IMO Car Wash Reviews 

30,374
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 14,922 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and efficient. Many people appreciate the quick, straightforward service and convenience, often resulting in a sparkling clean car and a satisfying outcome, with some noting excellent value. However, some people were dissatisfied with the cleaning quality, reporting that dirt and marks were occasionally left on vehicles, particularly on wheels or after the pre-wash. Reviewers also mentioned that the drying process was sometimes inadequate, resulting in water spots. Additionally, some customers felt that higher-tier washes did not always deliver the expected results.

What people talk about most

Service

Customers consistently note ambiguous experiences with service, with some reviewers praising the express,... See more

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, friendliness, and... See more

Quality

Users describe ambiguous interactions with quality, with many customers expressing disappointment with the... See more

Product

Consumers find product quality to be ambiguous, with some reviewers expressing satisfaction with the results,... See more

Price

Clients share ambiguous opinions on price, with some reviewers expressing dissatisfaction over what they... See more

Reviews shaping this summary

Rated 4 out of 5 stars

IMO Car Wash is very convenient and the service is quick. However, the initial pressure washing feels a little rushed. The person using the pressure washer should take a bit more time and be more tho... See more

Company replied

Rated 4 out of 5 stars

Still hard to pull in and know where to park whilst you go on the app to buy a wash (unless you do so ahead of arriving). The workers are quite abrupt and don't speak much English - so when the ini... See more

Company replied

Rated 4 out of 5 stars

The cleaning of the service was great as I had alot of dried dead bug remains on my windscreen. The Ultra HD wash managed to give my car a good clean from all the road travel. My only concern is that... See more

Company replied

Rated 4 out of 5 stars

Good system but the guy who sprays the prewash is very erratic and not consistent, not the same guy every visit Also the blower at the end of the wash is now up at the top position not fully dispers... See more

Company replied


Company details

  1. #11 of 11 best companies in Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

3.8

Great

TrustScore 4 out of 5

30k reviews

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3.8

All reviews

(30,374)

27,450 reviews in the last 12 months

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Rated 4 out of 5 stars

Quick & convenient

Quick & convenient. The whole process only took a short while despite a bit of a queue. The QR code was difficult to capture from inside the car, but, all in all, a good service at a competitive price. I'd definitely recommend.

19 July 2026
Rated 4 out of 5 stars

Good

Good, it was the eco wash, but still didn’t remove all bird poo from my car

22 July 2026
Rated 2 out of 5 stars

Felt like a hindrance rather than a paying customer

I had a highly disappointing experience at this car wash and cannot recommend it.
Poor Customer Service: The staff were incredibly unpleasant and dismissive. It is obvious they do not want to be there, which creates a very unwelcoming atmosphere for paying customers.
Deceptive Practices: I paid extra for the "triple foam" service. However, only one colour of foam was applied. This makes it impossible to verify if I actually received the premium service I paid for.
Ineffective Clean: The wash simply did not work. My car was still visibly dirty afterward, and I had to use my own cloth to wipe away leftover grime from the boot.
On a positive note, the rest of the car looked clean, but you should still save your money and go somewhere that values customer service and delivers the quality they promise.

20 July 2026
Rated 1 out of 5 stars

I was really looking forward to my car…

I was really looking forward to my car being clean and looking good after I paid for the £20 car was. Only to be very disappointed and see that infact it didn’t clean it well nor does it look sparkly and clean there are marks on it still, the wheels look awful so does the roof and there is now a mark on my windshield that I need to remove manually too.

21 July 2026
Rated 4 out of 5 stars

Good experience

Car wash was great but was a bit confused how it worked and where to get the valet service done when I arrived.

Overall would recommend!

19 July 2026

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