The quality is very solid but towards the end it felt like the building instructions were faulty- impossible to put the bed base onto the sides - we were 2 and it felt like the 3rd person was much nee... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The quality is very solid but towards the end it felt like the building instructions were faulty- impossible to put the bed base onto the sides - we were 2 and it felt like the 3rd person was much nee... See more
Company replied
It has been made easy to choose our mattresses with the help of your online tool. The warranty you gave (the ability to return them, even after 100 days of try-out) gave also confidence). We don’t... See more
So far so good, we have had back pain for some time, now we feel much better in the morning. The topper does his job in balancing the hardness of the mattress. We have slept few nights, but overall I... See more
I was sleeping in a convertible sofa bed for 2 years. So I am suffering from back pain for more than a year. It has been a month since I am using hypnia bed and I can already see some difference. (Of... See more
Slome, designed to chill. 💛 Slome est une marque française de mobilier et lifestyle, née de la marque Hypnia. Derrière le ton assumé, un vrai engagement : des produits pensés pour durer, confortables vraiment, accessibles sans compromis sur la qualité. Des meubles pensés pour se détendre pleinement. Sans culpabilité.
Written by the company
Livraison offerte
118, Route d'Espagne, 31100, Toulouse, France

Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The quality is very solid but towards the end it felt like the building instructions were faulty- impossible to put the bed base onto the sides - we were 2 and it felt like the 3rd person was much needed. It’s our 2nd bed built with Hypnia and the first one was also extremely challenging exactly at the same part of the process
Reply from Slome
All good but the indicated delivery date was not met.
So easy to assemble and so so comfortable especially with one of your toppers
So far so good, we have had back pain for some time, now we feel much better in the morning. The topper does his job in balancing the hardness of the mattress. We have slept few nights, but overall I think Bien-etre Supreme a good product.
It started off ok, the mattress was delivered late. After 2 months I noticed that I was getting lower back pain.
I notified hypnia and they said continue using it otherwise I could return it.
After another month I said I would like to return it. It was a long drawn out process. In the end the cover go lost in the post and they blamed it on me.
Then they tried to charge 85 euros to return the mattress and now they refuse to take it back.
Be careful!!!!
Reply from Slome
Je n'ai jamais reçu le matelas commandé, et le service client m'a annoncé abandonner et annuler la commande après deux mois de va et viens incessants, sans me demander mon avis ou tenter de trouver une solution.
Je n'ai jamais été contacté par le livreur employé par Hypnia, et le service client a été totalement incapable de : me donner une raison pour cette absence de contact ; pallier ce problème en servant de lien ; me contacter pour me demander des informations supplémentaires ; faire quoi que ce soit en somme pour régler la situation, et ce malgré mes appels répétés et le partage de mes inquiétudes sur cette commande qui n'arrivait pas.
___
I never received the mattress I ordered, and after two months of constant back-and-forth, customer service told me they were giving up and canceling the order without asking my opinion or trying to find a solution.
I was never contacted by the delivery driver employed by Hypnia, and customer service was completely unable to: give me a reason for this lack of contact; remedy the problem by acting as a liaison; contact me to ask for additional information; or do anything at all to resolve the situation, despite my repeated calls and concerns about the order that never arrived.
Reply from Slome
Très confortable et on s’y sent à l’aise peu importe la position choisie. Je recommande vivement !
Very good experience - a little late on delivery but overall good.
Very good quality easy instructions still need sometime to judge over durabilité
I am very happy with my purchase . I was surprised to see how well they did the packaging . everything came in good condition.i bought a mattress and a bed(Nova) .the bed is of good quality, beautiful.
The person who delivered the entire order was amazing from Geodis. We are currently using the mattress and I have 0 complaints. We ordered a convertible sofa as well which we haven’t used a lot yet but is good. Just one thing is that it creaks a bit. Apart from that it looks good :)
Our order was dispatched quickly, the delivery was simple to arrange, on time and professional and the bed was easy to put together and seems very good quality for the price.
Product might be good if their carrier delivered on time or at all. Even though I had a contract with them they insisted that I deal direct with their carrier for delivery and pickup which never happened. Their carrier is VIRBY who provided limited information to me and rescheduled at the last minute. Connected processes I don’t think so.
Reply from Slome
bed duvet smells bad and looks cheap despite its price
Mattress and bed frame arrived pretty fast.
I was contacted before the delivery so I was able to adjust the delivery timing easily which was nice.
Mattress is comfortable but I have only been using it for 2 weeks now we will see on the long run how it goes.
The only problem is that on one side of the bed frames it was scratched but that is due to the delivery so I can’t really blame them for that as it was well package.
Overall a good package deal in terms of price comfort and aesthetic.
Reply from Slome
I have bought my bed, top mattress, mattress protector, pillows, bed linens. I have never been disappointed.
HYPNIA are definitely my place to shop for the bedroom ⭐️⭐️⭐️⭐️⭐️
Reply from Slome
Bed was delivered in the correct condition and the item was easy to install and is very comfortable. I bought this bed since my husband has had back problems and trouble sleeping, it's helped alot. I would recommend it to others.
Reply from Slome
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.