In a pickle. Ordered a tray from (another company) on 3rd of April, sadly they failed to deliver until the following Friday the 10th of April despite a promise of 3 working day deliveries. I was fo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely first class delivery in 24 hours Excellent non slip shower base in a non standard size which fitted our space perfectly Very helpful staff on phone Thank you
Company replied
Excellent people and products. Online, I ordered a single sliding shower door and gave the wrong size. I telephoned and got it changed. Collected within a couple of days and exactly what I needed. Wo... See more
Company replied
Im really happy with my shower tray it isn't fitted yet but looks great. The service and delivery were spot on as was the communication too. It's can be a leap of faith when yiu irked for the first t... See more
Company replied
Company details
- #95 of 107 best companies in Bathroom Renovator
- #99 of 114 best companies in Bathroom Supply Shop
- #5 of 5 best companies in Ceramics wholesaler
- #11 of 12 best companies in Fitted furniture supplier
- #211 of 245 best companies in Home improvement shop
- #15 of 16 best companies in Shower screen shop
Written by the company
Shower Trays UK is a British company specialising in shower enclosures and shower trays. We have over 2000 showering products available at very competitive prices. Our partnerships which specialist delivery companies ensure your items are delivery on time and in good condition.
Contact info
Unit 4, Blackheath Trading Estate, Cakemore Road, B65 0QN, Rowley Regis, United Kingdom
- 0121 508 9981
- contact@showertraysuk.co.uk
- www.showertraysuk.co.uk
4.2
Great
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Absolutely first class service
Absolutely first class delivery in 24 hours
Excellent non slip shower base in a non standard size which fitted our space perfectly
Very helpful staff on phone
Thank you
26 November 2025
Unprompted review
Reply from Shower Trays UK
Good afternoon,
Thank you so much for your wonderful review!
We're delighted to hear your order arrived quickly and that the non-slip shower base was a perfect fit for your space. It’s great to know our team were able to help over the phone too.
We really appreciate you choosing us and hope you enjoy your new shower setup!
Best Wishes,
Tanyka
Damaged only one man delivering
Damaged and there was nowhere on the website that said before ordering that it was curbside delivery only. I am in my 80s and expected to help lift
24 November 2025
Reply from Shower Trays UK
Hi Kim,
Thank you for your review, and we’re very sorry to hear about your experience.
We do confirm on the delivery confirmation that assistance is required, as all of our deliveries are kerbside only. Unfortunately, our drivers are not insured to enter properties, including flats, which is why we must deliver to the nearest accessible kerbside point. For heavier or larger goods, we always recommend making arrangements beforehand to ensure safe handling of the items.
We completely understand how frustrating this must have been, especially given your age, and we’re sorry for any inconvenience caused. If there is anything further we can do to assist you, please don’t hesitate to contact us directly.
Best Wishes,
Tanyka
Competitive prices and quality products…
Competitive prices and quality products and service
7 December 2025
Unprompted review
Reply from Shower Trays UK
Hi Clyde,
Thank you so much for your great review!
We’re delighted to hear that you found our prices competitive and our products and service to be high quality.
If there’s anything else we can help you with, we’re always here for you!
Best Wishes,
Tanyka
Pleasant delivery driver
Pleasant delivery driver , helpful
All good ,
Shower base and screen looks good quality
Thanks
14 November 2025
Unprompted review
Reply from Shower Trays UK
Hi Mark,
Thank you for taking the time to leave us a review.
We’re delighted to hear that your delivery experience was pleasant and helpful. It’s great to know the shower base and screen have met your expectations in quality.
We hope you continue to shop with us in the future.
Best Wishes,
Tanyka
Reply from Shower Trays UK
Hi Jacques,
Thank you for taking the time to leave us a review.
We're delighted to hear your order arrived on time and that you’re happy with the product.
We hope you continue to shop with us in the future.
Best Wishes,
Tanyka
We have ordered a shower tray
We have ordered a shower tray, however now 2 weeks later and the tray still hasn't arrived, (despite the website saying they are in stock) many phone calls to Shower trays company with a serious lack of customer service or any kind of answer as to when we can expect our £600 shower tray. My advice is to avoid this company, ignore the website nothing is in stock! They have no idea or just do not care about your order.
3 November 2025
Unprompted review
Reply from Shower Trays UK
Good Morning Carl,
We’re very sorry to hear about the delay and the frustration this has caused — this is not the experience we want for our customers. Please contact us directly with your order number so we can look into this urgently and provide you with an update on your delivery.
Thank you for bringing this to our attention, and we hope to resolve this for you as quickly as possible.
Best Wishes,
Tanyka
Reply from Shower Trays UK
Hi Nick,
Thank you for taking the time to leave us a review.
We're delighted to hear you were happy with the price, quick delivery, and the quality of the tray you chose.
We hope you continue to shop with us in the future.
Best wishes,
Tanyka
Reply from Shower Trays UK
Hi Graham,
Thank you for taking the time to leave us a review.
We're really glad to hear that ordering was easy and that collection went smoothly for you. We appreciate you choosing us and hope you continue to shop with us.
Best Wishes,
Tanyka
Very Happy thanks
All fine.
Tray good, well packaged.
Tracking for the tray and couple of hours delivery time was great. Delivered next day as paid for as well.
Delivery driver spot on
31 October 2025
Unprompted review
Reply from Shower Trays UK
Good Morning David,
Thank you for taking the time to leave us a review.
We’re delighted to hear that your tray arrived safely, on time, and that our delivery service met your expectations. It’s great to know the driver provided a smooth experience too. We really appreciate your support and hope you shop with us again soon!
Best Wishes,
Tanyka
Satisfied customerWe were notified original choice had…
We were notified original choice had long lead time and offered an alternative tray which was accepted. New tray delivered promptly as promised
24 October 2025
Reply from Shower Trays UK
Good afternoon Patricia,
Thank for taking the time to leave us a review.
We’re glad we could offer a suitable alternative and get your new tray delivered promptly. We really appreciate your understanding and are delighted you’re happy with the outcome.
We hope you shop with us in the future.
Best Wishes,
Tanyka
Disappointing customer service
Disappointing customer service, late replying, unhelpful when they finally respond.
21 October 2025
Reply from Shower Trays UK
Good afternoon,
Thank you for taking the time to leave us a review.
We’re sorry to hear that you felt disappointed with our customer service. After reviewing your case, we can confirm that our team responded within a reasonable timeframe and provided options to help resolve your issue.
We always aim to be as responsive and helpful as possible, and we regret if our efforts didn’t meet your expectations on this occasion.
Best Wishes,
Tanyka
Easy to use website and delivery was…
Easy to use website and delivery was very quick. Would definitely use again.
20 October 2025
Reply from Shower Trays UK
Hi David,
Thank you for taking the time to leave us a review.
We’re delighted to hear you found our website easy to use and that your order arrived quickly. We really appreciate your support.
We hope the experience shopping with us is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
Brilliant Customer service just how it…
Brilliant Customer service just how it should be
Thanks so much I’ll be using you again
16 October 2025
Unprompted review
Reply from Shower Trays UK
Good Morning Matt,
Thank you for taking the time to leave us a review.
I am pleased you was happy with the service you have received, We work hard to ensure we offer the best service in all aspects of our business so it's great to have your comments on this.
I hope the experience shopping with us is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
Reply from Shower Trays UK
Good Morning Mandeep,
Thank you for taking the time to leave us a review.
We're thrilled to hear you were happy with the quality, price, and how easy the ordering and collection process was.
We hope the experience shopping with us is enough to have you shop with us again in the future.
Best Wishes,
Tanyka
Toilet I ordered arrived broken
Toilet I ordered arrived broken. Not surprising considering the packaging it came in was not fit for purpose. Just a toilet pan in a cardboard box with zero protection. No air filled protection bubble protection whatsoever. Worse thing they did nothing to rectify the issue either. So I ordered a new toilet from another company that did add the extra packaging to protect the item with zero delivery cost to me too!
Despite their response to this email declaring so, the issue was never rectified, neither promptly or otherwise.
24 September 2025
Unprompted review
Reply from Shower Trays UK
Good Morning Elcias,
Thank you for taking the time to share your feedback.
We're genuinely sorry to hear that your toilet arrived damaged and that the packaging was not adequate to protect such a fragile item. We understand how frustrating this experience must have been.
This was sent directly from our supplier so we will pass the feedback across.
We want to also clarify that the issue was promptly rectified once it was brought to our attention, sorry if you feel like it wasn't.
Thank you again for your honest feedback – it helps us do better.
Best Wishes,
Tanyka
Reply from Shower Trays UK
Good Morning Steve,
We're thrilled to hear you were pleased with the quality of our goods and the speed of our service. Your support means a lot to us, and we look forward to you shopping with us again.
Best Wishes,
Tanyka
Wrong size prezented at web page…
Wrong size prezented at web page compare to real basin size 570 in real was 545, time waste to drive so far especially for this size item when I had 545 @ next door shop.
26 September 2025
Unprompted review
Reply from Shower Trays UK
Good Morning,
Thank you for your feedback, and we're very sorry to hear about the inconvenience caused.
We sincerely apologize for the incorrect size listed on our website. We understand how frustrating it must be to travel only to find the product doesn't match the description—especially for an item where precision matters.
We're currently reviewing our product listings to ensure all dimensions are accurate and up to date.
If there's anything we can do to make this right or assist further, please don't hesitate to contact our customer service team directly.
Best Wishes,
Tanyka
We asked for the shower tray to be…
We asked for the shower tray to be delivered on a certain day.
It arrived one week earlier.
There is no care.
We sent an email on the matter , but no reply.
2 October 2025
Unprompted review
Reply from Shower Trays UK
Good Morning,
Thank you for taking the time to leave us a review.
I’ve reviewed your order and can see that it was placed on Thursday evening, outside of our standard working hours. On Friday at 09:18, we emailed you to confirm your delivery information.
As this order was dispatched directly from our supplier, any specific delivery requests would have needed to be communicated to us so we could coordinate accordingly.
We’re very sorry for any inconvenience this may have caused.
Kind Regards,
Tanyka
Shower tray and screen
Every thing to my satisfaction, delivery very helpful. Will use again.
2 October 2025
Unprompted review
Reply from Shower Trays UK
Hi Gary,
Thanks for taking the time to leave us a review.
We are pleased to know that our service met your expectations and that the delivery was helpful.
Looking forward to you shopping with us in the future.
Best Wishes,
Tanyka
Great products
Great products. Simple straightforward product information. Product exceeds my expectations. Great price with reliable service/delivery.
17 September 2025
Reply from Shower Trays UK
Good Morning,
Thanks for taking the time to leave us a review.
I am pleased you was happy with the service you have received, We work hard to ensure we offer the best service in all aspects of our business so it's great to have your comments on this.
Looking forward to you shopping with us in the future.
Best Wishes,
Tanyka
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