Fast and efficient experience. Have not picked up the rental yet. Just want to ensure they do not require any other insurance at Pickup. I have rented from Holiday several times. Why are they re... See more
Company replied
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United Kingdom
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Always used holiday autos for our car hire aboard. Very easy to book and competitively priced. Never had any issues would recommend this company.
You let me pay first incl.premium insurance and only after that you told me that your partner does not accept debit card. Well, OK. When trying to resolve this issue via your chat the chatbot said that cannot recognize YOUR booking reference and does not know how to continue. When I considered cancellation the whole booking I found a "little" note that you will charge me 227 EUR because it was less than 48 hours. Do you expect positive rating for such approach?
It’s very easy to book and you get a variety of options. The insurance you can buy makes you feel very safe!
Quick and easy use of the site. great choices of suppliers and cars. The prices are very competitive.
Reply from Holiday Autos
You continue to advertise and profit from car rental companies that have pages of reviews describing them as "scammers", with the same complaints repeated over and over again. It is impossible to believe you are unaware of the volume and consistency of these reviews.
People book through a broker because they trust you to work with reputable companies. Instead, you are directing customers to businesses with long histories of complaints about aggressive upselling, hidden conditions and customers being refused their vehicles.
At some point, continuing to promote companies with such consistently poor reputations makes you part of the problem. If you're willing to take customers' money, you should also take responsibility for who you choose to partner with.
I will never book through this platform again and would strongly encourage others to research the rental company itself before booking, rather than assuming a broker has done that due diligence for you.
Reply from Holiday Autos
Good range of options and competitive prices. Clear info
Reply from Holiday Autos
Avoid at all costs. I arrived 59 mins late to collect car to be told my booking had been cancelled as I was late and that I will not be getting a refund as per their terms & conditions.
I was left with my family stranded at the airport and forced to pay standard tariff rates to an alternative hire company!
Update. Apparently it’s my fault for not letting them know I would arrive 59 mins late. I should have let them know! Quite how whilst flying I have no idea.
This 59 mins also apparently justifies them refusing to refund any of my £300 rental cost.
What absolute crooks! As I said. Avoid at all costs!!!!!!!!!
Reply from Holiday Autos
I booked a car hire in Kefalonia Greece confirmed pick up and drop off details and paid. When the email confirmation came through it was to be picked up from Zakinthos a different island ? I tried to amend it but eventually had to cancel it . I tried again same happened I spoke to them and no apology just car wasn’t available so altered it to nearest available ??? A different island. So they have take 2 payments and I’ve no car Disgusting and have to wait a week or more to get my money back .
Reply from Holiday Autos
Reply from Holiday Autos
very poor car supplier greenmotion corfu these suppliers should be checked out by holidayautos our supplier was only interested in finding fault on return got charged for damage already on the sheet no arguments just pay ot they keep you there and miss your flight not happy at all with them or holiday autos
Reply from Holiday Autos
Update: - don't you think I have not tried! Also, when I had an online chat with your support team, they just passed the buck (not our problem), as you are acting as an Agent for the company it very much is your problem,
Car was ok, now being scammed out of £83 no explanation as to why.
Reply from Holiday Autos
Very poor customer service and almost impossible to get any help when there is a problem.
I hired a vehicle through Holiday Autos and returned it in the same condition as it was collected. Despite this, there have been attempts to take additional card payments of approximately €800, with no clear explanation or proper way to resolve the issue.
I have tried to make contact, but the website is terrible and there appears to be no straightforward email address or useful way to speak to someone about the matter. The only option seems to be a “chat with us” bot, which offers no practical help whatsoever.
I still have no clear idea how this issue is supposed to be resolved, or who I am meant to speak to. For a company handling car hire bookings and payment disputes, the lack of accessible customer support is unacceptable.
Terrible customer service and a very frustrating experience.
Reply from Holiday Autos
Reliable, affordable and user friendly. I had no issues searching for a vehicle that I needed and comparing it across numerous companies for the best options.
Reply from Holiday Autos
I would never use Holiday Autos again.
I paid £300 plus in full with premium insurance before we went to Spain and when we arrived at Thrifty we were told to pay over another £400 plus to hire the car.
What a great start to our holiday being ripped off.
Will never use any of them ever again!!!
Reply from Holiday Autos
I booked car hire with Holiday Autos, all was well but having returned the car early, I was disappointed that there was no refund even though Enterprise the hire company confirmed the charge was reduced.
Probably better to book direct with Enterprise.
Reply from Holiday Autos
A very easy web site to use I book with holiday autos twice a year no trouble the office in country have always got the details and await your arrival occasionally a free up grade is made, choice of car always met or better
Reply from Holiday Autos
Booked as was getting a good deal, within seconds of the various confirmation emails coming through, I then got a number of cancellation emails as they placed my booking with a different provider at a slightly more expensive rate. Only to find that the second booking had also been cancelled. Customer service offered to rebook of course at even further increased rate.
Reply from Holiday Autos
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