The Airgun Centre Reviews 

391
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff members are extremely helpful, friendly, and genuinely knowledgeable about all available products in store. Buyers note that team members take plenty of time to answer questions thoroughly without making anyone feel rushed or unwelcome. Consumer feedback consistently focuses on the smooth online ordering process, highly reliable delivery, and excellent item condition upon arrival at home. People are also deeply impressed by the efficient repair services and consistently helpful after-sales support provided by the team. Furthermore, shoppers truly value the lifetime warranty and free servicing options which offer amazing peace of mind over time.

What people talk about most

Staff

People report positive experiences with staff, praising the team for being exceptionally knowledgeable,... See more

Service

Reviewers express great appreciation for the service, highlighting helpful and knowledgeable staff who... See more

Product

Users describe positive interactions with product, expressing great satisfaction with their air rifle... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as incredibly helpful and... See more

User experience

Clients share positive opinions on user experience, highlighting helpful staff and a clean website. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great shop, excellent stock, Staff are super friendly, extremely helpful. Took 2 rifles back today for small leaks after 5 years since purchasing & was fixed whilst waiting. Top staff especially B... See more

Rated 5 out of 5 stars

I’ve used airgun Cente for years because they are so helpful and have the unique lifetime guarantee. Went in today with a leaking seal on an old weihrauch, Justin repaired it while I waited fantas... See more

Rated 5 out of 5 stars

Clean and simple to use web site. My order was efficiently processed and all communication (via email) was conducted in a timely fashion with all questions being answered to the full. The staff were o... See more

Rated 5 out of 5 stars

I bought my first ever air rifle, a Theoben Scirocco Dlx, from the Airgun Centre back in 1984, and despite moving to Kent, I've always used them, and always will. I've had a couple of issues with r... See more


Company details

Information provided by various external sources

The Airgun Centre are a specialist air rifle shop in Essex that has over 40 years' experience in the airgun industry. Every air rifle for sale on The Airgun Centre website and in-store comes backed with a unique lifetime guarantee, which means if you have any issues with your gun after purchase, you can bring it into the shop and get it fixed free of charged for as long as you're the original owner. There's a huge selection of air rifles, air pistols, scopes, accessories and more to be viewed on The Airgun Centre website and in their Rayleigh based air rifle shop. The Airgun Centre are official stockists of Air Arms, BSA, Daystate, Weihrauch, FX Air Guns, Crosman, Gamo, Kral, Sig Sauer and more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

391 reviews

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No recent history of asking for reviews

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4.7

All reviews

(391)

65 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service and quality

I was absolutely blown away by the Daystate Blackwolf that you guys delivered to me on Saturday.

It is an absolutely stunning rifle and thanks for providing a walnut stock that has a fantastic grain pattern to it.

The service from the team was excellent and even though I had to wait a couple of weeks due to the Daystate shutdown, I was kept well informed and it was so worth the wait.

Thanks again chaps!

30 August 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer services

Never reply to messages and the sales email address doesn’t work!

1 September 2026
Unprompted review
The Airgun Centre logo

Reply from The Airgun Centre

Sorry to ready your review regarding your experience in trying to contact us through email.
I have Checked back and cannot find any email in our inbox or spam folder form you?
If you could please contact the shop on 01268 780730 to help with your enquiry.

Regards

Steve Harper
Manager

Rated 5 out of 5 stars

After ordering a HW45 from these guys…

After ordering a HW45 from these guys online and having great communications from Steve via email regarding timescales and availability, I decided when it was time to buy a rifle I would visit this shop which was a 2 hour drive from Reading to get there. Was not disappointed. Justin came to help me this time and he was great. Very helpful as I had never owned a PCP rifle before. He went through everything with me. Walked out very happy with a new daystate blackwolf tac, scope, compressor and everything else I needed to get started. Probably took 1.5hrs of his time and never once had the feeling I was being annoying with my massive amount of questions. Would recommend anyone to visit and if your a newbie like me the advise was amazing. Also did some great deals on some of the parts I needed. 110% service!

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Rookie Mistake

I recently bought a Gamo Phox, which I immediately jammed (100% user error). I called up and spoke with Justin who was incredibly helpful. I brought it into the shop and Justin sorted the jam and showed me how not to make the same mistake again. Really great service. Thanks guys.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Top shop in airgun world

Top shop in airgun world. Good prices and excellent customer service. A staff member went out of their way to help me and will keep me updated on progress of order.
Five stars all around

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I bought a BSA air rifle from The Airgun Centre as a pack, with upgraded scope, hard case and sundries, plus a pump. Justin and Steve were very knowledgeable, competent, patient and keen to answer my various questions, so I felt well prepared and well supported. Their free servicing is part of the excellent customer service, which I intend to use when the time comes. The shop looks to have a great range of guns and plenty of accessories.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Repaired my rifle and made me happy.

Having bought my Air Arms rifle from the shop some years ago, when the gauge went wrong I took it back to see if they could fix it. They did! No charge and so very helpful. Thank you guys, a brilliant service.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

The real deal

The real deal: lifetime breakfix, great service, swift delivery. Have purchased two air rifles and couldn't be happier. Bravo on providing great customer service.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent business to by air weapons from.

I bought an air pistol from The Air Gun Centre. It is about an hour from my house and although they do deliver I wanted to inspect a couple of different options. I'm glad I made the journey. The shop is quite unassuming from the outside but an immaculate Aladdin's cave of compressed gas projectile launchers. The staff are friendly, welcoming and knowledgable on the phone as well as in person.
Having made my purchase I then had a few problems with one of the supplied magazines which may well have been user error. I sent the magazine back which, somewhat predictably, behaved without problem when tested at the shop. Notwithstanding that, after a telephone call to explain the situation they sent me a brand new magazine anyway. Hugely appreciated and above and beyond expectations. Proper solid customer service.
I will be ordering from them again.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish , The staff were friendly , knowledgeable , and took the time to answer all my questions especially as I am a bit of a newbie . The shop is well organised, and it's very clear the guys have a lot of experience and genuinely care about customer satisfaction . I came away confident I'd received honest advice and a first class service . I would absolutely recommend this business for anyone looking for good professional advice and customer support . Many thanks guys. Graham

9 June 2026
Unprompted review
Rated 1 out of 5 stars

Headline

Headline: Shady tactics! Lied about a used gun being brand new, then tried to give me an illegal over-limit rifle!I spent £1450 on what was explicitly sold to me as a brand-new AirMaks Katran .22 (Sub-12 ft-lb). However, upon closer inspection, the rifle was heavily scratched inside the magazine well, proving it was a heavily handled ex-display or used unit. They completely hid this from me. On top of that, the regulator was faulty, dropping to a miserable 10.3 ft-lb after just 20 shots.After I rejected it, they ordered a replacement. When it arrived, they tried to rush me out, saying: "No need to test it, we already did." I insisted we test it together on the chronograph with 18.13gr pellets. The results were shocking and highly dangerous: the power was wildly inconsistent, spiking up to 12.7 ft-lb and 12.8 ft-lb!They literally tried to send me home with an illegal, unlicensed Section 1 Firearm (FAC) after lying that it was "fine". If I hadn't stood my ground and checked, I could have faced severe criminal consequences with the police.I got a full refund because they had no way out, but their lack of ethics, dishonesty about used stock, and complete disregard for UK firearms law is appalling. ALWAYS independent-chrono your gun if you buy from here!So how can you explain to me that when we tested it together, the rifle recorded readings of 11.2, 11.7, 12.8, and so on, up to 12.7? How do you explain that? If you’re honest, you have to admit it. Thank you.And please explain to me why it was so scratched exactly where the magazine goes into the rifle—it wasn't just from use; you can't scratch it just by using it

6 June 2026
Unprompted review
The Airgun Centre logo

Reply from The Airgun Centre

Thank you for your review.

We are disappointed to read this account, as it contains a number of statements that are simply untrue.

Both the rifles supplied were ordered directly from the distributor to fulfil your order they were never stock items

The rifle was not knowingly sold as a used or ex-display item, and we did not misrepresent its condition. We also did not attempt to rush the customer out of the store, prevent testing, or discourage any checks from being carried out.

Most importantly, the allegation that we attempted to supply an illegal or over-limit air rifle is entirely false. We take our legal responsibilities extremely seriously and would never knowingly offer a rifle that did not comply with the relevant legislation.

Throughout this matter, we acted professionally and in good faith, addressing the customer's concerns and ultimately providing a full refund. While we accept that customers may have differing opinions about their experience, we do not accept the factual accuracy of the claims made in this review.

We remain committed to providing honest advice, compliant products, and high standards of customer service.

Rated 5 out of 5 stars

Air rifle combo set.

I recently ordered an air rifle and I’m really pleased with the product. It arrived fully set up, properly assembled, and ready to use — a level of service you don’t often get, and it made a great first impression.

One thing that would improve the customer experience is clearer information on the website about stock levels and the fact that some items may be coming from abroad. My order wasn’t actually in stock at the time, which I didn’t realise, and it ended up taking around four weeks to arrive. That said, once I got in touch, their communication was very good and they kept me updated throughout the process.

Overall, excellent customer service, great communication, and a high‑quality product that was worth the wait. I’m very happy with my purchase.

24 May 2026
Unprompted review

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