Sense Aroma Reviews 

483
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, customers overwhelmingly report a great experience with this company, consistently praising the easy ordering process, wide variety of unique and high-quality products, and efficient delivery service. Many highlight quick arrival times, secure packaging, and the helpful, pleasant service provided by the staff. However, some customers noted specific product issues like water features lacking sound, items arriving broken, or products having USB connections without included plugs. A few also experienced problematic deliveries, such as misplaced parcels or failures to arrive, and limited choices for certain product sizes or refills.

What people talk about most

Product

Users describe positive interactions with product, often praising the choice, quality, and unique nature of... See more

Delivery service

People report positive experiences with delivery service, frequently praising the fast and efficient delivery... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the premium nature and... See more

Order

Clients share positive opinions on order, with many reviewers praising the quick processing and delivery of... See more

Service

Consumers find service to be positive, with many reviewers describing it as "brilliant" and "fab" every time.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought a dragon home water fountain ages ago from them and loved it, your can hear the water trickle and it sounds beautiful, but it stopped working I bought a new pump but it didnt last long. So d... See more

Rated 4 out of 5 stars

Easy ordering and fair price. Quick delivery. Shame there isn't more choice in the 100 ml fragrances.

Rated 4 out of 5 stars

Easy ordering and quick delivery. Would be better if more choice in the 100ml size fragrances. Price ok.

Rated 5 out of 5 stars

Love the choice of products this company sells and the fact that orders are processed quickly and delivered to my address without issue. My only minor negative comment would be that the Sunset LED Gla... See more


Company details

  1. #169 of 235 best companies in Homewares Shop
  2. #20 of 28 best companies in Aromatherapy Supply Shop
  3. #151 of 212 best companies in Decoration and Interior Design Store
  4. #270 of 375 best companies in Gift shop

Written by the company

The UK's Aromatherapy experts specialising in wellness and relaxation. We're on a mission to help the nation create soothing environments in their own homes with the help of a wide range of products from Ultrasonic Diffusers to Wax Burners and everything inbetween!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

483 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(483)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and Easy process.

Quick and Easy process.

I broke my crystal bottle the other day and found a nice replacement on their website which was a fair price.
The delivery was fast and efficient.

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Lovely lamp/light

I had previously bought 2 of these at a stand in my local shopping centre. Wanted one for my bedroom but the stall wasn't there anymore so found it online. The delivery was quick and came fully protected. I choosed a different colour then my other one and gave one before to my brother and his girlfriend. The colours of the light are beautiful and I have light sensitivity but this doesn't affect my eyes or it doesn't give me a migraine. Showed this light to a few of my friends and gave them the link to this brand. Definitely recommend it. I like it's battery operated or you can use a Usb cable too.

17 March 2026
Unprompted review
Rated 1 out of 5 stars

Disappointed

I ordered a pack of 2 replacement bulbs for my plug in wax warmer. I received 1, it was brown and arrived packed in a box for a hedgehog nightlight. I jave emailed regarding this on 05th Feb and have not received a response.

5 February 2026
Rated 5 out of 5 stars

This is a lovely silicone night light

This is a lovely silicone night light, very cute. It’s a bright light colour with three levels of light, quite bright when on the top level. It arrived on time, well packaged & was kept informed of its delivery progress. Great website, will use again.
I do have one little downside, the light chargers from underneath & if you put the charger out to hard the charging unit comes out which we found out, you can easily put it back in though.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Easy process

Easy process, only one negative, I baught two crystal globe lights, one with a sailong ship one with the earth both rotate in an a clockwise direction it would have been better if the earth rotated anticlockwise the same as ut does in reality.

20 January 2026
Rated 5 out of 5 stars

All worked out in the end

I've had purchased afew products from sense aroma.
All products have been really good and I did receive a call to say one of my items are out of stock. This wasn't a problem tbh and I was sent the rest of my order and delivery was was within the 2 days.
On receiving my order I checked and all my products I received are all good and I also received some little extra goodies free.
I did put in another order which I received wrong. I sent emails but phoned them the next working day and spoken to someone instead. I did call them up again due to not receiving a call back.
My problem was sorted over the phone and a replacement was sent out within the next 2 days. I got my replacement but still send the wrong item. Another phone call to them and sorted ot again and was promised I would get the right replacement this time.
Was sent out and I now received the right order finally!
Overall they did send me the right product out and ended up with freebies for the trouble.
Customer service is better of you phone them and speak to someone.
Customer service isnt great for communication by email that's the only bad thing I can say.
Products and prices are very good when a sale is on.
Ive used them 3 times since September 2025 but with a busy Christmas and new year I think they got so busy and orders went a bit wrong.
I will shop with them again in the future still. 😃

1 January 2026
Rated 5 out of 5 stars

Excellent

Excellent so easy to order some new bulbs for my touch lamp although the postage was more then the 2 packs I ordered!

9 January 2026
Rated 5 out of 5 stars

Speedy delivery …

My order arrived really quickly considering it was around Christmas time. It was packaged well as it was glass. Very happy with the service I received.

26 December 2025

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