LOOKFANTASTIC Reviews 374,261

TrustScore 4.5 out of 5

4.6

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extensive range of products available at excellent prices, making it their preferred destination for beauty and hair products. Consumers appreciate the fast and often upgraded delivery service, with many reporting next-day arrival, even when standard delivery is selected. The company is also commended for its proactive communication, keeping people informed about their order status. People highlight the exceptional customer service, noting that any issues are resolved quickly and efficiently. The company's helpfulness and enthusiasm in addressing problems, such as missing or damaged items, are particularly appreciated. Furthermore, shoppers love the frequent sales, discount codes, and loyalty programs, which provide great value for their money. The easy-to-navigate website and app, along with various payment options, contribute to a seamless shopping experience.

Based on these reviews

Rated 5 out of 5 stars
Verified

Well-priced, next day delivery: what's not to like? Well, if I were to nit-pick; fewer emails as my consignment completed each stage of delivery would be ideal, particularly one that told me nobody ha... See more

Company replied

Rated 5 out of 5 stars
Verified

This was my first time ordering from look fantastic, I had seen some really good deals shared from a influencer (thanks Ash) so decided to head over to their website and have a look. I placed my or... See more

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Rated 5 out of 5 stars
Verified

Ordered one of my wife's favourite perfumes for Christmas late on Thursday night and only clicked standard delivery and it was delivered the next day! The price of the perfume was fantastic with the b... See more

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Rated 5 out of 5 stars
Verified

Absolutely amazing ! I’ve been using this company for years. Quick deliveries. Great prices. It happened a few times that I had some issues with the item. (For instance a pump wasn’t working properly... See more

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Rated 5 out of 5 stars

Look Fantastic are the best beauty website in my opinion. They have a great rewards scheme that applies credit/vouchers to your account and they always tend to upgrade my delivery when I place an orde... See more

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Rated 5 out of 5 stars
Verified

Every time I order from lookfantastic, I can expect my order on time or next day (even when I’m not expecting it then). Also their communication is excellent; I like to know when it’s dispatched, o... See more

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Rated 4 out of 5 stars
Verified

My overall experience with purchasing, and delivery time was amazing. The only reason I have given a 4 star rating instead of 5 was due to the fact that when my parcel was delivered I was not home, an... See more

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Rated 5 out of 5 stars
Verified

You can always rely on Look Fantastic to have an extensive range of products at brilliant prices. I also am a member of a cashback company so enjoy getting that on my purchases through Look Fantastic... See more

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Rated 5 out of 5 stars

I have been using look fantastic for years. 5 star because always have good sale or discount codes you can apply. Loyalty program And most of all free delivery after a certain amount and the delive... See more

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Rated 5 out of 5 stars
Verified

I was choosing a present for my granddaughter and this product was recommended to me by my hairdresser. Lookfantastic is a company that I have already bought from - and they make it easy to buy witho... See more

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Rated 5 out of 5 stars
Verified

I love the fact that I can find pretty much anything I need and I have also discovered new skincare ranges that work well for me and never knew of. Love love love the offers and discounts. App is e... See more

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Rated 3 out of 5 stars
Verified

You really need to ditch Evri, the absolute worst couriers. They do not even bother to knock or ring your door. I came out my front door to take out rubbish and they literally threw it at the door. I... See more

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Rated 5 out of 5 stars
Verified

Always great communication and quick delivery. I’ve been using Look Fantastic for years and cannot fault them. They often have competitive sales prices which is why I tend to buy most of my beauty pro... See more

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Rated 5 out of 5 stars
Verified

I bought some Moschino I LOVE LOVE edt 100ml far cheaper than any other site i compared too with free shipping. It arrived the next day, . I was super impressed, LOOKFANTASTIC is "fantastic"

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Rated 5 out of 5 stars
Verified

LookFantastic provides an easy route to all my favourite beauty and hair products. Great company for customer service and speedy one-day deliveries also help. This site could be my absolute ruin so m... See more

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Rated 3 out of 5 stars
Verified

The Experience from Lookfantastic was great, and I feel bad downgrading something that they do directly but because they choose to work a 3rd party this is the reason I downgraded the score. Everythin... See more

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Rated 4 out of 5 stars
Verified

Delivered on time and well packaged I did how ever find this perfume a lot cheaper on another website which was a bit upsetting the free mascara is minute . I didnt take any of the other free gift... See more

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Rated 5 out of 5 stars
Verified

Amazing online shopping experience. Love how quick they post your products out. Always ready to help. Always have offers on. You get points for spending which is converted into cash. I love shopping w... See more

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Rated 5 out of 5 stars

I ordered some wow shampoo and conditioner. It arrived the next day but the shampoo had split and was all over the show on opening the parcel. I went on chat and took a couple of pics. No problem they... See more

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Rated 5 out of 5 stars
Verified

This is a brilliant company, I have bought dozens of items from them, the prices are fantastic and they always have offers on. Shipping is excellent and you are kept well informed regarding dispatch... See more

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Rated 5 out of 5 stars
Verified

Fabulous products and discounts as well as speedy delivery. I have a beauty box subscription that I’ve been saving every month to give to my daughter for Christmas and I’ve ordered her favourite perfu... See more

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Rated 5 out of 5 stars
Verified

I was able to order items at a better price (with rewards discount) than at the supplier's item store. The main thing was the delivery option. Got exactly what i wanted and got it the next day. Always... See more

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Rated 5 out of 5 stars
Verified

What can I say I’m so impressed I ordered my products in the night time and received them by 1:30 pm the following day WELL DONE amazing service The products I ordered where a lot cheaper than any o... See more

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Rated 5 out of 5 stars
Verified

Found this company on line never used it before .Usually go to Allbeauty .co.uk but found their prices have escalated. Only took 1 day to arrive after ordering! Will be using again in the future.

Company replied

Rated 5 out of 5 stars
Verified

Absolutely fantastic!! The delivery was upgraded for free to the next day, and it arrived by 8:30pm! I couldn't believe they were still couriering so late. Every order on Look fantastic is so hassle f... See more

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Rated 5 out of 5 stars
Verified

Great price with discount too. Plenty of products on Look Fantastic I have bought Wow Shampoo & volume mousse at a fabulous discounted price. Excellent at keeping you informed of delivery too.

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Rated 5 out of 5 stars
Verified

Look Fantastic always have a great variety of products available at great prices. They are definitely my go-to for all make up needs! Delivery is also always quick which is so useful if you need to re... See more

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Rated 5 out of 5 stars

5-star rating! Some products were missing from my package. This after-sales staff member was very enthusiastic and replied to me promptly. They also actively helped me solve the problem. The service i... See more

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Rated 5 out of 5 stars

I’ve shopped with LF for a few years now. Always fast delivery with updates and any problems it’s always sorted quickly with excellent customer care. And of course amazing products at amazing prices.... See more

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Rated 5 out of 5 stars
Verified

I love Look Fantastic, they always have my fave products from Iconic London, Wow and Living Proof and many more. Plus they give reward points for you to save on your favs. They do some fabulous Beaut... See more

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Rated 5 out of 5 stars
Verified

Regularly buy my shampoo from Look Fantastic. It is always a good price but it was on offer this time so the price was even better. They are also on TopCashback, which is great. Delivery is always sup... See more

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Rated 5 out of 5 stars

Superb value. Wide range of products. Great to get a discount on purchases. Very fast delivery. Overall a great shopping experience. Lots of excellent brands to choose from .

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Rated 5 out of 5 stars
Verified

Very quick delivery and packaged super well. I brought the RedKen shampoo and conditioner and it's left my hair feeling so soft even after having it bleached. Amazed by the product.

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Rated 5 out of 5 stars
Verified

Easy to order. Price of item lower than some other places. Delivery was automatically upgraded to next day free of charge. Much appreciated. Would order from here again.

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Rated 5 out of 5 stars
Verified

First time using this company and was very pleased at the amazing speedy delivery! Received my parcel within 24hrs of ordering! Also the perfume was cheaper than anywhere else!

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Rated 5 out of 5 stars
Verified

My go-to for cosmetic purchases. Items regularly go on sale or are on offer with codes. Delivery has been upgraded a few times and communication via email is very good.

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Rated 5 out of 5 stars
Verified

Having ordered several times I have always been very happy with the ease of using this site. Good customer service. Will continue to order from LF as happy with the variety of available brands 😀

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Rated 5 out of 5 stars

Andile was very helpful provided excellent customer service with my missing items from the order I received with a damaged open box. LookFastastic got back to me straight away sorted the problem st... See more

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Rated 5 out of 5 stars
Verified

Fabulous Look Fantastic 👍it never lets me down I find everything I’m looking for 👏🏻👏🏻👏🏻I get kept fully informed and my orders come on time and sometimes I get an upgrade. Everything is packa... See more

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Rated 5 out of 5 stars
Verified

This was my first order and I was very impressed. The items were received quicker than I expected and were packaged brilliantly. I’ve since placed another order and no doubt will be a regular shopper... See more

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Rated 5 out of 5 stars
Verified

This was my first time ordering from LOOKFANTASTIC, I think, and it definitely won’t be my last. Order was handled perfectly and arrived just a couple of days later. The great value for money is what... See more

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Rated 3 out of 5 stars
Verified

Lovely products as always, but unfortunately the box was all broken and open when arrived. Delivery driver said contact seller.

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Rated 5 out of 5 stars
Verified

Really like buying from LookFantastic. Easy web site to navigate. Great products and value. Items always arrive well packed and promptly.

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Rated 5 out of 5 stars
Verified

This company is very efficient. The products are easy to order and are delivered the following day, and are well packaged. I have used this company on several occasions

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Rated 3 out of 5 stars
Verified

Brought an item as a present for £40, but it turned up with the item box as bashed up and not happy with the condition, no 1 would respond to me about it

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Rated 5 out of 5 stars
Verified

Ordered my creams, perfume etc late at night and were delivered the following day. That’s what I call first class service and kept update on my products.

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Rated 5 out of 5 stars
Verified

I certainly couldn’t fault them, placed order and it was here early next day Well packaged so no damage to my item 10/10 will certainly be using again

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Rated 5 out of 5 stars
Verified

Quick delivery. Absolutely gorgeous product. Smells Devine. Will be buying again for gifts at Christmas.

Company replied

Rated 5 out of 5 stars
Verified

I can't fault this company. They always seem to have what I need and I can always find a discount code to make me feel a little bit better about life.

Company replied

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Company details

  1. #60 of 131 best companies in Cosmetics shop
  2. #122 of 239 best companies in Beauty product supplier
  3. #36 of 77 best companies in Cosmetics and Perfumes Supplier
  4. #47 of 113 best companies in Hair product shop
  5. #39 of 60 best companies in Skin care clinic
  6. #33 of 71 best companies in Wellness centre

About LOOKFANTASTIC

Written by the company

LOOKFANTASTIC

Helpful links



About us

As Europe’s number one online premium beauty retailer, LOOKFANTASTIC® is the ultimate destination for all your beauty needs. Carrying over 22,000 products with complimentary worldwide shipping to over 200 countries, we have become the online partner of choice for many leading brands including MAC, Kérastase and Yves Saint Laurent.

With a portfolio of over 660 premium brands onsite, revenue share grown 40% year on year in the last 4 years, making LOOKFANTASTIC® one of the most successful beauty websites globally. With unrivalled technology and a team of world-class experts, we have created over 30 localised sites in as many languages, and attracted over 10 million visits per month in 2017 alone; 71% of which were international.

As we continue to build our luxury portfolio of partners, we are constantly adapting to and welcoming new trends in the industry. With more clean, vegan and organic beauty brands than ever before across skin, hair and body care, we have everything onsite to suit every individual beauty need and concern.

LOOKFANTASTIC® is part of THG Holdings plc, a globally renowned end-to-end tech platform specialising in taking brands direct to consumers across the globe. Using its proprietary technology and infrastructure, THG Ingenuity, the Group enables brands to grow at scale while driving unrivalled value and continuous performance.

LOOKFANTASTIC® is driven by a desire to create brilliant customer experiences, which are built from the insight and data executed through our integrated technology and expertise. Widening access to premium beauty and empowering men and women all over the world, we are leading the online beauty movement. Dedicated to delivering the very best in beauty, we also have an onsite blog led by our team of experts. Whatever your beauty concern or question, we have a bank of educational content to help you look and feel fantastic.

Keep in Touch

With new products and brands arriving at LOOKFANTASTIC® daily, sign up to our newsletter to receive the latest information and offers.

Partnerships:

If you would like to discuss working in partnership with LOOKFANTASTIC® or supplying your brand to any of it's portfolio of websites please contact us on: partnerships@thehutgroup.com.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

374K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Only used this site for my wife once…

Only used this site for my wife once before, about a year or two ago. So found it simple to buy what she needed. With a two day delivery. Although box was slightly damaged but the items I ordered were still in tact. But nevertheless she’s happy. Many thanks to all!

30 October 2025
Rated 5 out of 5 stars
Verified

Good price

Good price due to the discount, fast delivery and was upgraded as well. Great service.

30 October 2025
Rated 5 out of 5 stars
Verified

fantastic service

fantastic service. I ordered on the Tuesday evening & it was delivered the very next day. The perfume (Pumpkin Creme) is absolutely gorgeous.
Thank you 😁

30 October 2025
Rated 5 out of 5 stars
Verified

Another excellent experience

It’s always a pleasure to shop with where there are great bargains to be had.
From beginning to end it’s so easy to shop using their easily navigated site and their after service is perfect, with regular updates regarding the progress of your purchases.
I’ve shopped with Lookfantastic on many occasions and I’m more than happy to recommend them to all.

30 October 2025
Rated 5 out of 5 stars

Excellent Customer Service

The delivery arrived very quickly but it was damaged. I contacted customer support and spoke with Andile who took my details and despatched a replacement immediately. Excellent customer service.

30 October 2025
Unprompted review
Rated 1 out of 5 stars
Verified

Your customer service is atrocious

Your customer service is atrocious! I messaged to ask about my loyalty points not going on, I got a reply saying "thank you for being a loyal customer "!! That's it...Nothing else! So I am none the wiser! Not very helpful!

30 October 2025

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