PayPal Deutschland Reviews 

29,637
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

PayPal has earned my trust and loyalty over the years. They have helped me several times when I faced problems with online purchases, and once again they have proven how important buyer prot... See more

Rated 5 out of 5 stars

Always pay via PayPal. Such a strong protection for customers. 2 instances i couldn't solve a dispute with merchants and i contacted PayPal, it was solved in minutes.

Rated 3 out of 5 stars

I can’t send the transfer to another account. I’ve already tried many times, but I was only able to successfully send $10 once. I’ve made numerous attempts, but the system won’t let me complete the... See more

Rated 5 out of 5 stars

Have been using PayPal forever. I guess more than 20 years. It’s convenient and easy. Yesterday for the first time I needed help regarding a false payment with a fraud company ( Ketoway app never down... See more

Company details

  1. Payment service
  2. also in
  3. Money transfer service
  4. Non-bank financial service

Written by the company

Mit PayPal zahlen und senden Sie Geld einfach, schnell und vor allem sicher. Ihre Bank- oder Kartendaten bleiben geschützt und werden nicht an Dritte weitergegeben. Ob beim Online-Einkauf, beim Bezahlen im Geschäft oder beim Teilen von Ausgaben mit Freunden – PayPal sorgt mit modernen Sicherheitsstandards und Käuferschutz dafür, dass Sie sich auf jede Zahlung verlassen können. So behalten Sie jederzeit die Kontrolle und können sorgenfrei bezahlen.


Contact info

4.2

Great

TrustScore 4 out of 5

30k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(29,637)

17,073 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible when you have a problem

I have been a PayPal customer for more than a decade and used them for most online transactions. I had a problem for the first time (UPS said parcel was left in front of my door (without my authority to leave it there) and it was stolen.) PayPal did not show any support and sent out automated messages, saying tracking shows it was delivered/left at the door, which goes against EU consumer laws. So, as soon as there is a problem this company is trouble. I will now delete my account and take my customs elsewhere. I am also considering going to the ombudsman.

2 November 2026
Unprompted review
Rated 5 out of 5 stars

PayPal has earned my trust and loyalty

PayPal has earned my trust and loyalty over the years. They have helped me several times when I faced problems with online purchases, and once again they have proven how important buyer protection really is.

Most recently, PayPal helped me recover a refund from eDreams after the company refused to refund an unexpected Prime membership charge. PayPal reviewed my case and successfully recovered my money.

What makes me appreciate PayPal even more is that I know many other customers who faced similar situations did not manage to get their money back through other payment methods, including credit cards.

This is exactly why I always feel more confident buying from websites that offer PayPal as a payment option. Knowing that there is a company willing to stand up for customers and protect their interests makes a huge difference.

I am a loyal PayPal customer, and experiences like this are the reason I will continue choosing PayPal whenever possible.

Thank you, PayPal, for consistently standing by your customers!

1 November 2026
Unprompted review
Rated 1 out of 5 stars

I can't use the paypal

I can't use the paypal, because i lost acces to my old number, and they still when i log in to my account, they still want to send an code to old number. im sick of this

26 October 2026
Unprompted review
Rated 5 out of 5 stars

Always pay via PayPal

Always pay via PayPal. Such a strong protection for customers. 2 instances i couldn't solve a dispute with merchants and i contacted PayPal, it was solved in minutes.

22 October 2026
Unprompted review
Rated 1 out of 5 stars

Unpleasant, unhelpful, rude

I had a dispute with a seller. Not only did PayPal buyer protection not help me (they decided it didn't apply, even though it was a service I paid for = bought), there was no appeal option, and the customer service agent kept being patronising to me telling me to contact the seller. Hello, obviously I did and it failed, that's why I started a dispute! I kept explaining how paying for a service of fast delivery is Buying a service but apparently that's not covered by the buyer protection.
So here it is - buyer protection - protecting the sellers from accountability.

2 October 2026
Unprompted review
Rated 1 out of 5 stars

PayPal is no longer unreliable.

Unfortunately, I've had a PayPal account for years, but a fraudulent site called FileWorld used a dark pattern to subscribe me after I made a one-time sixty-cent purchase. As soon as I realized this, I cancelled the subscription and contacted PayPal to open a dispute. Surprisingly, FileWorld claims they're issuing a refund, but PayPal states that FileWorld rejected my claim. It feels like PayPal is siding with them, and my money is being taken from me unfairly.
Their low Trustpilot rating confirms they don't provide the same service anymore, so it's time to switch to companies that actually protect customer rights.

26 September 2026
Unprompted review

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