The Ideal Garden Shop Reviews 

3,868
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 318 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptional quality of the sturdy garden edging and steel products, noting how simple they are to install across various outdoor spaces. Shoppers also appreciate the impressively fast delivery times and the helpful advice provided by the team when choosing the right items for their projects. However, some people mentioned that delivery delays or issues with tracking information occasionally occurred during the shipping process. A few buyers also noted minor inconveniences such as missing components, unexpected delivery times, or occasional difficulties when attempting to reach customer support.

What people talk about most

Product

Consumers find product to be positive, highlighting its robust quality, versatility, and ease of installation... See more

Delivery service

People report positive experiences with delivery service, highlighting fast dispatch times and parcels... See more

Quality

Reviewers highlight positive aspects of quality, expressing strong satisfaction with the durable and robust... See more

Order

Users describe positive interactions with order, highlighting a straightforward purchase process and fast... See more

Service

Customers consistently note positive experiences with service, highlighting fast delivery and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have bought a fair amount of Corten garden edging over last couple of years from Ideal Garden. Not cheap but excellent quality, easy to install and shape, clear instructions included. Also will last... See more

Company replied

Rated 5 out of 5 stars

Brought some more of the 100mm corten steel garden edging which is a great product and looks fantastic when finished. Would give another 5 stars for the tool that was supplied with the second batch wh... See more

Company replied

Rated 5 out of 5 stars

I called to check on the price of edging, as it seemed cheaper on Amazon (not hugely thou), the person I spoke to explained why this was, but and more importantly we spoke about what I wanted and ad... See more

Company replied

Rated 5 out of 5 stars

Easy ordering, able to book a delivery time to suit us. Excellent quality. Easy to fit. My 8 year old granddaughter was sat with a box of grease and a socket spanner and put the tree circles toget... See more

Company replied



Company details

  1. #15 of 69 best companies in Landscaping Supply Shop
  2. #43 of 187 best companies in Garden centre
  3. #5 of 14 best companies in Landscaping Service

Written by the company

Here at The Ideal Garden, we've been selling high-quality gardening and landscaping products to customers all over the country for years. Our family-run business developed from our landscaping firm which has been going since the 1980s. We discovered some great landscaping products over the years and decided they were so good that we would start supplying them ourselves. Since then, the online shop side of the business has grown massively - but we still run everything from our central office and storage centre at Calves Lane Farm, maintaining the close-knit family-run style of doing business.

The Ideal Garden Shop

Written by the company

We're commited to our customers!
The Ideal Garden Shop, established in 2014, is a family run business based in Buckinghamshire. We take great pride in being able to offer high quality products at the best possible prices to our customers. We believe our unrivalled customer service is the key factor to our success and have maintained a 5-Star rating on Trustpilot for the last six years.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(3,868)

287 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Item not arrived

The order was placed on the 27th of August. It still hasn’t arrived yet. DPD say they haven’t received the parcel yet.

27 August 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Hi Tom, we’re sorry to hear you are disappointed! I can see on record that the items you ordered were out of stock.

A member of our team called on the 28th and left a voicemail to advise the item was out of stock and that we had refunded your order.

We apologise for any inconvenience caused and hope you can see our efforts to resolve it.

Rated 4 out of 5 stars

Overall good but not perfect

I think the website. Could be improved. Colour contrast is not brilliant for older eyes and it is not entirely intuitive. However ordering and delivery was ok

26 August 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Hi Chris, thanks for your review. We will make note and we appreciate the feedback!

Rated 5 out of 5 stars

Overall great service

Website easy to navigate. Information clear with competitive pricing. Circular edging was well packaged of excellent quality and delivered on time. Would definitely buy from them again.

22 August 2026
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Reply from The Ideal Garden Shop

Thank you, Tony. We are happy to hear!

Rated 5 out of 5 stars

The product we ordered was what we were…

The product we ordered was what we were looking for and arrived well packed and at a good price. The delivery was fast and we could not fault the service from start to finish.

22 August 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you for your review, Stewart!

Rated 5 out of 5 stars

Very happy with the items

Very happy with the items, I’m sure they will last. Delivery was spot on. As my garden develops, I’ll be looking for more.

21 August 2026
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Reply from The Ideal Garden Shop

Thank you!

Rated 2 out of 5 stars

Competitive prices but customer service…

Competitive prices but customer service is woefully slow in responding to issues experienced with deliveries.

28 July 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Hi there,

We appreciate you taking the time to leave us a review. Having checked the system we can’t see any emails from you. We have since tried to call but haven’t received a response so we have left a message.

We take customer service very seriously and apologise that you feel you have been let down here!

All the best,

Monty

Rated 5 out of 5 stars

Very quick dispatch and delivery

Very quick dispatch and delivery, item was liquid, and we'll packaged with no damage to the product on receiving. Good price too. Thank you. Would recommend 👌

19 August 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you!

Rated 5 out of 5 stars

Buy from here.

I called to check on the price of edging, as it seemed cheaper on Amazon (not hugely thou), the person I spoke to explained why this was, but and more importantly we spoke about what I wanted and advised on a different one I had intended to buy, which was also less expensive but more in line with my needs.
Good, personable and honest service.Product came quickly and is of good quality.
We tend to forgot about the benefits of person to person communication for advice and help

19 August 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you for your review!

Rated 4 out of 5 stars

Good Product but be aware of changed design

Product good and delivery very quick. Just a shame they have changed the design and the new units do not match up with earlier purchased units.

16 August 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you for your review - and for bringing this fair point to the table! We always appreciate the feedback that helps us grow as a business.

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