Jollyflorist Reviews 

My order for sympathy flowers was accepted, payment was processed, and then suddenly canceled. It would have been preferable to know ahead of time that delivery was not possible, so I could make alternative plans. Considering it was for a death in the family, this was embarrassing.
Due to foreign transaction fees and the exchange rate I still wound up paying for something that was canceled.

Extremely happy. Ordered flower display on a Monday for delivery on Wednesday to a funeral at a small town in Italy. Delivery was made on time. The display I chose was not available from other delivery services. The online order form was easy to use. As a first time customer, I was very pleased. Jolly florist will be my choice for international flower delivery.

I ordered flowers to be delivered for my sisters 80th birthday, they were delivered on time and looked gorgeous. As you can imagine my sister has several arrangements delivered, yours were without a doubt the best. Thankyou.

Great service. Asked for a morning delivery and they accommodated. Beautiful bouquets. My wife loves them. Not smaller than the pictures like some florist. If it looks large in the picture, it is.

Easy to order and a beautiful bouquet of flowers arrived on time for our daughters birthday in Amsterdam

7 roses for 100 is crazy don’t recommend

I would rate the service a negative star.
I placed an order for flowers for a relative who passed away overseas. The website advertised next day delivery. I wanted the flowers to be delivered before a funeral. When the order tracked, it said that the order was “on the way” to the home address.
The order was never delivered. I received an email 2 days after the funeral stating that they could not deliver and offering me a refund. This was on the 3rd August. I emailed back agreeing to the refund and voiced disappointment that the website was misleading in delivery times.
I have not received the refund 4 weeks later. I have sent 5 emails to them and they have not replied to any.
Absolutely disgraceful service!!
I will be reporting it to my bank as a fraudulent transaction.

**** addit- yes you seem
To have an auto reply service to reviews. If you genuinely wanted to discuss the matter you would have replied to the 5 emails I have already sent your business. Please reply to the emails I have already sent.

Flowers looked just like in the photo and delivery was on time. The only thing I can fault is the tracking. It showed order received and then stopped. Was stressed that it's a scam. Nobody replied to my mail, but other than that I was so thankful when the flowers were received and was beautiful. Will order again.

An unacceptable difference in the type and quality of the flowers used in the bouquet delivery I organised for the elderly mother of a dear friend in Germany. The card included my friend's mother and the entire family grieving the loss of a beloved husband and father.
I requested a photo of the bouquet when I received a message from my friend to say that a bouquet had been received by them and thanking me and my husband.
To say I was shocked by the image of the monotone and cheap-looking bouquet delivered is an understatement. It bore no resemblance whatsoever to what was pictured and ordered from the website and it made me feel embarrassed and ashamed because it looked as though I couldn't be bothered to pay for something decent. I chose the "Classy" bouquet for that reason: it was simple, yet sophisticated and was elevated by the inclusion of a touch of the happy yellow coloured rosebuds.
I am extremely unhappy about this delivery, it did not meet the standards pictured and did not live up to the price paid.
I ordered the "Classy" bouquet (Product Code: JF330111) in the "Deluxe" size (which was pictured on the Jollyflorist website for A$179.00 at a total cost of A$197.00 including delivery. The bouquet pictured has white oriental lilies, white and yellow roses (standard and readily available flowers at all times of the year) plus greenery. The bouquet that was delivered was white oriental lilies and white/green chrysanthemums and minimal greenery. Not a single rose, white or yellow to be seen (the photo showed at least 7 yellow rosebuds and at least 5 white that I could count, a generous number of stems in total and nicely bunched together. To have chrysanthemums replace rosebuds is completely unacceptable. They looked cheap and can in no way be considered a substitute flower for the cost involved to have roses.
I now wish I had looked at the Trustpilot reviews before I ordered and paid and I sincerely hope that Jollyflorist contact me in regard to my order (#260824894178589). I have the photo from the website, description of what flowers SHOULD have been provided, as well as the note that the Deluxe was the pictured price bouquet. I also have the photo provided by my friend for what WAS received for comparison. Had I been able, I would would have uploaded the images as proof for this review but I welcome the opportunity to provide this evidence to Jollyflorist.

ADDENDUM

Via PayPal I was able to discuss the situation and provide the requested photos for comparison to Jolly Florist. The matter has now been resolved with a partial refund offered and accepted. I understand that some types of flower (eg orchids) may not be available at all times, however, roses are a staple of a florist's inventory and are readily available worldwide, year-round. While certain colours may not be available, I fully believe that roses would have been in the shop of the florist who made up the order. My issue was that there was no attempt to replicate what I had ordered and paid for either in size or value. I am happy that Jolly Florist was willing to discuss and review the matter, that it has been resolved and that I paid a fair price for the bouquet that was delivered.

Hi, I placed the order on 17th August and requested to deliver the flower on 18th August (order no. 260817529178282 ). Until now the online tracking is showing undelivered and after several follow-up via email and submitted inquiry via contact form, no single feedback from JollyFlorist. It is very disappointing. I tried calling their UK number but it was not connected and you can only leave a message.

Update:

Up until now, no one from your team has reached out to me. Even the online tracking system was not even updated if delivered or not. Not even a confirmation that it was actually delivered. That flower arrangement was paid by the company and was intended to be given to a funeral. If it was indeed received, please show us the proof or if not, then process the refund.

UPDATE: Jollyflorist has responded to my enquiry regarding my order. They acknowledged the error and have offered either to fulfil the order or provide a full refund. I appreciate the company's willingness to address the issue and am grateful for their offer.

I am very disappointed with my experience with Jollyflorist. I placed an order on 1 August for delivery on 4 August and paid NZ$209.67. Unfortunately, the flowers were not delivered as requested.

After receiving no update, I contacted the company on 7 August, but I did not receive a response. As of today, the flowers have not been delivered yet.

The flowers were intended for a special occasion, making the missed delivery particularly upsetting. I expected better communication and service, especially after paying a significant amount for the order.

Based on my experience, I cannot recommend this service unless there are substantial improvements in customer communication and order fulfilment.

I was invoiced for a standing wreath scheduled for delivery to Indonesia on 7/26/26. I was invoiced USD 245.00, but my credit card was charged USD 272.43.
I contacted them via Chat about this and was told it was due to an exchange rate difference. I needed further information because my card was also charged a currency conversion fee, and even if this is due to an exchange rate difference, the difference is exorbitant. They stopped responding on the chat. I don't recommend anyone order from this company because communication is very poor, and if you have an issue with the amount charged, it will not be resolved. I wrote a review about the service for this same order, and my recommendation is the same as this one.

The orchids were exactly like the image on the website. My granddaughter just moved to Oslo and this was a housewarming gift. She loves the orchids.

Terrible experience – Wrong product, tiny size, and late delivery
I ordered a €100 plant 10 days in advance for a very special occasion: my mother's 70th birthday. Unfortunately, the experience was completely disappointing.
Despite ordering well in advance, the package arrived a day late. On top of that, the plant I received is not at all what I ordered and is extremely small—completely disproportionate to the price paid.
Very unsatisfactory service for such an important milestone. Not recommended.

Easy ordering, delivery was made and instructions followed! Awesome service internationally! Beautiful arrangement and the balloons and teddy bear were so nice!

the flowers were delivered very promptly and on time and the flowers delivered were very close to what i had ordered and not a replacement that i dont usually really like

Unfortunately absolutely no customer service and still no delivery of the flowers I ordered 3 days ago.

Delivered as expected!!!

Dear all,
The tracking of the delivery didn't work, so I was unable to see the hour of the delivery, it's still signed as undelivered.
The language of the note consists of Š,Č, Ž, and instead of printing it, it camo out as sign of ?!

I placed my order, which was to my sister who has had open heart surgery in the UK, from Australia. Only to be advised that there was no place for them to park which is untrue. I am now trying to get a refund and have had little communication from them. If you are ordering overseas be cautious as their communication and customer service is unreliable. At present I have paid for flowers that have not been received and have not heard back from them regarding a refund, at all time which is highly stressful for our family.