Shine Reviews 

13,014
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 3,468 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of repairs, often noting that their vehicles look as good as new or in showroom condition after the work is completed. People frequently highlight the professionalism, punctuality, and friendly demeanor of the technicians, who are described as knowledgeable and efficient. The booking process is also commended for being straightforward, responsive, and keeping customers well-informed from start to finish. Consumers also appreciate the overall service, noting its efficiency and the ease of the entire experience. Many reviewers are particularly impressed with the quick response times and the smooth user journey, making the process hassle-free from initial contact to job completion.

What people talk about most

Service

Consumers consistently report positive experiences with the service, highlighting the professionalism,... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, politeness, and... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the high standard of repair... See more

Product

Reviewers highlight positive aspects of product, with many customers expressing satisfaction with the repair... See more

Booking process

Reviewers consistently mention positive feedback about the booking process, finding it easy and clear.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very pleasant and courteous Mark from Shine came to my home today and did a high quality repair to some scuff marks on my Audi; now back at its best. Apart from having some errors initially using t... See more

Company replied

Rated 5 out of 5 stars

All the dealings I have had with SHINE have been positive, from the booking a time/date/place, the text to remind me, the technician turned up bang on 11:30 as arranged (I’m a sucker for good timekeep... See more

Company replied

Rated 5 out of 5 stars

I was given a time slot but received a timely warning that the mechanic would be a little early which was helpful. The mechanic was polite, helpful & informative so I knew what would happen & he gave... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience from start to finish. After the appointment was arranged, Shine were in touch a few days later as they could pull the appointment forward which, unfortunately, I couldn't mana... See more

Company replied


Company details

  1. #7 of 62 best companies in Vehicle Repair
  2. #2 of 17 best companies in Car Body Shop
  3. #3 of 8 best companies in Vehicle Dent Removal Service
  4. #3 of 36 best companies in Vehicle repair shop
  5. #7 of 53 best companies in Car service

Written by the company

Shine!® are at the cutting edge of Mobile Repair Technology and have been working to shape the future of the mobile body shop sector. Implementing standardized working practices and establishing firm relationships with leading refinishing suppliers Shin...


Contact info

4.9

Excellent

TrustScore 5 out of 5

13k reviews

5-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(13,014)

3,425 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service!

Amazing service! The car looks brilliant. The customer service and technician was great. Really easy to book. I cant see where i had issues in the paintwork. Highly recommend.

15 July 2026
Rated 5 out of 5 stars

Amazing job

Even after a little fight over the eligibility of the repair, the booking and process was very easy. The specialist that came to repair the dent was very friendly and did an amazing job, I didn’t catch his name unfortunately but 10/10 service

22 July 2026
Rated 4 out of 5 stars

Your technician was brilliant and did a…

Your technician was brilliant and did a great job

22 July 2026
Shine logo

Reply from Shine

Hello,

We are pleased to hear that our technician completed the repair to a standard you were happy with. Thank you for taking the time to share your feedback.

Kind Regards,
The Shine! Team

Rated 5 out of 5 stars

Minor repairs

Punctual service. Friendly. Excellent work

22 July 2026
Shine logo

Reply from Shine

Hello,

We are pleased to hear that our technician arrived punctually and provided a friendly service. We are also glad that the work was completed to a standard you were happy with. Thank you for taking the time to share your feedback.

Kind Regards,
The Shine! Team

Rated 5 out of 5 stars

My car looks brand new

Very helpful and considerate agent who took trouble to find a good place to work, left no mess and produced an outcome which made my car look brand new.

15 July 2026
Shine logo

Reply from Shine

Hello,

We are pleased to hear that our technician provided a helpful and considerate service, and took care to find a suitable place to complete the repair. We are also glad that he left everything clean and tidy, and that you were happy with the finished result. Thank you for taking the time to share your feedback.

Kind Regards,
The Shine! Team

Rated 5 out of 5 stars

Excellent engineer

22 July 2026
Shine logo

Reply from Shine

Hello,

We are pleased to hear that our technician provided a service you were happy with. Thank you for taking the time to share your feedback.

Kind Regards,
The Shine! Team

Rated 5 out of 5 stars

Steve who did the repair was amazing

Steve who did the repair was amazing. He did a fantastic job on my car. He was very professional and efficient with excellent customer service skills.

22 July 2026
Shine logo

Reply from Shine

Hello,

We are pleased to hear that our technician provided a professional and efficient service while carrying out the repair to your vehicle. We are also glad that you were happy with the customer service and the standard of the work completed. Thank you for taking the time to share your feedback.

Kind Regards,
The Shine! Team

Rated 5 out of 5 stars

Amazing finish

So easy to arrange the appointment and the work was top class. Used Shine a number of times now and I’ve been over the moon every time.

22 July 2026
Shine logo

Reply from Shine

Hello,

We are pleased to hear that arranging your appointment was easy and that the work was completed to a standard you were happy with. We are also glad that you have used Shine on a number of occasions and have continued to receive a service you were happy with. Thank you for taking the time to share your feedback.

Kind Regards,
The Shine! Team

Rated 5 out of 5 stars

very good job

very good job. well done. very happy.

22 July 2026
Shine logo

Reply from Shine

Hello,

We are pleased to hear that you were happy with the repair carried out and the finished result. Thank you for taking the time to share your feedback.

Kind Regards,
The Shine! Team

Rated 5 out of 5 stars

The man was very organised and the…

The man was very organised and the repair is first class

21 July 2026
Shine logo

Reply from Shine

Hello,

We are pleased to hear that our technician was organised and completed the repair to a standard you were happy with. Thank you for taking the time to share your feedback.

Kind Regards,
The Shine! Team

Rated 5 out of 5 stars

Great job

Really friendly guy. Explained exactly what he was going to do and made a brilliant job of the repair. All done on my own drive without the hassle of dropping off at a body shop.

14 July 2026
Shine logo

Reply from Shine

Hello,

We are pleased to hear that our technician provided a friendly service and explained the repair clearly before starting the work. We are also glad that the repair was completed at your home address, helping avoid the need to visit a body shop, and that you were happy with the finished result. Thank you for taking the time to share your feedback.

Kind Regards,
The Shine! Team

Rated 5 out of 5 stars

Engineer was on time

Engineer was on time, pleasant and explained process.

21 July 2026
Shine logo

Reply from Shine

Hello,

We are pleased to hear that our technician arrived on time, was pleasant and explained the process clearly. Thank you for taking the time to share your feedback.

Kind Regards,
The Shine! Team

Rated 5 out of 5 stars

Quality service and was…

Our repairer came on time and was courteous and friendly
He did a wonderful repair job within the time
estimated
and we would not hesitate to recommend him to others

21 July 2026
Shine logo

Reply from Shine

Hello,

We are pleased to hear that our technician arrived on time and provided a courteous and friendly service. We are also glad that the repair was completed within the estimated time and to a standard you were happy with. Thank you for taking the time to share your feedback and recommendation.

Kind Regards,
The Shine! Team

Rated 5 out of 5 stars

A Good Experience

The technician arrived as stated on time and did a first class job of repairing a scratch on my car. I found it easy to book the repair at my home address making the whole experience stress free.

21 July 2026
Shine logo

Reply from Shine

Hello,

We are pleased to hear that booking your repair at home was easy and helped make the experience stress free. We are also glad that our technician arrived on time and completed the scratch repair to a standard you were happy with. Thank you for taking the time to share your feedback.

Kind Regards,
The Shine! Team

Rated 5 out of 5 stars

Great experience

Arrived within the specified time, technician was polite and helpful, talked through the repair and the aftercare, paint finish is perfect, cannot tell where the repair ends and the original paint starts!

21 July 2026
Shine logo

Reply from Shine

Hello,

We are pleased to hear that our technician arrived within the specified time and provided a polite and helpful service. We are also glad that he explained the repair and aftercare clearly, and that you were happy with the paint finish achieved. Thank you for taking the time to share your feedback.

Kind Regards,
The Shine! Team

Rated 5 out of 5 stars

First class job.

Engineer took his time and ensured a first class job.

21 July 2026
Shine logo

Reply from Shine

Hello,

We are pleased to hear that our technician took the time needed to complete the repair carefully. We are also glad that the work was carried out to a standard you were happy with. Thank you for taking the time to share your feedback.

Kind Regards,
The Shine! Team

Rated 5 out of 5 stars
Shine logo

Reply from Shine

Hello,

We are pleased to hear that the team provided helpful service. Thank you for taking the time to share your feedback.

Kind Regards,
The Shine! Team

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