UniCredit Italia Reviews 

I was there to open an account in Cavour branch where I was helped by a lady called Roberta who was very helpful and spoked to me with English which was convenient for me. Thanks

This review is for an ATM machine management in Slovenia (in Lucija on the Adriatic coast, in particular).
The machine "swallowed" my card and before even asking me to enter my PIN code, it crashed. "Sorry, this ATM is temporarily out of order. Please wait a moment" appeared on the screen. Nothing happened, my card has been locked in that ATM for a week already, and the Unicredit Bank staff is of no help. To them, everything is top secret, very sensitive and confidential information. The first agent I spoke to on the day this unfortunate incident happened, requested all my personal details (full name, residence address, temporary address, tax no. ID, phone, e-mail ... you name it. I duly provided them with all the information on the spot. Was promised to receive an update. Nothing. Later that same day, I sent an e-mail to all their addresses available on their web site. Found out that all their contact addresses and phone numbers are "top secret" and you can't learn anything. Not even a simple info on that particular ATM - has it been emptied and serviced already and when I can expect my card to be sent to my bank branch in Ljubljana. "Lady, you'd better ask your bank to issue you another card," was "the advice" I received. The "yours truly message" was signed simply by Unicredit Bank, like all their messages. No names, no care for clients, no responsibility for their own faults and faulty management and servicing their ATM machines. Beware, find another bank's ATM to improve your chances of withdrawing your own money. And last but not least - I am a resident, and a native citizen of Slovenia. And the place (Lucija on the Adriatic coast) is a tourist resort. I don't want to imagine the troubles a misfortunate tourist from any other EU country, Scandinavia, USA, Canada... (you name it) would encounter if something similar happened to them.

Very awful experience, recently I went to UniCredit bank in copparo in Ferrara province, the manager at the branch very rude to me , didn't help me and ask me to another unicredit branch which is 55km from house , I asked why , she said UniCredit in copparo not bank , it's only do insurance, I know it's not true, you don't want to help your clients to solve the problems, how can you be a manager, i am looking forward to closing down my bank account with UniCredit, there 5 employee working non of them say hi , very rude employees,

WORST BANK NOT IN THE WORLD BUT IN THE UNIVERSE

This branch I ve been today to close my account should be CLOSED FOREVER.
The bad reviews are not written by mistake....the employees are rude as they ve been TODAY AGAIN and unprofessional.
Seem the bank don't give a s...t about costumers reviews.
My Advice
AVOID THIS BANK...shame on them for such a behavior and costumer service.

Personale qualificato, disponibile e accorto.
Quando si dice che la mia banca è differente, lo è davvero.
Renato Venturi filiale Nardò è il top.

worst bank, there is no real customer support, no instant deposit on atm (atm takes your money and bank worker count it tomorrow morning after that you get deposit on your bank account. Raiffisen bank is best bank you can work with

L' assistenza carte UNICREDIT ALWAYS ricevuta dalla ROMANIA e' per noi ABOMINEVOLE !!!

Terrible experience so far with opening my account, my advice is to stay away from them, the only good thing are the cosigned loan options

you probably will not believe it. After like, 3 years of being their client. With zero issues. Salary, transfers, utility payments, shopping. I asked to change the branch. From Milan to Toscana where I have transferred and have the residence. They said there is some technical issue in the app, so they cannot do it. And you know, in Unicredit, it is not like a one bank. Different local branches are like different banks, they dont provide services for clients from other cities (of the same brand "Unicredit', don't get me wrong! So they recommended me.... To close account and to open it in some other bank! No kidding! It happened today in Montecatini, guys! Thets the funniest thing I have ever heard. (to be fair, in Capannori they said something similar, but I thought they were dumb, I apologize, it is apparently the corporate policy)

Very Terrible bank especially if you don't have resident permit in Italy also not speaking Italian. I visited this branch and contacted one lady in the front first desk. She does not speak English and when I asked her to type in the google translate, she scolded me silently and not even willing to help. Just continuously screaming in Italian when I can't understand this language. Staffs are lacking even with their own procedure. They will just chase you out branch to branch. If you are not helping your customers why the hell you open an account for them. Just let them know in the beginning, this is not suitable bank for you.

Shitty bank, last month I transferred the rent to my landlord and I did it successfully (via facial ID), this month I did the same and it said that the code I entered was wrong, after 2-3 attempts it blocked my card. So I go to the website, according to the instruction to unblock it, it all went successfully, then I returned to my phone app again it says I’m still blocked. Then I tried a few more times to restore my PIN code, at the end it says please contact your bank tomorrow. Man I have to work

I am writting regarding Slovenian branch. I am EU citizen and wanted to open bank account; they asked for bunch of documents which I gave. They asked for tax number and confirmation that I am Slovenian tax resident. I provided them tax forms from last years I paid taxes which also included my tax number. They said that its not sufficient and I need specific paper from financial authority that says I am tax resident and that tax form with tax number is not proof that I am tax resident.

Have you ever heard bigger non sense? But it continues. Just when I thought it cannot get better I asked for investment opps and they said there are none so I asked about pension funds and the bank associate asked me “what it is”? 😂😂

I will leave up to everyone to make their opinion about professionalism in this branch.

all'UniCredit di piazzale Istria personale gentilissimo e super professionale e direttrice mitica la numero uno!!

Absolutely horrendous experience with this bank. My advice - just say away from them. They are from the last century.

I'm a foreigner working in Rome. I can't speak Italian. I went to this bank to open a bank account, and the employee I was directed to said "You must speak Italian to open a bank account because all the documents are in Italian". I lived in Milan for more than two years, had a bank account there with no problems. Making up excuses to not do her job.

What a bunch of grifters. They charge you increasingly higher fees for no reason and later on they claim that you must have a higher capital inflow in order to reduce the service fees by 10%. Are you kidding me???
Guys please be vigilant and stay away from these grifters.

I am a foreigner working in Rome. I opened my account with UNICREDIT 3 months ago. But, for no reason, my account has been blocked. I went to the Bank asking for an explanation and a resolution. The bank gave me very ridiculous reasons which until now I don't understand why my account has been blocked. Seemed that the bank tried to help unblock my account and told me that it might take 1-2 days to unblock my account. However, almost a week has been passing now and my account is still blocked. If within this week the Bank can not solve my problem, I'll close my account and find another bank with better services.

I live abroad during a trip at Caccamo I had a issue with my debit card and I was really desperate since I found a branch and the manager Mr Carlo Battaglia a nice gentleman who understood my distress and helped me to sort out my issue .
Thank you so much

Terrible bank, lagging behind all others and uses very old verification methods, inefficient customer service.