Seafresh - The Online Fishmonger Reviews 

2,961
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have been ordering from Seafresh for a few years now and have always found their produce to be excellent . Ordering online or by phone is easy and everyone there is helpful and friendly , nothing is... See more

Company replied

Rated 5 out of 5 stars

Fish from Seafresh has a high standard and very tasty! They are very efficient with their deliveries and a pleasure to do business with.

Rated 5 out of 5 stars

The delivery was incredibly quick and the food is still fresh by the time it comes to my door, the food itself is also delicious and i can tell it’s sourced well and is high quality :)

Rated 5 out of 5 stars

I buy regularly from this company and it is a great experience every time. The fish is always of the highest quality, frozen at sea and low histamine so essentially the freshest fish one can get unles... See more

Company replied

Company details

  1. Fishmonger
  2. also in
  3. Butcher
  4. Frozen food store
  5. Meat Products
  6. Online Food Ordering Service
  7. Seafood market

Written by the company

Seafresh - The UK's Best Online Fishmonger delivering high quality, delicious, freshly frozen foods to your home. We responsibly source sustainable Fish & Seafood from around the world. We use British farms for most of our Meat & Poultry and have Aberdeen Angus Beef for our Fillet & Sirloin Steaks. Some of our range is 'Frozen at Sea' fish including Cod, Haddock ,Hake, Tuna and Swordfish which is so fresh it's suitable for people who suffer with Histamine Intolerance. If you suffer with Histamine intolerance check out our Histamine information page for help and guidance or call us for more details. We understand that customer service and communication is key, so we've made it easy for you to contact us by phone or email. (01942) 609647 or admin@seafreshuk.com. If you call after hours just leave your details and we'll return your call as soon as possible. We're extremely proud of our reputation for both quality and service. We are conscious of our responsibilities to protect the planet, we ethically and sustainably source our products and deliver them in the most efficient way possible. For these reasons we continue to look for ways to improve. 100% satisfaction is guaranteed. Please get in touch with any questions at all. You can get our fortnightly newsletter for recipes, exclusive discount codes, sales and some of our super giveaways - www.https://www.seafreshuk.com/newsletter/


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,961)

33 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great fish!

Fish from Seafresh has a high standard and very tasty! They are very efficient with their deliveries and a pleasure to do business with.

3 November 2026
Unprompted review
Rated 5 out of 5 stars

The food is delicious

The food is delicious, we will never buy chicken nuggets from anywhere else ever again! Everything arrives well packed and goes straight into the freezer. Fish pie to die for. 😋

22 October 2026
Unprompted review
Rated 5 out of 5 stars

Prompt delivery as usual

Prompt delivery as usual. Trying some new products this time, look very appetising. Worth paying a little bit more, you get what you pay for. 10/10 👍

21 October 2026
Unprompted review
Seafresh - The Online Fishmonger logo

Reply from Seafresh - The Online Fishmonger

Thank you Martin! Much appreciated, hope you enjoy the new products. We really appreciate your great review and we will pass it to the team to see - they will be very happy & get a huge boost. Any questions Rhoda is always on hand or give us a call. Thanks again

Rated 5 out of 5 stars

I have been ordering from Seafresh for…

I have been ordering from Seafresh for a few years now and have always found their produce to be excellent . Ordering online or by phone is easy and everyone there is helpful and friendly , nothing is too much trouble . I highly recommend this company .

21 October 2026
Unprompted review
Seafresh - The Online Fishmonger logo

Reply from Seafresh - The Online Fishmonger

Thank you so very much Denise, wonderful review. Your last order will last you a while for sure but that is better value for you, order more, less often is the best way. We are always here to help and really appreciate you taking the time to write it. The team will be beaming with all these great reviews, they work so hard. Bye for now

Rated 5 out of 5 stars

I buy regularly from this company and…

I buy regularly from this company and it is a great experience every time. The fish is always of the highest quality, frozen at sea and low histamine so essentially the freshest fish one can get unless one is literally on a boat. Rhoda is super friendly and helpful, and always a pleasure to deal with. This company has every star I can possibly give them.

13 October 2026
Unprompted review
Seafresh - The Online Fishmonger logo

Reply from Seafresh - The Online Fishmonger

Thank you for your wonderful review Alice, very much appreciated. We source the quickest frozen fish we can and yes you are right, so essential for anyone with Histamine Intolerance. We want to give the best service we can, no matter what & companies are nothing without customers ….and so many companies ( not just fish, all sorts of companies) would be wise to keep that in mind :) Service is everything and we are so pleased you are happy. Thanks for posting, it helps new customers.

Rated 5 out of 5 stars

I can safely enjoy fish again!

I've had severe gastrointestinal reactions to fish/shellfish for 8yrs. The last 2yrs have included lip angioedema so I've had to totally exclude it from my diet. Then I discovered I have histamine intolerance/possibly MCAS.

I was really pleased to see someone recommended Seafresh in a mast cells group on FB, as I was so bored of only being able to eat freshly cooked chicken.

When I had a query & phoned Seafresh, the staff were really helpful & in fact knew more about histamine intolerance than my GP!

I placed my 1st order very late on Monday 5th October and it was delivered on Wednesday 7th October. I was kept closely informed about delivery times & the fish had been carefully packaged with wool insulation & dry ice.

I was really looking forward to making dinner that evening (HIT has put me off cooking & made me miserable). The salmon fillet was a good size and didn't shrink when cooked from frozen. It flaked easily & was delicious.

Usually after eating fish I'd wake up with lips like sausages. The following day I was absolutely fine & I hadn't even taken a DAO tablet! No tummy issues either. Really impressive.

I'm planning to make a fish pie next using salmon & cod. It'd be incredible if Seafresh could source some frozen at sea prawns, as I miss those.

I'm looking forward to trying the low histamine tuna when available. Seafresh has changed my life for the better as I never thought I'd be able to tolerate fish again. I'm so glad & happy that I got to know about them.

7 October 2026
Unprompted review
Seafresh - The Online Fishmonger logo

Reply from Seafresh - The Online Fishmonger

Hi Becky, thank you so much for your informative review, it really does help other customers. The salmon is one of the best as it has omega 3 as well and it fills you up. Everyone is different so it’s finding what works for you. Glad you found us and glad you are able to eat fish again!! Any questions please just ask & thanks again.

Rated 5 out of 5 stars

First time using this company

First time using this company Found it to be excellent in every department From service to delivery would highly recommend and have just put my second order in

12 August 2026
Unprompted review
Seafresh - The Online Fishmonger logo

Reply from Seafresh - The Online Fishmonger

Thanks for your lovely review Abi. We really appreciate you taking the time to review us in such a positive way. :-) I'm sure your 2nd order will be just as good as your first

Rated 5 out of 5 stars

Great company to buy from lovely fresh…

Great company to buy from lovely fresh fish great service and delivered on time thanks

16 July 2026
Unprompted review
Seafresh - The Online Fishmonger logo

Reply from Seafresh - The Online Fishmonger

Thank you very much for the review and for taking the time to do it!! Glad you enjoyed your order and hope to see you again soon!

Rated 5 out of 5 stars

Great food and great service!

Great products and exceptional customer service. Impressed by size and quality, as well as the neatness of packaging! I’ll be recommending to friends.

28 July 2026
Unprompted review
Seafresh - The Online Fishmonger logo

Reply from Seafresh - The Online Fishmonger

Thanks for your review and for recommending us to your friends! We do have very good portion sizes yes & we always go for the best quality. If it is out of stock we wait for our trusted suppliers! A huge thank you from all the team for taking the time to review us…..and we will keep up the good work!!

Rated 2 out of 5 stars

Terrible frozen crabs. Avoid at all costs.

Bought their frozen white crabs recently.
Quite awful doesn’t just describe how terrible the product was. The crabs all disintegrated and smelt terrible. Had to throw away for fear of getting sick. Don’t buy frozen crabs.
To confirm. I bought these from a local mini-supermarket and have given feedback to them re: this issue.

To confirm. It wasn’t steak. It was crab sold under your label.

3 July 2026
Unprompted review
Seafresh - The Online Fishmonger logo

Reply from Seafresh - The Online Fishmonger

Hi Roland, You didn’t order Cromer Crabs, you ordered T-Bone steaks? That is the only Roland we have. We sell over 600 Dressed Cromer Crabs a month and they are fabulous. Please can you check your bank receipts to see where you ordered them from and they should refund them for you.

** Please can you remove this review as it is not our company and has a huge effect on Rating with Trustpilot. Thank you

REPLY 02/09/26 - Hi Roland, please can you log in and delete the review as it is still showing on our site - thanks it just needs deleting as it was bought from a supermarket not us :-)

I have just tried to call you, i can't find and order for Cromer crabs in your name so they must have bought elsewhere. I would have no problem replacing them for you or refunding if they were ours but i honestly can't see any order to refund or replace. Please call me on 01942 609647 and we can discuss over the phone. You may be able to provide me with more info that i am missing? We certainly don't want out customers unhappy if it is us. Thanks, Rhoda - i will be in the office until 5pm and then all day tomorrow

Rated 5 out of 5 stars

Excellent company to deal with

I have been purchasing food from this company for a few years now. Friendly staff , easy to order on line , quality produce , long shelf life , some products cook from frozen . Quick delivery . I would definitely recommend this company .

24 June 2026
Unprompted review
Rated 5 out of 5 stars

A Wonderful Experience All Around

The best quality, tastiest salmon I have found. Low histamine, frozen at sea and plenty of choice if I fancy white fish, too. Extra friendly service, beautifully packed, a wonderful experience all around. I eat it every day for breakfast with blueberries and mushrooms and I wouldn't shop anywhere else.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Great food and customer service

Great customer service. Food quality is excellent, delivery as requested, with a birthday wishes card enclosed

1 July 2026
Unprompted review
Seafresh - The Online Fishmonger logo

Reply from Seafresh - The Online Fishmonger

Hi Karen, thank you so much for the lovely review! Thank you for choosing Seafresh, and I am glad you liked the products and birthday wishes!

Rated 5 out of 5 stars

I mistakenly criticised this company…

I mistakenly criticised this company and I wish to apologise, I got the name wrong. I apologise unreservedly to Seafresh for the error.
Ian Jenkins

15 June 2026
Unprompted review
Seafresh - The Online Fishmonger logo

Reply from Seafresh - The Online Fishmonger

Thank you so much for your message. We really appreciate it. We can help with some items like scallops and crab claws just not the set mix. I am so sorry you had a bad experience with another company, they should sort that out for you asap. We would either re-send it or refund you have spent your money and should get what you pay for :) so you must call them and complain.! Thanks again for the message you have put out to us and for doing it so quickly. our rating should return to normal soon. Trustpilot may remove the original one but either way you have down this now.
again i am so sorry you had trouble and if we can help with an order / other products please do get in touch :) Kind regards from all the Team at Seafresh

Rated 5 out of 5 stars

Extremely impressive

I received my first order today and am totally impressed with ,the quality of the food, the delivery, the safety information and the contact with the company throughout. I shall certainly be buying from them again and will recommend them to friends and family. Absolutely fantastic company.

7 July 2026
Unprompted review
Seafresh - The Online Fishmonger logo

Reply from Seafresh - The Online Fishmonger

Hi Glenys, thank you so much for the lovely review! Thanks for choosing us, and for being part of the Seafresh family! We look forward to helping you again!

Rated 5 out of 5 stars

Great company

Great company; quality products, competitive prices, great customer service and I love that they use recyclable packaging too. You can tell that a lot of thought has gone into what they do.

25 April 2026
Unprompted review
Seafresh - The Online Fishmonger logo

Reply from Seafresh - The Online Fishmonger

Thank you very much Nicola for your review and great comments. We will keep up the good work :-) and glad you are happy with your order & products. We will keep recycling, a lot of people are on board with it too which is wonderful. Thanks again from all the Seafresh Team

Rated 5 out of 5 stars

Everything was top notch quality and service

Rhoda was so good from the very begining. We were kept fully informed and one query I had was rapidly answered via a phone call from Rhoda.
Our order arrived without issue (Again thanks Rhoda) and we were so impressed with 1) The amazing packaging. 2)The food was still solidly frozen and looks high quality. We can highly recommend and we shall order again!

20 May 2026
Unprompted review
Seafresh - The Online Fishmonger logo

Reply from Seafresh - The Online Fishmonger

Thank you, what a great review, very much appreciated. Our products will ALWAYS arrive frozen - this makes sure the temperature is controlled. Some companies send food out frozen to arrive defrosted?? No way would we advise that & defrosted fish should never be re-frozen…… We are so glad you found us & trusted our process! Any questions at all please just ask and we look forward to seeing you again. We will make sure Rhoda see’s this review too, many thanks from all the Seafresh Team!!

Rated 5 out of 5 stars

BIG THANK YOU RHODA

Big,big thank you to Rhoda who went above and beyond to sort out a problem with my recent order.
Her Customer Service skills are Excellent, and she he is definitely a credit to your company.

26 March 2026
Unprompted review
Seafresh - The Online Fishmonger logo

Reply from Seafresh - The Online Fishmonger

Sorry for the delayed reply :-) Thank you so much Rosemarie, your review and kind words are much appreciated. Rhoda works hard & she is dedicated to making sure our customers happy. She was very pleased to see your review !! Many thanks

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look