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Peter Tyson Reviews 

13,891
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 3,198 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery, often noting items arrived quickly, well-packaged, and with clear tracking. Many people highlight the excellent product quality and wide selection available at competitive prices. Reviewers frequently commend the exceptional service, with staff being helpful, knowledgeable, and quick to resolve issues, making the purchasing process smooth. However, some customers noted occasional issues with packaging, where items arrived in damaged or opened boxes, even if the product was perfect. A few others experienced slight order problems, such as receiving an incorrect item, though these were typically resolved quickly.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the speed and efficiency... See more

Product

Customers consistently note positive experiences with product, often praising the quality and condition of... See more

Price

Reviewers highlight positive aspects of price, consistently finding competitive and often the lowest prices... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the great, excellent, and... See more

Order

People report positive experiences with their orders, often highlighting the ease of the ordering process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought some nearly new Monitor Audio Bronze 300 7g speakers as I was looking to upgrade my existing set. I spotted these and thought the half price was good even though they were used. Wha... See more

Company replied

Rated 5 out of 5 stars

I’ve ordered a few things from Peter Tyson and the experience has been exceptional every time. Delivery has been quick, well packaged and with a good courier that was tracked and arrived when it said... See more

Company replied

Rated 5 out of 5 stars

Great retailer; Always the best prices, fast delivery, easy no quibble returns and knowledgeable staff. I don't think I'd buy from anyone else now, having bought several pieces of hifi equipment from... See more

Company replied

Rated 5 out of 5 stars

Ordered the Samsung Samsung S700D 3.1 Soundbar and must firstly say prior to order I had a couple of questions which I asked via online chat. The response was fast and helpful leading to my order... See more

Company replied



Company details

  1. #16 of 191 best companies in Electronics store
  2. #9 of 137 best companies in Appliance shop
  3. #8 of 38 best companies in Hi-fi shop
  4. #2 of 9 best companies in Home Theatre Shop
  5. #4 of 32 best companies in Home audio shop
  6. #7 of 49 best companies in TV shop

Written by the company

Peter Tyson is a market leader in audio, visual and consumer electronics, supplying a huge range of products from popular brands, selling online and via our retail stores. We are a family owned independent business. Trading since 1966, we have established a loyal community of customers, backed by a 4.9-star Trustpilot rating; a testament to our dedication to customer satisfaction and high quality service. With technical expertise, passion for our products, trade in and save program, flexible financing and free next day delivery on most products, you're in capable hands when you choose Peter Tyson.

petertyson.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

14k reviews

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4.9

All reviews

(13,891)

3,163 reviews in the last 12 months

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Rated 4 out of 5 stars

Overall a good experience

Overall a good experience, but order tracking could be improved. I placed an order for an aircon unit that was on back order and had to chase over phone / email for updates. That being said, price was fair, delivery was quick with DPD and no issues with the unit itself so would be happy to order from Peter Tyson again.

3 June 2026
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Reply from Peter Tyson

Thank you for your feedback, Andy. We're pleased to hear you had a good overall experience with your aircon unit and found our pricing fair and delivery quick. We apologise for the inconvenience with tracking your back-ordered item and appreciate you bringing this to our attention. We're always looking for ways to improve our service.

Rated 5 out of 5 stars

Once again the team at Peter Tyson have…

Once again the team at Peter Tyson have demonstrated how customer service should be done. From pre sales advice on audio equipment specific to my listening environment and needs, discussions on my options, in store demo, to post sales questions about configuration and ultimately facilitating an exchange of a product to better suit me once tested in my environment.
All of this conducted by email, phone and in person over several weeks and with the support of several members of the team.
All of this in addition to excellent pricing!
Peter Tyson will always be my first and preferred port of call for audio products - they should be yours too.

20 July 2026
Unprompted review
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Reply from Peter Tyson

Thank you for your wonderful feedback, David! We are so pleased to hear that our team provided you with such a positive experience, from initial advice to post-sales support and product exchange. We truly value your loyalty and look forward to assisting you with your audio needs again in the future.

Rated 5 out of 5 stars

5 star service

I placed a back-order for some speakers as they weren't in stock and Ben at Peter Tyson was good enough to reach out with some alternatives at an excellent price. I accepted the deal and I'm so happy I did - they're even better than the speakers I had chosen and were delivered the next day. A real testament to the fantastic technical knowledge and customer service at Peter Tyson. I'll definitely use them again.

15 July 2026
Unprompted review
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Reply from Peter Tyson

We're so pleased to hear about your excellent experience, Dan! It's wonderful that our team could help you find even better alternatives and provide such quick delivery. We truly appreciate your kind words about our technical knowledge and customer service. We look forward to assisting you again.

Rated 5 out of 5 stars

5* Service from Michael

Efficient and speedy delivery. There was a fault with our order and Michael could not have been more supportive in liaising with the supplier for a solution that suited us and minimised inconvenience. We would 100% use this company again and recommend to others.

18 July 2026
Unprompted review
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Reply from Peter Tyson

We are so pleased to hear about your positive experience with our team and that we could resolve the issue with your order efficiently. Thank you for your kind words and recommendation, Lucy!

Rated 5 out of 5 stars

Great price and well packaged product

Great price and well packaged product. Prompt delivery.

29 June 2026
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Reply from Peter Tyson

We're so glad to hear you appreciated the product's packaging, prompt delivery, and pricing. Thank you for your wonderful feedback, Craig!

Rated 3 out of 5 stars

Unexpected service

The product came fine and I expected it to have since I paid £200 for it but it wasn't so happy with the service. It came in a damaged box looking like I bought it second hand and when I reported this I was told it only matters if the product is damaged. I did also explain I like the keep everything including the packaging in prestine condition so I could possibly pass it to someone in the future but yeah not only was nothing sorted I was just not treated like a paying customer. I'd like to make it clear I wasn't treated bad either but not to the standard of a tech company to which I paid and will pay a hefty amount.

3 July 2026
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Reply from Peter Tyson

Hi Laiba,

Sorry to hear about your recent experience with the shipping box sustaining a small amount of damage.

We are currently in the process of introducing our own boxes to add protection to our smaller products so thankyou for the feedback.

Kind Regard
Paul
Customer Service Manager

Rated 5 out of 5 stars

Product arrived swiftly and on time

Product arrived swiftly and on time. Package came in excellent condition. Speakers inside are brand new.

2 July 2026
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Reply from Peter Tyson

We're so pleased to hear your product arrived swiftly and on time, and that the packaging was in excellent condition. We're also delighted that you're happy with your new speakers.

Rated 5 out of 5 stars

Great service as usual from Peter…

Great service as usual from Peter Tyson. Always a good price, well packaged deliveries and the parcel always arrives very quickly. Cannot fault their service at all. Great company.

29 June 2026
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Reply from Peter Tyson

We're so glad to hear you consistently receive great service from us! It's wonderful to know you appreciate our pricing, packaging, and quick deliveries. Thank you for your kind words, Gavin.

Rated 5 out of 5 stars

SAMSUNG TV IS BRILLIANT

Bought a Samsung tv and it's brilliant, it arrived in reasonable time with two good couriers.

3 July 2026
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Reply from Peter Tyson

We're so happy to hear you're enjoying your new Samsung TV and that our couriers provided excellent service!

Rated 5 out of 5 stars

Peter Tyson’s delivery is faultless

Peter Tyson’s delivery is faultless, no waiting days or weeks, almost next day.

Great products, I’ve bought from them over the years.

3 July 2026
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Reply from Peter Tyson

We're so pleased to hear you've had such consistently positive experiences with our delivery service and products over the years. Thank you for your continued loyalty, Max!

Rated 5 out of 5 stars

Great item & brilliant customer…

Great item & brilliant customer service, along with competitive pricing. A special thank you to Alex for all his help with our order.

3 July 2026
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Reply from Peter Tyson

We're so pleased to hear you had such a positive experience with our products, pricing, and customer service. We're especially glad that Alex was able to provide excellent assistance with your order, Michelle.

Rated 5 out of 5 stars

100% perfect purchasing experience again

I've just had my second purchase from Peter Tyson and once again it was a superb experience! I ordered an Audiolab 9000A amplifier described as used but excellent condition and at a really good price. It arrived within 24 hours and it is as good as new. I couldn't have had a better experience and highly recommend them to anyone!

16 July 2026
Unprompted review
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Reply from Peter Tyson

We're so thrilled to hear you had another superb experience with your second purchase, David! It's wonderful that your amplifier arrived so quickly and is in such excellent condition. Thank you for your high recommendation!

Rated 5 out of 5 stars

Pro-Ject record cleaner

I bought a Pro-Ject record clean from Peter Tyson. Their price was the same lowest price. Where They excelled was in communication, speed of dispatch and speed of delivery. I would use them again

3 July 2026
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Reply from Peter Tyson

Thank you for your fantastic review! We're so pleased to hear that our communication, dispatch speed, and delivery impressed you. We truly appreciate your kind words and look forward to serving you again.

Rated 5 out of 5 stars

I have had nothing but quick/great…

I have had nothing but quick/great service product is perfect.

3 July 2026
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Reply from Peter Tyson

We're so pleased to hear you received quick and great service, and that your product is perfect. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Nearly New speakers

I bought some nearly new Monitor Audio Bronze 300 7g speakers as I was looking to upgrade my existing set.

I spotted these and thought the half price was good even though they were used.

What i didn't expect was that these had lethal must had the top of the box opened, everything else was a new, untouched, perfect condition. Part of me thought they had sent new ones by accident. To say I'm pleased is an understatement.

Delivery was super fast.

I cannot fault Peter Tyson at all.

3 July 2026
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Reply from Peter Tyson

We're absolutely thrilled to hear how pleased you are with your Monitor Audio Bronze 300 7g speakers! It sounds like you got an amazing deal, and we're delighted that the condition exceeded your expectations. We're also glad to hear that delivery was super fast. Thank you for your wonderful feedback, Andrew!

Rated 5 out of 5 stars

Excellent service once again.

Excellent service once again. Great communications and straightforward ordering and delivery. Many thanks.

2 July 2026
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Reply from Peter Tyson

We're so pleased to hear you received excellent service once again! We truly appreciate your kind words about our communication and straightforward ordering and delivery process. Thank you for your continued support!

Rated 5 out of 5 stars

Best price I could find on the internet…

Best price I could find on the internet for the kit I wanted and superfast delivery.

3 July 2026
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Reply from Peter Tyson

We're so pleased you found the best price for your kit and that our delivery was superfast. Thank you for your kind words!

Rated 5 out of 5 stars

What makes a great online experience

What makes a great online experience? When a problem happens as they sometimes do and if it was resolved speedily. The problem happened but Joe and Liam W took care of it immediately with exceptional efficiency. Fantastic customer service.

1 July 2026
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Reply from Peter Tyson

We're so pleased to hear that even when a problem arose, our team was able to resolve it quickly and efficiently for you. Providing excellent customer service is always our goal. Thank you for sharing your experience.

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