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Waterfront Private Hospital Reviews 

541
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 214 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the staff are exceptionally welcoming, friendly, and professional throughout every appointment. Consumers also love the modern, spotless facilities, which provide a very calming and comfortable environment. Patients consistently praise their surgeons for offering thorough explanations, clear guidance, and comforting reassurance before procedures. However, some reviewers were not happy with their consultations, feeling that the discussions were rushed or lacked deep support. A few individuals noted that they left feeling a bit deflated without receiving a meaningful plan or reassurance. These customers expressed disappointment regarding the lack of personalized solutions and desired more comprehensive aftercare options.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting the warm and professional reception they... See more

Service

Reviewers mention positive feedback about service, highlighting a seamless process from booking to... See more

User experience

Users describe positive interactions with user experience, highlighting an amazing and flawless journey from... See more

Customer service

Consumers find customer service to be positive, reporting that everything is explained clearly and thoroughly... See more

Facilities

People report high satisfaction with the facilities, describing them as modern, beautiful, and exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All the staff were helpful and friendly. Mr Nazeem made sure that I understood my options, including risks. He made it very clear that the 'do nothing ' option was still valid. I decided to gobahead... See more

Company replied

Rated 5 out of 5 stars

My experience with Waterfront Private Hospital has been excellent. When I attended my consultation with Mr Awf Quaba everything was explained to me very thoroughly, and what I should expect. I had... See more

Company replied

Rated 5 out of 5 stars

A professional service with all staff interacting with me at a very high standard. Admitted for surgery at 7.30 am and in theatre less than an hour later having seen the nurse,anaesthetist and surge... See more

Company replied

Rated 5 out of 5 stars

From start to finish I have had an amazing experience with this clinic. I cannot speak highly enough of my surgeon Dr. Ewa Madjak-Paredes. My initial consultation filled me with confidence to move for... See more

Company replied


Company details

  1. #5 of 17 best companies in Private hospital
  2. #4 of 7 best companies in Dermatologist
  3. #2 of 2 best companies in Hand Surgeon
  4. #6 of 16 best companies in Plastic surgery clinic
  5. #9 of 62 best companies in Skin care clinic

Written by the company

At the Waterfront Private Hospital in Edinburgh, we specialise in cosmetic surgery, skin surgery, dermatology, and hand surgery. Our purpose-built, state-of-the-art facility is designed to deliver exceptional care in a serene and welcoming environment. As a surgeon-owned and surgeon-run hospital, we offer a highly personalised experience. We created the Waterfront Private Hospital to give us the freedom to provide tailored, expert care without the bureaucracy and impersonal nature often associated with larger institutions.

Waterfront Private Hospital - Edinburgh

Written by the company

Expert Cosmetic and Skin Surgery in a Modern, Patient-Focused Facility
At Waterfront Private Hospital, we specialise in cosmetic surgery, skin surgery, dermatology, and hand surgery. Our surgeon-owned, state-of-the-art facility ensures you receive the highest quality, personalised care.
Trusted, Experienced Surgeons
With over 30 years of experience, our UK-trained, GMC- specialist registered surgeons are dedicated to providing exceptional care and focusing on natural-looking results.
Cosmetic Surgery in Edinburgh
Offering a range of cosmetic surgery procedures, from breast augmentation to skin surgery, in a purpose-built, patient-focused private hospital in Edinburgh.

1 year all inclusive care

Free aftercare

Free aftercare
We offer a comprehensive aftercare package that comes with the cost of any cosmetic procedure you undergo with us. Our aftercare includes all the necessary medications, dressings, and follow-up appointments with your surgeon and nurses. In case you face any issues or complications after surgery, the first year after your procedure is also covered under our aftercare package.

Contact info

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Edinburgh's Newest Private Hospital

Cosmetic, skin, and hand surgery in a state-of-the-art hospital

4.9

Excellent

TrustScore 5 out of 5

541 reviews

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4.9

All reviews

(541)

197 reviews in the last 12 months

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Rated 5 out of 5 stars

I love my experience at Waterfront

I love my experience at Waterfront, and Dr Nassar is wonderful. She gave me good advice and we discussed my treatment in length. I will definitely be coming back and recommend the Waterfront hospital.

26 August 2026
Rated 5 out of 5 stars

Clear information on the treatment and not left waiting for the consultant

I was put at ease by the surgeon and it was made quite clear and detailed how the treatment would be carried out

26 August 2026
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Reply from Waterfront Private Hospital

Thanks for taking the time to leave this, Stewart. Being seen promptly and having the procedure talked through properly is what we aim for, so it's good to know that was your experience at Waterfront Private Hospital. Best wishes with everything, and the team is here if you need anything.

Rated 5 out of 5 stars

This private aesthetic medical clinic…

This private aesthetic medical clinic is to be commended. If you're considering surgery you will be in the hands of one of the Uk's top surgeons. I'm a doctor having sent many clients for face
lifts and have always been impressed by the effective yet natural results . The Waterfront hospital itself is both professional as one would expect for this type of surgery and "state of the art " aesthetically. I would highly recommend anyone considering facial surgery to make the trip to Edinburgh
Helen St John MBChB MRCOG

18 August 2026
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Reply from Waterfront Private Hospital

Thank you, Helen. A recommendation from a doctor who has referred patients over a number of years carries real weight, and we're glad the facelift results have held up to your assessment. The hospital environment matters to us as much as the surgery, so it's useful to hear that registered with you too. We appreciate you sending patients our way to Edinburgh, and they're always welcome.

Rated 5 out of 5 stars

The reception was very mannerly and…

The reception was very mannerly and welcoming . As a result quite relaxed and the consultant was tremendous 🤗

21 August 2026
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Reply from Waterfront Private Hospital

Thanks Alex. The front desk sets the tone for the whole visit, so we're pleased you felt looked after from the moment you arrived at Waterfront Private Hospital. We'll pass your comments on to the team and to your consultant.

Rated 5 out of 5 stars

A positive experience …

The process from booking my appointment to having my treatment was easy and efficient. The staff were friendly and reassuring .

18 August 2026
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Reply from Waterfront Private Hospital

Hi Mandy,

Thanks for this. Good to hear the booking and treatment went without a hitch and that the team put you at ease. We will let them know.

Best wishes,
Waterfront Private Hospital

Rated 5 out of 5 stars

Friendly staff

Friendly staff. Consultation was thorough, prices were explained and the actual procedure was done there and then. Excellent service.

13 August 2026
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Reply from Waterfront Private Hospital

Hi William,

Thanks for this. We try to be upfront about costs at the consultation and to get treatment done on the same visit where that is sensible, so it is good to hear that worked well for you at our Edinburgh hospital.

Waterfront Private Hospital

Rated 5 out of 5 stars

All the staff were helpful and friendly

All the staff were helpful and friendly. Mr Nazeem made sure that I understood my options, including risks. He made it very clear that the 'do nothing ' option was still valid. I decided to gobahead with the surgery option which he completed then and there. Very efficient, no pain. Kept me at my ease. I would recommend him to friends.

20 August 2026
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Reply from Waterfront Private Hospital

Hi Heather,

Thanks for this. Being clear about the options, including not having anything done, is how we want every consultation to go, so it is good to hear Mr Nassar took that approach and that the procedure itself was straightforward for you.

Waterfront Private Hospital

Rated 5 out of 5 stars

From start to finish I have had an…

From start to finish I have had an amazing experience with this clinic. I cannot speak highly enough of my surgeon Dr. Ewa Madjak-Paredes. My initial consultation filled me with confidence to move forward with the surgery and now 8 weeks post op I have now had my final checkup and I am so happy with my results. I cannot recommend The Waterfront Clinic enough for their professionalism and would not hesitate to visit in the future.

12 August 2026
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Reply from Waterfront Private Hospital

Hi Lisa,

Thank you for this. Building confidence at that first appointment matters a great deal when someone is deciding whether to go ahead, and it is good to know Dr Madjak-Paredes gave you that, and that you are pleased eight weeks on.

Waterfront Private Hospital

Rated 5 out of 5 stars

A very calm relaxed environment where…

A very calm relaxed environment where you are looked after before during & after any procedures ,would not hesitate
To recommend cannot speak highly enough of the team here .

5 August 2026
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Reply from Waterfront Private Hospital

Hi Jackie,

Thanks for this. A calm setting makes a real difference when someone is nervous about a procedure, so it is good to know that came across, and that you felt looked after throughout.

Waterfront Private Hospital

Rated 5 out of 5 stars

I appreciated the highly informed and…

I appreciated the highly informed and expert consultation, which was also relaxed and friendly.

5 August 2026
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Reply from Waterfront Private Hospital

Thank you, Alison. Consultations are where important decisions start, so it matters to us that patients leave feeling properly advised and at ease. We appreciate you choosing Waterfront Private Hospital in Edinburgh.

Rated 5 out of 5 stars

Would definitely recommend to friends…

Would definitely recommend to friends and family, hospital is modern and extremely sparkling clean. All staff very friendly from the minute you walk through the door. Consultant explained the procedure in detail and felt relaxed throughout the experience

30 July 2026
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Reply from Waterfront Private Hospital

Thank you for this, Liz. A great deal of work goes into keeping the hospital welcoming and to a high standard, so it means a lot when patients notice. It's also good to hear the consultation gave you a clear picture of the procedure and that you felt comfortable throughout. We will pass your kind words on to the team at Waterfront Private Hospital, and recommendations to friends and family are the best compliment we can receive.

Rated 5 out of 5 stars

Dr Katy Nassar is amazing

The Waterfront Hospital is a beautiful, clean, bright and spacious place.
Dr Katy Nassar is extremely professional and skilful at assessing and administering Botox for wrinkles. I would highly recommend. I will definitely go back.

4 August 2026
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Reply from Waterfront Private Hospital

Thank you for taking the time to leave this, Lisa. Dr Nassar takes real care over her assessments, and we will make sure your kind words reach her. It's lovely to hear the surroundings at Waterfront Private Hospital added to the experience, and we look forward to welcoming you back.

Rated 5 out of 5 stars

Lovely relaxing environment

Lovely relaxing environment, friendly staff very professional

30 July 2026
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Reply from Waterfront Private Hospital

We're very glad you had a good experience with us, Susanne. Putting patients at ease is something the whole team at Waterfront Private Hospital works hard at, so this is lovely to read. Thank you for choosing us.

Rated 5 out of 5 stars

Very impressed by the holistic…

Very impressed by the holistic approach. I booked for a check up on one mole and was very reassured to get an all over mole body check. An annual check up is an excellent plan.

29 July 2026
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Reply from Waterfront Private Hospital

Thank you, Christine. Glad the full body check gave you extra reassurance beyond the single mole you came in for. An annual check-up is a good habit to keep up.

Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Positive experience

I had a really positive experience at my private consultation. From start to finish, I felt completely at ease and was given plenty of time to discuss everything properly without ever feeling rushed. Everything was explained clearly and thoroughly, and all of my questions were answered honestly and professionally.

1 August 2026
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Reply from Waterfront Private Hospital

Thank you, Mrs Banks. Good to know the consultation gave you the time and clarity you needed, without ever feeling rushed.

Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Safe and professional.

Safe and professional.

21 November 2025
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Reply from Waterfront Private Hospital

Thank you for this review. Glad the experience felt safe and professional throughout.

Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

My experience with Waterfront Private…

My experience with Waterfront Private Hospital has been excellent.
When I attended my consultation with Mr Awf Quaba everything was explained to me very thoroughly, and what I should expect.
I had my surgery in the Spire Hospital as I needed to stay over night. The care was exceptional, they can't do enough to help.
I had follow up appointments which all went well. If I had any concerns regarding my recovery, they were answered straight away. Overall I am very happy with the results and with the care I have received.

17 July 2026
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Reply from Waterfront Private Hospital

Thank you, Jade. It's good to know that your consultation with Mr Awf Quaba set clear expectations, and that the same standard of care was carried through your surgery, follow-ups, and recovery. We are glad that any concerns were addressed quickly along the way.

Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

5 star - from start to finish. Excellent.

First point of contact- the receptionists were warm, friendly and smiling, which was welcoming.
I asked if Mr Quaba was free to say ‘hello’. Understandably- Mr Quaba was busy with consultations. I had only ever had Mr Quaba in the past, last visit being 2022- for Botox etc to make my face look less tired for attending my daughter wedding.
With my son now getting married the first thing for me to do was repeat the process.
I consulted with Dr Katy Nassar, what a delightful Doctor- lovely. Caring, gentle and kind.
I give my visit to the team 5 stars.
Thank you kindly.
Angela Ramseyer

21 July 2026
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Reply from Waterfront Private Hospital

Thank you, Angela. Good to know reception set a welcoming tone from the start, and that Dr Katy Nassar was so caring and gentle during this consultation ahead of your son's wedding. Nice that Mr Quaba has looked after you since 2022, too.

Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

1st Class Service

All the staff from front reception to the Doctor, all very friendly and professional, 1st class service and highly knowledgeable on the procedures discussed, showing great understanding and empathy to the patients needs.

27 July 2026
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Reply from Waterfront Private Hospital

Thank you, Stephen. Good to see the whole team, from reception to your doctor, came through as knowledgeable and understanding of what you needed.

Waterfront Private Hospital, Edinburgh

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