I saw a review on Tiktok, that Joybuy was the alternative to another enormous seller who has taken over the delivery market in recently years with their service conscientiously getting worse as they... See more
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⭐⭐⭐⭐⭐ I’m very satisfied with my experience! The transaction was smooth and easy, and my order arrived much faster than I expected. The products are of great quality, and I definitely don’t regre... See more
Good prices, a lot I don't understand. Got a few favourites. I would like more of a description, Korean sausages have turned out to be a dry mix. I would like more patak Indian sauces. More uk foo... See more
I live in a small village in the countryside of Loire, France. I bought a small household appliance and some Asian food, and they were all delivered the following morning. The packaging and delivery w... See more
Company details
Written by the company
Chez Joybuy, nous proposons une expérience d’achat agréable, axée sur des produits de qualité, une livraison rapide et fiable, des prix attractifs et un service client réactif et à l'écoute. Nous collaborons avec des marques de confiance, expédions les commandes directement depuis nos entrepôts localisés au Royaume-Uni et au sein de l’Union européenne, et utilisons notre savoir-faire technologique en matière d'automatisation pour livrer rapidement nos clients. Joybuy est actuellement disponible en version test au Royaume-Uni, aux Pays-Bas, en Allemagne, en France, en Belgique et au Luxembourg, en préparation de son lancement complet au Royaume-Uni et en Europe. -- Don't just buy, Joybuy.
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4.6
Excellent
14k reviews
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Very quick delivery
Excellent service, quick delivery and website where I find products that are nowhere else to be found in Europe for example HomeRunpet.
22 April 2026
We have always had impeccable service…
We have always had impeccable service and super-fast delivery from JoyBuy France, and their packaging has generally been excellent, so I’ve been very happy with them in the past.
Unfortunately, this experience was very disappointing. I ordered a VacMaster hoover from JoyBuy at a really good price. It arrived a little later than expected, but unfortunately the entire hoover was damaged when it arrived.
It took me forever to actually get through to customer services, only to be told that the item was now out of stock and they could not replace it.
I then had to repackage the damaged hoover and return it, and ultimately had no choice but to order the same VacMaster from Amazon — at the full asking price.
It’s particularly frustrating because I had chosen JoyBuy specifically because of the good price and my previous excellent experiences with them. I hope JoyBuy can improve the process for dealing with damaged goods and, importantly, provide a better solution when an item is no longer in stock after being delivered damaged.
Sadly, on this occasion, what started as a good-value purchase turned into a lot of hassle and considerably more expense.
31 August 2026
Unprompted review
May use AI-assist with repliesRead more
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Bad product quality
Bad product quality, you have to think about improving « les croquet ».
1 September 2026
Reply from Joybuy
Hi there,
Thank you for sharing your feedback with us. We understand your disappointment with the quality of the product.
We can confirm that your item has been processed refund. The refund has been initiated, and you can expect the amount to appear in your account within 3–5 business days.
We have also passed your concerns directly to our quality and product teams for review, as we continuously strive to improve our products and overall service. Your feedback is valuable to us.
We truly appreciate your patience as we complete this process. If you have any questions or need further assistance, please feel free to contact us at support@joybuy.com.
Thank you for giving us the opportunity to make this right.
Warm regards,
Claire
Joybuy Support Team 🌟
good quality and very fast delivery
31 August 2026
Do not recommend
Do not recommend, got sent the wrong item and keep going round in circles trying to sort it, getting absolutely nowhere, if I got sent the right item then would of been 5 stars app was easy to use, delivery was fast but if you get sent wrong item they won’t send you what your owed, absolute nightmare customer service are, for someone who suffers with mental health it’s easier to shop online but this place had stressed me out
27 August 2026
Unprompted review
Reply from Joybuy
Bonjour,
Merci de nous avoir contactés. Nous comprenons à quel point il peut être frustrant qu’une commande ne se déroule pas comme prévu, et nous regrettons sincèrement le désagrément que cela vous a causé.
Nous souhaitons vous aider. Malheureusement, nous ne parvenons pas à retrouver votre commande ni votre compte Joybuy avec les informations dont nous disposons. Pour que nous puissions résoudre le problème rapidement, veuillez nous transmettre les détails de votre commande par e‑mail à support@joybuy.com.
Si vous nous avez déjà écrit, pensez à vérifier votre dossier de courriers indésirables : notre réponse s’y trouve peut‑être. Dès réception de vos informations, nous mènerons une enquête et travaillerons avec vous pour trouver une solution adaptée.
Merci pour votre patience. Nous restons à votre disposition.
Cordialement,
Claire
L’équipe support Joybuy 🌟
Always delivers on time and excellent…
Always delivers on time and excellent quality products and cheap prices Thanks joybuy
28 August 2026
Quick delivery .reasonable price
Quick delivery .reasonable price. Found the stuffs I love.
28 August 2026
Very efficient
24 August 2026
If you see “Sold and fulfilled by…
If you see “Sold and fulfilled by Joybuy” I guarantee you it’s a high quality and original. I have the experience of using JD.COM in China and they sell shit over there.
23 August 2026
quick and great service especially the…
quick and great service especially the delivery
22 August 2026
Fantastic service and super fast…
Fantastic service and super fast delivery, I love to buy everything from Joybuy
22 August 2026
I’m new here and I like Joybuy allot
22 August 2026
Fast delivery and some items are…
Fast delivery, great prices, and some items are cheaper than anywhere else! I’ve had a good experience shopping with Joybuy and would definitely shop here again. 👍🏽
19 August 2026
Excellent shopping experience
I live in a small village in the countryside of Loire, France. I bought a small household appliance and some Asian food, and they were all delivered the following morning. The packaging and delivery were both excellent!
20 August 2026
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