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Slome Reviews 

17,744
TrustScore 4.5 out of 5

4.5

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Rated 4 out of 5 stars

The quality is very solid but towards the end it felt like the building instructions were faulty- impossible to put the bed base onto the sides - we were 2 and it felt like the 3rd person was much nee... See more

Company replied

Rated 5 out of 5 stars

It has been made easy to choose our mattresses with the help of your online tool. The warranty you gave (the ability to return them, even after 100 days of try-out) gave also confidence). We don’t... See more

Rated 4 out of 5 stars

So far so good, we have had back pain for some time, now we feel much better in the morning. The topper does his job in balancing the hardness of the mattress. We have slept few nights, but overall I... See more

Rated 5 out of 5 stars

I was sleeping in a convertible sofa bed for 2 years. So I am suffering from back pain for more than a year. It has been a month since I am using hypnia bed and I can already see some difference. (Of... See more

Company details

  1. Mattress Shop
  2. Bedding Shop
  3. Home Furniture Shop
  4. Linen Shop
  5. Living room shop
  6. Sofa store

Written by the company

Slome, designed to chill. 💛 Slome est une marque française de mobilier et lifestyle, née de la marque Hypnia. Derrière le ton assumé, un vrai engagement : des produits pensés pour durer, confortables vraiment, accessibles sans compromis sur la qualité. Des meubles pensés pour se détendre pleinement. Sans culpabilité.

Un service client qui ne vous réveille pas.

Written by the company

Elu service client de l'année 2026
Chez Slome, on fait les choses simplement. Pas de jargon, pas de stress, pas de course contre la montre. Une question, un doute, un message ? On est là. Vraiment là. Pour vous répondre, vous accompagner, et faire en sorte que tout se passe bien, sans vous presser. On prend le temps, comme à la maison. Parce qu’un bon service, c’est surtout une relation qui respire.

Beaucoup de garanties, zéro pression.

Livraison offerte

Livraison offerte
Chez Slome, on préfère que vous soyez sûr… tranquillement. 10 ans de garantie, 120 nuits pour tester nos matelas (hors reconditionnés et packs), 30 nuits pour les surmatelas, retours gratuits pendant la période d’essai - sans discussion inutile. La livraison standard est offerte (sauf canapés), rapide partout en France (2 à 5 jours). Et si vous voulez vraiment ne rien faire : on a même une option livraison premium avec installation jusqu'à dans la pièce de votre choix. Derrière tout ça, une équipe basée à Toulouse, élue Service Client de l’Année 3 fois, qui fait simplement en sorte que tout roule. Vous prenez votre temps. Nous, on s’occupe du reste.

Contact info

Promotion box for Slome

L’art du confort

Les nouveautés qui font du bien (sans rien faire).

4.5

Excellent

TrustScore 4.5 out of 5

18k reviews

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4.5

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(17,744)

2,412 reviews in the last 12 months

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Rated 4 out of 5 stars

The quality is very solid but towards…

The quality is very solid but towards the end it felt like the building instructions were faulty- impossible to put the bed base onto the sides - we were 2 and it felt like the 3rd person was much needed. It’s our 2nd bed built with Hypnia and the first one was also extremely challenging exactly at the same part of the process

25 May 2026
Unprompted review
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Reply from Slome

Merci beaucoup pour votre message ! Nous sommes ravis de votre fidélité. Toute l’équipe travaille avec soin pour offrir des produits de qualité et une expérience agréable du début à la fin. Nous poursuivons nos efforts pour faciliter le montage. Toutes les indications sont en ligne sur notre boutique. A très vite, L’équipe SLOME – Designed to Chill

Rated 4 out of 5 stars

So far so good

So far so good, we have had back pain for some time, now we feel much better in the morning. The topper does his job in balancing the hardness of the mattress. We have slept few nights, but overall I think Bien-etre Supreme a good product.

22 February 2026
Unprompted review
Rated 2 out of 5 stars

It started off ok - but turn bad

It started off ok, the mattress was delivered late. After 2 months I noticed that I was getting lower back pain.

I notified hypnia and they said continue using it otherwise I could return it.

After another month I said I would like to return it. It was a long drawn out process. In the end the cover go lost in the post and they blamed it on me.

Then they tried to charge 85 euros to return the mattress and now they refuse to take it back.

Be careful!!!!

11 December 2025
Unprompted review
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Reply from Slome

Bonjour, Nous sommes navrés que le matelas ne fasse pas votre bonheur. Vous disposez d'un délai de 120 nuits d'essai, dans ce délai vous pouvez demander le retour ou l'échange du matelas. Dans le cadre des "120 nuits", le retour d'un matelas (hors "ensembles") est totalement gratuit. Nous vous souhaitons une belle journée. Bien à vous, L'équipe HYPNIA

Rated 1 out of 5 stars

Never delivered - Useless Customer Service

Je n'ai jamais reçu le matelas commandé, et le service client m'a annoncé abandonner et annuler la commande après deux mois de va et viens incessants, sans me demander mon avis ou tenter de trouver une solution.
Je n'ai jamais été contacté par le livreur employé par Hypnia, et le service client a été totalement incapable de : me donner une raison pour cette absence de contact ; pallier ce problème en servant de lien ; me contacter pour me demander des informations supplémentaires ; faire quoi que ce soit en somme pour régler la situation, et ce malgré mes appels répétés et le partage de mes inquiétudes sur cette commande qui n'arrivait pas.
___
I never received the mattress I ordered, and after two months of constant back-and-forth, customer service told me they were giving up and canceling the order without asking my opinion or trying to find a solution.
I was never contacted by the delivery driver employed by Hypnia, and customer service was completely unable to: give me a reason for this lack of contact; remedy the problem by acting as a liaison; contact me to ask for additional information; or do anything at all to resolve the situation, despite my repeated calls and concerns about the order that never arrived.

30 November 2025
Unprompted review
Slome logo

Reply from Slome

Bonjour,
Nous sommes navrés pour la situation rencontrée concernant votre commande. De notre côté, deux tentatives de livraison ont bien été organisées avec le transporteur, mais celles-ci n’ont malheureusement pas pu aboutir. Malgré tous nos efforts pour faire aboutir la livraison, nous ne pouvions pas organiser une troisième expédition, nous avons été contraints d’annuler la commande et de procéder à son remboursement intégral. Nous comprenons votre déception face à cette situation et regrettons les désagréments occasionnés. Nous vous souhaitons une belle journée. Bien à vous,
L’équipe HYPNIA

Rated 5 out of 5 stars

Excellent packaging

I am very happy with my purchase . I was surprised to see how well they did the packaging . everything came in good condition.i bought a mattress and a bed(Nova) .the bed is of good quality, beautiful.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

The person who delivered the entire…

The person who delivered the entire order was amazing from Geodis. We are currently using the mattress and I have 0 complaints. We ordered a convertible sofa as well which we haven’t used a lot yet but is good. Just one thing is that it creaks a bit. Apart from that it looks good :)

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Great quality for the price

Our order was dispatched quickly, the delivery was simple to arrange, on time and professional and the bed was easy to put together and seems very good quality for the price.

10 October 2025
Unprompted review
Rated 1 out of 5 stars

Be aware if you buy online you are responsible for liaising with their carrier

Product might be good if their carrier delivered on time or at all. Even though I had a contract with them they insisted that I deal direct with their carrier for delivery and pickup which never happened. Their carrier is VIRBY who provided limited information to me and rescheduled at the last minute. Connected processes I don’t think so.

16 October 2025
Unprompted review
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Reply from Slome

Hello,
We apologize for the inconvenience. In order for one of our representatives to assist you with your request, please contact us by email at hello@hypnia.fr, indicating your order number. We wish you a pleasant day. Sincerely,
The HYPNIA team

Rated 4 out of 5 stars

A good package deal

Mattress and bed frame arrived pretty fast.
I was contacted before the delivery so I was able to adjust the delivery timing easily which was nice.
Mattress is comfortable but I have only been using it for 2 weeks now we will see on the long run how it goes.
The only problem is that on one side of the bed frames it was scratched but that is due to the delivery so I can’t really blame them for that as it was well package.
Overall a good package deal in terms of price comfort and aesthetic.

11 July 2025
Unprompted review
Slome logo

Reply from Slome

Hello, Thank you very much for your message! We are delighted that you had a positive experience. Customer satisfaction is essential to us, and we do everything we can to offer high-quality products and impeccable service. We hope that you will enjoy your mattress for many years to come. We look forward to hearing from you again soon, and thank you once again for your trust! The HYPNIA team

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

I have bought my bed, top mattress, mattress protector, pillows, bed linens. I have never been disappointed.
HYPNIA are definitely my place to shop for the bedroom ⭐️⭐️⭐️⭐️⭐️

5 June 2025
Unprompted review
Slome logo

Reply from Slome

Hello, Thank you very much for your positive feedback! We're delighted to hear that your experience met your expectations. The quality of our products and the efficiency of our service are our top priorities. We hope you enjoy your HYPNIA product for many years to come. See you soon, and thank you again for your trust. The HYPNIA team

Rated 5 out of 5 stars

Great bed for back problems

Bed was delivered in the correct condition and the item was easy to install and is very comfortable. I bought this bed since my husband has had back problems and trouble sleeping, it's helped alot. I would recommend it to others.

31 March 2025
Unprompted review
Slome logo

Reply from Slome

Hello,
Thank you very much for your positive feedback! We are delighted that your experience has lived up to your expectations. We pride ourselves on offering quality products and efficient service. We hope you enjoy your HYPNIA bed for a long time to come. See you soon, and thank you again for your trust.
The HYPNIA team

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