Hostaway Reviews 

John was great at explaining how to add the Upsells and then promote them to Guests. Thank you x

Niño was very helpful and resolved my issue to my satisfaction.

I have been a Hostaway client for over a year now. I love the software, but more than the software, I love the support. Every time you call in, you receive a knowledgeable person who is kind, professional, and helpful. It gives me confidence that using Hostaway for my rental properties was the best decision I could have made.

I had an excellent experience with Hostaway, and the onboarding process exceeded my expectations. The platform is intuitive, feature-rich, and provides everything needed to efficiently manage vacation rental properties.

A special thank you to **Mel Zappala**, who guided me through the onboarding process. Mel was knowledgeable, patient, and always available to answer my questions. She explained everything clearly, ensured I understood each step, and made the entire setup process smooth and stress-free.

Thanks to Mel's support, I felt confident using the platform from day one. I highly recommend Hostaway to anyone looking for a reliable property management solution, and I truly appreciate the outstanding onboarding experience provided by Mel Zappala.

Joyce is the greatest Hostaway support in NZ. She is so helpful to us and she is such a joy to work with. Thank you Joyce, you are one of the family. Love you Malesha and Lee Hunter.

Joyce was very patient and helpful at every meeting.

I had a great experience with Hostaway Support. Shaki was incredibly professional, patient, and knowledgeable throughout the entire process. She carefully investigated my GST/VAT issue with Booking.com, clearly explained how the settings worked, and made sure everything was updated correctly. She was responsive, easy to communicate with, and followed up promptly after our call with a detailed summary. Thank you, Shaki, for your excellent support. Highly recommended!

Pax was very friendly, helpful, and patient. Thank you for the formula help!

Mateo has been great and really informational. Answered many of my questions. I appreciate this onboarding process as it really help kickstart this journey. The only thing i wish is that there were more sessions or we could schedule more sessions.

Pax Great great customer service

Krish is very helpful, she opened up to help fix other problems that I had on my other hostaway accounts. Also fixed VRBO integration fast!

Pax was so helpful and patient with all my questions. Walked me through all the steps I needed to solve my issues.

Zee, was able to help me with not only getting my listings back to being hosted by Hostaway, working with hosting issues, she also figured out how our taxes were being charged and why our books were off. She has an IN DEPTH understanding of Hostaway!
And on top of that. Very patient and respectful!

Be Extremely Careful Before Signing with Hostaway

If you're a property manager considering Hostaway, my advice is simple: fully understand the contract before signing.

Our company signed up, attended only the initial onboarding session, and quickly realized the platform was not the right fit for our business. We sent a written cancellation request immediately after our first onboarding meeting, before migrating our operations or fully implementing the software.

Although Hostaway later confirmed in writing that our one-year agreement had been waived and that our subscription and account had been fully canceled, we were still billed for two additional monthly subscription fees. We disputed the charges with our credit card company but were unsuccessful.

My biggest takeaway is not about the software itself—every PMS works differently and may be a great fit for some businesses. My concern is the contractual commitment and the cancellation process.

If you're evaluating Hostaway:

Read every contract provision carefully before signing.
Ask detailed questions about the cancellation policy, notice period, and billing obligations.
Don't assume that discovering during onboarding that the platform isn't the right fit will allow you to walk away without financial consequences.
Keep every communication in writing.

I wish I had known all of this before signing. I hope sharing my experience helps other property managers make a fully informed decision before committing.

Hostaway has amazing and knowledgable staff answering their phones as well as a very robust platform that I'm happy with running my short term rental business on.

Nino is my go-to whenever something comes up with my HostAway account. He actually fixes the problem instead of passing me around and if he doesn't know how, he finds a way. Running an STR management company means I don't have time for slow support, so having someone this knowledgeable and genuinely pleasant to deal with makes a real difference. Thank you, Nino.

we got the job done pleasantly and quickly

Nino was extremely helpful throughout the entire process. He took the time to test everything to ensure he was providing the correct solution. I really appreciated his patience and commitment to resolving my issue. It was an excellent support experience.

Zee was outstanding! Spent lots of time with me and was very helpful, patient, and polite.

Ramon is more than willing to help provide solutions to any questions or concerns about the onboarding process!