The choice of high rated service companies in my area gives this experience of high value. When I had an issue with one of the car tires, the tire service company took care of contacting UNIPOL and pe... See more
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See what reviewers are saying
Not all partners used to service the rental cars offer a good service level. The cost saving that year over year this company is doing has lowered the quality level of service received. For this re... See more
The customer service is terrible and completely disorganized. I was given an appointment at 3:00 PM to pick up the replacement car, only to find the location closed. To make up for it, you forced me t... See more
Overall not good services My front glass has been damaged The repairing is not good Moreover I hat to wait more than 30 days before being contacted for repairing I need to a new glass The reflex... See more
3.0
Average
2k reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
whery good good
13 July 2026
Reply from UnipolRental
Thank you for your feedback! We're delighted to hear that your experience with UnipolRental was so good. Your appreciation motivates us to continue providing a service that meets our customers' expectations. We look forward to seeing you again!
The emergency intervention has not been…
The emergency intervention has not been properly managed
12 July 2026
Terrible experience and a complete lack…
Terrible experience and a complete lack of professionalism. I opened an initial ticket with UnipolRental by phone on June 12th (ticket 02359730) regarding an urgent traffic fine matter. Having received no response, I sent a formal follow-up via their website on July 2nd (ticket 02568446) after another phone call
As of today, there is absolute silence.
Due to their complete inertia and operational inefficiency, I lost the right to pay the fine at the reduced rate, suffering direct financial damage. I have already sent a formal notice of default and a claim for damages, and I have suspended payment of their "fees" invoice (no. 10423159).
This is not an isolated incident. In fact, on previous occasions, the only way I could ever get a basic response from UnipolRental was to escalate the matter and email the CEO (AD) directly.
To make matters worse, this abysmal support is not unique to UnipolRental. My experience with UnipolMove another company under the same group was an absolute nightmare. This is not just a branch issue; it is glaringly obvious that a complete disregard for the customer is deeply embedded in the entire Unipol Group's DNA.
If you value your time, money, and sanity, stay far away from this group. Unacceptable.
15 July 2026
Unprompted review
The customer service is terrible and completely disorganized.
The customer service is terrible and completely disorganized. I was given an appointment at 3:00 PM to pick up the replacement car, only to find the location closed. To make up for it, you forced me to travel all the way to Modena to pick up a different vehicle, fully knowing that I am based in Bologna. This caused an incredible amount of inconvenience due entirely to your mistakes. I am deeply dissatisfied and demand to be contacted immediately to resolve this matter.
1 July 2026
No good experience
3 July 2026
Very easy and clear
8 July 2026
Reply from UnipolRental
Hello, thank you for your feedback! We're delighted to hear that your experience was easy and clear. It's a pleasure to know that your experience with UnipolRental met your expectations. We look forward to see you again!
Reply from UnipolRental
Hello Claudio, thank you for your feedback! We're delighted to hear that you appreciated the speed, professionalism, and friendliness of our service. Knowing that you had a positive experience with UnipolRental is a great satisfaction for us. We look forward to seeing you again!
No use for your quite
7 July 2026
Professionalism and precision
Professionalism and precision on the part of UnipolRental and its service centers, especially for tire and glass changes.
7 July 2026
Serious company
Serious company, excellent assistance and facility to access your services
7 July 2026
Terrible emergency mangement and inadequate service
On Friday at 4:40 PM, I got a flat tire on the highway and pulled over into a layby. The leasing company's tow truck arrived only after a two-and-a-half-hour wait (at 7:10 PM).
Despite paying for a 24/7 assistance service, the subsequent handling of the situation was an absolute failure. They were unable to provide a replacement car, dismissing the request because "it was too late." Furthermore, they failed to promptly book a taxi or a decent train alternative. Their only solution was to have me travel overnight on a regional train, completely ignoring much faster options (like the Frecciarossa) simply due to their own technical inability to manage the booking quickly.
Incompetence, inefficiency, and a total lack of customer support in a vulnerable situation. A service to forget.
3 July 2026
Sales manager is not providing any…
Sales manager is not providing any solution.
Customer Service is not professional.
1 July 2026
Helpfull
the support by phone was very good because to fill the document in your web side respect before is much more complex
12 June 2026
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