Impermo België Reviews 

Nice showroom, very helpful staff, correct and in time delivery.

If you go to zaventeem office, you have to wait at least 45 min because they are only 2 ! If you want something else you have to wait at least 2 months to get stock! if you buy something , you never change it!
Think twice when you buy smth! and price is also expensive!!

I was promised to collect the goods on 26th of July but the confirmation came with the date if August 1st. Awful service. When i read your feedback - i will give more context. We purchased 3 types of tiles and specifically agreed with the salesperson to split the order into two deliveries: the first on July 26th, and the second during the first week of August. This timeline was critical for us because our renovation team was already working on-site.

After we paid on July 20th, I discovered that ALL 3 items had been delayed to August 1st. Instead of admitting the mistake, the salesperson rescheduled everything for July 29th. To make matters worse, one item arrived broken, so the delivery was postponed again—back to August 1st.

The promised July 26th delivery never happened. I would gladly lower my rating if the system allowed less than 1 star.

Er was mij beloofd dat ik de goederen op 26 juli kon ophalen, maar de bevestiging kwam met de datum 1 augustus. Vreselijke service. Nadat ik uw reactie heb gelezen, zal ik meer context geven.
> We hebben 3 soorten tegels gekocht en met de verkoper specifiek afgesproken om de bestelling in tweeën te splitsen: de eerste levering op 26 juli en de tweede in de eerste week van augustus. Deze planning was voor ons cruciaal omdat ons renovatieteam al op locatie aan het werk was.
> Nadat we op 20 juli hadden betaald, kwam ik erachter dat ALLES was uitgesteld naar 1 augustus. In plaats van zijn fout toe te geven, verplaatste de verkoper alles naar 29 juli. Om het nog erger te maken, kwam één artikel beschadigd aan, waardoor de levering opnieuw werd uitgesteld — weer naar 1 augustus.
> De beloofde levering van 26 juli heeft nooit plaatsgevonden. Ik zou mijn beoordeling graag verlagen als het systeem het toe zou laten om minder dan 1 ster te geven.

Great client service in the Zaventem store! Very friendly and helpful staff. Ordered sample box and it arrived within 2 days!

lots of choice for a good price. good customer service

Good experience in the website for purchasing tiles. I could make a request to deliver in a medium term (2 months) without a high cost for that.

When I arrived in your shop, I have not been really satisfied with the way of being welcomed.
But afterwards another staff was really tough with his explanation and very patient.

The advisers in the physical shops are competent, the samples come quickly (although not free).
What takes off one star is the very liberal use of "in stock". From the series we order only one item was available for immediate pickup. The other "is stock" variants (same tiles, different size) were delivered 4+ weeks later.

Super friendly staff, very detailed explanation of the material and very helpful advices on the interiors.

Excellent products and service. Treated so well by Romane in Zaventem. Informative and knowledgeable about the products. Excellent language skills especially regarding her fluent English. Much appreciated and I will certainly recommend Impermo to friends and colleagues.

Very disappointing experience with Impermo.

Be very careful, do not let any sales representative prepare a quote for you in store! They will claim the order has been started in store and they won't let you cancel your order under the 14 days withdrawal law.

We visited a store to get information on a floor and the salesperson pressured us to add a quote on my online profile, but we did not place or finalise any order there. The day after, we finally placed the order and paid online from home (on a Sunday).
Due to changes, the next morning we called customer service to cancel the order (order still unconfirmed on my profile). The cancellation was clearly confirmed during the call by the customer service. However, a few minutes later, we received an email stating that the order had been confirmed anyway.

Despite having accepted the cancellation, Impermo later refused to cancel the order without charging a 30% fee. They even claimed the order was placed in-store, which is simply not true and they were unable to provide any proof.
After starting to complaint, they simply removed the order from our account and issued an invoice for the cancellation fee, while still withholding the refund.
This feels like a very unfair and misleading process, where internal errors are pushed onto the customer. We are now going through test achat lawyers.
I would strongly advise others to be cautious when ordering and avoid starting any order in store — especially if there is any chance you may need to cancel.

Perfectly organized sales space and workers. Maybe the best around Antwerp. Only 4 stars (not 5) for the choice of tiles. Choice is vast, but selection not according to my taste. Anyway, great job, Impermo

J’ai passer ma commande au salon Batibouw. Personnel sympa.

I ordered one sample tile (20cm x 20cm) for which I paid €10. I was told that this money would be refunded when I placed my order.
However, when I later placed the order, which came to about €85 (2m2 for a backsplash), it transpired that I had not spent enough to benefit from the €10 refund. Apparently, you must spend €100 or more to have this money refunded.
This was not made clear to me when I bought the sample and that one small sample tile cost €10!
Update:
Thank you for advising me to get in contact with the customer services department of Impermo, which I did about a month ago now, and I still have received no reply and no refund.

Fast cooperation with seller, understand what You need.

Good products, good quality, good communication , if any tiles where broken, very soon they sent new boxes without any arguing.
I definetly recommend!

Salesperson was super friendly and helpful. Listened us carefully and suggested all the possible products. And explained all the details carefully without any rush even though it was 18h00 when we finally decide what to get.

Impermo ordered double tiles and skirting boards and doesn't want to refund it.
They make mistake and give no refund!
Customer service Terrible.
Corrupt company stay far away!