IMO Car Wash Reviews 

35,057
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 18,264 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally friendly, polite, and consistently helpful during their visits to the wash. Many consumers often note that the automated car wash process is quick, highly efficient, and delivers a brilliant shine to their vehicles. Some people were dissatisfied with the final cleaning results, mentioning that stubborn dirt, unsightly watermarks, or remaining soap suds were occasionally left behind on their cars. However, a few reviewers also noted occasional issues with imperfect drying performance or feeling that some of the extra services were a bit too expensive.

What people talk about most

Service

Customers had ambiguous experiences with service, with opinions varying widely. Many reviewers praised the... See more

Staff

Customers consistently note positive experiences with staff, describing them as friendly, polite, and very... See more

Quality

Clients share ambiguous opinions on quality, with experiences varying widely among reviewers. While many... See more

Product

Consumers find product performance to be quite mixed, with high disagreement reported. While some reviewers... See more

Price

Reviewers highlight ambiguous aspects of price, expressing mixed feelings regarding the cost and value of the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Better than most automatic car washes, in that there’s an attendant who gives your car a quick pre wash and makes sure the back gets done. However the machine wash wasn’t very thorough and the drying... See more

Company replied

Rated 3 out of 5 stars

Bockig via App was working fine. Employe wa friendly and helpful. However the cleaning Performance was rather low. Car came put still full of insects and bee wax. Drying was also not working well. H... See more

Company replied

Rated 3 out of 5 stars

I have used IMO on previous occasions and been happy with the result considering it is far less detailed than washing by hand. On this occasion, I chose the most expensive option. I was disappointed... See more

Company replied

Rated 3 out of 5 stars

The experience was professional and the staff very pleasant; however, I was disappointed in the end result. I opted for the £10 wash as this is what I normally spend at the local hand car wash I fe... See more

Company replied


Company details

  1. #11 of 11 best companies in Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

3.8

Great

TrustScore 4 out of 5

35k reviews

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3.8

All reviews

(35,057)

32,055 reviews in the last 12 months

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Rated 2 out of 5 stars

Sloppy work!

Unfortunately, always a job half done.
Plant operators hurriedly sloppy.
After paying £20. I don’t expect to get home to clean up what was missed.
Would you?

21 August 2026
Rated 2 out of 5 stars

Scratched my car

Scratched my car when the roller me rollers stopped mid wash and dropped on my var.had a car. Didn’t clean the wheels well and there was bird muck left on the roof! £13 for a crap job, no thanks..

5 September 2026
Rated 5 out of 5 stars

Excellent service as usual

Excellent service as usual, love the free wash after you have collected six paid washes.
What stands out from other washes is the personal wash prior to going in the auto part.

5 September 2026
Rated 3 out of 5 stars

Disappointing diamond wax

I paid £11 for the diamond wax at the Hereford Imo car wash on Saturday. It was an efficient process and there wasn’t much of a queue which made it very quick to pay and get through the car wash. There was a small amount of prewashing by hand with a soapy spray and the jet wash followed the automated wash. I didn’t stop to check how clean the car was when I exited the automatic bit but when I got home I realised that there was plenty of dirt still on the car - especially the windscreen. Obviously the car was cleaner than before but it definitely wasn’t properly clean. I’m not sure what the diamond wax bit did either because it rained the next day and I didn’t notice the rain beading on the car any more than it had before it was washed - unlike when we wash and wax it at home. I think a car wash like this is great when you get the cheapest option and have low expectations, but I can’t tell the difference when I pay more.

5 September 2026
Rated 3 out of 5 stars

I chose the highest-level car wash…

I chose the highest-level car wash package, but there was almost no noticeable difference compared to the other packages. The difference should have been much more significant and clearly noticeable.

3 September 2026

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