Shopopop Reviews 

Au top et personnel adorable

The service was fine a few years back but unfortunately I faced several delays, without notice, without any reassessment and no compensation.

The online support is not really responsive — and the website does not help.

They operate in silo and you have to take care about contacting the company they are partner with to solve your issue : that's not what support means.

For Shopopop :

If I order a delivery from 6PM to 7PM today and it's 7:30PM please don't propose the day after from 12PM to 2PM, be accountable and find a solution to get it done as expected.

If it happens 1 time is ok, 2 times well, that's fine, 3... it's starting to be annoying but more than 10, come on.

And one last thing — and it's not only you, it's a trend : stop asking for rating your service. It does not help to improve and I don't want to work for you business reporting for free.

Au top super service

Arlon, Belgium
I requested my delivery for 14.00-15.00 yesterday. I received it TODAY after 8 delays and having to miss one day of work to be at home until I could have a valid slot.
Support is useless.

I had my first experience with shopopop in France, delivering for Carrefours. I read below that Intermarche uses them which leaves me without options for deliveries. I ordered on a Saturday with a delivery window of 7-8 pm. At 8:05 pm I was notified they could not find a driver and delivery would be evening on Monday. I changed it to 10 a.m. It was changed twice more and I received it at 12:23 pm. The driver was fine and he delivered to just inside my apartment, but the delivery was almost two days late and I also did not see a way to cancel though that doesn't prove there wasn't one. He would not take my Carrefour bags, which was the usual routine with Carrefour deliveries so now I have a lot of big plastic bags and nowhere to keep them. I am not walking distance to Carrefours. My red peppers were crushed and spilled juice onto the floor from the paper bag they were in. The delivery van was small, not like the large refrigerated truck of Carrefours. That worries me in a heat wave. Improper refrigeration means food poisoning. If I can find a choice, I won't use them again. The service did not compare to Carrefour service.

I wasvexpecing Laura but a man delivered instead
Îa. Ina wheelchair and had sent laura instructions how to enter the building which she did not pass’on to her partner.
I sas alzrmed as handicapped’and alone
He was charming anfd friendly but I was still worried bout openîg my’door
He told me whickh’interrmarche shop had entrusted mupy délivrery ,bit they disagreed nrverr again

My grocery deliver store uses Shopopop for their deliveries and I have had nothing but negative experiences. The drivers always require me to give them detailed directions to the apartment (even though they have the address for the GPS and instructions I leave in the app) and they often deliver very far from my door. Today, my order was supposed to be delivered at 9 a.m. It is now 1:30 p.m. and I have not received my order. When I tried to chat with customer service using the chat function, the correspondent completely disappeared and I have no updates on my order at all. I have also had my orders canceled multiple times and moved to another day, with no possibility to get a refund. I guess I will have to find a new store for grocery delivery because I will never use Shopopop for anything again.

Impeccable

Service impeccable

Constructive feedback then. I noticed very good efficiency from your service provider during the service. Two drawbacks compared to my overall feeling: The order tracking is not tracked in real time (my delivery took place while the IT status was "taken into account) and the order site.... my god... it was implemented by a geek not by a salesperson... Technically, it works but for the customer it is disappointing.
Cordialement, bonne journée à vous, j'espère que ce retour vous sera utile

Carrefour is using Shopopop for "Express" deliveries, which are meant to arrive within an hour and they are charging me for this service.

My grocery (food!!!) order last weekend arrived 24 (twenty-four) hours late!!

The one the previous week arrived 5 (five) hours late!!

Where the delays are concerned, I am not blaming the person that finally delivers my orders but rather the organisation of Shopopop itself - it terrible.

Their phones are only manned during limited hours and their 'chat' service denies all knowledge that they even offer an express service!

(Also, about two weeks ago their delivery guy comes into my kitchen, starts walking around and asks for a drink; I felt very uncomfortable with that too).

Had a delivery booked for 9.30/10.30 am from Super U.

Driver turned up at 10.45 am!!

No remorse & not one apologetic word!

I paid 9€ for this delivery, what an absolute rip off!!!!

Super sympa,sourillant,aimable et reposant.merci a lui.

Service impeccable

I ordered a delivery of my laundry from 5asec and as I ordered the delivery I see that it is handled by shopopop (as referenced in the confirmation email). It was never delivered so I email them to follow up and suggest another date - they reply directing me to contact another company (which turns out to be the transporter partner). I ask who that other company is and if they can send the contact number and was met with utter sarcasm and rudeness instead of explaining the role of each company in this seemingly simple delivery order I have. How infuriating! This is absolute unacceptable customer service treatment - the clients don’t know the full logistical ecosystem behind the order and should not be dealt with exasperation! I would like to signal this very rude behaviour behind the shopopop service in France named CAMILLE. Unacceptable accompaniment.

Good I liked it

Again a very friendly, polite young men, who came in time and brought everything into the kitchen. I am very grateful for this Service ,it has never let me down in the 3 months I am using it