Once the plumbing problem was found the workmen came in the same week and have now repaired pipes inside my flat and also replaced new pipe outside the flat which were blocked and this was back lash... See more
Company replied
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Review summary
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Reviews shaping this summary
Since moving back into the property in 2024 February march I reported damp & mould issues that were mentioned to be sorted out in the two years I was moved out for the disrepair team to ca... See more
Company replied
They make appointments but the date of the appointment, it can even a month the issue to be sorted out. The issue bothers me the is mold in the house the toilet in the worst as it covered everywhere.... See more
Company replied
Work was staged so far apart that it affected my work schedule and income. Some days a worker will show for 20mn meaning that I have taken the day off for less. Work in itself was well done althou... See more
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Company details
About L&Q
Written by the company
We are L&Q, one of the UK’s leading housing charities and developers.
Our roots date back nearly 60 years, and we've been shaping some of the most exciting, diverse and dynamic regions in the country ever since.
Our vision is that everyone has a quality home they can afford. We believe that homes matter to everyone – our mission is to combine our social purpose and commercial drive to create homes and neighbourhoods residents can be proud of.
As a regulated charitable housing association, all the money we make is reinvested into new and existing homes, creating successful communities and providing services for our residents. This makes us one of the UK’s most successful independent social businesses.
Everything we do begins with social purpose. Our roots go back to the ‘new wave’ of housing associations created in the 1960s, born out of a growing social consciousness around housing and homelessness.
Get in touch
Our aim is always to give you the best service we can – but we accept that from time to time things can go wrong. As an L&Q resident, if you need to contact us about an issue you are experiencing with your property, please contact us at contact@lqgroup.org.uk
Contact info
, United Kingdom
- 0300 456 9996
- contact@lqgroup.org.uk
- www.lqgroup.org.uk
3.6
Average
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The people was very kind
The people was very kind and explain everything about the building .
22 July 2026
Unprompted review
Repair carried out quickly on the day…
Repair carried out quickly on the day though had to wait five weeks for the electrician
9 July 2026
Unprompted review
Shower pump still not clearing…
I reported the shower pump not clearing water out from the shower area due to it stopping just 4 seconds after the shower turns off, which isn't long enough, especially when it accumulates in puddles due to the unevenly laid floor surface, and the issue still remains and isn't fixed, and water leaks through the badly fitted shower barrier across the floor and over the door threshold and onto the hall floor... The whole bathroom needs refitting by 'competent' professionals, not cowboys...
7 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very poor maintenance of my 29 year old…
Very poor maintenance of my 29 year old house
16 July 2026
Unprompted review
Reply from L&Q
Hi Mark,
Thank you so much for sharing your concerns with us.
We’re sorry to hear about your dissatisfaction with the maintenance of your home, and we completely understand how disappointing this must be for you.
We’re always here to discuss your concerns in more detail, and if there’s anything else we can do to help, please don’t hesitate to let us know. You’re more than welcome to reach out to our team at any time by emailing contact@lqgroup.org.uk. Please use 'Trustpilot' as your email subject so we can assist you more efficiently.
Many thanks,
Customer Service Team
Fixed items
Putting more items on there we don't fix this anymore, half of this review is missing. item curtain rail fixed to wall in the disabled wet room it's their wet room in the property it is a fixed item on the wall
22 July 2026
Unprompted review
Reply from L&Q
Hi Wendy,
Thank you so much for taking the time to leave us a review!
Your feedback means a lot to us, and we truly value your suggestion. We'll make sure to share this with our maintenance team, as it helps us understand where residents would like to see improvements.
Thanks again for sharing your thoughts! 🙂
Customer Service Team
There was no repair ....
There was no repair ..... It was a survey of the drains [ yet again] done by a different company as the previous companies have not done any work either
20 July 2026
Unprompted review
Reply from L&Q
Hi Christine,
Thank you so much for your feedback.
We completely understand your frustration with the ongoing drain issues and the lack of repair work, and we sincerely apologise for the repeated surveys without resolution. We truly understand why this would be disappointing, and we're very sorry for the continued delay.
Please be assured that we're working closely with our contractor to resolve the issue as soon as possible. If you have any further questions or concerns, please feel free to email us at contact@lqgroup.org.uk, and one of our advisors will be happy to help.
Thank you again for your review!
Customer Service Team
It took me a while to be able to speak…
It took me a while to be able to speak to someone about an emergency repair.
1 July 2026
Unprompted review
Reply from L&Q
Hi Angela,
Thank you so much for your review and for sharing your experience with us.
Your feedback is very important to us, and we sincerely apologise for the frustration caused by the delay, especially in an emergency situation.
We truly hope everything has now been resolved for you, but please let us know if you need any further assistance. You’re more than welcome to email our team at contact@lqgroup.org.uk, and if you use 'Trustpilot' as your email subject, it will help us assist you more efficiently.
Many thanks again for your feedback 🙂
Customer Service Team
Better than they use to be but still need improving
I think L&Q are making improvements but there is still a lot to be done and tenants voices need to be taken into consideration a lot more when there is something wrong with the way they are living.
Customer Services are kind and polite and easy to deal with.
Appointments can sometimes be slow but are better than they use to be.
The repairs men are respectful and easy to deal with.
14 July 2026
Unprompted review
Reply from L&Q
Hi Emer,
Thank you so much for taking the time to leave us a 4-star review and for sharing your detailed feedback.
We really appreciate hearing that you’ve noticed improvements in our services, and it’s wonderful to know that our customer services team and repairs colleagues have been helpful and respectful during your interactions. Your recognition of our efforts is very encouraging for our entire team.
We also want you to know that we take your point about the importance of listening more closely to tenant voices very seriously, especially when it comes to concerns about living conditions. We are always looking for ways to better include residents in our decision-making processes and to make sure your experiences and perspectives are at the heart of the improvements we make.
We're committed to continually enhancing our processes, and your feedback helps us understand where we are making progress and where we still need to focus our attention. Your feedbacktruly means a lot to us, and we encourage you to continue sharing your thoughts and experiences as your input is invaluable in helping us provide the best possible service.
Thank you again from all of us!
Customer Service Team
Plumbing work
Was given an appointment quickly.
The person who came out to carry out the work was very polite, professional and the work was done to a very good standard.
8 July 2026
Unprompted review
Reply from L&Q
Hi SeverineReid,
Thank you so much for taking the time to leave us such a wonderful 5-star review!
We're absolutely delighted to hear that you were able to secure an appointment quickly. It's also fantastic to know that our plumber was polite, professional, and completed the work to a very high standard. This truly is the experience we want for you, and it makes us proud to know we've achieved that for you.
Thanks again - your feedback is greatly appreciated! 🙂
Customer Service Team
Your assistant was very helpful and…
Your assistant was very helpful and sent to me plumber very quick!
The man , plumber did good job!
Thank you very much for your help.
Edita
13 July 2026
Unprompted review
Reply from L&Q
Hi Edita,
Thank you for your wonderful review and 5-star rating! 😊
We're so pleased to hear that our customer service advisor was most helpful and that the plumber did a great job. We greatly appreciate your kind words, and your amazing feedback helps us know that we're doing a great job.
Thanks again for sharing this with us!
Customer Service Team
L&Q North West
L&Q North West
These won't to pinch every penny they can from you I moved out of my accommodation before end of tenancy and received a email stating I owe £23.58 in the 11 years I live there I could not get any repairs they never consulted me over the refuge storage bins plonk them beside my home against the wall which then. Caused damp the way they fix it was diabolic so damp is still there they are worse housing association I ever been with but only good thing I had great housing officer who help me
22 July 2026
Unprompted review
Reply from L&Q
Hi Freedom Spirit,
Thank you so much for taking the time to leave us another review.
We truly value your input and we're very sorry to hear about the challenges and frustrations you experienced, especially regarding the amount owed and your overall dissatisfaction with our services. Your concerns are important to us, and we want you to know that your experience doesn't reflect the standards we strive to uphold.
We appreciate you bringing these issues to our attention and giving us the opportunity to learn and improve. We're also committed to thoroughly understanding where we fell short so we can make meaningful changes and prevent similar situations from happening in the future. Your feedback is essential as we continuously work to enhance our services and ensure a better experience and higher satisfaction for all of our residents.
If there's anything further you would like to share or discuss, please let us know so we can address your concerns more directly. You can contact our team at contactnw@lqgroup.org.uk or through any of your preferred channels.
Thank you once again and we wish you all the best!
Customer Service Team
My experience with L&Q was really…good
My experience with L&Q was really good,The Glazier was very polite and a good worker.
17 July 2026
Unprompted review
Reply from L&Q
Hi Margaret,
Thank you so much for your wonderful review! 🙂
We're so pleased to hear that you had a great experience and that our glazier was polite and worked very well. Your feedback is very reassuring for us, and it means a lot that you've taken the time to share your experience.
We're very much looking forward to helping you again!
Many thanks,
Customer Service Team
Horrible HA whose focus lays solely with homebuyers
Everything with L&Q is just a headache. They respond slowly if at all. Trustpilot is the only place where they seem to respond but even then you will be ignored afterwards. They treat social tenants like crap and have no regard for what they put their tenants through. Complaints are a waste of time as they will dance around issues and then make stage 2 about the handling of the complaint rather that the complaint itself.
22 July 2026
Unprompted review
Reply from L&Q
Hi,
Thank you so much for taking the time to share your feedback with us.
We’re very sorry to hear about your dissatisfaction and we sincerely apologise for not meeting your expectations. We completely understand your frustration regarding the difficulties you’ve experienced with our response times and the handling of your concerns, and it would never be our intention for issues to go unaddressed.
If there’s anything more we can do to help or support you, we would love to hear from you. Our team can be reached at contact@lqgroup.org.uk, and we kindly ask that you use ‘Trustpilot’ as your email subject. Pleas know that we’re here to help, and you’re always welcome to contact us at any time.
Thank you once again for your feedback.
Customer Service Team
The roofers were very professional and…
The roofers were very professional and explained everything about the roof repair
7 July 2026
Unprompted review
Reply from L&Q
Hi KeithG,
Thank you so much for your amazing review! 🙂
It brings us joy to know you had a great experience with our roofers, and we love that they were professional and kept you informed about the roof repair. This is truly wonderful to hear, and we’re so glad you took the time to let us know.
Many thanks again!
Customer Service Team
Not really anymore to add but the…
Not really anymore to add but the service was excellent thanks.
4 July 2026
Unprompted review
Reply from L&Q
Hi Elizabeth,
Thank you so much for your 5-star review!
We're thrilled that you rated your experience so highly, and it makes us proud to know you received excellent service from us.
We'll keep working hard to deliver great service and we look forward to helping you again.
Many thanks from all of us! 😊
Customer Service Team
Reply from L&Q
Hi Liyaaseel,
Thank you so much for your feedback.
We’re truly sorry to hear that we didn’t meet your expectations, and we appreciate you letting us know about your feelings.
We’re always here to listen and discuss any concerns you may have in more detail. Please feel free to reach out to our team at contact@lqgroup.org.uk using 'Trustpilot' as your email subject. We’re happy to help in any way we can, and we hope we hear from you soon.
Thank you again for sharing your thoughts.
Customer Service Team
L&Q have treated me appallingly
L&Q have treated me appallingly
I have lots of pictures and e.mails that I am sending to the director.Let her see the appalling work that was carried out and damage to my appliance at my home I am disabled and suffer from a chronic lung disease stage 3 kidney disease .Shame on Sharon Booth the surveyour & Nashtel and L&Q for not dealing with my disrepair case also leaving the 86 yr old neighbour with her broken radiator laying on the bedroom floor for over 2 years disgraceful
22 July 2025
Unprompted review
Reply from L&Q
Hi Ellen,
Thank you so much for taking the time to share your feedback with us.
We're saddened to hear about the difficulties you've experienced, particularly regarding the damaged appliance and the ongoing repair issues. We understand how frustrating and upsetting these situations can be, and we apologise for any inconvenience or distress this has caused you.
Your feedback is incredibly important to us, as it helps us to identify where we need to improve our services and better support our residents. Please be rest assured that we take your comments seriously.
If you have any further questions, concerns, or if there is anything else we can do to assist you, please don't hesitate to reach out. You're always welcome to email our team at contact@lqgroup.org.uk, and we kindly ask that you use 'Trustpilot' as your email subject.
Once again, thank you for bringing this to our attention and giving us the opportunity to improve.
Customer Service Team
L&Q do not listen to tenants
I have been waiting for more than a year for work to be done on my windows. L&Q have the information needed to complete the works but ignore my messages from the company who made the windows.
20 July 2026
Unprompted review
Reply from L&Q
Hi Helen,
Thank you so much for bringing your concerns to our attention.
We’re truly sorry to hear about the significant delay and lack of communication regarding your window repairs. We completely understand how frustrating this must be, and we want to make sure your concerns are addressed as quickly as possible.
If you could please email your details to contact@lqgroup.org.uk with 'Trustpilot' in the subject line, we’ll be happy to look into this further for you.
Thank you again for reaching out, and we hope to hear from you soon 🙂
Customer Service Team
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