Smart Clinic Reviews 

611
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and empathetic, making interactions pleasant and supportive. Many people felt truly heard and understood, with consultants taking time to listen to concerns and provide tailored advice. The service is frequently described as simple, straightforward, and efficient, with quick response times and reports delivered promptly. Reviewers consistently highlight the supportive and caring approach, making stressful processes feel manageable and fostering confidence. The professionals are noted for their thoroughness, providing clear explanations and valuable advice, often leading to positive outcomes for employment.

What people talk about most

Staff

Reviewers consistently express appreciation for the staff, highlighting their professionalism, kindness, and... See more

Service

Users describe positive interactions with service, highlighting its ease of navigation and professional... See more

Customer service

People report positive experiences with customer service, highlighting that they felt listened to and... See more

User experience

Customers consistently report positive experiences with the user experience, highlighting the ease of... See more

Response time

Customers consistently note positive experiences with response times, with many receiving reports within half... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a really positive experience with Smart Clinic for my occupational health review. Right from the start, I felt like I was in safe hands. What stood out most was how much I felt truly heard. The... See more

Company replied

Rated 5 out of 5 stars

I was recently referred to smart clinic by my employer and I was nervous having never been through this process before. The lady I spoke to was amazing and a pleasure to speak to. She put me at ease a... See more

Company replied

Rated 5 out of 5 stars

I was impressed with the ease of booking an appointment through the app and being seen via video on the same day. My clinician was friendly and helpful and took a full medical history- recommending me... See more

Company replied

Rated 5 out of 5 stars

Joanna my nurse was superb. Friendly, professional and explained everything to me. Also listened to my ramblings and took accurate notes. The ease of using the website, registering and booking app... See more

Company replied


Company details

  1. #2 of 7 best companies in Occupational health service
  2. #7 of 40 best companies in Health consultant
  3. #5 of 42 best companies in Wellness Programme

Written by the company

Occupational health and corporate wellbeing to organisations around the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

611 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(611)

254 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional and understanding

Very professional and understanding, I felt listened to, spoken to care in caring manner, I didn't feel rushed or ignored,I was given time to express my feelings and explain my frustrations.overall a positive experience

23 July 2026
Unprompted review
Rated 5 out of 5 stars

The consultation was very supportive…

The consultation was very supportive and geared towards helping me at every point.
The consultant was learned and skilled in both medical issues and necessary legislation needed to defend the working rights and dignity of people so they can continue to do their job.
I highly recommend the process and outcomes are shared with you and no one else if that is what you choose.
I felt listened to and empowered to manage and deal with my condition too.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Smart Clinic

Smart Clinic carried out a health review on me for a new job I'm starting, and the lady I spoke with was very helpful and considerate, plus she called exactly when she said she would.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Smart Clinic call.

Had a call from Smart Clinic the lady was on time and I found it very easy to chat and discuss my issues that I am experiencing.
Was asked only relevant questions and this made me think about my answers.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful service

Very helpful service. Made me feel very comfortable and were very good and contextualising the information I provides. Would recommend them highly

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Mobile Care Taker

received some very relevant questions. I really felt that my health status was important to my employer. The lady who asked me questions was very nice! Thank you to the lady! I wish you all the best, Best regards, Zsolt Banfalvi

15 July 2026
Unprompted review
Rated 5 out of 5 stars

An absolute delight

The advisor I spoke with (Sue) was human, approachable and an absolute delight to speak with. Deserves a raise!

Good recommendations, and advice given.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

I was able to book my appointment easily. The occupational health specialist called exactly on the booking time and was calm, kind, informative and professional.
The report came through within half an hour. Excellent service and very easy to navigate.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

I had a very good experience with Smart…

I had a very good experience with Smart Clinic. The questions were relevant and easy to understand, and the whole process was simple and quick. I received my report on time, and all the communication was prompt, clear, and easy to follow. Overall, it was a smooth and professional experience.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

The therapist was sympathetic and…

The therapist was sympathetic and professional throughout the consultation taking every aspect of the situation in to consideration. The whole process from the referral being made to the appointment and the report being submitted was conducted professionally and on time.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Received good support

The member of staff that supported me was very polite and helpful . She answered all my questions and explained everything clearly and professional.

19 June 2026
Unprompted review

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