Super in contact, snelle service. Sanitino heeft nog contact opgenomen om te checken of het juiste product was besteld en hierna is het direct verzonden. Top!
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1. Excellent Proces, website, information 2. Best price for Geberit toilet block holder 3. Perfect communication and updates 4. Quick shipping time 5. Packing protection, that the box itself is wr... See more
I ordered a sink for my bathroom and it listed 4-5 working days delivery. Now it's been over 30 days and it was never delivered to the service point (they didn't have an option any have it delivered... See more
Company replied
Product is exactly as described. More importantly, I was well informed of the delivery process all the way through. Prompt delivery from Czech Rep to The Netherlands. Excellent service!
Company details
Written by the company
Al vanaf het allereerste moment werkten we met veel enthusiasme en alle vrije tijd besteedden we aan onze webwinkel; 's nachts, op de weekenden en zelfs op de feestdagen waren we bezig met het inpakken van badkamer- en keukenapparatuur voor onze klanten. De klant staat bij ons hoog in het vaandel! Zo kunt u bij ons terecht voor alle hoogwaardige A-merken, vriendelijke benadering en deskundig advies. Niks is voor ons een beter bewijs dat ons hard werk zinvol is dan om te horen, dat u met ons service tevreden bent. Door de jaren heen zijn we voortdurend in ontwikkeling. Wij investeren in IT om onszelf en ons diensten te verbeteren en wij streven naar een ruim aanbod door onze opslagruimtes steeds te vergroten. Laat ons u helpen uw droom badkamer te maken. Wees niet bang om te vragen! Wij zijn hier klaar van dienst te zijn. We hebben verstand van zaken en doen ons uiterste best om uw aankoopervaring zo plezierig mogelijk te maken.
Contact info
Netherlands
- +31851304661
- info@sanitino.nl
- www.sanitino.nl
3.6
Average
4k reviews
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Very bad customer service.
Very bad customer service.
According to GLS tracking 2 packages from 2 different orders should have been delivered, but only 1 was actually delivered. Customer service is not helpful at all and honestly quite rude. They say they will contact GLS about this issue, but this is going to take weeks.
We're forced to buy something else now.
20 January 2025
Unprompted review
Recommend for their excellent service
I made a purchase from Sanitino, and I couldn’t be happier with the experience. Although the product initially had a small missing item, the Sanitino team quickly identified and resolved the issue, sending the missing part.
I’d like to thank their outstanding customer support—helpful, professional, and responsive from start to finish. A special thank you to Veronika for her exceptional assistance!
16 January 2025
Unprompted review
May use AI-assist with repliesRead more
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Avoid Sanitino!
Avoid Sanitino!
I purchased a product that was defective and completely unusable. Despite having the issue confirmed by a certified plumber as a manufacturing defect, Sanitino refused to take responsibility. Instead of providing a full refund, as is my right under EU consumer law, they sent a useless replacement part that didn’t fix the problem.
Their customer service was dismissive, unhelpful, and outright refused to resolve the matter properly. They repeatedly blamed the issue on "installation error," even though it was clearly their faulty product. This company has shown zero accountability and no respect for their customers.
If you value your time, money, and consumer rights, do yourself a favor and shop elsewhere. Sanitino is the perfect example of how not to handle customer service.
1 December 2024
Unprompted review
Reply from Sanitino.nl
Dear Client,
Thank you for sharing your experience. We apologise that it did not meet your expectations.
In case of a product defect, we handle complaints directly with the manufacturer, which is standard procedure. The manufacturer has decided that a suitable solution is to provide a replacement part. If the problems persist, please provide us with further information so that we can find an adequate solution. If you have a report from a certified plumber, we can forward it to the manufacturer.
We would like to politely inform you that refunds are not processed automatically. Please allow us to remind you that you have the right to withdraw from the contract within 14 days of receipt of the goods. Thank you for your understanding.
If you have any questions, please do not hesitate to contact us.
Kind regards,
Team SANITINO
Good and fast
1 November 2024
The item we received was broken
The item we received was broken. We contacted Sanitino and the package was picked up by UPS the following day. We never heard from them since then and we received no information about the refund.
9 September 2024
Reply from Sanitino.nl
Dear client,
We are sorry to hear that you have received a damaged product.
Upon investigating, we would like to kindly point out that you have been informed that the package will be picked up by UPS. Unfortunately, it may take some time to process the claim as we await the shipping company's statement.
We understand that the situation was unpleasant, but according to our system,the claim has been successfully resolved.
We sincerely apologize for any inconvenience caused and hope to have a chance to improve your experience in the future!
Kind regards,
Team SANITINO
Products were good
4 September 2024
The best service!
30 July 2024
Terrible Experience with Damaged Product
I recently bought a Grohe composite kitchen sink from this company, and my experience was terrible. Although the packaging looked good initially, I didn’t bother to check the sink thoroughly after opening it due to the extensive plastic wrapping. To my surprise, when I finally removed the plastic, I found that the box had been previously opened and resealed with plastic tape. Worse, the sink was cracked.
When I reported the issue to the company, they refused to take responsibility, citing their policy that requires customers to report damages within 48 hours of receipt. Despite my explanation, they offered no compensation or support.
I highly recommend finding a company based in the Netherlands instead. After reading some reviews, I discovered that this company is located in the Czech Republic. It's better to spend a bit more money elsewhere for peace of mind. Even though their prices are cheap, it's not worth the risk. In some cases, Amazon offer similar prices and ship directly from NL with better customer resolve (for retour).
24 July 2024
Unprompted review
Reply from Sanitino.nl
Dear customer,
Thank you for your feedback.
We are sorry for the situation that has arisen. We would like to kindly remind you that the items sold on our website are new and come directly from the manufacturers or their distributors. Nevertheless, damages may occur, especially during transport. In this case, customers are requested to notify us of a damage on delivery within 48 hours, so that we can start the complaint procedure with the shipping company, as we indicated in the shipping email.
Unfortunately, the damage was reported more than a month after delivery, by which time the goods may have been handled.
If you have any further questions, please do not hesitate to contact us.
We hope for your understanding.
Kind regards,
Team SANITINO
Beware!!
Beware!!! This not a Dutch company. They are requesting returns to Czech Republic. 91 Euro to return a 197 euro hansgrohe basin...
Wiard return policy... no showroom in the Netherlands, so that you don't return !!!
- on your response... where in The Netherlands can I return? I don't need a pickup!
15 July 2024
Unprompted review
Reply from Sanitino.nl
Dear customer,
We are very sorry that you are not satisfied with our services.
However, we would like to point out that you can find our return address on our website under the 'Retourneren' section and address of our company under the 'Contact' section. If there are any uncertainties about our return policy, customers can always contact us before placing the order.
Return shipping costs may vary depending on the shipping company chosen by the customer. The aforementioned 91 euros is in case the client wants to schedule a collection through our company and it usually applies to large or heavy shipments that should be transported on a pallet.
If there are still any uncertainties, please do not hesitate to contact us.
We hope for your understanding.
Kind regards,
Team SANITINO
Irresponsible for broken article
In April I bought 2 toilet seats. The package was checked upon reception according the purchasing conditions and it seemed ok. Some days later, when I went to install them, to my surprise the toilet seat at the bottom was broken. I contacted the company and they are not taking responsibility for the situation. The offered solution is to return the broken piece at my own cost. No replacement, no nothing. This solution is not appropriate. I did everything according the conditions and still being held responsible for something that happened before I received the package under the responsibility of Sanitino: Either during transportation or packing at the company itself.
9 May 2024
Reply from Sanitino.nl
Dear customer,
Thank you for your feedback.
We are sorry for the situation that has arisen. We would like to kindly remind you that the items sold on our website are new and come directly from the manufacturers or their distributors. Nevertheless, damages may occur, especially during transport. In this case, customers are requested to notify us of a damage on delivery within 48 hours, so that we can start the complaint procedure with the shipping company, as we indicated in the shipping email.
However, we understand that the situation is unpleasant. We have contacted the particular department about the matter. According to the system, we can see that we have found a solution for you. If you have further questions, please contact us.
Kind regards,
Team SANITINO
I had a nice experience with Santino
I had a nice experience with Santino. I had a problem with one of the products I have purchased with them, but it was easily resolved. Good prices and good varieties.
29 April 2024
Good deal
Good deal, exceptional quality.
Delivery cost was expensive and the delivery was Infront of the apartment :-(
8 April 2024
Package arrived in good condition.
5 April 2024
Terrible experience, item never arrived
I ordered two showers from them. They were supposed to be delivered in 3-5 business days. I called after 6 business days, to find out that the package was never picked up. They just canceled my order without an explanation. When I called again, the customer service person was rude, didn't even want to talk to me, said she would send me an email. At no point during our conversations did she actually try to help me.
26 March 2024
Unprompted review
Reply from Sanitino.nl
Dear customer,
Thank you for your feedback. We are very sorry that your experience with us was not as expected.
Would you mind sending us a message including your order number to info@sanitino.nl? This way, we can look into the situation and check if everything was handled properly. We believe this is not a standard situation.
We look forward to receiving your response.
Kind regards,
Team SANITINO
High costs for sending order back
Very disappointing. I bought in the Netherlands but I have to sent my order back to Tsjechië. That costs me €30. I don’t buy anything from this firm anymore.
19 January 2024
Unprompted review
Reply from Sanitino.nl
Dear customer,
We apologize for any dissatisfaction you may have experienced. We would like to inform you that our return address can easily be found on our website, under the 'Retourneren' section. If you have any questions, you can always contact us before placing your order.
Please note that the cost of returns may vary depending on shipping company you choose. If there are still any uncertainties, please do not hesitate to contact us.
Kind regards,
Team SANITINO
completely disappointing....it was my…
completely disappointing....it was my first order, I do not think I will buy from you again and I think I will spread the necessary feedback to the people around me as much as possible. As a result of my conversation with Ms. Veronica, you do not take back the 120cm sink I just bought because I could not detect the breakage of the 120cm sink within 2 days, which is completely absurd. I will follow this issue as much as I can
18 December 2023
Reply from Sanitino.nl
Dear client,
Thank you for your feedback. We are very sorry about this situation, but we would like to kindly remind you that the package must be checked within 48 hours of receipt, which you were informed of in the dispatch email. Especially in case of damage, we can then quickly resolve the situation with the shipping company. We have to follow this procedure.
However, we understand that the situation is unpleasant. We have contacted the particular department regarding this case. We will contact you in our e-mail communication.
Thank you for your understanding.
Kind regards,
Team SANITINO
I had a Pay 91 Euro for returning a shower of 700 Euro
I bought a Grohe shower (cost around 700 Euro). Came quickly and the shower itself is ok. But it is too long and it did not fit in my bathroom, the ceiling is not high enough. I have 2.5 high ceiling. This bath-shower needs more space. The shower rod/pipe is too high.
I had to return it. They asked me 91 Euro as a return cost! Unbelibale! In the Netherlands, all other webshops selling it and return is free within 15 days.
I will never buy from them again. Very bad experiance.
13 November 2023
Unprompted review
Reply from Sanitino.nl
Dear Customer,
We apologize for your dissatisfaction. We have reviewed our email conversation. We would like to remind you that the return charges of €91 apply to bulky products that require a pallet. Since your product does not require a pallet, you can select your preferred shipping company and handle the return shipment yourself, as we previously advised you. The cost of return shipment may vary, depending on the delivery service you choose.
If you have any further questions or concerns, please do not hesitate to contact us.
Sincerely,
Team SANITINO
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