London Lash Reviews 

2,148
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 196 reviews, reviewers overwhelmingly had a great experience with this company. Active professionals frequently praise the exceptional product quality, gorgeous results, and reliable delivery service that consistently meets their daily business needs. Consumers also love the friendly staff and efficient customer service team who are always ready to assist with any query or order promptly. However, some reviewers were not happy with delivery problems, noting frustrating issues like couriers delivering parcels to the wrong address or experiencing unexpected transit delays. A small portion of people felt disappointed by occasional product discrepancies, such as items not matching descriptions or unexpected quality concerns upon opening.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and reliability of... See more

Quality

Consumers find quality to be positive, highlighting consistent results and reliable performance across... See more

Customer service

People report positive experiences with customer service, noting that the team is always super helpful and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting that parcels arrive really... See more

Staff

Customers consistently note positive experiences with staff, highlighting that team members are super... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast delivery and amazing products! I’ve been using London lash for over six years now and their quality is like no other. I offer luxury eye & brow treatments, the London lash products compliment my... See more

Company replied

Rated 5 out of 5 stars

I use Soho wax for body treatments, hot zones, and facial waxing, and I’m really impressed with the results. The wax works very cleanly and precisely, leaving the skin smooth with minimal residue.... See more

Company replied

Rated 5 out of 5 stars

Using London lash products for nearly 10 years and I can confidently say they are the best supplier in the UK. Quality is consistent, orders arrive quickly and I’ve never had any problems ordering fro... See more

Company replied

Rated 5 out of 5 stars

London Lash products are always such high quality and I always trust that every single product will allow me to deliver the highest quality result to my clients. The team at London Lash are super frie... See more

Company replied


Company details

  1. #42 of 215 best companies in Beauty product supplier
  2. #6 of 15 best companies in Beauty Salon
  3. #16 of 90 best companies in Beauty supply store
  4. #3 of 10 best companies in Hair Extension Technician
  5. #40 of 255 best companies in Health and beauty shop
  6. #3 of 8 best companies in Nail salon

About London Lash

Written by the company

London Lash is the leading supplier of eyelash extension supplies in the U.K. and EU, providing high-quality professional eyelash extension products to technicians all over the world. With over 10 years of experience, we are the industry leaders, well-known for providing the best quality products and an excellent knowledge base to support lash stylists of all levels. 

Developed by Lash Technicians for Lash Technicians, lashes are always on our minds. We eat, breathe and sleep lashes to ensure our passion is paramount in all we do. Whether you are speaking to our team via email, on the phone or through social media, we pride ourselves on our in-depth knowledge and second-to-none expertise. All of our friendly Customer Service agents are fully trained in Classic & Volume lash extensions, Brow lamination, Brow Henna and Lash Lift. Our team have over 10 years of combined experience in the Lash Industry and beauty sector and we're passionate about providing the best support possible to all London Lash customers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,148)

196 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stunning service as always

Always a 5 star experience, amazing quality products that I can trust every time, when the parcel is delivered it feels like Christmas all over again.

2 April 2026
London Lash logo

Reply from London Lash

Thank you so much for your lovely 5 star review, Amanda! 🤍

We’re so pleased to hear that you can always rely on the quality of our products and that receiving your London Lash parcels feels like Christmas every time! ✨

Thank you for your continued support. It really means a lot to us! 💕

LLP x

Rated 5 out of 5 stars

Best service and products was helped by…

Best service and products was helped by Sonia and many years costumer never disappointed

2 September 2026
Unprompted review
London Lash logo

Reply from London Lash

Thank you so much for your lovely 5-star review! 🤍

It means so much to hear that you’ve been a loyal London Lash customer for many years and continue to be happy with both our products and service. We’re also delighted to hear that Sonia was able to help you! 💕

Thank you again for your continued support – we truly appreciate it! ✨

Rated 5 out of 5 stars

Outstanding Customer Service from Sonia!

I had a problem with my DHL delivery and got in touch with support. Sonia replied within minutes and fixed everything straight away. She was super friendly, clear, and efficient from start to finish. Truly top-tier customer care, she turned what could have been a frustrating situation into a breeze! Thank you, Sonia!❤️

26 August 2026
Unprompted review
London Lash logo

Reply from London Lash

Thank you so much for your wonderful 5 star review, Crina! 🤍

We're so pleased to hear that Sonia was able to resolve the issue with your DHL delivery quickly and make the whole experience as smooth as possible.

Thank you again for your lovely feedback and for choosing London Lash. ❤️

Rated 5 out of 5 stars

Outstanding customer support

Outstanding customer support

17 August 2026
Unprompted review
London Lash logo

Reply from London Lash

Thank you so much for your 5-star review! 🤍

We’re delighted to hear that you had such a positive experience with our Customer Experience Team. Providing helpful and supportive service is incredibly important to us, so we really appreciate you taking the time to share your feedback.

Thank you for choosing London Lash! ✨

Rated 5 out of 5 stars

I purchased the training material after…

I purchased the training material after attending an excellent face to face training with Oh So Lovely Lashes London. The London Lash training book is excellent reference material and would highly recommend its purchase.
It is very well written and presented and would not hesitate in recommending this material to a trainee and professional

28 July 2026
London Lash logo

Reply from London Lash

Hi Melli,

Thank you so much for taking the time to leave us a 5 star review! 🤍

We're so pleased to hear you found the training book helpful and that you'd recommend it to others. Your kind feedback really means a lot to us.

Thank you again for your lovely feedback. We really appreciate you taking the time to share your experience.

Kind regards,
LLP 🤍

Rated 5 out of 5 stars

The best

The people , is not like an usual company , every person in the London Lash stays here because are trusting the products , are using them and LLP encouraged us to test also others and have a fair opionion. I am in the LLP family from the beginning, 12 years and I had the chance to have my own brand , to test so many products , to know others companies and my opinion is based on reality . Hanna from the beginning encouraged me to think , to test and to form my own thoughts about the proces and products.

30 July 2026
Unprompted review
London Lash logo

Reply from London Lash

Hi Simetria,

Thank you so much for your kind words and for being part of the London Lash for the past 12 years. 🤍

It truly means the world to us to receive such thoughtful feedback from someone who has been with us since the very beginning. We're so grateful for your trust and for recognising our commitment to creating products we genuinely believe in and use ourselves.

Thank you for your continued support and loyalty over the years.

LLP 🤍

Rated 5 out of 5 stars

The order was very quick and easy to…

The order was very quick and easy to follow up on! Although I had some mixup with my order from the warehouse, I contacted the customer service and got help straight away!

Sonia at the London Lash team helped me and WOW - she really made my day by being fast with the service and fixing my order - including express delivery so I could receive it faster! So far, the best service I’ve ever experienced and I’m excited to try the products. Just from the service itself and the help of Sonia - I would definitely come back and purchase here again!

29 July 2026
Unprompted review
London Lash logo

Reply from London Lash

Hi Evin,

Wow – thank you so much for taking the time to leave such a wonderful review! 🤍

It truly means so much to hear about your experience. I'm so pleased I was able to help get everything sorted for you quickly and that the express delivery meant you didn't have to wait any longer than necessary.

I really appreciate your patience while we resolved the mix-up, and your kind words have absolutely made my day! Thank you for trusting us, and I'm so happy to hear you'll be shopping with us again.

I hope you love your new products, and if you ever need anything at all, we'll always be here and happy to help.

Have a lovely day! 💕

LLP 🤍

Rated 5 out of 5 stars

Very good product 👌

Very good product 👌

8 July 2026
Unprompted review
London Lash logo

Reply from London Lash

Hi Valentina,

Thank you so much for your lovely 5 star review! 🤍

We're so pleased to hear you're enjoying our products. Your kind feedback means a lot to us, and we truly appreciate you taking the time to share your experience.

We hope you continue to love using London Lash, and if there's ever anything we can help you with, please don't hesitate to let us know.

LLP 🤍

Rated 5 out of 5 stars

A brand you can trust and rely on

I've been using London Lash Pro for years, and they're honestly the only brand I fully trust. I absolutely love and swear by their InLei Lash Filler and Brow Lamination products -they've never let me down and always give beautiful, consistent results. Every experience I've had has been positive, from the quality of the products to the customer service and fast delivery. I genuinely wouldn't shop anywhere else and highly recommend them to anyone in the lash and brow industry!

23 July 2026
Unprompted review
London Lash logo

Reply from London Lash

Hi Hayley,

Thank you so much for your amazing review! 🤍

Reading feedback like this really does make our day. We're so grateful that you've chosen London Lash for so many years, and it means so much to know we're the brand you trust.

We're delighted to hear that you love our InLei Lash Filler and Brow Lamination products and that they've continued to give you beautiful, consistent results. It's also wonderful to know you've had such positive experiences with our customer service and fast delivery too.

Thank you for your continued support and for recommending us to other lash and brow artists. It truly means the world to our whole team, and we can't wait to continue supporting you for many more years to come. 💕

Kind regards,
LLP 🤍

Rated 5 out of 5 stars

Absolute love all of the London lash…

Absolute love all of the London lash products. And loving the new blue adhesive peoples retention have been amazing and it’s great even in the warmer weather.

23 July 2026
Unprompted review
London Lash logo

Reply from London Lash

Thank you so much for your lovely review! 🤍

We're so happy to hear you're loving our products, and it's amazing to know that our new Invisiblue Adhesive is giving you such fantastic retention, even in the warmer weather! ✨

Thank you for taking the time to share your experience; it truly means so much to us.

Rated 5 out of 5 stars

I just love the classic lashes

I just love the classic lashes, havnt found any better. Delivery is quick and reliable 🤍

21 July 2026
Unprompted review
London Lash logo

Reply from London Lash

Hello lovely,

Thank you so much for your lovely review! 🤍

We're so happy to hear you're loving our Classic Lashes and that they continue to be your favourite. It also means so much to know you've had a great experience with our quick and reliable delivery.

Thank you for your continued support, and we can't wait to be part of your lash journey again soon! ✨🤍

LLP x

Rated 5 out of 5 stars

Absolutely love this brand

Absolutely love this brand!
Have used the Inlei Lash filler products for years and swear by them! I also use the inlei tools and the quality of them are second to none! They last FOREVER and I will always always use them.
Service with London lash is always so good, I once did an order and forgot to add next day delivery, contacted the team they replied straight away which was so helpful given the urgency. Parcels are always delivered really promptly and on time.
My go to stockist for my lash lift products.

15 July 2025
Unprompted review
London Lash logo

Reply from London Lash

Hello Rebekah

Thank you so much for your amazing review. 🤍

We're absolutely delighted to hear that you've trusted the InLei Lash Filler range for so many years and that you're loving the quality of the tools too. It's wonderful to know they've become such a reliable part of your treatments.

We're also so pleased our Customer Experience Team could help with your delivery when you needed us, and that your orders continue to arrive promptly.

Thank you for your continued support and for choosing London Lash as your go-to supplier for your lash lift products. It truly means the world to us, and we can't wait to support you again soon! 🤍

LLP x

Rated 5 out of 5 stars

Amazing customer service and high…

Amazing customer service and high quality product!Highly recommend Inlei lash lift products one of my favourite from London Lash

6 June 2026
Unprompted review
London Lash logo

Reply from London Lash

Hello Nikolett,

Thank you so much for your wonderful review! 🤍

We're delighted to hear you're loving the InLei Lash Lift products and that they've become one of your favourites. It means so much to us to know you've had a great experience with both our products and our customer service.

Thank you for your recommendation and for choosing London Lash. We can't wait to support you again soon!

LLP 🤍

Rated 5 out of 5 stars

I love London lash🤍

London Lash products are always such high quality and I always trust that every single product will allow me to deliver the highest quality result to my clients. The team at London Lash are super friendly and responsive and do really care about their customers so much. I will always have London lash in my kit 🤍🤍

14 July 2026
Unprompted review
London Lash logo

Reply from London Lash

Hi Emily,

Thank you so much for your wonderful review! 🤍

It means so much to hear that you trust our products to help you achieve the highest quality results for your clients. Knowing that London Lash has earned a permanent place in your kit is amazing!

We're also so pleased to hear your kind words about our Customer Experience Team. We genuinely care about supporting our customers, so it's wonderful to know that this has come across in your experience with us.

Thank you again for your continued support we truly appreciate it! 🤍

LLP x

Rated 5 out of 5 stars

The best place to get all your lash…

The best place to get all your lash supplies! Always great stock, fast delivery and fab customer service! My favourite products are Inlei for lamination and lash lifts, they never let me down and give my clients the most beautiful, long lasting results! Highly recommend ⭐️⭐️⭐️⭐️⭐️

12 June 2026
Unprompted review
London Lash logo

Reply from London Lash

Hi Carly,

Thank you so much for your lovely review! 🤍

We're so happy to hear that we're your go to for all your lash supplies. It's amazing to know you've had such a great experience with our products, fast delivery, and customer service.

We're so pleased that you're loving our InLei products for lash lifts and laminations. Hearing that they help you achieve such beautiful, long lasting results for your clients means so much to us.

Thank you again for your recommendation and for choosing London Lash. 🤍

LLP x

Rated 5 out of 5 stars

High Quality UK supplier - just the best!!

I've been using London Lash Pro for over 10 years and would highly recommend them to any lash artist. They’re my go-to UK lash supplier, and I use so many of their products in my day-to-day work because the quality is always amazing and consistent.

My absolute favourites have to be the Power Bond adhesive, the Superbonder, and the new Bio Gel Eye Patches. The Power Bond gives me fantastic retention, the Superbonder has made such a difference to my sets, and the Bio Gel Eye Patches are so comfortable for clients and stay perfectly in place.

Their delivery is always incredibly fast, which is a lifesaver when I need to restock, and the customer service has always been excellent. If you're looking for a reliable, high-quality UK lash supplier, I can't recommend London Lash Pro enough!

12 July 2026
Unprompted review
London Lash logo

Reply from London Lash

Hi Natasha,

Thank you so much for your amazing review! 🤍

We're incredibly grateful for your support over the past 10 years. It means so much to know that we're your go to lash supplier and that our products continue to be a trusted part of your day to day work.

We're pleased to hear that you're loving our Power Bond adhesive, Superbonder, and our Bio Gel Eye Patches.

Thank you as well for your kind words about our customer service and fast delivery service. Your continued trust and recommendation mean so much to us, and we truly appreciate your support. 🤍

LLP x

Rated 5 out of 5 stars

Excellent quality

I’ve been using London Lash products for many years, both as a brow and lash artist, and they’ve never let me down. The quality is consistently excellent, deliveries are always quick, and customer service has been fantastic whenever I’ve needed help.

13 July 2026
Unprompted review
London Lash logo

Reply from London Lash

Hi Klaudija,

Thank you so much for your 5 star review! 🤍

We're so grateful for your continued support over the years. It means so much to know that both our lash and brow products have consistently met your expectations. We're also delighted to hear that you've had great experiences with our customer service and speedy deliveries.

Thank you for being a valued part of the London Lash community. We truly appreciate your support! ✨

LLP x

Rated 5 out of 5 stars

Always happy with high quality products…

Always happy with high quality products 🙌🏻🤗

13 July 2026
Unprompted review
London Lash logo

Reply from London Lash

Thank you so much for your lovely review! 🤍

We're so happy to hear you're always pleased with the quality of our products. Your continued support means so much to us, and we can't wait to keep providing you with products you love! 🥰

LLP x

Rated 5 out of 5 stars

The best place to shop

The best place to shop ! Fast delivery, great quality lashes, Innovative and reliable brand, always creates such a beautiful top quality products you want to try and never miss a thing . Absolutely recommended!!!

10 July 2026
Unprompted review
London Lash logo

Reply from London Lash

Hello Brigita,

Thank you so much for taking the time to leave us such an amazing 5 star review!🤍

We're so pleased to hear you're enjoying our products and that you've had such a positive experience with both our quality and delivery service. Your kind words about the care we put into developing our products truly mean a lot.

Thank you for your recommendation and for choosing London Lash. We really appreciate your support! 🤍

LLP 🤍

Rated 5 out of 5 stars

The best lash product on the market by…

The best lash product on the market by far. Ive been using london lash now for over 10 year and I wouldn't use anything else. The flexie glue and Kensington lashes are my favourite products and many many more products too.

14 April 2026
Unprompted review
London Lash logo

Reply from London Lash

Hello Samantha,

Thank you so much for taking the time to leave us such an amazing 5 star review! 🤍

We're incredibly grateful for your loyalty over the past 10 years. It means so much to know that London Lash has been your go to brand for so long. We're so pleased to hear that Flexie adhesive and our Kensington lashes are among your favourite products!

Thank you for your continued support. We can't wait to continue providing you with products you love. 🤍

LLP 🤍

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look