K-Rauta Sverige Reviews 

A disaster of a store. Stay away!

I placed an order at 1A (also known as K-RAUTA) for a Logitech G Pro X Superlight 2 mouse — and I regretted it at every single step.

First, the delivery took almost three weeks, while other stores deliver the same item much faster. That already made me question their service. But it only got worse from there.

When I finally received the package, it turned out they had sent me the wrong mouse — completely different from what I ordered. Mistakes happen, sure. But how they deal with them is on a whole new level of incompetence.

Their customer support is an absolute joke. I sent emails — got replies once a week at best, and only after I personally called them. If I hadn’t kept calling, I’m convinced I would’ve never heard back. Yes, they have a “hotline,” but it seems to only work once a week — if you’re lucky — and even then, it barely helps. Dealing with their support feels like fighting windmills: pointless, exhausting, and completely ineffective.

The result: it’s been over a month, I still haven’t received the correct item, the support team keeps ignoring the issue, and I’m left without the product I paid for and a pile of wasted time and nerves.

This has been the worst online shopping experience I’ve ever had.
1A / K-RAUTA is by far the worst store I’ve dealt with.
I strongly advise everyone to stay away. Their service is absolutely unacceptable.

I dont trust trustpilot.
They once called me to make me change my comment.
Have agreat day

Very good product and good customer support!
Having a good customer support is the first reason to buy from a store..

As expected

Great service and when the mistake happened the company corrected immediately without further discussions.

I bought Nutisal Dry Roasted Enjoy Mix Sea Salt (today's date is 11-Sep-2024). The date stamp for Best before is 04/07/2025. The nuts taste stale with smell of old oil (dry roasted!).

I bought good quality paints at an affordable price. However, the delivery took a bit longer than promised.

I bought sausage Dior elixir perfume on k-rauta site, but I’m worried about the quality due to the number of fake ones everywhere. Though I’m still expecting it to be delivered.
Should I be worried or be rest assured I’ll get original.
I’m just curious if anyone has ever bought perfume on their site before.

Another issue with K-Rauta online. All items were in stock at time of order according to website. 1 and half weeks after ordering I had to ask where my order is and if they’d ever ship it. Took another 3 days for them to resolve with their warehouse. Turns out 1 item was out of stock and it blocked the whole order. Online account never gave a status update, nobody from K-Rauta reached out until I did. It has now been 2 weeks since the order, in which the longest delivery item was in stock and could ship in 1-2 work days. Waiting on delivery time and date. Likely another 3-4 days as it’s already Friday. Frustrating to hit such a delay in our project due to a poor online order management system. Not the first issue with their online store. This is the 3rd case now in about 5 orders. They put the burden on the customer to receive their items, instead of the burden on themselves to follow through and ensure the items make it to the customer. The customer doesn’t work at K-Rauta, we don’t know how your systems work and we can’t intervene in any way when we see something that isn’t going right.

The stand has two parts to be joined with other at the middle, this actually make noise, disturbance and it shakes a lot when we swing. And one of the leg is not perfect, this doesn't sit on the floor properly.

Good support, good quality, responsible company

Good quality, fast delivery

Fast delivery good quality , good price and always an update. but the best was the driver she was very very kind and helped me with my stones !

Bra service!

The order was not delivered within a week, I was righting emails to the support without an answer for 3 days

It took over three weeks from the ordering to getting the products delivered. First the suppliers didn’t have the products, then it sat for a week with the delivery company. Just FYI: we paid 199SEK for delivery. In the shop they couldn’t provide any info about where the products are. This was not a pleasant experience at all. Not recommend if you need products fast and appreciate clarity.

Gas clynder what I bought was good