Very busy site but great service from all the staff. Only knocked off one star as I still have some dirt on my roof but it is quite sticky, no idea what it is but didn't come off in the wash. Conven... See more
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Review summary
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Love you can us the app to pick what you want and pay but i big part off the back off my car did not get cleaned, the drying part need improved.
I've been using IMO for the last three years and found it to be very good value for the price. I use the triple foam and after six washes you get a voucher for a free ultra HD wash. Just recently the... See more
Company replied
They didn’t explain the wheel cleaning as to what you had paid for and what was extra. The system stoped twice when we were inside for a good number of time which is very unnerving with two babies in... See more
Company details
Written by the company
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Contact info
35 - 37 Amersham Hill, HP13 6NU, High Wycombe, United Kingdom
- customer-services@imo-carwash.co.uk
- www.imocarwash.com
3.8
Great
39k reviews
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Brilliant service for many years
2 November 2026
Excellent customer service
The member of staff that was washing cars was so helpful, friendly and polite.
4 November 2026
Car still dirty after
Paid for mid range wax. Car still dirty in places after. For £12 I expect better
4 November 2026
No fuss wash
No fuss wash! Quick and straightforward. Just scanned with my phone to pay and done in minutes with great wash quality.
One star lost only because the guy who did my tyres the last time pre-wash was too much in a hurry and left some white residue from my last tyre change, which I was hoping would go off. Had to do it by hand when I got home.
4 November 2026
Staff were awful
4 November 2026
Nice wash before going through car…
Nice wash before going through car wash. New brushes etc cleaned car perfectly
2 November 2026
Not the best wash this time
I've been happy with the service so far. However, my most recent wash wasn't great. The drier didn't do very well & I found bird poo on my car when I got home so bits were also missed in the wash cycle.
Also the exit warning light machine has been broken for ages. This should really be fixed for safety reasons!
2 November 2026
Great service as ever
Great service as ever. The Minworth outlet is the best I’ve ever been to. The attention to detail is great. I’ve been to lots of IMO’s where ‘a pre wash’ is just wet the car, but not at Minworth. Keep up the great work😀
2 November 2026
QR CODE MAKES EVERYTHING THAT BIT EASIER
EFFICIENT, SPEEDY AND GOOD ENOUGH QUALITY FOR AN AUTO WASH.
EASY TO USE WITH THE QR CODE ON ARRIVAL
2 November 2026
I've been using IMO Car Wash for years
I've been using IMO Car Wash for years, but unfortunately the quality of the wash seems to have declined significantly while the prices have gone up.
It appears that there are now fewer of the large automated brushes than there used to be, and as a result the overall clean simply isn't as good as it once was. It feels like most of the cleaning is now being left to the guys and girls doing the quick pre-rinse before the vehicle enters the wash. However, this is little more than a jet spray set on a high pressure and a brief application of chemicals lasting around 20 seconds, which isn't enough to properly remove traffic film, grime, dirt marks, or stubborn road contamination.
In the past, the larger brushes did more of the work and the end result was cleaner. Now, despite paying the same prices, the wash quality is nowhere near the standard it used to be.
I'm also sceptical about the "Triple Wash" option. Previously, you could clearly see the three different coloured foams being applied throughout the wash cycle. Now, all I ever see is white foam with no visible evidence that the triple-colour treatment is actually being used. It leaves customers wondering whether they're still receiving the full service they're paying for.
Overall, it feels like customers are being charged the same prices but receiving a reduced level of cleaning and service. It's becoming increasingly difficult to justify the cost when the car often still has visible dirt and traffic film remaining afterwards.
2 November 2026
Very friendly operative
Very friendly operative. Great price in a bundle.
Marked down because my car wheels are never totally clean; but I should go to the car wash more often!
28 October 2026
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