haart Reviews 

Whatever you do, please don’t give your property to this management company.

The communication is extremely poor, and they are completely nonchalant when issues arise. They rarely answer the phone, fail to respond to emails, and I’m constantly having to chase them for updates.

Rent payments are consistently late, and whenever there is a problem, they seem more interested in passing the blame than taking responsibility.

To make matters worse, there is a six-week exit fee, meaning I’m now losing even more money just to leave.

I’m desperately trying to get out of this awful contract. I would not recommend this company to any landlord looking for a reliable property management service.

Particularly… stay away from the Dagenham branch.

Working with Matthew Gardiner was like having a real estate GPS—we always knew where we were heading! From start to finish, the process was smooth, stress-free, and even enjoyable. They were always available to answer questions, kept us updated every step of the way, and genuinely cared about getting the best outcome. Whether you're buying or selling, I wouldn't hesitate to recommend Matthew Gardiner to anyone looking for an outstanding real estate agent. Five stars! ⭐⭐⭐⭐⭐"

Heart were great with my hous purchase. Compared to other agents in the local area they understood exactly what I wanted and helped progress my sale. Very happy with Naz my agent in the brakcnell branch. Comms was great at each stage.

I had an excellent experience with Haart Estate Agents in Thornton Heath, especially with Agent Mo. He first helped my dad sell his house, and when it came time to sell again two years later, we knew exactly who to contact.
Mo was professional, approachable and incredibly supportive throughout the whole process. He kept us updated, explained everything clearly and always made time to answer any questions. His knowledge of the local market and commitment to getting the sale through made a real difference.

Trying to sell this property was so stressful but Mo made the process feel much more straightforward. I am very grateful for all his help and would highly recommend Mo and the Haart Thornton Heath team to anyone looking to sell their home.

As a landlord who's rented out through Haart multiple times (i.e. they found tenants), I do not recommend them and will not work with again. When time comes to sort out return of security deposit, without exception it takes literally weeks and weeks of chasing with zero effect. No one responds to emails, voicemails go unanswered...

Last time I ran out of patience and had to escalate to their execs: Sat Basi, Antony Lark, John Phillips and Mark Hurdle. Only then I got a response from Temi Hazarbasanova-Stuart and even so it still took over a week for the refund to get into my account. Utterly shambolic.

My experience with Haart has been extremely disappointing. My family has been without a reliable water supply for over five weeks, despite reporting the issue multiple times. During this period, we have had to rely on other tenants for water, even though we have always paid our rent on time.

Communication has been very poor. Calls are often not returned, updates are limited, and we have been left chasing for information instead of receiving proactive support. We have also reported damaged items and heating issues, but these have not been resolved satisfactorily.

I was particularly disappointed with how our concerns were handled. Rather than feeling supported, I felt that our complaints were not taken seriously and that we were treated unfairly after raising ongoing issues.

Based on my experience, I cannot recommend Haart as a letting agency. I hope they improve their communication, maintenance response times, and the way they treat tenants facing serious issues.

I have sold two properties in Plaistow through Haart. Even though the sales were ten years apart the person handling both sales was Matthew. He managed to get me a much better price than I was previously offered in the first sale and pushed it through to a very speedy conclusion.
On the second sale his knowledge of the local area meant we were able to offer the property at the correct price to find the right buyer. When we were getting nervous about the sale falling through he was able to reassure us that everything was on track.
I would definitely recommend Matthew for his experience, professionalism and especially his local knowledge.

For an agency with such strong reviews, my experience fell well below expectations due to poor communication, weak coordination, and the constant need to chase for updates.

Our house was sold at the top end of the price bracket within a week, which was a great start. However, communication afterwards became very limited, often one-way, and at times felt non-existent.

To begin with, the keys to my house after an open day were not returned within the promised timeframe, requiring several follow-up emails and phone calls. While the agent did apologise after I raised the issue, a simple text or phone call with an update would have gone a long way.

Throughout the buying process, we received numerous urgent emails from the team, forwarded by our buyers and others further down the chain. Every time, we responded quickly and addressed any concerns, but we rarely received a response or any meaningful update in return - leaving us worried and in the dark.

The most frustrating example was when we were told that the bottom of the chain had a "hard deadline" for completion, despite us being less than four weeks away from it. This deadline had NEVER previously been communicated to us & the onward chain, causing unnecessary stress and a scramble across the chain to try and complete in time. A manager eventually had to step in to clarify the situation.

After everyone agreed to work towards that deadline, another completely different completion timeframe suddenly emerged from the top of the chain. It was difficult to understand how two conflicting deadlines could exist without being communicated between the agents involved. In the end, we agreed to break the chain to keep things moving.

Following that, we encountered further issues with our buyers, which resulted in me constantly chasing my solicitor, the estate agents and other parties for updates, while also trying to ensure information was being shared across the chain.

I appreciate that issues arise during house sales and purchases, and not everything is within an estate agent's control. However, for an agency with a 4.8-star Google rating, I expected top communication. My experience was characterised by poor communication with me as the vendor, a clear failure to gather and share essential information between key stakeholders, and important deadlines only coming to light at the last minute. More often than not, I felt I was doing the legwork myself—chasing solicitors, gathering information and making sure everyone in the onward chain was kept informed.

Communication was generally poor with most of the team until the manager stepped in. Michael was noticeably more responsive but it didnt help with the overall experience and result.

The house purchasing process in the UK is never easy, so choosing the right estate agent and the right people involved should hopefully help reduce unnecessary stress.

Absolutely shocking company we bought our house through haart and will never go through them again. Jamie and Alex are awful, they are liars and unprofessional, Jamie is always in a meeting and both would tell us they’d call back and never would. We would constantly have to chase for updates and were even fed made up stories to keep us off their backs. The whole purchase was dragged out for months and to top it off we get a call from them a month in to living in our new property asking if we were selling and to consider them if we where! We would have dropped out of the sale if we didn’t have our hearts set on this house due to all the stress they caused. Never again!

Having dealt with several estate agents over the years, I can confidently say that Haarts stands out as one of the most professional, proactive, and genuinely customer-focused agencies I have worked with.

A special mention has to go to Adam Francis, who was absolutely outstanding throughout the entire process. From the very beginning, he kept me informed every step of the way, answered my countless questions with patience and professionalism, and was always available whenever I needed advice or reassurance. What really impressed me was how proactive he was in liaising with the sellers and their solicitors to keep everything moving and minimise delays. His communication and commitment made what could have been a stressful experience feel far more manageable.

The whole team at Haarts provided an excellent level of service, demonstrating professionalism, honesty, and genuine care for their clients. They never made me feel like just another customer—they took the time to understand my needs and worked hard to ensure the process was as smooth as possible.

I wouldn’t hesitate to recommend Haarts to anyone looking to buy or sell a property. If you’re looking for an estate agent that truly goes the extra mile, keeps you informed, and genuinely cares about achieving the best outcome for you, Haarts is the one to choose. Thank you to Adam and the team for such an outstanding experience. Highly recommended!

Saff, has been fantastic to work with. As our main point of contact at haart liaising effectively with out tenants, his professionalism is excellent, communication is always on point, he consistently keeps us well informed of any issues, changers or requirements. His proactive approach and clear communication have made the process smooth and stress free, Highly recommended.

Worst and most unreliable "estate agent" ever. If you ever sell and choose Haart as the estate agent, you won't get far with these crooks! Many months had gone by and not a single viewing on my property, AND THEY "LOST" OUR HOUSE KEYS. As soon as we changed to a new estate agent, we got a buyer within weeks. AVOID AT ALL COSTS.

This company is total scam … please don’t give your house .

They are providing false information, doesn’t look after your house. They only care about own profits.

I used 2 times this company and both times they didn’t look after it’s a rubbish company.

Stay away from haart Maidstone

What can I say, These guys are gangsters. They say one thing and blatantly lie. George valued our property and drew up a contract, I queried the illustration of cost and was assured that I would only pay 1% plus vat. In fact I have the very same agreement in an email. They charged me a fix fee, the illustration was a red herring and I was conned. We consider ourselves as savvy but good old and his manager Nick should be wearing a mask as D Turpin did.
Avoid and be very wary. You have been warned!!!!!!!

Our property is on the market with another estate agent, who we are perfectly happy with. I received persistent phone calls from Haart, on an almost daily basis, until I had a conversation from someone supposedly from a branch in our town - they haven't got one. It then transpires that they were able to make this cold call as they obtained my contact details from a 3rd party data supplier. Won't be using this company!

I'm absolutely shocked by the behaviour of this letting agent.
When we went to move into our new flat it was filled with dead insects and the freezer was full of mould. It was clear the agent didn't do the standard checks on the apartment before we moved in. We then requested it be cleaned so it was livable. Azimjon Uzokov (I advise you to avoid this agent), made it very difficult for us to have it cleaned and furthermore one set of keys for the lock didn't fit.
Azimjon told us the landlord agreed that if we arranged a professional cleaning at the price of £190 and had new keys cut at the price of £18
that would come out of the next month's rent. We sent the receipts for these payments and then we received an urgent email from Azimjon stating our landlord will now take legal action against us for underpaying rent, though he said our landlord agreed that deducting these costs form our rent was fine (we have email evidence of this). We have called and emailed Azimjon and the office multiple times and they will not respond to us.
We have proof of these payments and the agreements made and yet Azimjon is threatening us and uncontactable. Disgusting, unprofessional and irresponsible behaviour. Please go elsewhere!

Hossin showed me today two properties. It was a good experience for me as I am new to this market. He was very helpful and easy to get with. I also noticed that Hossin kept me informed throughout this process.

Do not touch this horrible Estate Agents,
The Orpington in Kent branch.
The Manager is ARROGANT, CONDESCENDING & PATRONISING!!
The Staff are like Lapdogs, they follow what there Master says & they are NOT
INTERESTED in answering your questions!!!! and they are very AGGRESSIVE in there telephone conversations !!!! Steer well clear of these charlatans!!!!!!

Excellent and prompt responses to all enquiries.
Consistent and helpful updates provided on a regular basis.
A special thank you to Sorina Surdu for handling our queries so efficiently and with such a positive approach.
Many thanks 🙏
Alex Olanrewaju

This company have bombarded me with mailings to the point of desperation. I have a property on the market hence their contact but it's relentless. I've called them on more than one occasion to stop the mailings and returned their communication by RETURN TO SENDER but they keep coming. Unfortunately for them, I've now had to leave a very poor review on Trustpilot as they have ignored my requests every time. I would never sell any property on this site. They hound you. This clearly and sadly demonstrates desperation on their part.