LullaBellz Reviews 

Shipping says next working day however it’s still not even been dispatched yet and it’s already been over 24 hours. I’ve been trying to get a colour match for over a week but the live chat doesn’t actually work, it just says they’ll send you an email but they never do. Hopefully my order turns up and has been colour matched but not much hope at the moment. The link to track your order just takes me to a weird website that has nothing to do with lullabellz.

I ordered my new hair extensions and realised I provided an old dress due to auto save. I contacted lullabellz explaining and providing the correct address, and Gina got back to me right away sorting all the address changes, so my delivery was still all sorted for next day delivery. Very prompt service. Thank you.

I have been a lullabellz customer for years due to having short fine hair. Their clip in synthetic ponytails and even human hair ponytail have all been okay, but I recently ordered £200 worth of clip in hair extensions and I’m so disappointed with them. They are thin, ratty and an absolute rip off . Do disappointed with them especially considering the extortionate price tag. I contacted customer service for a refund/ result and was told the manager would be in contact with me, nearly two weeks on and still nothing. Definitely wouldn’t recommend this range.

My first set of hair extensions from Lullabellz was real hair, and they were excellent. I then tried 2 synthetic ponytails, which were both too heavy for my fine hair and dififcult to keep in place. Last week, however, I purchased some clip in synthetic hair, as I needed it for an event ASAP. Luckily, the color was perfect, but the quality of production was very disappointing. I had to use pins to keep the corners flat on my head, and thought the shedding was excessive.

Product seems good enough, but frustratingly not the right shade at all for my hair. I did the ‘colour match’ with a consultant and I would have preferred a ‘none of our products will match your hair colour’ rather than a ‘this is the best match for your hair’ because it looks horrendous on me and really obvious that I’m wearing a pony tail extension.

Buyer be AWARE!!!!!!
This company un like others like (Naturyl Extentions) do not allow you to even try on, I ordered a hair clip pony! Because I saw refunds were available I ordered without realising I wasn’t allowed to try it on. Quality is really poor and colour match doesn’t match up with my colour! customer services waste of time and offered me discount on my next purchase ! Something I am never going to make again which is why they offered it!

I did the shade match through photos and the product I received was very ashy, didn’t open the package just obvious through the window in package. Tried to return it, said it hadn’t been delivered and wouldn’t let me return. I have had a case open for 2 weeks now and no response, tried everything to get through and have heard nothing back.

Thank you Maria for supplying me with a new hair piece just in time for a wedding as I had a problem with a faulty clip .

Hair piece is beautiful

It’s not the best quality of hair extensions.Didn’t like it at all

Excellent customer service, Amor was very helpful and friendly. Thank you so much.

The products are great and I have used them for about 6 years. However, they really over promise on delivery.

Every order promises next day delivery if you order before 9pm. The order NEVER comes the next day. For example, I ordered on Thursday as I needed the package for Sunday - today is Sunday and it’s still not here, and the order is still processing. They are quick to blame Royal Mail, but Royal Mail can only deliver the parcels when they are dispatched 😉

Complained multiple times, I’m actually not sure how they are still getting away with it. Disgraceful - just be honest about delivery times and people can make sure they order on time.

Maria was really helpful and directed me to the correct product and was very quick at replying.

2042875 this my order number.
No money back 8 weeks. Terrible service!

Customer service is awful, I have been trying to contact them for over a week (on email, instagram, WhatsApp, every possible way). I ordered over 10days ago and never received any confirmation or any update on the order being shipped, as you should. Next thing I heard is that my order is somewhere in my country, but none provides me with an address or a delivery company to contact to, nothing. So frustrating to get someone to talk to. I have no idea how the products are, but definitely will not buy again due to the customer service.

⁰ⁿif I could rate this 0 I would. returned hairpeice after requesting a QR code or return form It wouldn't let me do anything. I emailed Lullabellz and after days they replied in the mean time I returned this item tracked £4.95. after another 15 emails and 2 weeks later they replied and said it was sent to wrong address and couldn't find proof of tracking which was not true I believe as I sent numerous copies of the receipts proof of tracked return with the tracking number. they said they are not refunding me. SAVE YOUR MONEY BECAUSE THE CUSTOMER SERVICE AND NO REFUND IS DIABOLICAL.

I ordered the 16” claw clip pony after feeling abit lost with myself being 3 months postpartum, I used the colour match option I was so worried the colour they matched me with was going to be to light, however my order came after 2 days and the match was perfect! Absolutely spot on, Maria responded to my emails quickly and with any help I wanted.
Very happy costumer and exited to go out with my new locks🥰😄x

Really happy with my purchase from LullaBelz, I had people telling me that they couldn't tell I had extensions on! I had initially ordered a colour match hair claw, which unfortunately was the wrong colour. However, Amor was so helpful and more than happy to help me out and issue a refund, as I wasn't happy with my first purchase. I then went on to place another order in a different colour and it turned out to be a perfect match! I would definitely order from Lullabellz again, great product and customer service.

Returned extensions as I ordered wrong colour , was hoping it would be straight forward as I was ordering a different shade , they have received my return, a week later I still have no refund , I don't get why it takes over a week for a refund when they clearly have my return , I won't be ordering as I intended , but still looking for my refund ,

Paid for next day delivery - didn’t turn up for three days. Sent emails querying this and requesting postage refund - all emails ignored. Extensions are in a bag with a small window making it near impossible to check colour match without opening them but of course as soon as you open them, they’re non-returnable. Will never use them again - terrible all round.