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Rok Max Reviews 

1,723
•
TrustScore 5 out of 5

4.8

Fishing shop
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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently experience exceptional customer service, noting that staff are extremely helpful, friendly, and knowledgeable about required equipment. Reviewers also emphasize the fast delivery times and how clear communication is maintained from the initial order to final doorstep arrival. Some reviewers were happy with the availability of specialized sea fishing tackle and rare items found nowhere else. People frequently mention that products arrive safely, exactly as described, and offer great overall value for money. Consumers appreciate being kept fully informed throughout the entire purchasing and parcel shipping journey.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, consistently highlighting prompt and fast... See more

Product

Customers consistently note positive experiences with product quality, describing the gear as top quality and... See more

Service

Reviewers express high satisfaction and appreciation regarding the service provided. Consumers frequently... See more

Quality

Reviewers highlight high satisfaction with quality, frequently noting top products and equipment. Consumers... See more

Customer service

Users describe positive interactions with customer service, noting that staff are really helpful and provide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a spool for a Fly Reel rather than an actual reel. A real test of customer service is when things don't go a planned. ROKMAX recovered the situation very quickly the commination was excel... See more

Rated 5 out of 5 stars

I received a fantastic service from Rok Max. I had to exchange an item due to sizing and they were extremely helpful. The whole experience was extremely good and they supply quality gear along with fa... See more

Rated 5 out of 5 stars

Rok Max has been really helpful towards my 3 orders and have helped me resolved issue with the products really well. My last order came with bubble wraps inside the reel which will be a gift. ma... See more

Rated 5 out of 5 stars

What an excellent company to deal with. I had made an error on the online order, which was picked up by the company and I was contacted and refunded immediately. Their communication from the order thr... See more

Company details

  1. #17 of 36 best companies in Fishing shop
  2. #35 of 92 best companies in Outdoor clothing and equipment shop

Written by the company

Fishing is our passion here at Rok Max! Like you, we regard every trip to the water as an adventure. Time spent planning and getting your gear ready is a very important part of that process that is vital to success. We are here to help you plan or advise on the best tackle and tactics. This is the golden age of sea fishing tackle & equipment. Modern tackle is all about technology and advanced manufacturing processes making it possible for you to land the biggest, meanest game fish on the planet. Rok Max back this up with great after sales service – we want you to be happy with every purchase and know that when a problem occurs we will go the extra mile to sort it out.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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4.8

All reviews

(1,723)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Good seller and reliable

Rok Max has been really helpful towards my 3 orders and have helped me resolved issue with the products really well.

My last order came with bubble wraps inside the reel which will be a gift.

many thanks

24 July 2026
Rated 1 out of 5 stars

Haven’t received my delivery

Haven’t received my delivery.
No urgency to sort out the problem.
Nobody came back to me like they said they would, so I had to call again.
It’s been a week and I have zero update on when the issue will be resolved.

28 July 2026
Rated 5 out of 5 stars

All items very good service

All items very good service. Very good brands as well. Postage brilliant. A very good service all round. If a negative about Roc max. Would be a little bit on the pricey said. But all in all great service. Thank you.

22 July 2026

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