Sampur Reviews

2,016

•

4.1

Bedding Shop

Write a review Visit website

Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

About Sampur

Written by the company

SAMPUR – L’expert de votre confort depuis plus de 20 ans

Depuis plus de deux décennies, SAMPUR œuvre pour offrir à chacun un sommeil de qualité. Notre aventure commence dans les années 2000, avec une ambition claire : concevoir et fabriquer des matelas alliant innovation, confort et durabilité. Rapidement, notre savoir-faire et notre exigence de qualité nous ont permis de nous imposer comme un acteur incontournable de la literie en France.

Avec l’évolution des habitudes de consommation, SAMPUR a su prendre le virage du digital et devenir un pure player reconnu dans la vente en ligne de literie. Grâce à une logistique maîtrisée et une offre directe du fabricant au consommateur, nous rendons le confort premium accessible à tous, partout en France et en Europe.

Aujourd’hui, notre catalogue s’est enrichi et nous proposons une gamme complète de produits dédiés au bien-être du sommeil :

✅ Matelas en mousse, à mémoire de forme ou hybrides
✅ Surmatelas ergonomiques et thermorégulés
✅ Lits, sommiers fixes ou électriques
✅ Oreillers techniques
✅ Linge de maison de qualité hôtelière

Chaque produit est conçu avec soin pour répondre aux besoins de confort, de soutien et d’hygiène des dormeurs les plus exigeants.

Mais notre plus grande fierté, c’est la confiance que nous accordent nos clients. Grâce à des milliers d’avis positifs, SAMPUR affiche une excellente note sur Trustpilot, gage de la qualité de nos produits et de notre service client. Votre satisfaction est au cœur de nos engagements : écoute, transparence, réactivité et accompagnement sont les piliers de notre relation avec vous.

Rejoignez les milliers de clients qui nous font confiance et redécouvrez le plaisir de bien dormir, avec SAMPUR.

Contact info

Lieu Dit de Louradou, 31180, ROUFFIAC TOLOSAN, France
0582953315
contact@sampur.com
www.sampur.com

4.1

Great

2k reviews

5-star

4-star

3-star

2-star

1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

Litier Français

litierfrancais.com

3.2

(2k)

Tediber

www.tediber.com

4.3

(8k)

Emma® (France)

emma.fr

3.9

(71k)

Vente-unique.com

www.vente-unique.com

4.7

(60k)

Slome

slome.fr

4.5

(18k)

Mello Matelas

mello-matelas.fr

4.5

(5k)

homifab.com

3.3

(693)

Royal Palace Bedding

www.royalpalacebedding.com

4.2

(157)

4.1

All reviews

(2,016)

976 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

6 days ago

We had a few hurdles with our first…

We had a few hurdles with our first delivery to overcome. There were issues with the delivery date and the bed that was received had problems from the manufacturer. THIS COMPANY TOOK CARE OF IT. I sent a picture of the first delivery and THEY took ownership of it immediately and credited my account. I purchased a different mattress, paid the difference and, within a week had a bed that is AMAZING.

Thank you!

31 August 2026

Unprompted review

Reply from Sampur

4 days ago

Hello Heidi,

A huge thank you for this wonderful review! 💙 We’re delighted to hear that, despite the difficulties you encountered with your first delivery and the issue with the product, our team was able to take charge quickly and provide you with a solution.

Your trust and satisfaction are especially important to us. We’re glad we were able to assist you, offer a new solution, and ensure you received a bed that fully meets your expectations in just a few days. 😊✨

We’re so glad to hear that your new mattress is simply AMAZING! We hope you enjoy this new level of comfort to the fullest and have wonderful nights in your cozy haven.

Thank you again for your trust and for this wonderful feedback, which warms the hearts of the entire Sampur team.

The Sampur Team 👑

Jul 27, 2026

Matelas extrêmement confortable

Matelas extrêmement confortable, la qualité est au rendez-vous. After a bit of hesitation, I am really pleased to have purchased this.

27 July 2026

Unprompted review

Reply from Sampur

Jul 28, 2026

Hello Antonin,

A big thank you for your excellent response! 😊 We are delighted to learn that your mattress brings you exceptional comfort and that the quality meets your expectations.

We understand that sometimes a bedding purchase requires thought, and we are all the more happy to know that after your hesitations, you are fully satisfied with your choice.

Thank you for your trust and we wish you very nice, comfortable and relaxing nights.

Best regards,

The Sampur team 👑

Jul 5, 2026

Conseils pertinent, pas de forcing

Ils ne m'ont pas forcé à acheté et m'ont juste aiguillé dnas mon choix.

4 July 2026

Unprompted review

Reply from Sampur

Jul 6, 2026

Bonjour,

Merci beaucoup pour votre retour !

Nous sommes ravis d'avoir pu vous accompagner dans votre choix en vous apportant des conseils adaptés, sans jamais vous pousser à l'achat. Nous accordons une grande importance à proposer un accompagnement personnalisé afin que chacun puisse choisir le produit qui lui convient le mieux.

Merci encore pour votre confiance et au plaisir de vous accompagner à nouveau.

L'équipe Sampur 👑

Jun 7, 2026

Belle surprise

Très bon rapport qualité prix, je recommande sans hésiter

4 June 2026

Unprompted review

Reply from Sampur

Jun 8, 2026

Bonjour Finnegan,

Tout d'abord merci d'avoir pris le temps de nous laisser un avis 🥰

Nous sommes ravis que vous soyez satisfait de nos produits 😍

Merci encore de votre confiance !😊

À très bientôt chez SAMPUR !
L'équipe SAMPUR 👑

Mar 19, 2026

Delivery was quick and when we opened…

Delivery was quick and when we opened the box, the ring looked perfect. Great quality, accurate sizing, and beautiful sparkle. Couldn’t have asked for more.

17 March 2026

Unprompted review

Reply from Sampur

Mar 20, 2026

Hello,

First of all, thank you for taking the time to leave us a review 🥰
We’re thrilled that you’re happy with our products 😍

Thank you again for your trust! 😊

See you soon at SAMPUR!
The SAMPUR Team 👑

Oct 4, 2025

Un excellent matelas

Un excellent matelas. Très confortable et conforme à la description.

26 September 2025

Reply from Sampur

Oct 6, 2025

Bonjour,

Tout d'abord merci d'avoir pris le temps de nous laisser un avis 🥰

Nous sommes ravis que vous soyez satisfaite de votre

Matelas Cesar 😍

Merci encore à vous de votre confiance !😊

À très bientôt chez SAMPUR !
L'équipe SAMPUR 👑

Jul 4, 2025

The topper is lovely and soft .

27 June 2025

Reply from Sampur

Jul 8, 2025

Hello,

First of all, thank you for taking the time to leave us a review 🥰

We are delighted that you are satisfied with your Matelas Feathers 140x190cm😍

Thank you again for your trust!😊

See you very soon at SAMPUR!
The SAMPUR team 👑

Apr 16, 2025

Sommier 200x200 de super qualité facile…

Sommier 200x200 de super qualité facile à monter

9 April 2025

Reply from Sampur

Updated Apr 16, 2025

Bonjour,

Tout d'abord merci d'avoir pris le temps de nous laisser un avis 🥰

Nous sommes ravis que vous soyez satisfait de votre sommier Stylux😍

Merci encore de votre confiance !😊

Nous restons toujours à votre disposition pour des conseils 🙂
Nous vous souhaitons une très belle nuit avec SAMPUR !

L'équipe SAMPUR 👑

Apr 14, 2025

A bit disappointed

Fast delivery. Unfortunately, the feet of the bed have different lengths requiring additional material to equalize.

7 April 2025

Reply from Sampur

Updated Apr 16, 2025

Hello,

We're sorry to hear about this situation with your box spring as it's not normal😢

Can you send us an email at sav@sampur.com with your order number and photos of the defect in your mattress?

We'll be happy to hear from you by email, chat and phone! It's much nicer to chat together than on Trustpilot with a 2-stars review ....😢 😇

See you soon!!!
The SAMPUR team 👑

Nov 13, 2024

Mattress Topper

lovely product, as is described - after sales help with Sophie due to a problem with the courier was very helpful and she resolved the situation - many thanks

13 November 2024

Unprompted review

Reply from Sampur

Nov 14, 2024

Hello,

First of all, thank you for taking the time to leave us a review :)

We are delighted that you are satisfied with our handling of your request.

Thank you for your confidence!

See you soon at SAMPUR !!! :)

Sophie and Laetitia SAV SAMPUR

Updated Jan 30, 2024

never shipped, zero contact

I purchased a Sampur comforter through Groupon Goods seven weeks ago. I have contacted Sampur and Groupon multiple times. There is no evidence my item ever shipped and neither company wants to take responsibility. Meanwhile I now need to contact Mastercard for my money back.

Edit: number provided in reply is not in service in NL, perhaps I need a country code? I emailed the address below before the weekend and no reply yet.

Edit 2: Hello Sophie, no I will not post contact info publicly. I have emailed two of your addresses and had Groupon email you on my behalf. Please sort it out.

5 December 2023

Unprompted review

Reply from Sampur

Updated Jan 30, 2024

Good morning,

Your request has been handled by me.

We are the Sampur seller and Groupon is a reseller.

It is imperative according to the GTC, to get closer to Groupon because you are their customer and not ours.

But given your situation and Groupon’s failure to return, I took charge of your case and I was delighted.

Beautiful day,
Sophie

Feb 17, 2023

Do not touch this company - atrocious...!!!

Atrocious

Long delay for dispatch & then delivery, GEODIS used for delivery and their service matched that of Sampur.

Quality horrendous and the outside bed sides and the internal mechanism to lift the mattress to access the storage did not match / fit the sides.

Poor quality build; materials and the cloth was cheap although I bought a very high priced / quality bed, supposedly.

After sales were inefficient and took too long.

Work involved to return these mismatched objects was too much and complicated.

Trying to get a refund was like tryong to get blood out of a stone.

Try free at home guarantee is worth nothing.

Stay well clear - in reading the reviews, most genuine customers give 1 star. The way the other reviews read look odd to me, I am not certain these are genuine clients....!!!!

17 February 2023

Unprompted review

Reply from Sampur

Feb 21, 2023

Hello,

We are sorry that you are not fully satisfied with your purchase.

We assure you that all reviews are read and that we do our best to report any defects to our quality department.

to report any defects to our quality department.

We guarantee that all customer reviews are genuine.

If you need more information or help with a service request, we will be happy to assist you.

Our customer service is located in Toulouse FRANCE .

We wish you a pleasant day
Sincerely
Laetitia

Oct 27, 2021

produit conforme au descriptif

produit conforme au descriptif. facile à monter ( à condition de bien regarder les illustrations...)

27 October 2021

Reply from Sampur

Oct 28, 2021

Bonjour,

Nous vous remercions chaleureusement pour votre note et d'avoir pris le temps de donner votre avis.

Nous sommes ravis d’avoir su vous satisfaire et nous restons à votre disposition.

Cordialement,

Votre service qualité SAMPUR

Jun 26, 2021

Super service

Super service, great mattress, great price, swift delivery.

26 June 2021

Reply from Sampur

Jun 30, 2021

Show reviews in all languages. (2,016 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look

Suggested companies