This was the first time I’ve used third party shipping, and I was pleasantly surprised by how efficient the process was. The item was bought from Australia, the host there could not have been more hel... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shippin was Great this is my 3rd order and everything went smoothly! I actually overpaid for my wigs and they refunded me the overpayment. Very Honest Company!!My Host was Wonderful too, he got my ord... See more
I used the 'Buy for Me' function, it was extremely useful, I had a fantastic host, Bart Meijer, he made everything go smoothly. As a first time buyer through Shippn I had some confusing moments, howev... See more
Bart Meijer makes my experience great every time. His communication is great an he carefully packs all my goods. Highly recommend!
Company details
Written by the company
Shippn is an international package forwarding community that enables people to shop from over 34 countries!
Contact info
8 The Green Ste 4000, 19901, Dover, Delaware, United States
- 1 (718) 928 6543
- help@shippn.com
- www.shippn.com
4.5
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
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Shippn has been a Godsend
Shippn has been a Godsend. The only way to get some Australian Exclusive records into my collection. They run very smoothly for the most part, other than the fact that they need to figure out how to not cancel preorders that haven't shipped to the forwarding person yet. Once the orders DO come through, however, they get shipped over promptly.
24 August 2026
Unprompted review
Absolutely horrible customer service
Absolutely horrible customer service. I never write reviews, but I felt compelled to do so. My Order Number DEB497.
The person shipping my package decided to go on vacation and leave me high and dry with a customs issue, while Shippn support took days to respond. Their support number sent me straight to voicemail in the middle of the day during normal business hours.
It’s been over two weeks and I still have no package and no updates on an ETA other than it's still yet to be shipped. This package better arrive by tomorrow at the latest, and this is staying a 1-star review until you get it to my front door.
12 August 2026
Unprompted review
Reply from Shippn
Hi Michael,
Thank you for your review of Shippn.
Due to a complication with the Austrian Customs, we were unable to ship your package from your host's address on time.
We failed to inform you of the situation during this period, and we are deeply sorry for the inconvenience caused by the delay and our lack of response regarding your order.
We have found an alternative shipping method for the item, and we will share the shipment and tracking information with you accordingly to keep you informed in the order chat box.
We are once again sorry for the inconvenience.
Kind regards,
Shippn Support
Absolutely Horrible Customer Service
Absolutely horrible customer service. I never write reviews, but I felt compelled to do so. My Order Number DEB497.
The person shipping my package decided to go on vacation and leave me high and dry with a customs issue, while Shippn support took days to respond. Their support number sent me straight to voicemail in the middle of the day during normal business hours.
It’s been over two weeks and I still have no package and no updates on an ETA other than it's still yet to be shipped. This package better arrive by tomorrow at the latest, and this is staying a 1-star review until you get it to my front door.
12 August 2026
Unprompted review
Reply from Shippn
Dear Frank,
We’re sorry for the inconvenience caused by the unexpected delay with your shipment, and we understand your frustration after waiting for an extended period without a clear delivery timeline.
In this particular case, the shipment was returned to our host following an issue with Austrian customs. The issue arose because the customs process was handled in a way that did not take into account or properly recognize the nature of our forwarding business model. As a result, the shipment could not proceed through the original route, despite there being no issue with the package itself that would prevent it from being shipped.
Once the package was returned, our team worked to find an alternative solution rather than sending it through the same route and risking another delay. We arranged for the package to be transferred to one of our hosts in a nearby country and subsequently reshipped it from there, allowing us to bypass the issue encountered with the Austrian customs process.
We recognize that this resulted in a significantly longer transit time than expected. We also understand your concerns regarding the time taken to receive updates while the situation was being resolved. Nevertheless, our team took additional steps to recover the shipment and find an alternative route so that the package could ultimately reach you.
We’re pleased to confirm that your package has now been successfully delivered to you, two days ago.
We regret the inconvenience caused by the unexpected customs-related issue and the resulting delay. We appreciate your patience while we worked through the situation and arranged an alternative shipping solution to ensure your package was delivered.
Best regards
I am very pleased with the ease and…
I am very pleased with the ease and quick turnaround on my order. My shopper kept in touch and sent photos so I could see the items. He also repacked the items for overseas shipping. I was surprised at how quickly the package arrived after I confirmed my order. I will use Shippn again.
18 August 2026
Unprompted review
This is my first time using this…
This is my first time using this platform to buy items from ph🇵🇭.
The company itself really get back to any questions i have. Fast and efficient.
5 August 2026
Unprompted review
Great experience NL to UK
I had fantastic experience using Shippn to ship a parcel from the Netherlands to the UK. My host, Bart Meijer did the most wonderful job keeping me informed at every stage. I always felt in good hands. For me the process was easy, quick and seamless. Recommend
21 August 2026
Unprompted review
First time using a third party shipper
First time using a third party shipper. the process was seamless and efficient. My host Bart was great! excellent communication the whole way through.
20 August 2026
Unprompted review
Brilliant company to use
Brilliant company to use, my host Bart was amazing, excellent communication. Would definitely use again.
15 August 2026
Unprompted review
Works great! Finally find items not available to me.
Been using Shippn for several months now to get items unavailable in my country. Have always had a great experience! Shout out to Bennie in Hong Kong and Pan in Taiwan! Yes, the cost to ship with tariffs is high, but the cost is offset by prices elsewhere. Highly recommend!
20 August 2026
Unprompted review
Shippn and Brooke M. are the best!!!
Shippn and the shipper Brooke helped me get a ring that I thought was lost forever. Amazing service, super friendly shipper (Brooke M)
19 August 2026
Unprompted review
Amazing for package forwarding
I have gotten quite a few packages forwarded from France and Australia through Shippn. Elizabeth in France is amazing!!! The site is easy to use, the couriers are professional, fast, and efficient. Although a little pricey, I have had no issues, and will continue to use them.
18 August 2026
Unprompted review
Great Experience
I had a great experience using the full service option. My host was extremely communicative and very thorough with the purchase, checking in to be sure everything was correct. I really appreciated the entire experience and the quick turnaround.
2 February 2026
Unprompted review
Timely and reliable
I used Shippn to purchase a car accessory that wasn’t available in my country. I used their Buy For Me service to place the order, followed by their host service to have it reshipped to Canada.
Everything was quick, efficient, and straightforward. I received my order exactly two weeks after placing it, with full tracking throughout the shipment.
The item was purchased in Germany and successfully delivered to Canada. Very happy with the service and would definitely use Shippn again!
17 August 2026
Unprompted review
Company is reliable for shipping but no…
Company is reliable for shipping but no transparency on customs fee. As an example, I was asked to pay 36% in fees. When I inquired, I was told customs duties are 12-16%. I asked why I was charged 36% and was told they work with a duties company and that’s what they charged and cannot give me any other information. 36% is a ton- at least double, if not triple, what I should be paying.
17 August 2026
Unprompted review
Reply from Shippn
Hi Jennifer,
Thank you for sharing your feedback, and we sincerely apologize for the confusion regarding the customs charges.
We would like to clarify that providing a specific customs percentage before the items arrive was not the correct approach on our part. Customs duties and taxes cannot always be determined based on a fixed percentage, as the final amount may vary depending on several factors, including the type of product, its material, country of origin, declared value, and applicable customs classification.
Once the items arrive and the shipment details are finalized, our checkout system takes these factors into account and calculates the applicable customs duties and taxes based on the available shipment information. This is why the final amount can differ from an earlier percentage that may have been mentioned.
We understand that seeing a significantly higher amount than expected can be frustrating, particularly when you were initially given an estimate. We sincerely apologize for the confusion this caused and acknowledge that we should have explained that any percentage provided beforehand could not be considered a guaranteed customs rate.
We appreciate your feedback, and we will take it into consideration to ensure customs charges are communicated more accurately and transparently going forward.
Best regards.
Do not trust this service. This has been a complete nightmare.
I used Shippn to forward a purchase. The "host" assigned to me was slow, had a short storage deadline, and entered the wrong value for my product. Eventually, communication stopped and I couldn't get a response.
At the same time, Shippn only offered the most expensive shipping options available on the market, with zero flexibility, no DDU/DDP options, and no cheaper alternatives.
When I contacted customer support to complain about these issues, they completely gaslit me. They gave me automated answers to questions I never asked, totally ignoring my actual problem.
Because of their terrible service and complete lack of options, I had no choice but to return the product to the store. Now, both Shippn and the host are ignoring me, except to demand a $10 fee to process the return.
I refuse to pay for a mistake caused entirely by their host's errors and useless support. I feel completely extorted.
17 August 2026
Unprompted review
Reply from Shippn
Hi,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.
We would like the opportunity to review what happened with your order and better understand the issues you experienced with the host, shipping options, return process, and communication with our support team. Please contact us directly through the Shippn platform with your order number and any relevant details so we can investigate the case and see how we can assist you.
We take your concerns seriously and would appreciate the opportunity to look into this further.
Great Service with Shippn
First time using Shippn and the service was great from the start to delivery. Bart my host kept me updated and my package was received within 5 working days from the Netherlands. Highly recommend……
7 August 2026
Unprompted review
Extremely expensive
Extremely expensive, pricing not transparent. Misleading website. Will never use again
13 August 2026
Unprompted review
Reply from Shippn
Hi Ben,
We’re sorry to hear that your experience did not meet your expectations.
Shippn is a fully trackable and insured international shipping service, and our pricing reflects not only the transportation cost but also package handling, secure processing, tracking throughout the entire delivery journey, and shipment insurance coverage.
Shipping costs are calculated based on factors such as the package’s actual or volumetric weight, destination country, selected carrier service, and any applicable customs or delivery-related fees. We understand that these charges can sometimes seem high, particularly for international shipments, and we are continuously working to make our pricing presentation clearer and easier to understand before checkout.
We appreciate your feedback regarding transparency and the website experience. Comments like yours help us improve our service and communication for future shoppers.
Best regards,
I had made contact regarding a first…
I had made contact regarding a first user discount. I received an email the following day saying they took care of it and my account was now being credited with the discount. This was very kind of them and I really appreciate their good will. Thank you very much for all your help and I certainly will have hesitation in using 5his Shippn company again. (-:
12 August 2026
Unprompted review
They are quick to answer
They are quick to answer. I have used the Buy For Me service as a proxy 3 times since June 2026 to acquire vintage 1980s fashion from Japan, the Netherlands, and Italy that is you can't buy direct from the USA on Vinted.it and from small vintage sellers that don't want to deal with the expense of tariffs B's that comes with buyers in the USA. DHL Express is the preferred shipping service and expensive but quick international delivery
6 August 2026
Unprompted review
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