Banner for Kiyo Beauty

Kiyo Beauty Reviews 

4,576
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 521 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the speedy delivery times and the exceptional care put into packaging products securely to prevent any potential damage. Many consumers also appreciate the wide range of available items, reasonable prices, and the overall helpfulness of the customer support team. People regularly highlight the smooth online ordering process and express their eagerness to purchase from the business again. Some reviewers were not happy with missing or incomplete items arriving in their packages without prior notice. A few buyers noted occasional issues regarding product information and communication during fulfillment.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting stellar quality, competitive... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting prompt arrival times and secure... See more

Service

Reviewers mention positive feedback about service, highlighting efficient delivery and professional customer... See more

Order

Users describe satisfaction with the ordering process, highlighting quick delivery, secure packaging, and an... See more

Quality

Customers had positive experiences with quality, highlighting stellar products and excellent manufacturing.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time user of this company. Great experience, easy to use and order product. Very good value for money, plus new user discount as well- even better value! Posting of my order was efficient and I... See more

Rated 5 out of 5 stars

Nice little find coming across your company on line. Good selection of items, Reasonable prices which is nice in these hard times. Very well packaged and decent delivery times will definitely order ag... See more

Rated 5 out of 5 stars

My first time purchasing from Kiyo was better than expected. Very prompt and reliable service. And I must add that the prices are very competitive. Will definitely buy more online bargains from t... See more

Company replied

Rated 5 out of 5 stars

First time order from Kiyo, I made a mistake in ordering and support were really nice and extremely helpful. My items arrived really quickly, and were very reasonably priced and well/ nicely package... See more



Company details

  1. #16 of 107 best companies in Hair product shop
  2. #38 of 215 best companies in Beauty product supplier
  3. #14 of 90 best companies in Beauty supply store

About Kiyo Beauty

Written by the company

Kiyo Beauty Logo

At Kiyo Beauty, we select the finest brands that solve real hair issues using the latest trends and formulations. We make great hair care accessible to everyone, no matter your hair type or budget.

When you shop with us, you’re not just investing in products for your curls—you’re supporting a community of creators and entrepreneurs dedicated to making the beauty world more diverse and representative of all hair types. Our commitment to curl positivity drives everything we do, and we are honoured to be part of the broader movement to uplift under-represented voices in the industry and continue to celebrate textured hair.

Together, we can help build a beauty landscape that values inclusivity, authenticity, and equality for everyone.


Contact info

Free UK Delivery over £40

Tracked delivery within 2-3 days + faster options available

4.8

Excellent

TrustScore 5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,576)

501 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The service was quick

The service was quick. Received delivery in 3 days, in time. I am on a short holiday in UK. A colleague sent a picture to me, asked me to buy it on line. Thank you

25 August 2026
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

Excellent products..with stellar quality and customer service.

Kindness and patience in customer service makes the biggest difference. HUGE. And I I experienced it all with Kiyo Beauty for sure. The team went above and beyond to make sure I had the best shopping experience. Which I did,☺️

Just amazing, and I am super grateful. So pleased with my products also. Thank you so much and every blessing .💫

29 August 2026
Unprompted review
Kiyo Beauty logo

Reply from Kiyo Beauty

Hi Magdalena,
Thank you so much for a beautiful review! Knowing that the care and patience of our team made a real difference to your experience means a great deal to us. We’ll be sure to share your lovely words with everyone here at Kiyo Beauty. Thank you for trusting us with your order, and we’re so happy you’re pleased with your products too. Your kindness is truly appreciated.

Rated 5 out of 5 stars

Pure O braiding gel

The braiding gel didn’t turn my hair white omggggg even when I used it after applying shine and jam gel on my parts

21 August 2026
Kiyo Beauty logo

Reply from Kiyo Beauty

Hi Chidalu,
We love a styling win like this! 🙌🏾 So glad the braiding gel worked beautifully in your routine, especially when layered with your other styling products. Thanks for sharing your experience and hope to see you again soon.

Rated 5 out of 5 stars

Excellent quality and fast

Excellent quality and fast

14 August 2026
Kiyo Beauty logo

Reply from Kiyo Beauty

Hi Gergana,
We’re delighted everything met your expectations. Thanks for choosing Kiyo Beauty and taking the time to leave us a review.

Rated 5 out of 5 stars

Prompt delivery after ordering

Prompt delivery after ordering. Corrected purchased products also sent.

19 August 2026
Kiyo Beauty logo

Reply from Kiyo Beauty

Hi Sekinat,
Thank you for your feedback! We’re pleased everything with your order was handled smoothly and you received exactly what you needed. We really appreciate you shopping with Kiyo Beauty.

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery. Carefully packaged products. I received updates on my delivery too, which is very helpful. I always use adore, as this semi permanent hair dye, is very high in pigment, and lasts a lot longer than others I have previously used. I have had my pink hair for 4 years, and this is the best semi permanent hair dye I have ever come across. I would say I could get away with my hair colour for about 6 weeks, without a top up in between. It also has a lovely fragrance too.

19 August 2026
Kiyo Beauty logo

Reply from Kiyo Beauty

Hi Rachel,
Thank you for the fantastic review! 💗 Four years of pink hair definitely makes you well qualified to have a favourite! We love hearing that Adore has become such a reliable part of your colour routine. Thank you for choosing Kiyo Beauty to keep your signature shade stocked up, and for sharing such useful feedback with other colour lovers.

Rated 4 out of 5 stars

Good products

Good products

13 August 2026
Kiyo Beauty logo

Reply from Kiyo Beauty

Hi Lydie,
We’re so glad our team could make choosing your hair bundles a little easier! Thank you for trusting Kiyo Beauty with your purchase. We’re always happy to help you find the right option.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look