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Riviera Insurance Reviews 

1,587
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 929 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the exceptional quality of customer support. Customers frequently praise the staff members for being exceptionally helpful, professional, and friendly, ensuring that every phone call and interaction remains pleasant and productive. People also appreciate the smooth, straightforward process of switching policies and securing great competitive deals on their annual insurance coverage. However, some reviewers were not happy with unexpected price increases and additional extra charges encountered upon policy renewal. A few consumers additionally mentioned communication difficulties, unhelpful staff behavior, or frustrating delays when trying to resolve their service inquiries.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professional and helpful approach.... See more

Service

Consumers find service to be positive, highlighting professional, friendly, and efficient support from staff... See more

Customer service

Clients share positive opinions on customer service, highlighting helpful, professional, and courteous staff... See more

Price

Customers had positive experiences with price, reporting affordable and competitive rates that beat other... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth processes.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gagan was very helpful and professional. He went the extra mile and tried again to get me a better quote, which I really appreciated. Great service and a friendly guy! Just one tip if English isn’t yo... See more

Company replied

Rated 5 out of 5 stars

I recently renewed my insurance with Riviera Insurance Services. Reese was very clear and helpful throughout. He gave me a great deal and I'm now paying more than 13% less a month than I did last year... See more

Company replied

Rated 5 out of 5 stars

Customer service was excellent .Jake explained the whole process.Always professional. Answered any questions I had . And Jake was down to earth and easy to talk too. i would 100percent recommend t... See more

Company replied

Rated 5 out of 5 stars

I recently joined RivieraInsurance, and the whole process of switching over was very easy and straightforward. When I had some issues uploading my documents, Wongi was there to help me every step of... See more

Company replied


Company details

  1. #90 of 176 best companies in Insurance broker
  2. #19 of 38 best companies in Business insurance company
  3. #9 of 19 best companies in Commercial Insurance Company
  4. #68 of 227 best companies in Insurance agency
  5. #2 of 7 best companies in Cab insurance company

Written by the company

An insurance broker with integrity, where customer service is ingrained in our culture. Riviera Insurance Group is a business, taxi and personal insurance specialist serving the whole of the UK. Our excellent rating on both Google and Facebook reflect our great value, customer dedication and streamlined claims handling processes. So, you can be assured that you and your livelihood are in safe hands with Riviera Insurance. Furthermore, as an Insurance broker, we work with some of the UK’s top insurance companies and can offer you exclusive schemes and rates that you cannot find anywhere else. We search the market for you, saving you both time and money.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,587)

894 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The staff at Riviera is very good

The staff at Riviera is very good. I called today and wanted a no claim bonus certificate. Wongi helped me a lot. The first time I got my certificate, my name was wrong. They corrected the names and sent it again. Thanks wongi

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant communication

Brilliant communication, competitive prices,overall very good services, would recommend it to everyone needing taxi insurance

26 August 2026
Riviera Insurance logo

Reply from Riviera Insurance

Thank you so much for taking the time to leave us an excellent review!

Rated 5 out of 5 stars

Customer service has always been great…

Customer service has always been great kb was brilliant on the phone and she helped me resolve my issue with no problem I’m very grateful for her support
Thank you for your service

2 September 2026
Unprompted review
Riviera Insurance logo

Reply from Riviera Insurance

Thank you so much for taking the time to leave us an excellent review!

Rated 5 out of 5 stars

Renewing our Taxi policy.

We've renewed our Taxi policy with Riviera again this year. Amelia dealt with it and she was brilliant, very efficient and professional. We're very happy.

1 September 2026
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Reply from Riviera Insurance

Thank you so much for taking the time to leave us an excellent review!

Rated 5 out of 5 stars

They were the cheapest for all…

They were the cheapest for all inclusive taxi insurance and customer service are very professional and helpfull. I would highly recommend them for anyone looking for a cheap and quality taxi insurance.

1 September 2026
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Reply from Riviera Insurance

Thank you so much for taking the time to leave us an excellent review!

Rated 5 out of 5 stars

Matched the lowest quotation I found…

Matched the lowest quotation I found elsewhere. Staff is very friendly and helpful. I am very happy with the service I received.

25 August 2026
Riviera Insurance logo

Reply from Riviera Insurance

Thank you so much for taking the time to leave us an excellent review!

Rated 5 out of 5 stars

good for everything

good for everything

24 August 2026
Riviera Insurance logo

Reply from Riviera Insurance

Thank you so much for taking the time to leave us an excellent review!

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