Holiday Autos Reviews 

51,423
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,348 reviews, reviewers had a great experience with this company. Customers frequently find the website easy to use for comparing options and booking car hire, praising the straightforward process and clear explanations. Many appreciate the competitive pricing and transparent information provided, ensuring good value. The efficient service and helpful, friendly staff also contribute to a smooth rental experience. However, some customers noted unexpected extra charges or pressure sales for additional insurance at the rental desk. A few also mentioned issues with receiving a different car than booked, or problems with transfers and long wait times at pickup locations.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with many expressing significant dissatisfaction.... See more

Price

Reviewers highlight ambiguous aspects of price, with many praising competitive rates, good deals, and the... See more

Booking process

People report ambiguous experiences with the booking process, with many finding it quick, clear, and easy to... See more

Staff

Clients share ambiguous opinions on staff, with many reviewers reporting negative experiences such as... See more

Holidays

Consumers find holidays to be ambiguous, with many reporting extremely negative experiences that ruined their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fast and efficient experience. Have not picked up the rental yet. Just want to ensure they do not require any other insurance at Pickup. I have rented from Holiday several times. Why are they re... See more

Company replied

Rated 4 out of 5 stars

Good services and car supplied was as specified. Clean throughout. Couple of maintenance issues could have been sorted but these did not affect anything

Company replied

Rated 4 out of 5 stars

Holiday autos was great. Dollar car hire took money from my account without any explanation or authorisation. Finding it extremely difficult to contact someone at Dollar/Hertz

Company replied

Rated 4 out of 5 stars

Holiday autos is a very useful site for comparing car rental companies. All the problems I have ever had are to do with the individual rental companies that I have chosen and mainly to do with the pre... See more

Company replied


Company details

  1. #22 of 25 best companies in Car rental company

Written by the company

We compare prices across top rated car hire brands to find you the best deal available. We work with over 1,500 suppliers in over 30,000 locations meaning that our extensive car hire network can source any car from economy class to a 9 seater.


Contact info

3.9

Great

TrustScore 4 out of 5

51k reviews

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Asks customers to review

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3.9

All reviews

(51,423)

2,698 reviews in the last 12 months

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Rated 1 out of 5 stars

Debit/Credit card

You let me pay first incl.premium insurance and only after that you told me that your partner does not accept debit card. Well, OK. When trying to resolve this issue via your chat the chatbot said that cannot recognize YOUR booking reference and does not know how to continue. When I considered cancellation the whole booking I found a "little" note that you will charge me 227 EUR because it was less than 48 hours. Do you expect positive rating for such approach?

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

It’s very easy to book and you get a variety of options. The insurance you can buy makes you feel very safe!

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Quick and easy use of the site

Quick and easy use of the site. great choices of suppliers and cars. The prices are very competitive.

22 July 2026
Unprompted review
Holiday Autos logo

Reply from Holiday Autos

We're delighted to hear that you found our site quick and easy to use! It's wonderful that you appreciated the great selection of suppliers and cars, and our competitive prices.

Rated 1 out of 5 stars

You continue to advertise and profit…

You continue to advertise and profit from car rental companies that have pages of reviews describing them as "scammers", with the same complaints repeated over and over again. It is impossible to believe you are unaware of the volume and consistency of these reviews.

People book through a broker because they trust you to work with reputable companies. Instead, you are directing customers to businesses with long histories of complaints about aggressive upselling, hidden conditions and customers being refused their vehicles.

At some point, continuing to promote companies with such consistently poor reputations makes you part of the problem. If you're willing to take customers' money, you should also take responsibility for who you choose to partner with.

I will never book through this platform again and would strongly encourage others to research the rental company itself before booking, rather than assuming a broker has done that due diligence for you.

15 July 2026
Unprompted review
Holiday Autos logo

Reply from Holiday Autos

Dear Jodie ,

It's quite clear from your feedback that you're disappointed and frustrated.
Please contact us at hello@holidayautos.com with your booking number and your query so we can look into what went wrong, also if you don’t mind, please refer this email to me, so I can personally review it

Best Regards.
Mahmoud

Rated 5 out of 5 stars

Good range of options and competitive…

Good range of options and competitive prices. Clear info

21 July 2026
Unprompted review
Holiday Autos logo

Reply from Holiday Autos

We're happy to hear you found our options and prices competitive, and our information clear. We appreciate your positive feedback!

Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs. I arrived 59 mins late to collect car to be told my booking had been cancelled as I was late and that I will not be getting a refund as per their terms & conditions.

I was left with my family stranded at the airport and forced to pay standard tariff rates to an alternative hire company!

Update. Apparently it’s my fault for not letting them know I would arrive 59 mins late. I should have let them know! Quite how whilst flying I have no idea.
This 59 mins also apparently justifies them refusing to refund any of my £300 rental cost.
What absolute crooks! As I said. Avoid at all costs!!!!!!!!!

11 July 2026
Unprompted review
Holiday Autos logo

Reply from Holiday Autos

Dear Customer,

I am truly sorry to hear about the incredibly frustrating experience you and your family had at the airport. It's completely understandable that you're upset about your booking being cancelled
Unfortunately we can only guarantee the time that you selected on the booking and since you are late you could have contacted us before the wake up time and we could have helped you change the backup time when you know that you will be late but since the backup time passed from our end nothing can be done
Sorry that you had to face this but please next time try to contact us before the wake up time to assist you

Best Regards.
Mahmoud

Rated 5 out of 5 stars

Great choice and competitive prices

20 July 2026
Unprompted review
Holiday Autos logo

Reply from Holiday Autos

Dear Darren,
We're so happy to hear you appreciate our selection and competitive pricing! Thank you for taking the time to share your positive experience with us.
Kind regards,
Habiba

Rated 1 out of 5 stars

I booked a car hire in Kefalonia Greece…

I booked a car hire in Kefalonia Greece confirmed pick up and drop off details and paid. When the email confirmation came through it was to be picked up from Zakinthos a different island ? I tried to amend it but eventually had to cancel it . I tried again same happened I spoke to them and no apology just car wasn’t available so altered it to nearest available ??? A different island. So they have take 2 payments and I’ve no car Disgusting and have to wait a week or more to get my money back .

21 July 2026
Unprompted review
Holiday Autos logo

Reply from Holiday Autos

Dear Beverley,

It's quite clear from your feedback that you're disappointed and frustrated.

Please contact us at hello@holidayautos.com with your booking number and your query so we can look into what went wrong.

Best Regards
Kholoud

Rated 5 out of 5 stars

Best price

Best price, straight forward easy booking process.

21 July 2026
Unprompted review
Holiday Autos logo

Reply from Holiday Autos

Dear Casal,
We're delighted to hear that you found our prices to be the best and our booking process straightforward and easy. Thank you for your wonderful feedback!
Kind regards,
Habiba

Rated 1 out of 5 stars

very poor car supplier greenmotion…

very poor car supplier greenmotion corfu these suppliers should be checked out by holidayautos our supplier was only interested in finding fault on return got charged for damage already on the sheet no arguments just pay ot they keep you there and miss your flight not happy at all with them or holiday autos

19 July 2026
Unprompted review
Holiday Autos logo

Reply from Holiday Autos

Dear Peter

We are truly sorry to hear about your frustrating experience with the car supplier in Corfu. It's clear from your feedback that you are disappointed and we sincerely regret that you were charged for pre-existing damage. We take your comments seriously and are concerned to learn about the issues you faced.
Please reach out to the supplier, or you can check with your travel insurance about a compensation for the damage charges

Regards
Kholoud

Rated 1 out of 5 stars

Scammers and just pass the buck

Update: - don't you think I have not tried! Also, when I had an online chat with your support team, they just passed the buck (not our problem), as you are acting as an Agent for the company it very much is your problem,

Car was ok, now being scammed out of £83 no explanation as to why.

4 July 2026
Unprompted review
Holiday Autos logo

Reply from Holiday Autos

Dear Roy,

It's quite clear from your feedback that you're disappointed and frustrated. we apologize for the unknown charges that you got from the supplier.

As we don't have the full information regarding that charges, we recommend you to contact the supplier and request a final invoice that shows all the charges that happened from their end.

Best Regards
Kholoud

Rated 1 out of 5 stars

Very poor customer service and almost…

Very poor customer service and almost impossible to get any help when there is a problem.

I hired a vehicle through Holiday Autos and returned it in the same condition as it was collected. Despite this, there have been attempts to take additional card payments of approximately €800, with no clear explanation or proper way to resolve the issue.

I have tried to make contact, but the website is terrible and there appears to be no straightforward email address or useful way to speak to someone about the matter. The only option seems to be a “chat with us” bot, which offers no practical help whatsoever.

I still have no clear idea how this issue is supposed to be resolved, or who I am meant to speak to. For a company handling car hire bookings and payment disputes, the lack of accessible customer support is unacceptable.

Terrible customer service and a very frustrating experience.

20 July 2026
Unprompted review
Holiday Autos logo

Reply from Holiday Autos

Dear Nalyat,

It's quite clear from your feedback that you're disappointed and frustrated. we apologize for the unknown charges that you got from the supplier.

As we don't have the full information regarding that charges, we recommend you to contact the supplier and request a final invoice that shows all the charges that happened from their end.

Best Regards
Kholoud

Rated 5 out of 5 stars

Reliable

Reliable, affordable and user friendly. I had no issues searching for a vehicle that I needed and comparing it across numerous companies for the best options.

20 July 2026
Unprompted review
Holiday Autos logo

Reply from Holiday Autos

We are so pleased to hear that you found our service reliable, affordable, and user-friendly. It's wonderful to know that you had no trouble finding and comparing vehicles to get the best options. Thank you for your kind words!

Rated 1 out of 5 stars

I would never use Holiday Autos again.

I would never use Holiday Autos again.
I paid £300 plus in full with premium insurance before we went to Spain and when we arrived at Thrifty we were told to pay over another £400 plus to hire the car.
What a great start to our holiday being ripped off.
Will never use any of them ever again!!!

19 June 2026
Unprompted review
Holiday Autos logo

Reply from Holiday Autos

Dear Peter,

It's quite clear from your feedback that you're disappointed and frustrated.

Please contact us at hello@holidayautos.com with your booking number and your query so we can look into what went wrong.

Best Regards
Kholoud

Rated 3 out of 5 stars

I booked car hire with Holiday Autos

I booked car hire with Holiday Autos, all was well but having returned the car early, I was disappointed that there was no refund even though Enterprise the hire company confirmed the charge was reduced.
Probably better to book direct with Enterprise.

11 July 2026
Unprompted review
Holiday Autos logo

Reply from Holiday Autos

Dear Raymond ,

I regret that you feel this way about our service.

Since the booking was created first time through Holidayautos, then the change supposed to be done from our side as well before we start the rental.
But in this situation we apologize we don't have a position to issue a reufnd for returning the car early, but we recommend you to get in touch with the supplier to ask for a compensation, as the whole rental was paid as a package.

I apologize for any inconvenience caused.

Best Regards,
Kholoud

Rated 5 out of 5 stars

A very easy site to book great choice

A very easy web site to use I book with holiday autos twice a year no trouble the office in country have always got the details and await your arrival occasionally a free up grade is made, choice of car always met or better

16 July 2026
Unprompted review
Holiday Autos logo

Reply from Holiday Autos

We're so happy to hear you consistently have such positive experiences with our website and car rentals. It's wonderful to know our in-country teams are always prepared and that you appreciate the occasional upgrades and car choices. Thank you for your continued loyalty and kind words!

Rated 1 out of 5 stars

Unexplained cancellations

Booked as was getting a good deal, within seconds of the various confirmation emails coming through, I then got a number of cancellation emails as they placed my booking with a different provider at a slightly more expensive rate. Only to find that the second booking had also been cancelled. Customer service offered to rebook of course at even further increased rate.

19 July 2026
Unprompted review
Holiday Autos logo

Reply from Holiday Autos

Dear Ricky,

It's quite clear from your feedback that you're disappointed and frustrated.

Please contact us at hello@holidayautos.com with your booking number and your query so we can look into what went wrong.

Best Regards
Kholoud

Rated 5 out of 5 stars

Excellent service.

19 July 2026
Unprompted review
Holiday Autos logo

Reply from Holiday Autos

We're glad to hear that your experience was convenient. Thank you for sharing your feedback with us.

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