Speedy delivery of a Seersucker shirt which was stated to be unavailable until the end of July! Shirt is of excellent quality & fits! Beware Landsend sizing advice. Chose a large. Fitted well a person... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I do amazing reviews every time I purchase. Lands End must know me now..... I do amazing reviews because the quality, the delivery, packaging and customer service is 11/10 every single time, which i... See more
Company replied
I purchased 2 pairs of men's shorts which were vastly too large. On speaking to Customer Services they were sympathetic and very helpful. A new order was arranged quickly and I was given sensible advi... See more
Company replied
Despatch was swift. Sadly the courier mislaid my parcel and so I never received my items. One stress free call to Landsend and a replacement item is on its way along with a refund for the item no lo... See more
Company replied
Company details
- #274 of 600 best companies in Clothing Shop
- #132 of 237 best companies in Men's clothes shop
- #21 of 35 best companies in Outerwear Shop
- #17 of 28 best companies in Plus Size Clothing Shop
- #23 of 37 best companies in Swimwear shop
- #118 of 256 best companies in Ladies' clothes shop
Written by the company
Since 1963, Lands' End have pioneered the creation of beautiful clothes, combining understated elegance and practical features with the ultimate in comfort - in sizes Petite 8 to Plus 30. Shop online now at Lands' End UK, the home of quality clothing for all the family.
Contact info
Lands' End Europe Ltd., LE15 6US, Oakham, United Kingdom
- 0800 376 7974
- customercontact@landsend.co.uk
- www.landsend.co.uk
4.5
Excellent
59k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Items as described and perfect fit
Items as described and perfect fit. Fast delivery. A good sale reduction.
8 July 2026
Reply from Lands' End Europe ltd
We're so pleased to hear that your items were as described, a perfect fit, and that you benefited from a good sale reduction. Thank you for your positive feedback!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Great quality and a fantastic colour
Great quality and a fantastic colour, very pleased with my purchase.
8 July 2026
Reply from Lands' End Europe ltd
We're so pleased you're happy with the great quality and fantastic colour of your purchase! Thank you for your positive feedback; we truly appreciate it.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Fantastic company to deal with
Fantastic company to deal with, excellent staff and real quality clothing if only all traders could be like them.
9 July 2026
Reply from Lands' End Europe ltd
We're so pleased to hear you had such a fantastic experience with our company, our staff, and the quality of our clothing. Thank you for your wonderful feedback!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Always great
Always great, from the ordering to the delivery, not to mention the quality of the clothes. Love Lands End
9 July 2026
Reply from Lands' End Europe ltd
We're so pleased to hear that you consistently have a great experience, from the ease of ordering to the delivery, and especially with the quality of our clothing. Thank you for your wonderful feedback!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Gorgeous wide leg linen trousers
Gorgeous wide leg linen trousers. Perfect fit. Excellent value and quality. Prompt delivery. Would highly recommend Lands End 😍
8 July 2026
Reply from Lands' End Europe ltd
We're absolutely delighted to hear you love your gorgeous wide-leg linen trousers! It's wonderful that you found the fit perfect, and appreciate the excellent value and quality. We're also pleased about the prompt delivery. Thank you for your high recommendation!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Reply from Lands' End Europe ltd
We're so pleased you appreciate our fast dispatch and find the capris comfy, soft, and perfect for pilates. Thank you for your positive feedback!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Impressed by the swift response
Impressed by the swift response, sending another size and the refund fo the incorrect order.
9 July 2026
Reply from Lands' End Europe ltd
We appreciate your positive feedback! We're glad to hear about the swift response you received regarding your order, and that the correct size and refund for the incorrect item were handled efficiently.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
No Disappointed, Great Custimer
The sizing of of Landsend items seems to be haphazard although the quality is excellent. Having purchased a size 12 fleece from Landsend in the past, which is a rather snug fit (I'm normally size 10/12) I ordered 3 medium items and they were all far too large.
My disappointment was exacerbated by the fact that there is no exchange option, only a return/reorder option. I would have kept all items, had they fit me, but tried to reorder only the mango coloured top which was now no longer reduced to £13.60 and fresh p&p charges would have applied. Therefore, I didn't bother reordering the item and will probably avoid using Landsend in the future
8 July 2026
Reply from Lands' End Europe ltd
Thank you for your review. We're sorry to hear that the sizing was inconsistent and that the items you ordered were much larger than expected, although we're pleased you found the quality to be excellent. We understand your frustration regarding the exchange process and missed sale price. Please note that if you wish to place an exchange order, our Customer Services team can often help by price matching the original promotion when you call and pop free postage on for you. A member of the team will be in touch to discuss your experience and see how we can assist further. Thank you for your valuable feedback.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Bought a couple of items in the sale
Bought a couple of items in the sale. Very good price, nice quality products, rapid delivery. Both items I bought were green;l: one was a lovely olive green shirt which I haven't worn yet but looked good; the other was a green and cream striped vest top which is very comfortable and looks great on.
7 July 2026
Reply from Lands' End Europe ltd
We're delighted to hear that you found our sale prices very good and that you're pleased with the quality of your products and the rapid delivery. It's wonderful to know that you're enjoying your olive green shirt and that your green and cream striped vest top is comfortable and looks great!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Lovely fit
Lovely fit. I haven’t worn them yet as I have put them in my suitcase for my holiday.
9 July 2026
Reply from Lands' End Europe ltd
We're so glad to hear you're happy with the fit! We hope they'll be perfect for your holiday. Enjoy your trip!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Reply from Lands' End Europe ltd
We appreciate your positive feedback and 5-star rating! We're so happy to hear that you consistently find our clothing to be first class.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Excellent experience
Excellent experience. Although the item did not suit me, returning was easy and refund received very quickly.
9 July 2026
Reply from Lands' End Europe ltd
We're happy to hear that your return was easy and that you received your refund quickly, even though the item wasn't quite right for you. We appreciate your positive feedback!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Reply from Lands' End Europe ltd
We're so pleased you appreciate our lovely cotton clothes, find them super comfortable, and experienced quick delivery. Thank you for your positive feedback!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Great quality and fit always buy…
Great quality and fit always buy swmware because it takes ages to fade
3 July 2026
Reply from Lands' End Europe ltd
We're so happy to hear you appreciate the quality and fit of our swimwear! We design our products to last.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Reply from Lands' End Europe ltd
We appreciate your positive feedback! We are so glad you were happy with our quick and efficient service. Thank you!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Reply from Lands' End Europe ltd
We appreciate your positive feedback! We're so happy your ordering and payment process was easy, and that you received good, fast delivery. Thank you!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Product as described
Product as described, good quality as always. Fast delivery. No complaints. Thank you
9 July 2026
Reply from Lands' End Europe ltd
We're delighted to hear that you found the product to be as expected and of good quality! We're also pleased that the delivery was fast. Thank you for your positive feedback; we truly appreciate it.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
From ordering to delivery all done…
From ordering to delivery all done quickly and efficiently,thankyou
3 July 2026
Reply from Lands' End Europe ltd
We appreciate your positive feedback! We're so happy your ordering and delivery were quick and efficient. Thank you!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Great service
Spoke with a lovely lady on the phone when I placed my order as I needed fast delivery . It arrived in time . Great quality as expected .
8 July 2026
Reply from Lands' End Europe ltd
We're so happy to hear you had a positive experience with our team and that your order arrived quickly with the great quality you expected. Thank you for your wonderful feedback!
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
Ordered a mini tote bag
Ordered a mini tote bag. Love it; good quality and ideal size for purse, phone and lots more. Speedy delivery and just what I was looking for.
8 July 2026
Reply from Lands' End Europe ltd
We're so pleased to hear you love your mini tote bag! It's wonderful that you find it to be of good quality and the ideal size for your essentials. We're also glad to hear about the speedy delivery.
If we can be of any further assistance, please do call us on 0800 376 7974 between the hours of 8am and 8pm Monday to Saturday and 10-6pm Sunday.
Caroline, Lands' End Europe ltd
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.