I made an order at Saturday, 3 days before Christmas. I received parcel in 2 days in Italian canton. Very fast, I am so grateful! Daughter is happy. Site is fast and comfortable for choosing products.... See more
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I ordered a piece that was on stock (according to the system) but I never received it. I checked the availability for a few days and it was still available. As I didn’t receive the piece I called th... See more
Click and collect impeccable. On n'attend pas. Attention juste à signaler une rupture de papier cadeau 10 jours avant Noël, c'est bien dommage.
good merch, good price, but the box was way to big and there was no filling material to prevent the items from moving violently in the box or to prevent the box from caving in during transport... the... See more
Company details
About King Jouet
Written by the company
King Jouet est une enseigne française spécialiste des jeux et jouets.
Achetez en ligne sur notre site e-commerce ou dans nos magasins de jouets en France ou en Suisse.
Si vous êtes à la recherche d'un cadeau, vous trouverez le jeu ou jouet idéal grâce à nos nombreux produits pour un anniversaire, Noël ou une petite attention. Que ce soit pour un bébé, un enfant ou encore un adulte vous trouverez votre bonheur dans l'une de nos catégories : jouets d'éveil, jeux de société, figurines, loisirs créatifs, peluches, poupées, jeux de construction, jeux électroniques, jeux d'extérieur...
Vous trouverez également nos marques de jouet incontournables comme LEGO, Playmobil, VTech, Fisher Price ou encore Play-Doh.
Et si vous recherchez les héros préférés des petits et des grands, vous aimerez nos univers Pokémon, Star Wars, Disney, Marvel, Harry Potter, Barbie, Pat Patrouille et bien d'autres.
Découvrez l'expertise de nos vendeurs et la qualité de nos services digitaux (Retrait en magasin sous 2H en points relais, à domicile, livraison express...).
Written by the company
Contact info
Rue Louis Neel - ZA des Blanchisseries, 38500, Voiron, France
- 04 56 80 23 00
- service-consommateurs@king-jouet.com
- www.king-jouet.com
3.9
Great
101k reviews
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Action, reaction
26 October 2026
Reduction facilite de passer cde.mais…
Reduction facilite de passer cde.mais effort a fairevpour les delais de livraison
25 October 2026
Order not received
25 October 2026
I received my package quikly and…
I received my package quikly and everything was fine :)
24 October 2026
Good delivery time
25 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I havent recieved my purchase yet
I havent recieved my purchase yet. Nobody is answring me the status of the delivery
10 October 2026
Reply from King Jouet
Bonjour Antonella,
Nous sommes désolés pour le manque de visibilité concernant votre commande. Nous vous confirmons que votre colis est actuellement en cours de livraison. 📦
Nous vous remercions pour votre patience et restons à votre disposition si vous avez besoin de plus d'informations.
Belle journée 😊
L'équipe King Jouet
I didn t get the toy i bought could u…
I didn t get the toy i bought could u please ceck?
11 October 2026
Reply from King Jouet
Bonjour Carla,
Nous sommes désolés pour ce désagrément. Après vérification, nous ne proposons pas de livraison en dehors de la France. Par conséquent, votre commande ne pourra pas être livrée.
Un remboursement intégral va être effectué. 💙
Nous vous présentons nos excuses pour la gêne occasionnée et vous remercions de votre compréhension.
L'équipe King Jouet 🧸
Reply from King Jouet
Bonjour Anna-Marie,
Merci pour votre retour 😊
Nous sommes ravis d'apprendre que votre expérience a été rapide et efficace. Votre satisfaction est notre plus belle récompense !
Merci pour votre confiance et à très bientôt chez King Jouet 🎁
L'équipe King Jouet
Gift wrapping free of charge ,excellent…
Gift wrapping free of charge ,excellent advise
1 October 2026
Reply from King Jouet
Bonjour Cybele,
Merci beaucoup pour votre retour ! 😊
Nous sommes ravis que vous ayez apprécié l’emballage cadeau offert ainsi que les conseils de notre équipe.
Votre satisfaction est notre plus belle récompense et nous ne manquerons pas de transmettre vos compliments à nos collaborateurs.
Au plaisir de vous accueillir à nouveau chez King Jouet !
L'équipe King Jouet
Il est impossible de commander
Il est impossible de commander les items Pokémon 30 ans car il y a des bots qui pirate votre site. On voit partout sur les réseaux des gens qui on scame votre site. C’est pas normal que cela se passe encore comme ça
21 September 2026
per la prima volta che faccio una…
per la prima volta che faccio una comanda sono stato sbalordito da vedere l'errore che avete fatto con la mia comanda. non ho ricevuto la buona comanda e che ne avevo bisogno per un bambino malato.
non so se meritate di vendere su internet questa e una cosa innammissibile.
This is the first time I’ve placed an order, and I was stunned to see the mistake you’d made with my order. I didn’t receive the correct item, and I needed it for a sick child.
I don’t know if you deserve to sell online – this is completely unacceptable.
10 September 2026
Simply awesome !!!
27 July 2026
It is confusing the way of delivery
It is confusing the way of delivery, and it is showing can pickup direction the shop,but when choosing this option, jumping to the next page is only can choose delivery,so confused and not clear to find the reason that why cannot pickup?!
2 August 2026
2 items ordered
2 items ordered. Only 1 delivered! That sadi, delivery was on time. At least something
27 July 2026
I didn‘t got a receive from my order
I didn‘t got a receive from my order, ai even don‘t know if it has worked with ordering toys and if you send them to me
9 July 2026
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