We want to give a huge shoutout to Usman on the Guesty technical team. He went above and beyond to help us get our project completed, working evenings and weekends to keep things moving and make sure... See more
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We have really enjoyed and learned from our online sessions. screen sharing and knowledge from Amit has enabled us to fully understand Guesty functionality. we are all excited to be using guesty PMC a... See more
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We had Bob for Onboarding and to say it was a perfect experience would be an understatement. He walked us through every step and process ensuring we fully comprehended everything. Any issue was met... See more
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Words cannot describe how amazing Or was with our Guesty onboarding. He was thorough and his product knowledge was incredible. He set up everything in a way that suited our business and went above a... See more
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Company details
About Guesty
Written by the company
The engine inside your hospitality business
Guesty is the world’s #1 AI-driven platform for short-term rental property management. Whether you have a single Airbnb or a global enterprise portfolio, you get the tools and intelligence needed to manage and grow your business.
A unified command center
Managing calendars, payments, and messages across different tabs slows down operations. Guesty solves this by consolidating your entire business into a single, reliable dashboard, including reservations, accounting, maintenance, owner reporting, and more. Operators switching to this unified approach typically see a 33% increase in revenue in their first year.
Unmatched connectivity
The Guesty Distribution Hub™ syncs inventory and pricing in real-time across Airbnb, Vrbo, Booking.com, Expedia, and 60+ other channels, together with your own booking website, eliminating double bookings. Supported by the largest R&D team in the industry, the platform ensures your business stays online and connected.
Next-generation AI support
Go beyond basic automation with intelligent tools trained on years of STR industry-specific data.
- Revenue strategy: The AI Agent for Revenue Management™ acts as a dedicated analyst, pairing with Guesty PriceOptimizer™ to adjust rates in real-time and capture every booking opportunity.
- Guest communication: Guesty ReplyAI™ drafts friendly, personalized responses in your unique brand voice, keeping guest satisfaction high while reducing team workload.
- Reputation & growth: SmartReviewAI monitors guest sentiment to boost search rankings, while Advanced Website AI automatically generates SEO-rich content to increase direct visibility.
Secure & seamless operations
- Financial security: GuestyPay™ handles hospitality-specific payments, utilizing GuestyPay Protect™ to proactively block fraud and prevent chargebacks.
- Automated access: Guesty LocksManager™ integrates with leading smart locks to generate unique, secure door codes for every stay.
- Asset protection: Built-in damage protection covers properties and simplifies claims, removing the friction of security deposits.
Solutions for every stage
- Guesty Lite™ (1-3 listings): essential tools for hosts seeking peace of mind.
- Guesty Pro™ (4-199 listings): a complete operating system for growing PMCs.
- Guesty Enterprise™ (200+ listings): dedicated infrastructure for complex portfolios.
Contact info
440 N Barranca Ave #9720, Covina, United States
- marketing@guesty.com
- guesty.com
4.5
Excellent
2k reviews
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Douglas is a savior!
Douglas is a savior!
He was patient with me and answered all my questions... over and over. He helped walk me through every step of the way and got us set up. I really appreciate how thorough and thoughtful he was.
23 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Guesty
Hi ichai,
Thank you so much for taking the time to share your feedback. We are incredibly grateful to know that our agent was able to help you. Building a reliable and supportive relationship with you is our top priority, and knowing we could assist when you needed it means everything to us.
We truly appreciate your trust in Guesty and look forward to continuing to support your success.
Best regards,
The Guesty Customer Experience Team
Reply from Guesty
Hi Selena,
Thank you so much for sharing your positive feedback. We are absolutely thrilled to hear that Deutsch quickly and efficiently resolved your issue. Providing prompt and reliable support is a core part of our commitment to you, and knowing we could deliver that experience means a great deal to us. We truly value your trust in our platform and are always here to ensure your continued success.
Best regards,
The Guesty Customer Experience Team
Working with Winnie has made the onboarding experience smooth and well organized.
I would like to recognize Winnie for her professionalism, responsiveness, and dedication throughout our onboarding process.
She has been consistently helpful, patient, and knowledgeable, always taking the time to answer our questions and provide clear guidance. Her communication has been prompt, and she has been proactive in following up to ensure that tasks are completed and any concerns are addressed.
Working with Winnie has made the onboarding experience smooth and well organized. Her positive attitude and commitment to providing excellent support have been greatly appreciated by our team.
Thank you, Winnie, for your outstanding assistance and for making this transition such a positive experience.
22 July 2026
Reply from Guesty
Hi Anne,
Thank you so much for taking the time to share your wonderful feedback. We are absolutely thrilled to hear that Winnie provided such exceptional professionalism, responsiveness, and dedication throughout your onboarding process.
Transitioning to a new platform is an important journey, and knowing that Winnie was able to make the experience smooth, organized, and positive for your entire team means the world to us. Building a trusted partnership with you is our highest priority, and we are fully committed to supporting you every step of the way to ensure your continued success.
Best regards,
The Guesty Customer Experience Team
Guesty Onboarding Experience Exceptional
I would like to sincerely thank Douglas for the excellent support he provided throughout my setup and learning experience with Guesty.
His genuine focus on helping, clear knowledge of the platform, and patient guidance made me feel confident and supported at every step. He took the time to explain everything carefully and was always attentive to my questions.
His professionalism, patience, and expertise were fundamental in my decision to continue using Guesty as my property management platform.
Thank you, Douglas, for making the entire process so much easier and more positive.
Guesty, you should have more people like Douglas to make the onboarding process smooth, positive, and enjoyable.
22 July 2026
Reply from Guesty
Hi Roberta,
Thank you so much for sharing your wonderful feedback. We are absolutely thrilled to hear that Douglas provided such professional, patient, and expert support during your setup and onboarding experience. We know that learning a new platform can be challenging, and we are so glad he could make you feel completely confident and supported throughout the process. Building a trusted partnership with you is our top priority, and we are fully committed to being by your side every step of the way to ensure your continued success with Guesty.
Best regards,
The Guesty Customer Experience Team
Very through explanation of subjects
Very through explanation of subjects, clarified every doubt, delightful to be oriented by someone organized and thoughtful.
21 July 2026
Reply from Guesty
Hi Laura,
Thank you so much for taking the time to share your delightful feedback. We are thrilled to hear that you had such a positive experience and felt well-oriented by someone so organized, thoughtful, and thorough.
Building a reliable partnership with you is our top priority, and knowing that we could clarify every doubt and provide the detailed explanations you needed truly reinforces that trust. We are fully committed to supporting you every step of the way.
Best regards,
The Guesty Customer Experience Team
Fernanda was amazing!!
Fernanda was amazing!!! Guided us through the process with patience and kindness.
We are in love with the system, and the Staff has been amazing!
15 July 2026
Reply from Guesty
Hi Francheska,
Thank you so much for taking the time to share your wonderful feedback. We are absolutely thrilled to hear that you are in love with the system and that our staff has provided such an amazing experience.
Building a reliable partnership with you is our top priority, and knowing that Fernanda guided you through the process with patience and kindness truly reinforces that trust. We will be sure to pass along your heartwarming words to her and the rest of the team. We are committed to supporting you every step of the way as you continue to use our platform.
Best regards,
The Guesty Customer Experience Team
Outstanding support and guidance from Dana Evans
We have been working with Guesty during our business's opening and growth phase, and our experience has been fantastic thanks to our Customer Success Manager, Dana Evans.
From the very beginning, Dana provided us with exceptional guidance that was crucial to our setup. She was consistently responsive, deeply knowledgeable about the platform, and truly invested in our success as we navigated the complexities of managing our operations and OTAs. We are incredibly grateful for the support and dedication she showed us; it really made a difference in our progress. If you have the opportunity to work with Dana, you are in great hands.
6 July 2026
Reply from Guesty
Hi Luis,
Thank you so much for taking the time to share your experience with us. We're truly delighted to hear how much Dana's guidance and support meant to you as you launched and grew your business.
Helping our customers feel confident and supported every step of the way is what we strive for, and it's wonderful to know that Dana's expertise, responsiveness, and dedication made such a positive impact on your experience managing your operations and OTAs.
We'll be sure to share your kind words with Dana—they'll mean a great deal to her. Thank you for trusting us to be part of your journey. We look forward to continuing to support you as your business grows.
Best regards,
The Guesty Customer Experience Team
Fernanda is AMAZING!!!
Fernanda is AMAZING!!!
She was very professional and extremely patient with me. I am not a tech savvy person and she made the onboarding process for me seamless & painless!
Honestly her help alone is worth upgrading over to Guesty Pro.
Thanks Fernanda! Hope to talk to you again soon!
Wish you all the success in your future!
20 July 2026
Reply from Guesty
Hi J.P.,
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that Fernanda made your onboarding process smooth and stress-free, and that her support helped you see the value of upgrading to Guesty Pro.
Providing a seamless experience and building lasting partnerships are what we strive for every day, so it's incredibly rewarding to know we've earned your trust. We'll be sure to share your wonderful feedback with Fernanda—she'll be thrilled to hear it.
Thank you again for your support. We look forward to continuing to work with you and providing the level of service you can always count on.
Best regards,
The Guesty Customer Experience Team
Excellent onboarding support!
Matt was very patient with my endless questions and helped the system change be much less painful than our last one had been!
He always responded quickly when I had "one more thing" and his processes for bulk entering saved us countless hours and frustration.
After we went live he continued to be sure we had what we needed and kept on answering my new questions as I learned to navigate around the system. Really appreciated the patience!
20 July 2026
Reply from Guesty
Hi Lisa,
Thank you so much for taking the time to share your wonderful feedback. We're delighted to hear that Matt helped make your transition to the system much smoother and less stressful.
It's great to know that his responsiveness, patience, and support—along with the bulk-entry solutions—helped save you time and made the process easier. Building trust with our customers is something we truly value, and feedback like yours means a lot to us.
We'll be sure to share your kind words with Matt. We're sure he'll appreciate knowing the positive impact he had on your experience.
Best regards,
The Guesty Customer Experience Team
The support has been very responsive…
The support has been very responsive and helpful throughout the process. Even though I encountered a few technical issues, Manuel took the time to investigate them and provided clear guidance. I really appreciate It's professionalism and willingness to help. Thank you for your support!
20 July 2026
Reply from Guesty
Hi Mathieu,
Thank you so much for taking the time to share your feedback. We are incredibly grateful for your kind words and are thrilled to hear that our support team was responsive and helpful.
Building a strong relationship of trust is very important to us, and we are glad Manuel was able to investigate your technical issues and provide clear guidance. We will be sure to pass along your appreciation to him for his professionalism.
Best regards,
The Guesty Customer Experience Team
Extremely knowledgeable on the topic
Extremely knowledgeable on the topic. Clear explainations and alway capable of fielding questions.
Best in my Guesty onboarding!
20 July 2026
Reply from Guesty
Hi Peter,
Thank you so much for taking the time to share your kind feedback. We're delighted to hear that you had such a positive onboarding experience and that you felt supported throughout the process.
Providing knowledgeable guidance, clear communication, and a smooth onboarding experience is what we strive for, so it's wonderful to know we met your expectations. We're committed to continuing to support you and your business as you grow, and we look forward to building a long and successful partnership together.
Best regards,
The Guesty Customer Experience Team
Guesty Shield: Broken Claims Process, Denied Claims, and Months of Empty Promises
I've been a paying Guesty customer for over 1 ½ years, and this has been one of the worst customer support experiences I've ever had.
Over the past several months, I've had to file multiple Guesty Shield claims, and nearly every one of them has involved unnecessary delays, poor communication, technical problems, or denied reimbursements that Guesty has failed to adequately explain.
The biggest issue was the Guesty Shield claims uploader. During the claims process, it failed 4 separate times, repeatedly displaying upload errors. I documented every failure with screenshots and reported them immediately. After months of support tickets, escalations, and repeated follow-ups, Guesty's final response was that they could not determine what caused the uploader failures—even though they acknowledged upload error messages were being displayed. Their explanation was essentially that because some files eventually appeared in their backend, there was no problem. That completely ignores the fact that customers have no way of knowing whether their documentation has actually been received when the portal repeatedly tells them the upload failed.
On multiple claims, I also experienced poor communication regarding documentation requirements. In one case, Guesty partially denied my claim by stating that my documentation did not meet their invoice requirements. This was the first time anyone had mentioned there was supposedly an issue with my documentation—and it came months after the claim had already been processed. At no point while the claim was active did anyone notify me that additional documentation was needed or give me an opportunity to correct it.
Even more frustrating, Guesty rejected what they claimed was not an acceptable Amazon invoice. It was an official Amazon invoice generated directly from Amazon through the "View Invoice" option in my order history and included the order number, purchase date, payment method, purchased items, taxes, and total amount. If Guesty had documentation requirements beyond Amazon's own invoice, those requirements were never communicated to me until months later, after the claim had already been decided.
The larger issue is Guesty Shield's claims process as a whole. Based on my experience, customers are left guessing whether their documents were successfully uploaded, whether Guesty actually received them, and whether they satisfy Guesty's internal requirements. If Guesty decides something is missing or insufficient, you may not find out until months later—long after you've lost any realistic opportunity to correct it.
After more than 1 ½ years as a paying customer, I expected a professional support team and a transparent claims process. Instead, I experienced repeated technical failures, months of generic responses stating "we're looking into it," inconsistent communication, and a claims process that became unnecessarily difficult to navigate.
I made every reasonable effort to resolve these issues privately before posting this review. Unfortunately, after months of waiting and repeated follow-ups, nothing was meaningfully resolved. If you're considering Guesty, understand that the platform may work well when everything goes smoothly—but if you ever need to rely on Guesty Shield or Guesty Support, my experience suggests you should be prepared for a long, frustrating process.
30 April 2026
Unprompted review
Reply from Guesty
Hi Ryan,
Thank you for taking the time to share your detailed feedback. We're truly sorry to hear about your experience and understand how frustrating it must have been to encounter delays, communication challenges, and uncertainty throughout the Guesty Shield claims process.
We'd like to look into this further, but we'll need a few more details to locate your account and review what happened. Please send us a direct message with your account email address and any relevant billing or ticket reference numbers, and we'll investigate this with our team as soon as possible.
We appreciate your patience and look forward to helping resolve this for you.
Sincerely,
The Guesty Customer Experience Team
Happy with the service,
18 July 2026
Reply from Guesty
Hi Letstay,
Thank you so much for your kind feedback. We are incredibly happy to hear that you are pleased with our service.
Building a reliable partnership that you can trust is at the core of everything we do, and we are fully committed to supporting you and your business every step of the way. We look forward to continuing to work closely together to help your rentals thrive.
Best regards,
The Guesty Customer Experience Team
If I could give it a zero I would.
If I could give it a zero, I would. Had to switch from Hirum to Guesty due to a takeover. Promised by their sales rep, it would be a straight transfer. Six months later, still going through hell. Apart from our great setup guy, who is doing his best to set up ours and everyone else's, we have no other support. It's either AI or email crap with no human contact. I am worried that once it is eventually set up, there will be no support. at all. Put in a support request for help 3 days ago and am still waiting for my call from my customer success manager. It sounds and feels like they haven't got enough staff to set up and train new clients. Other holiday managers in the town are in the same boat. Want to get out but can't as I am in between the 2 booking systems. BEWARE!!!
17 July 2026
Unprompted review
Reply from Guesty
Hi Darren,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with Guesty has not met your expectations.
We understand your concerns regarding the onboarding process, the delays you've experienced, and the challenges you've faced in reaching the appropriate support teams. We also appreciate your recognition of your onboarding specialist's efforts during this transition.
Your feedback has been shared with the relevant teams and your Account Manager for review. We are continuously working to improve our onboarding experience, support responsiveness, and overall customer experience based on feedback like yours.
Thank you again for sharing your experience and helping us identify opportunities to improve.
Sincerely,
The Guesty Customer Experience Team
Moving from Hospitable was the best move we could have made!
We started CarefreeNB Hosting on Hospitable, and it was a reasonable entry‑level tool when our short‑term rental business was smaller. As our portfolio, team, and operational complexity grew, it became clear that our business was scaling faster than the platform could support, and we ultimately outgrew what Hospitable could support.
Guesty has given us the scalable backbone we needed to operate like a professional, growing short‑term rental company. Its multi‑channel management, deeper automation, reporting, and deep integrations have allowed us to build systems instead of work around software limitations. For any property manager serious about scaling, Guesty absolutely earns our 5‑star review.
17 July 2026
Reply from Guesty
Hi Chris,
Thank you so much for taking the time to share your experience with us. We're delighted to hear that Guesty has been able to provide the reliable, scalable foundation that CarefreeNB Hosting needs to grow with confidence.
It's especially rewarding to know that our platform helps you focus on building and improving your business instead of working around software limitations. That's exactly the experience we aim to deliver, and we're truly grateful for your trust and your 5-star review.
We're excited to continue supporting you and your team as your short-term rental business grows. Thank you for being a valued member of the Guesty community.
Best regards,
The Guesty Customer Experience Team
Since we started we have many issues in…
Since we started we have many issues in the account including higher then agreed fees , inability to create a normal owner statement and owner dashboard and many other issues
14 July 2026
Reply from Guesty
Hi there,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with our platform has not met your expectations.
We understand your concerns regarding the higher-than-expected fees, challenges with creating owner statements and the owner dashboard, as well as the other issues you've encountered with your account. We appreciate you taking the time to bring these matters to our attention.
Your feedback is invaluable and has been shared with the relevant teams and your Account Manager. We are continuously working to improve our product, billing experience, and overall customer experience based on feedback like yours.
Thank you again for your honesty and for helping us improve.
Sincerely,
The Guesty Customer Experience Team
Guesty is a great solution
Guesty is a great solution! My trainer, Gabriel, made things easy to understand and struck the right balance between helping me learn to do it myself and taking care of the small tasks that would have made my transition more confusing and tedious. He presented the material clearly and thoughtfully and effectively so that I could migrate to this software with as little pain as possible, even during my busy season!
13 July 2026
Reply from Guesty
Hi Katie,
Thank you so much for taking the time to share your experience with us. We're delighted to hear that your transition to Guesty went smoothly, especially during such a busy time for your business.
We're also so glad to hear that Gabriel made such a positive impact. Knowing that his thoughtful and well-balanced approach helped you feel confident while learning the system means a great deal to us. We’ll be sure to share your kind words with him.
Thank you again for your trust in Guesty. We're grateful to have you with us and look forward to continuing to support you as your business grows.
Warm regards,
The Guesty Customer Experience Team
Our Experience With Guesty
Boise Vacation Rentals onboarded with Guesty last fall. The implementation process was smooth and professional, and we felt supported every step of the way. After go-live, Dana Evans, my customer success manager, made sure our positive customer journey continued. We are happy customers.
14 July 2026
Reply from Guesty
Hi Sam,
Thank you so much for taking the time to share your experience with us. We're delighted to hear that your onboarding with Boise Vacation Rentals was smooth, professional, and well supported.
It's especially wonderful to know that Dana Evans has continued providing the same level of support after your go-live. We know how important that continuity is, and we're glad your experience has remained a positive one.
We're grateful to have you as part of the Guesty community and look forward to supporting your continued success. Thank you again for your kind words—they truly mean a lot to our team.
Best regards,
The Guesty Customer Experience Team
Joseph was great to work with
Joseph was great to work with. He was very patient with us and did his best to explain things in a way we could understand. He was a great communicator! 10/10 would recommend him to anyone!
15 July 2026
Reply from Guesty
Hi Tyler,
Thank you so much for taking the time to share your kind feedback. We're so glad to hear that Joseph was able to provide the clear, patient, and responsive support you were looking for. Knowing that he made your experience a positive one means a lot to us.
Your recommendation is truly appreciated, and we're grateful to have you as part of the Guesty community. If there's ever anything else we can help with, please don't hesitate to reach out. We're always happy to assist.
Best regards,
The Guesty Customer Experience Team
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