Regal Fish Reviews 

A guy knocked on my door. I stupidly agreed to buy a one off purchase of fish. Since then I've been
harassed by this company. I unsubscribed from emails and cancelled any further orders. Since that day I receive at least one call per day from them. I blocked their number, and they still ring and leave voicemails where no-one talks and they just sit on the phone for a while. I assume so they can log that they called a customer on the sales database. Absolutely creepy...

Sales man came down my drive insulted my weight and when I said my kids don't like fish mentioned that in his day kids were given what they were given.

Told him to piss off after being insulted twice and he continued to argue claiming it was banter.

Male
5ft 5
White
Mid 50w
Baseball cap.

Door to door salesman turned up at my house. Gave a great speech on how all the products were fresh daily from Grimsby. Exited by the prospect of some lovely fresh seafood I made an order. However crab claws, mussels, prawns were all delivered frozen. The delivery driver actually said that nothing is fresh. All the items bought after cooking were absolutely disgusting and in my opinion not fit for consumption. Do yourself and your bank balance a huge favour and avoid this company.

I ordered a selection of fishcakes which were tasty. I received a phone call from one of their sales team. She was so aggressive, she wanted to know if I ate meat? What i ate? And why did I not want to order any more fishcakes, I replied because I still had some and that I have the phone number and would ring when I wanted to order more. She was so unpleasant and rude I told her that I wouldn't order from them again and hung up.
After I'd calmed down I rang Regal Fish and spoke to another sales rep I told her I was extremely upset about the way I was spoken to. She said she would listen to the phone conversation and someone would ring me.
Well they haven't which says a lot about the way they treat their customers.
Would not recommend buying from this company

My delivery was due between 8 am and 12noon. It arrived at 1.20pm despite the delivery photo saying 11.50, obviously doctored. At 11.45 he was in Barton-upon-Humber then tracking stopped. No way of contacting anyone so I could do nothing. The package was wet at the bottom as one of the cool bags had burst, must have been thrown about. Delivery driver just left on doorstep and legged it but I managed to shout him back, he said his van had broken down. Very dissatisfied with the whole experience as my day was ruined because of incompetent delivery service. Have yet to try the fish, which was just on the point of defrosting.

I have lost patience.
Great products over 10 years.
But today another ad. I specifically requested no ads and you have acknowledged this on your system. Twice before I complained. Three is too many.
Cancelling future orders and one star on Trustpilot.
What a shame.

First time using Regal Fish. Not something I would usually do - have fish delivered, so I was a little nervous about the whole thing, but delivery was bang on time and fish of good quality and delicious. A small issue was very quickly dealt with by the great customer service team. Will definitely use again.

The product was delicious.
The packaging was amazing using pure wool and 6 frozen packs to keep the product frozen
Very impressed.

I cant comment on the quality of products because the heavy handed sales approach has put me off. Repeated emails and phone calls when I stated I wasnt placing an order,cross examined as to why a d what .y intentions for further orders would be. This has happened 4 times even after contacting the company to remove my details from their system. As I said I cant comment on products because sales approach was off putting

Dreadful company and poor quality fish. Once you're on their list they ring frequently for more orders. If hadn't intervened my 90 Yr old mother would have accepted £55 worth of fish she didn't need and hadn't paid for but of course would have been billed for. I've now closed her account.

Not at all impressed with my order. Scampi was all breadcrumbs. The portion of crab meat was small,very overpriced for the amount. The cod,prawns with caper butter was very poor indeed. A few flakes of cod with five prawns,caper butter and a few tomatoes 😡😡

Have had deliveries regularly from regal for years and never buy my fish any where else.
brilliant customer service and excellant fresh tasty fish
many thanks
Sandra
Stevenage

They clearly cannot read order instructions. This is not the first time they messed up my order.
This is regarding my latest order, which I received today: 3 x 500g salmon fillets and 2 x 500g Atlantic golden redfish fillets, alongside other fish.

I have given specific instructions to descale all fish and have requested that 3 x 500g salmon and 2 x 500g Atlantic golden redfish fillets be packed separately. In the end, they came in one big pack, and they are not descaled. I didn't really go through all the other fish packs, but I would be sure that the instructions will have been ignored.

They simply cannot take any online orders at all; despite having a human behind the desk processing an online order, there are still mistakes committed. Might as well revert to running a brick-and-mortar store and not have an ordering website.

The price of fish is rising, and with such services, the quality of the salmon looks awful. I'm really concerned about wanting to go back and place another order for a long time.

I have been purchasing from Regal for quite a while now. The service and staff are second to none and the quality of the fish/seafood is excellent. Special mention of Smoked Mackerel Fillets and Kipper Fillets. Both are beautifully smoked and very meaty. My husband says they are the best he has ever had.

Do not order fish from this brand, it’s dreadful! We usually go to the farmers market and I wish I hadn’t listened to the salesman. Worse than supermarket salmon!!!

My grandfather has been a loyal customer with Regal for years. And until I moved back to the area he lives I never really understood why. That was until I had the pleasure of helping him with his orders and speaking to them directly myself.

The fish is always fresh, well packaged and it's extremely good value for the quality. The selection is always good and he's always being told of offers he can claim.

Anytime I have to speak to them myself, they are helpful, caring and truly knowledgeable.

From the bottom of my heart, thank you!

Nothing quite sure as I have defrosted 2 frozen cod loins and half the weight seems to be water! Still oozing water after hours being defrosted!

After the initial disappointment of non delivery on the 6th and sat 7th March i must admit that by using DPD couriers who are useless i decided to change my delivery to my girlfriend lo and behold they delivered within the slot time given and I must say the salmon and trout were to die for better than my fishmonger the sea bass my girlfriend will be making fish pie and the haddock and ham shanty cannot wait to taste. I must give a big thank you to the staff for their help I'm looking forward to ordering every 6 to 8 weeks fresh

I looked forward to my delivery on March 6th. But it never arrived. Received phone call from Regal fish apologising and promised delivery on Saturday before midday. This also didn't happen. On phoning this morning I requested a refund. I cannot comment on quality of product as I never received it. Unfortunately while they use dpd as courier's they will be let down

Fisrst time using this company and found the product and service supreme