PADI Reviews 

344
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers had a great experience with this company. Customers frequently mention that the instructors are incredibly patient, professional, and supportive throughout the entire learning process. People also deeply appreciate the clear online materials and exceptionally well-structured courses that make studying both fun and accessible for all beginners. Many students feel safe and confident during practical sessions. However, some people mentioned that the official website can sometimes feel very confusing and rather difficult to navigate when trying to access online materials. Furthermore, some reviewers were not happy with unexpected account updates, poor wording in various questions, and recurring technical issues involving test scores.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and dedication... See more

User experience

Consumers find user experience to be largely positive, highlighting well-structured and comprehensive... See more

Service

Reviewers highlight ambiguous aspects of service, showing a wide range of differing experiences. Many... See more

Website

Users describe ambiguous interactions with website features and layout. Several consumers find the interface... See more

Reviews shaping this summary

Rated 5 out of 5 stars

That was ducking awesome! One of the greatest experiences in my life. Very grateful for Juan his support, time, patience and belief in me. I received a lot of information, he took time to expla... See more

Company replied

Rated 5 out of 5 stars

Mr. Mc Clure has an amazing experience base that he imparts to his students in a very instructive and experience based way. He has grest patience and a compelling instinct to assure learning is achiev... See more

Company replied

Rated 5 out of 5 stars

My group had three instructors, Samuel, George and Rosa (I hope that the spelling is correct :) I speak for all when I say that these three persons were the most wonderful, experienced and caring... See more

Company replied

Rated 5 out of 5 stars

This was an excellent online course. (PADI Open Water Diver) Presented the information in both written and video format, and the pacing was perfect. Completely satisfied.


Company details

  1. Dive shop
  2. Sporting Goods Shop

Written by the company

Become a scuba diver! Visit PADI.com to find a dive shop or dive resort and learn to scuba dive with PADI scuba diving experts who will guide you through scuba lessons anywhere in the world.


Contact info

4.2

Great

TrustScore 4 out of 5

344 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(344)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best learning tool!!!

I really liked using the Padi E-learning for the open water scuba course. I found it easy to navagate. The way it re-visited the most important points throughout ,worked for me. The videos were well done and really brought it home. I had a great experience and can’t wait for my pool & ocean time to finish! Rich,Prescott,AZ. PS - some of the funny wrong answers helped to keep it light.

6 September 2026
Unprompted review
PADI logo

Reply from PADI

Thank you for your positive feedback! We're delighted to hear that you had a great experience with the PADI Course materials. If you have any further comments or suggestions, please don't hesitate to reach out to us at webmaster@padi.com. Thank you for choosing PADI. We look forward to continuing to serve you in the future.

Rated 5 out of 5 stars

Easy to read and understand.

Easy to read and understand.

12 August 2026
Unprompted review
PADI logo

Reply from PADI

Hello Jill,

Thank you for contacting us and providing your feedback.

We are happy to hear you have enjoyed your PADI eLearning Course.

Sincerely,
PADI

Rated 5 out of 5 stars

Dive Master Jack McClure review

Mr. Mc Clure has an amazing experience base that he imparts to his students in a very instructive and experience based way. He has grest patience and a compelling instinct to assure learning is achieved.

11 August 2026
Unprompted review
PADI logo

Reply from PADI

Hello Richard,

Thank you for contacting us and providing your feedback.

We are happy to hear you have enjoyed your PADI Course with your PADI Instructor.

Sincerely,
PADI

Rated 5 out of 5 stars

My group had three instructors

My group had three instructors, Samuel, George and Rosa (I hope that the spelling is correct :)
I speak for all when I say that these three persons were the most wonderful, experienced and caring individuals ever. They took care off as in the most professional way. They were all very funny and was so easy and fun too communicate with. We finished the course open water yesterday and we already miss them.
With great love/ Paul Saliba

7 August 2026
Unprompted review
PADI logo

Reply from PADI

Hello Paul,

Thank you for contacting us and providing your feedback.

We are happy to hear you have enjoyed your PADI Certification Course.

Sincerely,
PADI

Rated 5 out of 5 stars

Good mindset and service mind of…

Good mindset and service mind of instructor. No pressure when we make mistake.
Beautiful location and lovely staff.

28 July 2026
Unprompted review
PADI logo

Reply from PADI

Hello,

Thank you for contacting us and providing us with your feedback.

We are happy to hear you have enjoyed your experience.

Thank you
-PADI-

Rated 5 out of 5 stars

Bully Diving Barricata

I went to Bully Diving Barricata to get my diving certification. What I came home with was so much more.
I will be honest, I was not the easiest student. More than once underwater I found myself right on the edge of panic. But every single time, Michela was right there, steady and unshaken, pulling me back to calm. Beside her was Benedetta, her assistant instructor on every single dive, the kindest, most helpful soul you could hope to meet, while still keeping a sharp eye to make sure everything was done properly.
In their care I never once doubted that I was safe. The mood on the boat and underwater was like being among old friends, warm and welcoming, yet focused and serious the moment the training demanded it. I was watched, corrected, and pushed, in both theory and practice, and as my skills improved, so did the freedom I was given to prove them. What I had expected to be a quirky holiday idea turned out to be a real achievement to complete, both mentally and physically, but with Michi and Benedetta guiding me, I never doubted I was in good hands.
The underwater world offered plenty on its own, curious little sardines gathering by the hundreds, the sarago with their dark tails, and an impressive scorfano patiently waiting to be spotted. Yet none of that compares to the people who took me down there.
You go to learn how to dive. You come home with two new friends. Bully Diving at the Barricata Holiday Village is highly recommended, whether you are a first timer or an experienced diver.

25 July 2026
Unprompted review
PADI logo

Reply from PADI

Hello,

Thank you very much for contacting us and providing your feedback.

We are happy to hear you have enjoyed your PADI Certification with the Dive Center Bully Diving - Barricata. We will pass your feedback to the Dive Center.

Sincerely,
-PADI-

Rated 5 out of 5 stars

Fantastic experience

All very clear and organise

21 July 2026
Unprompted review
PADI logo

Reply from PADI

Hello,

Thank you very much for contacting us and providing your feedback.

We are happy to hear you have enjoyed your experience.

Sincerely,
-PADI-

Rated 5 out of 5 stars

The first underwater breath

It was an amazing experience my dreams coming true when I float and breath underwater is a feeling I never will forget and what I really liked was when we fed the angelfish and I also can’t forget the one who taught me in a educational and fun way
Thank you for this amazing experience

18 July 2026
Unprompted review
PADI logo

Reply from PADI

Hello,

Thank you very much for contacting us and providing your feedback.

We are happy to hear you have enjoyed your first underwater experience and hope it was the first of many.

Sincerely,
-PADI-

Rated 2 out of 5 stars

Godawful platform

The most awful, outdated and useless app/website I’ve encountered. Trying to replace c card. I’d rather spork my left eyeball out than continue to fight a platform that looks like it was built in 2007. Hey PADI, lots of people do stuff like this on their phone these days. Update your systems!

20 July 2026
Unprompted review
PADI logo

Reply from PADI

Dear Anna,

I am very sorry to hear that you are experiencing an issue while trying to replace your PADI Certification Card. We would really like the opportunity to help address your concerns and hopefully provide a resolution. If you are interested, would you mind contacting us directly at customerservices.emea@padi.com and providing your direct contact information so I can reach out to assist?

Thank you so much in advance for the opportunity to assist. Looking forward to working with you.

Sincerely,
PADI

Rated 5 out of 5 stars

Excellent 24hrs support

18 July 2026
Unprompted review
PADI logo

Reply from PADI

Thank you for your positive feedback! We're delighted to hear that you had a great experience with the PADI. If you have any further comments or suggestions, please don't hesitate to reach out to us at webmaster@padi.com. Thank you for choosing PADI. We look forward to continuing to serve you in the future.

Rated 5 out of 5 stars

No pressure at all! 🤗

Hi there! 🤙😊
There is absolutely no pressure at all to learn or to pass the lessons in a special time! I am happy to feel well prepared for my OWD-course in Hurghada. 🤗

Shukran! 😌🙏

11 July 2026
Unprompted review
PADI logo

Reply from PADI

Thank you for your positive feedback! We're delighted to hear that you had a great experience with the PADI Course materials. If you have any further comments or suggestions, please don't hesitate to reach out to us at webmaster@padi.com. Thank you for choosing PADI. We look forward to continuing to serve you in the future.

Rated 1 out of 5 stars

They are SELLING our DATA

They are SELLING our DATA

Using a special email adres for a year that tracks who is selling my information, PADI, and several Diveshows are selling that HARD.. I have never had this amount of SPAM on any email adres.. get rid of this or I wont be back...

1 July 2026
Unprompted review
Rated 5 out of 5 stars

The staff made it easy

The staff made it easy. Everything was better than expected.

3 July 2026
Unprompted review
PADI logo

Reply from PADI

Hello, Thank you very much for your positive review. We would love the opportunity to hear about your experience, provide recognition to your Instructor and support if you need any assistance. Please feel free to contact us at customerservice@padi.com providing your direct contact information. Looking forward to hearing from you. Sincerely, PADI Customer Relations Support Team

Rated 3 out of 5 stars

The app is glitchy on the try to go…

The app is glitchy on the try to go back n forth between different chapters, make it very annoying and frustrating to study. the final exam scores doesn't get updated after completing the test, have to re-do the thing. Luckily instructor is patient n guiding through the process.

3 June 2026
Unprompted review
PADI logo

Reply from PADI

Thank you for your feedback regarding the online course. We sincerely apologize for your frustration you had with the course. We understand your concerns about the course. Your input is valuable to us. Please contact us at webmaster@padi.com with your course details so we can share your specific feedback with our development team for review and improvement. We appreciate your time and look forward to hearing from you.

Rated 5 out of 5 stars

A Strong Foundation for My Diving Journey

Completing the PADI eLearning course has been a great experience. The learning materials are well structured, informative, and easy to understand, providing valuable knowledge about underwater safety, discipline, and diving practices. The course has helped build my confidence and enthusiasm as I begin this new journey in diving. I appreciate how the content makes learning enjoyable and accessible for beginners while creating a strong foundation for future growth and development.

7 June 2026
Unprompted review
PADI logo

Reply from PADI

Dear Abdakatifu, Thank you for your positive feedback! We're delighted to hear that you had a great experience. If you have any further comments or suggestions, please don't hesitate to reach out to us at webmaster@padi.com. Thank you for choosing PADI. We look forward to continuing to serve you in the future.

Rated 5 out of 5 stars

The e-learning was very well explained

The e-learning was very well explained, with clear videos.The quizzes and exam questions are challenging. I am ready to take my training on the water.

7 June 2026
Unprompted review
PADI logo

Reply from PADI

Thank you for your positive feedback! We're delighted to hear that you had a great experience with the PADI Course materials. If you have any further comments or suggestions, please don't hesitate to reach out to us at webmaster@padi.com. Thank you for choosing PADI. We look forward to continuing to serve you in the future.

Rated 2 out of 5 stars

Takes too long, videos look old

Takes too long for the amount of information.
PADI thinks that the longer the make elearning take, the more they can charge for it.
But the amount of knowledge, including repetitions in knowledge reviews, quizzes and exam can be done in 4-5 hours by a competent learner.

2 June 2026
Unprompted review
PADI logo

Reply from PADI

Dear Hannes, Thank you for your feedback regarding the online course. We sincerely apologize for your frustration you had with the course. We understand your concerns about the course. Your input is valuable to us. Please contact us at webmaster@padi.com with your course details so we can share your specific feedback with our development team for review and improvement. We appreciate your time and look forward to hearing from you.
Sincerely,
Rosalinda Higuera
PADI Customer Relations Support Team

Rated 5 out of 5 stars

I always felt safe and in really good…

I always felt safe and in really good hands. The explanations were very clear. My instructor was always very helpful and patient with me. He took away my fears and brought lots of joy for diving to me. I would give him only the best marks.

2 June 2026
Unprompted review
PADI logo

Reply from PADI

Dear Heiner, Thank you for your positive feedback! We're delighted to hear that you had a great experience. If you have any further details you would like to share regarding your experience, additional comments or suggestions, please don't hesitate to reach out to us at webmaster@padi.com. Thank you for choosing PADI. We look forward to continuing to serve you in the future.

Rated 5 out of 5 stars

Excellent diving experience

Very customer friendly. Explain everything very well. Take time to adress all concerns. The dives are well thought and planed. The dive guides and instructors very experienced and concerned about safety. In every dive there is something new to see and experience.

6 May 2026
Unprompted review
PADI logo

Reply from PADI

Dear Andrea, Thank you for your positive feedback! We're delighted to hear that you had a great experience. If you have any further comments or suggestions, please don't hesitate to reach out to us at webmaster@padi.com. Thank you for choosing PADI.
Rosalinda Higuera
PADI Customer Relations Representative

Rated 5 out of 5 stars

That was f awesome!👌🏼👈🏻🤙🏻

That was ducking awesome!

One of the greatest experiences in my life.
Very grateful for Juan his support, time, patience and belief in me. I received a lot of information, he took time to explain me calmly, helped go though panic and calm me down.
I had great pleasure of scuba diving during all course.
Happy to join diving society!
Thanks also to Marco who dived with my husband.thanks for sharing experience and knowledge! Love you guys!

3 May 2026
Unprompted review
PADI logo

Reply from PADI

Hello, Thank you very much for your positive review. We would love the opportunity to hear about your experience, provide recognition to your Instructor and support if you need any assistance. Please feel free to contact us at customerservice@padi.com providing your direct contact information. Looking forward to hearing from you. Sincerely, PADI Customer Relations Support Team

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