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Written by the company
Piazza Indro Montanelli 20, 20099, Sesto San Giovanni , Italy
4.6
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Imaway Italia
Good morning Hilary,
We're glad you were happy with our product and the purchase experience.
If you need any further information, please feel free to contact us using the details provided in your insurance documents.
Thank you for taking the time to share your feedback.
Kind regards,
Imaway Customer Support
Reply from Imaway Italia
Good morning Pablo,
We’re glad your purchase experience was positive and we are pleased that our product has met your expectations.
If you need assistance, please use the contacts in your policy certificate.
Thank you for taking the time to leave your review.
Kind regards
Imaway Customer Support
I am buying from your company since 2023 because when I called customer service, the gentleman who answered was extremely polite and kind.
Reply from Imaway Italia
Good morning Kiyomi,
We’re delighted to hear that our customer service met your expectations.
Should you need any assistance, please feel free to contact us using the details provided in your policy certificate.
Thank you for taking the time to share your feedback.
Kind regards,
Imaway Customer Support
Reply from Imaway Italia
Buongiorno Marco,
siamo contenti che l'esperienza d'acquisto sia stata positiva e che il nostro prodotto abbia soddisfatto le sue aspettative.
In caso di necessità la invitiamo ad utilizzare i riferimenti presenti sul certificato di polizza.
La ringraziamo per il tempo che ci ha dedicato lasciando questa recensione.
Cordiali saluti
Supporto clienti Imaway
Excellent and easy to navigate. Cost of the insurance very reasonable also
Reply from Imaway Italia
Good morning Ana Maria,
we’re glad your purchase experience was positive, and we are pleased that our product has met your expectations.
If you need assistance, please use the contacts in your policy certificate.
Thank you for taking the time to leave your review.
Kind regards,
Imaway Customer Support
Reply from Imaway Italia
Good morning Paula,
we’re glad your purchase experience was positive.
If you need assistance, please use the contacts in your policy certificate.
Thank you for taking the time to leave your review.
Kind regards,
Imaway Customer Support
Reply from Imaway Italia
Buongiorno Giulia,
grazie per il suo gentile commento.
Siamo felici di averle fornito un servizio all’altezza delle sue aspettative. Per ulteriori informazioni, restiamo a disposizione tramite i riferimenti indicati nella documentazione assicurativa.
Cordiali saluti
Supporto clienti Imaway
Easy process to get the insurance. I haven't had to use it so no experience on the other end.
Reply from Imaway Italia
Good morning, Jane,
We're glad you had a positive purchasing experience. If you have any further questions, please use the contact information on your insurance certificate.
Thank you for taking the time to leave this review.
Best regards,
Imaway Customer Support
Easy and intuitive travel insurance interface. However, the proof is the is in the pudding, if I need to use the actual insurance. But the process of signing up was very easy and competitively priced.
Reply from Imaway Italia
Good morning,
We're happy you had a positive shopping experience.
Thank you for taking the time to leave this review.
Best regards
Imaway Customer Support
Imaway offers a simple online travel insurance process with clear information and affordable pricing. Customer support is courteous and mostly helpful. However, refund processing can be slow especially after cancellations and occasional confusion about coverage adjustments emerges. Mixed experience overall.
Reply from Imaway Italia
Good morning Daniel,
We're sorry for your negative experience. Your review data is not traceable to any specific case.
We kindly ask you to write to us at supporto.clienti@imaway.it and provide us with the case number, policy number, or the insured's name and surname so we can respond to you.
Best regards,
Imaway Customer Support
Dato solo due stelle perché credo che non è giusto chiedere una recensione subito dopo l'assicurazione è stata venduta!!
Si dovrebbe chiedere ai clienti dopo che tornano a casa dal viaggioGave only two stars because i believe it is not right to ask for a review immediately after the insurance was sold!!
You should ask the customers after they return home from the trip and specifically for the people who needed to use your services for problems they had during the trip
Reply from Imaway Italia
Buongiorno,
La ringraziamo per il tempo che ci ha dedicato lasciando questa recensione
Siamo consapevoli che una polizza deve essere valutata anche in base ai servizi che offre, infatti nella email che mandiamo dopo l'acquisto scriviamo "se non ritieni opportuno lasciare una recensione adesso, ti invitiamo a farlo anche dopo il tuo viaggio o dopo aver provato i nostri servizi".
In caso di necessità la invitiamo ad utilizzare i riferimenti presenti sul certificato di polizza.
Cordiali saluti
Supporto clienti Imaway
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