Jalousiescout Reviews 

I am regular customer at jalousiescout.de since 2022.
Overall they have good and competitively priced products.
However the service quality is very poor. No timely follow up or no response at all to their service line.
Okay if you don't have issues, but try reaching out their hotline or getting response from them - you may not get any...

What was so good about my experience is that,this is my first online trading .I have to extend my thanks and appreciation to the company for reminding me that I am a member of an online trading .

Unfortunately, neither the delivery time nor the description is correct.
The supplier does not meet the delivery time of 5–7 business days. Likewise, it is not possible to order a mechanical awning motor, as described in the product description. After contacting the hotline, the only response was: “I’m sorry, there’s nothing I can do about it.” Unfortunately, this is what happens when everything is handled by low-wage call center employees.

Good company, good website , everything is fine here!

In my opinion, this company deserves minus 5 stars. Both pleated blinds don't fit properly in width and the cord on one in particular is clearly too short. You can't be told the full height of the window.
Customer service is a disaster. No insight at all. Now a good €100 ends up in the dustbin. What a pity. Also for the environment.
Never again. The competition has done it.

After wasting more than two hours of my day trying to explain that the product was a completely different color from what I had ordered. I was unable to return the goods even though by law in Germany I have the full right to return my order within two weeks without any reason. Very poor service. I feel totally cheated.

Achtung! Niemals Markise von Jalousiescout kaufen!!

We ordered a 3.9m Electric Kassette Markise from the Jalousiescout on April. Paid the installation service as well, the markise was delivered few days late but Im fine with that. We ordered Gray cloth inside the markise but they delivered wrong yellow cloth markise which we could not have seen until it has been installed and opened. The cloth is usually inside the electric markise which you cannot verify unless it has been installed and opened. When we buy bulky and heavy items we trust that your company would have done proper Quality Checks on the products before being delivered to a customer. They try to shift the blame saying you should have checked how can I check unless I install and open it

In spite of putting us through so much hassle for an item that we paid promptly and due to lack of proper checks on their side, you expect us to pay for installation again for a mistake which is out of our hands.

I would recommend pay few hundred euros extra to a local shop and save so much stress and hassle. They have better customer support than Jalousiescout they offer zero support and expect us to pay for their mistakes.

I LIVE IN ITALY AND I ORDERED THE PRODUCTS FROM JALOUSIESCOUT GERMANY ! FOR ME SERIOUS COMPANY.

I have been ordering different products from this site over the last 10 years. Every time the ordering process is easy and the delivery and quality of the items is excellent. Here to the next ten years

Quick processing of order, timely delivery, and item delivered without any faults. Item is as described, and easy to set up

The roller I bought broke after a week! I only opened it after mounting on the window and left it open. Never touched it. It ripped from the top and at the end fell on the floor. Customer service blamed me, the customer, for over working the roller and refused to replace the product. This is the worst product I have ever bought, over 30 EUR that were thrown in the garbage, and the worst customer service I have ever encountered.

The product (Rollo) was as described. Very good price for the quality, compared to similar offers on other websites. Also they sent it very quickly. I also appreciate the made in Germany.

Their customer service is appallingly bad. I ordered a product from them (window screen), which arrived broken and with missing parts. This arrived on 12 June. I sent an email right away, but after not getting any response, I called every other day (a total of 5 or 6 times) to follow up.

Each
time, someone promised that they would send an email right away. I finally received the email on 21 June, but the email said I need to refer to and complete a return form. Annoyingly, after waiting for 10 days for this email, this return form was not attached.

I have emailed them daily to follow up and I have received ZERO response. Nada. Zip. Rien. Null. NOTHING. I have also called three times again (in addition to the 6 times I've called earlier)--and wasted a total of 65 minutes being put on hold, and then either being accidentally cut off or in the last case, the woman rudely hung up on me, when I started to suggest that they call me back instead of me being put on hold for 20-30 minutes and then being forwarded to the wrong person. The person said, "I'm sorry I can't help you" and hung up.

If the product didn't arrive with missing parts and broken, I would not have wasted over 10 hours now--with the problem still unresolved. I still have a broken screen and I am unable to get a hold of a customer service person to help me. It has been 15 days.

The screen was very expensive--including customs costs, over 300.

The customer service has been absolutely horrible, utterly unhelpful, and completely unresponsive.

Avoid at all costs. Especially if you don't speak German. Go somewhere else for your window screens. I wish there was an option to give zero stars.

Top quality and very fast delivery. I have now ordered curtains three time from Jalousiescout, even though I dont live in Germany.