They are really good and have a lot of options to choose from. At least for entry levels. I am really satisfied with them as a company and really appreciate how fast they were to solve an issue I had... See more
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Been using these guys for literally decades, mostly guitar stuff, but some drum stuff too. One of the best companies I have ever dealt with. Great prices, fast delivery, the customer service is u... See more
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I ordered a violin chin rest from Thomann which was shipped to me in the UK. Unfortunately it proved to be unsuitable as the screw worked loose and I enquired about returning it. Thomann's response wa... See more
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I was looking for a guitar bag for my acoustic guitar which is an older model and a slightly awkward size. I ordered one which they recommended and it arrived quickly and was very nice. Sadly it was s... See more
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Company details
About Thomann Music
Written by the company
Thomann – Music Is Our Passion: Thomann in Treppendorf ist mit rund 1.500 Mitarbeitern und über 17 Millionen Kunden Europas größter Musikalienhändler.
Das Familienunternehmen vertreibt nicht nur Instrumente und Zubehör aller Art. Auch Lichtanlagen, Bühnen- und Studiotechnik sowie eine Vielzahl an Ausrüstung für Video-Producer, Creator, Podcaster und Online-Streamer gehört zu Thomanns Line-up. Der kundenfreundliche Online-Shop umfasst mehr als 110.000 Artikel.
Die Thomann-Verkaufsberater der insgesamt 13 Fachabteilungen sowie die Muttersprachler aus 18 Nationen im firmeneigenen Call-Center sind größtenteils Musiker und betreuen mit dieser Leidenschaft und fundiertem Wissen Kunden aus aller Welt. All diese Faktoren unterstreichen Thomanns Position in der Branche als Marktführer.
Thomann - Music Is Our Passion: Thomann is Europe's largest music retailer with 1,500 employees and over 17 million customers.
The family-owned company not only sells instruments and accessories of all kinds but also offers lighting systems, stage and studio gear, as well as equipment for video producers, podcasters, and online streamers. The online shop features more than 110,000 items.
The Thomann sales consultants in 13 specialized departments, along with native speakers from 30 different countries in the company's call center, are mostly musicians themselves. With their passion and extensive knowledge, they provide support to customers worldwide. All these factors highlight Thomann's position as the industry leader.
Contact info
Hans-Thomann-Str. 1, 96138, Burgebrach, Germany
- +499546922366
- info@thomann.de
- www.thomann.de
4.1
Great
22k reviews
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Replied to 97% of negative reviews
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Reply from Thomann Music
You Rock Zarko!
Our amps are turning things up to 11 and our in-house gear is striking the right chord. Thanks for cranking up the good vibes!
Your Thomann Team
I was looking for a guitar bag for my…
I was looking for a guitar bag for my acoustic guitar which is an older model and a slightly awkward size. I ordered one which they recommended and it arrived quickly and was very nice. Sadly it was still a bit too small - it did fit in the bag but the seams were stretched very tight. Customer service were very quick to respond and they issued a refund no problem. I can definitely recommend them as friendly and helpful and very responsive.
1 July 2026
Unprompted review
Reply from Thomann Music
Hi Sophie!
Finding the right bag for a slightly awkward acoustic can be a bit of a “Goldilocks” moment, so we’re glad our team could help and then sort the refund quickly when it turned out to be a touch too snug. Friendly, fast, and fuss-free is exactly the kind of tune we like to play.
Thanks for recommending us, and we hope the next bag fits like a perfectly rehearsed chorus!
Your Thomann Team
Been using these guys for literally…
Been using these guys for literally decades, mostly guitar stuff, but some drum stuff too.
One of the best companies I have ever dealt with. Great prices, fast delivery, the customer service is up there with the best... no call centers.
A genuinely great experience.
17 June 2026
Unprompted review
Reply from Thomann Music
Hi Gary!
Decades?! That’s not customer loyalty, that’s a world tour!
From guitars to drums, you’ve been rocking with us through more encores than we can count, and we couldn’t be more grateful. We’re especially thrilled our customer service hit the right note. No call center maze, just real people ready to help keep the music playing.
Thanks for making us part of your musical journey. Here’s to many more albums, gigs, and gear adventures together!
Your Thomann Team
Absolutely terrible ordering experience
Absolutely terrible experience.
Please hesitate before you order with this company. I am a UK based charity who ordered some microphones (cost roughly 175 Gbp) on 16th June for delivery W/C 22nd. Unfortunately it seems that somewhere along the journey our parcel has been lost. We kept recieving updates saying our parcel has been delayed and would be delivery the next working day for 6 days. On the 6th day when I checked DHL again it told me the parcel was in the depot, and then not even 5 minutes later i got an email to say it was delivered (no photo of the delivered item, no signature, nothing, because clearly the parcel was lost sometime last week and DHL are lying). I spoke to the team at Thomman who tried to help by looking on their system but there wasn't even a delivery location and the man I spoke to was helpful. I received an email to say they would refund me in full while the investigation was going on, however we actually really need the microphones - we need this specific type and our charity event is this Saturday the 4th. I replied saying refund not really any good but really need the items and Thomann have then replied to me this morning saying they can't refund or send new items. Terrible customer service. Terrible service in the first place but as a company surely you can see that these high value microphnes that needed a signature to be delivered do not have that! No photo, no signature, no delivery location, surely in this case there is no proof so you should be helping the customer sort this out!! Im disgusted
16 June 2026
Unprompted review
Reply from Thomann Music
Dear Katie,
We’re very sorry to hear about your experience and understand how disappointing and stressful this must have been, particularly with your charity event approaching.
When a parcel is reported as lost or there are discrepancies in the delivery confirmation, we are required to open an investigation with the courier before a final resolution can be reached. We understand that this process can be frustrating, especially when the shipment is time-sensitive, and we regret the inconvenience this has caused.
We also apologize for any confusion regarding the communication you received about the available resolution options. We kindly ask you to contact us directly with your customer number at reviews@thomann.de, and we will ensure the case is resolved as soon as the investigation is complete.
Your Thomann Team
Total mockery and 2 months of non-stop hassle for a B2B purchase
Absolute mockery and 2 months of endless hassle for a professional purchase (RCF Evox 12)The epitome of irresponsibility:
• 1st mistake: The speaker was initially delivered defective/blown out.
• 2nd mistake (The scam): They promised a replacement, but their warehouse sent me back the exact same blown speaker in a different box (proven immediately by the Serial Number).
• 3rd mistake: After severe complaints, they sent a second replacement, which was delivered badly damaged and smashed on the cabinet corner.
Instead of the Greek customer support apologizing for the damage caused to my business and my canceled events, they are stalling. They refuse an immediate Express replacement and force me to act like a detective, constantly demanding photos of boxes, styrofoam, and tapes just so they can claim compensation from their courier.
Zero respect for professionals. Stay away!»
5 June 2026
Unprompted review
Reply from Thomann Music
Hello,
Thank you for taking the time to share your experience.
We are truly sorry to hear about the series of issues you encountered and completely understand how frustrating this situation must have been. Please accept our sincere apologies for the inconvenience caused.
The circumstances you describe are highly unusual and certainly do not reflect the level of service we aim to provide. While damaged or defective items can unfortunately occur on rare occasions, we understand that this does not lessen the impact on you.
We kindly ask you to please contact us at reviews@thomann.de with your order details. We would like to investigate this thoroughly and do everything we can to provide you with the support and resolution you deserve.
Your Thomann Team.
Easy to use website plus a speedy…
Easy to use website plus a speedy answer to a query from the contact phone number in Germany. Order processed quickly and overall a very good service and price.
29 June 2026
Unprompted review
Reply from Thomann Music
Hey Colin!
Thank you for your wonderful review!
We're delighted to hear that our website made ordering easy and that our team was able to answer your questions quickly. Fast service, great prices, and happy customers make for a chart-topping combination!🎶
We truly appreciate your kind words and look forward to helping you again with your next musical adventure.
Your Thomann Team.
Verona Violin to be sent abroad
I purchased a Verona Violin to be sent abroad so I would not have to travel with mine. I had great support from the team to get it shipped to Greece. Any concerns were answered immediately. I am delighted with this violin. I think Thomann is a brilliant company. Every time I deal with them I am beyond satisfied. Thank you. KF
11 June 2026
Unprompted review
Reply from Thomann Music
Hi Kate!
It sounds like your Verona violin had a smoother tour than most rock bands!
We're so pleased our team could help get everything to Greece and answer your questions along the way. Wishing you plenty of standing ovations and beautiful music.
Thanks for making us part of your journey!
Your Thomann Team
I’ve purchased from them several times
I’ve purchased from them several times. Great prices, but even better customer service. Highly recommended!
5 June 2026
Unprompted review
Reply from Thomann Music
Hi Doron!
Great prices may start the song, but we're glad our customer service is stealing the spotlight. Thanks for the recommendation!
Your Thomann Team
Disgusting
Your items will most likely come damaged or in damaged boxes with awful customer service.
22 June 2026
Unprompted review
Reply from Thomann Music
Good Evening,
We’re very sorry to hear that your order did not arrive in the expected condition and that you were disappointed with the customer service you received.
We take great care in packaging our products for shipment, but unfortunately, damage can occasionally occur during transit. We regret that your experience did not meet the standards we strive to provide.
If your case has not yet been resolved, please contact us directly with your order details so we can review the matter and assist you further.
Your Thomann Team
Reply from Thomann Music
We like to keep checkout as smooth as a well-played solo. Thanks for shopping with us Wyn, and enjoy the music!
Your Thomann Team
Helped me fix an issue with my instrument very quickly, would recommend
I had an issue with an instrument that I ordered, and Thomann was very thorough in helping me. They gave me a lot of options, I chose the one that suited me best and we fixed the problem.
They were very helpful and fast to reply. Needless to say, I'll be buying from them again. They're the best retailer in Europe, and possibly the whole world as well.
24 June 2026
Unprompted review
Reply from Thomann Music
Hi Dave!
Thanks so much for the fantastic review! Giving you different options to find the right solution is all part of keeping the experience singing ♪♪Ain't No Stoppin' Us Now.♪♪
Your recommendation and kind words mean the world to us. We'll keep doing our best to make every order, every reply, and every resolution worthy of an encore.
Your Thomann Team
I have been using Thomann for many years
I have used Thomann for many of my purchases over the years, and they have consistently delivered excellence at every stage - from ordering and communication to after‑sales support. Their service has always been reliable, professional, and customer‑focused, and I confidently recommend them to friends and colleagues.
This review is not only a reflection of my positive experience as a customer, but also a sincere thank you to Thomann for taking a stand in their legal action involving FENDER. By challenging practices that could negatively impact small businesses, Thomann has indirectly helped protect independent retailers and creators who rely on fair market conditions.
Thank you, Thomann, for your integrity and for supporting the wider community. I can promise to be a loyal customer ;D
BTW: In the light of what happened, I will never ever purchase products with FENDER logo ;D Our world has plenty to offer.
24 June 2026
Unprompted review
Reply from Thomann Music
Hey Damian!
Thank you so much for your thoughtful review and for your loyalty over the years!
Knowing we've consistently hit the right notes, from ordering to after-sales support, means a lot to us. Your kind words have us humming ♪♪You've Got a Friend♪♪ all day.
As for your musical choices, the stage is a big one, with plenty of incredible instruments and brands ready for an encore. Thanks again for your trust and support. We look forward to being part of your musical journey for many years to come!
Your Thomann Team
Never received item
Ordered a week before father's day. The courier lied about delivery. Then the parcel was confirmed missing. Still i had to do all the calls to find out whats was going on. A week after they acknowledged it and offered me a replacement that was not possible as next day they sent me another email saying it was out of stock 😑
24 June 2026
Unprompted review
Reply from Thomann Music
Hello Nathaniel,
Thank you for your feedback.
We are very sorry to hear about your experience and understand how disappointing this must have been.
Unfortunately, once a parcel has been handed over to the courier, we have no direct control over the delivery process, and in rare cases shipments can be delayed or even go missing. As soon as we receive notification of a delivery issue, we work with the courier to investigate the situation and help with a solution.
We understand your frustration regarding the replacement. While we were happy to offer one, stock availability can change quickly, and unfortunately the item became unavailable before the replacement could be processed. In such cases, customers can either wait for the item to become available again or choose a full refund.
We sincerely apologize for the inconvenience caused and appreciate your patience throughout this process.
Your Thomann Team.
Excellent service prompt delivery
22 June 2026
Unprompted review
Reply from Thomann Music
Looks like our service team and courier partner were ♪♪Life Is a Highway♪♪ ready, keeping everything rolling smoothly from checkout to your doorstep.
We’re glad you enjoyed the ride!
Your Thomann Team
Positive rating for Thomann: Thomann are always very good and…
Thomann are always very good and competitive
21 June 2026
Unprompted review
Reply from Thomann Music
Hey John!
We’ll happily keep the volume up on “very good” and the tempo tight on “competitive” - always aiming for a chart-worthy performance.
Thanks or the excellent review!
Your Thomann Team
I ordered the 12 string guitar not…
I ordered the 12 string guitar not really expecting very much but despite the time it took to arrive I am very impressed with the quality of the guitar, the tone, the volume, the finish and the case. An excellent guitar for the price and I would recommend it.
20 June 2026
Unprompted review
Reply from Thomann Music
Hi Christopher!
Thank you! A great 12-string has a way of turning heads, and we hope this one would earn a nod of approval from Leo Kottke himself. Sorry the delivery took a little longer, but we're delighted the tone, finish, and value made the wait worthwhile. Here's to plenty of rich harmonies ahead!
Your Thomann Team
good delivery service granted
19 June 2026
Unprompted review
Reply from Thomann Music
Hi Markus!
We like our deliveries the way we like a good groove: right on time and without missing a beat. Glad everything arrived smoothly!
Your Thomann Team
This is a terrible company to buy…
This is a terrible company to buy equipment from. I bought a haze machine, and when it said it would take two to three days to arrive, and it hadn't arrived, I checked my order history and saw that it hadn't even been shipped. When I called technical support, they told me they hadn't sent it because they had server problems and it hadn't been dispatched. I need the machine in three days, and they tell me I have to pay more to get it on time. The main thing is that it's not my fault as the customer that they have internal problems and it took them three extra days to ship the items. They should have been responsible for the extra costs because it was their internal problem and errors, not the customer's fault, and I ended up having to pay an extra 25 euros. This is a thieving company that doesn't take responsibility for its mistakes; they want the customer to pay for their internal errors.
18 June 2026
Unprompted review
Reply from Thomann Music
Dear Mr. Cebal,
We’re sorry to hear about the delay with your order and understand how frustrating this must have been, especially when you had a tight deadline.
While we always aim to process and dispatch orders as quickly as possible, we regret that in your case this did not happen in line with the expected timeframe and that it caused inconvenience and additional cost.
Your comments regarding communication and handling of urgent orders have been noted and will be shared with the relevant teams for review. If you would like us to look into your specific case further, please contact us directly at reviews@thomann.de, with your order details so we can assist you.
Your Thomann Team
I was very pleased with the experience
I ordered a handpan and I received it about ten days later. Everything was great with the transaction and I was very pleased with the instrument I bought. It is a great place to buy from with a vast selection of products to choose from.
12 June 2026
Unprompted review
Reply from Thomann Music
Thank you Gerasimos! Your handpan found its way home and, much like Manu Delago's grooves, everything landed in perfect rhythm. Wishing you plenty of peaceful melodies and happy playing ahead!
Your Thomann Team
Reply from Thomann Music
Hello
Thank you for your kind words! 😊
We are delighted to hear that everything went smoothly. Reviews like yours are sweeter than finding an extra guitar pick exactly when you need one!
We hope your new gear brings plenty of musical joy and memorable moments.
Thanks for choosing us, and we look forward to seeing you again.
Your Thomann Team.
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