Tooled-Up.com Reviews 

11,428
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times, excellent customer communication, and very competitive pricing across a wide range of useful products. Shoppers also deeply appreciate the straightforward online ordering process and helpful tracking updates provided throughout the entire shipping journey. Many buyers note that items consistently arrive securely packaged, clean, and precisely match the online descriptions. However, some people mentioned minor issues with damaged items or frustrating problems during delivery. Consumers occasionally experienced unexpected stock delays or received products with broken parts that required extra effort to resolve.

What people talk about most

Product

Consumers find product to be positive, highlighting good prices and items that arrive in excellent condition... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting fast and prompt shipping... See more

Order

Customers had positive experiences with order, highlighting the straightforward and seamless purchasing... See more

Service

People report positive experiences with service, highlighting competitive prices and super speedy delivery.... See more

Price

Reviewers mention positive feedback about price, consistently highlighting competitive rates and fair costs... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time using Tooled-up and was very impressed. Great range of products, competitively priced and quick delivery. They kept me updated throughout. Goods were exactly as described and arrived in gre... See more

Rated 5 out of 5 stars

I ordered a Bosch Cordless Hedge trimmer for Next Day Delivery, I checked the tracking with DHL the next morning (Fri) to discover delivery had been delayed until the next working day (Mon), I emailed... See more

Rated 5 out of 5 stars

Purchased an Einhell cordless chainsaw. Very pleased with the item which arrived two days after ordering which was great as I’m in the Scottish Highlands and items can take a while to be delivered.... See more

Rated 5 out of 5 stars

Was struggling to find some decent T30 bits, Tooled up had them! Although there was a small delay due to manufacturing stock levels, customer services explained the delay and made sure my delivery wa... See more


Company details

  1. Tool shop
  2. Safety and work wear

Information provided by various external sources

Tooled-Up are the online arm of Lee Industrial which was established in 1976. We stock a huge range of tools and accessories including hand tools, power tools, garden tools, automotive tools, plumbing tools and work wear. Browse here for further product information and availability, or to buy now.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(11,428)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tree pruning made easy !

Quick delivery , quality item and a courteous customer satisifaction inquiry !
Five star service , yes probably six if ratings allowed !

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service

First time using Tooled-up and was very impressed. Great range of products, competitively priced and quick delivery. They kept me updated throughout. Goods were exactly as described and arrived in great condition. I’d highly recommend.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Customer Service

I ordered a Bosch Cordless Hedge trimmer for Next Day Delivery, I checked the tracking with DHL the next morning (Fri) to discover delivery had been delayed until the next working day (Mon), I emailed Tooled up, the customer service was brilliant, they responded very quickly and by lunch time the hedge trimmers had been delivered. Very impressed. Would definitely order from them again. The hedgetrimmers have been fab.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Great webpage

Great webpage - easy to order - fast delivery - excellent value - what more could you ask ?
Highly recommend these guys

15 July 2026
Unprompted review
Rated 1 out of 5 stars

Sold me a defective battery which they…

Sold me a defective battery which they asked me to prepare and label for collection under guarantee. I was given assurance that collection would take place on 10 separate occasions - nothing happened. On the 10 th occasion I was told there was a system fault, the battery would be collected and they were keeping a close eye on the collection. New labels were provided and attached - still nothing happened. Advice - do not deal with these people.

15 July 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a hedge trimmer not supplied

Ordered a hedge trimmer. If it is listed you would assume it is available. However four days later the order was cancelled as the item is discontinued. Checked back three days later looking for an alternative and the original item is still listed for sale. Be careful.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Great company delivered exactly what I…

Great company delivered exactly what I wanted, which was only small but no less important an item for a few quid saved me hundreds. But here’s the thing I got as good as service regardless of how much I spent which tells me they take every customer with respect. Forget the big online stores and sites and use a company with a face (who were cheaper then the Amabays of this world and genuine parts not knock off Nigel's) 👍

1 July 2026
Unprompted review

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