Go Airport Parking Reviews 

Having booked and paid for park and ride at Manchester months in advance I was on arrival told that the company who I arranged this with had outstanding payments for a month and were not returning the car parks call, so they would not honour the parking voucher. With no option as now no time to sort anything else I had to pay them directly .. so ended up paying twice !

Avoid this company if you want a reliable booking and actual customer service!
I booked my parking space through the Go Airport Parking website and received a confirmation email. However, when I turned up at the Manchester Maple Manor car park on July 3rd at 5:30 AM, I was told my reservation did not exist in their system. Due to Go Airport Parking's error, I was forced to pay an additional £64.99 on the spot just to park my car.
I am incredibly frustrated with the complete lack of communication from this company. I have sent multiple emails regarding refund request and have received absolutely nothing back—not even an automated acknowledgement.

I am now out of pocket for both my original booking from Go Airport Parking and the emergency on-site ticket from Manchester Maple Manor due to Go Airport Parking error. I sent my initial complaint over a week ago and a follow-up reminder two days ago, providing full receipt evidence, but they are completely ignoring me.

Scam company!!

This company is fake. They won't give you your money back if you cancel your reservations. The site is left because the original site does not take responsibility for the left side that charges for booking. They inform that the return will take place within 14 days, but they never return it and do not respond to emails. Avoid this fake company.

SCAM, DO NOT USE.
Received a cancellation text 36 hours before my booking at Glasgow. The text said there has been an incident at the parking yard and I'd get a refund in 3-5 days.
Over 3 weeks later and still no refund. Rang the customer service number and was told I was in a refund queue, as they had a lot of people to refund, was told he'd sent my refund over to the accounts department.
Person I spoke to was rude and eventually just left the call connected and walked away, as I could still hear the background noise from other staff members. This went on for over 3 minutes, so I eventually ended the call. Rang back and spoke with someone else, who said my refund was processed and I'd get it on Monday.
Started a claim with bank, as from reading reviews this is clearly a scam company.
Ended up using Flying Scot parking, absolutely great experience, would highly recommend.

I have been sitting for over a month waiting on a refund for a cancelled booking, I have received no return emails after sending countless, this is the Dunlin one by the way. Horrible experience and I will be contacting consumerline as this seems to be happening very often

DO NOT USE THIS COMPANY. We used this companies meet and greet service to look after our car at Luton airport. We followed there instructions and called half an hour before arriving at the drop off zone. When we arrived, there was no one waiting.So we called the number again and was told the driver was on his way. But he didn't turn up.This went on for forty minutes. We made a total of seventeen phone calls during this time, and on each occasion was told a driver was on his way. You are only allowed ten minutes to drop of for £7. We had exceeded this time allowance by thirty minutes, so we received a £95 penalty charge. We were now panicking that we would miss our flight, so we drove out of the airport to try and find alternative parking. As we were about to drive into the long term car park, a driver eventually called to say he was waiting at the drop off zone to collect our car. We returned, he apologised and took our car. On returning. We again called them twenty minutes before hand as instructed. It took them fifty minutes to return our car. We sent three messages of complaint on there website and three emails. They ignored all of them. There service and customer care is appalling. Will never use them again.

This is for the Dublin car park. Rang all numbers supplied by the confirmation email, not one answered, my flight is at 3am tomorrow morning and I do not want to be stranded, trying to phone people looking to see where they are. The reason i wanted to contact them was because my flight times had changed, but could not get anyone, so i cancelled, well at least I think I have, will let you know ok

Booked long stay parking for Leeds back in February. Received a text message with just 48hrs to go cancelling the parking, stating incident at airport.
No incidents reported online or on the LBS website and Leeds airport site still allowing bookings for their carparks.
Tried contacting them, no response. Very poor.

I messaged about my parking to be told my parking was cancelled. They said theyd refund me in 14 days. I have not recieved any confirmation of refund or proof its actually been processed. I have rang multiple times and been told no one can help. I have emailed multiple times and been ignored.

WARNING – Please read before booking with this company.

I booked a meet and greet parking service believing it was connected to Birmingham Airport, but after returning from my trip I ended up receiving a parking charge notice because my vehicle had apparently been parked in a random car park instead of the secure airport parking that was advertised.

What concerns me even more is that after researching further, I discovered very similar experiences reported by other customers online and in news articles, including a couple travelling to Ireland earlier in April whose story was featured by Birmingham Live.

There also appear to be reports from customers saying they were originally given details of one parking location, only to later be told they had been “upgraded for free” to another arrangement, which naturally makes customers feel reassured at the time. Looking back now, the whole situation feels extremely misleading and unclear.

The experience caused unnecessary stress after returning from holiday, especially trying to get proper answers while being passed between different company names, websites, and contact details.

I would strongly advise anyone booking airport parking to double-check they are using the official Birmingham Airport website or a fully verified provider before handing over their vehicle and keys.

A holiday should not end with parking charges, uncertainty about where your car was actually kept, and worries afterwards about scam texts and unexpected notices.

Do not use this company. I booked meet and greet parking at Leeds Bradford Airport months ago. The instructions I got said this is the official LBA meet and greet service. Tonight I've had a text message saying its been cancelled. We fly in 2 days time. Utter jokers. Completely unprofessional.

I do not recommend Go Airport Glasgow.

When we arrived at the parking, nobody was there. There was no shuttle car to take us to the airport parking as promised. We were told to order a taxi ourselves and that we would be reimbursed for the cost. They also assured us that on our return journey someone would be waiting for us at the airport, as long as we called them in advance. They explained they were “extremely busy.”

Unfortunately, when we returned, exactly the same situation happened again. We called them, but nobody came to pick us up, so once again we had to pay for a taxi ourselves.

This was three months ago. Since then, I have sent multiple emails, provided all taxi receipts, and repeatedly asked for the promised refund. Despite this, I still have not received my money back.

Very disappointing customer service and poor communication. I would not use this company again.

We left our car with this valet parking service for 10 days in Dubai and came back to an absolutely unacceptable situation.

The inside of the car smelled strongly of cigarettes, there was cigarette ash inside, food waste left in the back seat (we got all the pictures to prove that). What makes this even worse is that our newborn baby’s car seat was installed in the vehicle the entire time. The fact that someone smoked inside a family car with a newborn seat is beyond careless and completely unacceptable.

On top of that, despite informing them of our arrival time multiple times, we waited over an hour for the car to be returned. During that wait, we repeatedly called the driver and were told several times he was “5 to7 minutes away,” which was clearly untrue. Mind you, we had to wait for an hour with our newborn baby.

To make matters worse, we still had to pay the full 10-day valet parking fee ourselves, in addition to paying out of pocket for professional cleaning to remove the cigarette smell and mess left behind in the car.

It has now been over a month since we raised this issue directly with the company. Apart from verbal apologies, no accountability has been taken and no reimbursement has been made.

Extremely disappointing experience and a complete lack of professionalism and responsibility. We would strongly advise others to think twice before trusting this company with their vehicle.

Great service on time and with a snile

Quick, efficient and well priced service!
Made easier by keeping in contact via WhatsApp which meant we waited only 5 minutes for our pick up - very much appreciated when you’ve came off of a long flight late at night!

We booked way back in Feb for parking at Manchester Airport on 26 Apr 26. Two days before this date we had a text to say it had been cancelled. I tried to call multiple times but to no avail. spoke with them via chat and was told the parking was cancelled due to parking maintenance. My wife tried to book again on the same day as we were cancelled ie 24 Apr. She was allowed to rebook but the price had doubled.

We booked with another company.

On drivingnpast whete we would have parked there was no such maintenance. Hmmm.

We went on holiday and returned 10 days later. We drove past the parking and still no maintenance.

I was assured I would get a refund. But nope. We are now going through our bank to do a charge back. Wish I'd knew about this site before booking as we wouldn't have booked.

AVOID AVOID AVOID.

Genuinely awful customer service. Have been told to email and contact various ways to get a refund - it has been months and no replies to emails. Shocking customer service and no way of escalating. Will never use again and recommend no one else does.

We contacted the company as per the email and arrived at the “car park” after 20 minutes, we were greeted by a closed gate so I rang the same number and they gave me a code to enter the site, the instructions on where to park were difficult to follow as the site was dark but we understood that we were to park near the “green bunker” I did so and the receiver of the call told me that it was fine where we were parked and we were able to keep our keys. We were told the “bus” had just left and we would be getting an Uber instead. We then waited around 20 minutes for the Uber to arrive and were eventually greeted by the receiver of the call and the uber at the same time, the receiver told me that they’d need to move our car so would need the keys, we weren’t given any “receipt” as specified on the original email I received. We were then dropped at the 1 hour free car park at LBA.

Upon our return this is where the problems started. I rang the number from the email and was told to wait in the baggage collection area as the driver would take 20 minutes to arrive so I would receive a call when the driver is 5 minutes away so we could walk down to the car park. I then received another call from a different number 5 minutes after the original call saying that the company couldn’t find my booking, I told them as many details as possible and they said that my booking had been put down as a “no show”. I was then called again 11 minutes later and told that everything was ok and again that the driver would be there to pick me up in 20 minutes I let this slide as there was obviously some sort of mix up. After 20 minutes I called one of the 3 numbers and it was received by a different person again and I was told that the driver would be with me in another 20-30 minutes after already waiting over 35 minutes - at this point in the cold as we had not received any communication and headed out of the baggage area into the smoking area as we were getting impatient due to the long wait time.

I argued the point that we had already waited 35 minutes and was told by the operator that there’s nothing they could do and hung up immediately, I then rang back instantly and was received with a terrible attitude and told at the end of the conversation that we should head towards the 1 hour car park as the driver was there

we headed down to the car park and want sure where to look and found 2 gentlemen one of which I recognised from the trip out we put our bags into the back of the van and headed towards the car park where we had originally left our car. On the way the driver stopped and dropped off the other gentleman in the vehicle and we were told that the company had paid for 10 spaces in the premier inn car park. I didn’t think anything of this as the driver was talking about all sorts of random things. We were about 10 minutes away from the airport parking lot and the driver received a phone call (this didn’t connect to hands free) and he said he’d have to answer. He carried on driving and answered his phone, the person on the phone said that they couldn’t find a car which was the same make and model as my vehicle and the driver said the the person on the phone to “keep looking and let me know”. He then received another call a couple of minutes later - he again answered it whilst driving - to which he stated that the car they were looking for was blue (the colour of my car) and the same make and model. I asked him if the vehicle they had “lost” was mine and he said “no it’s someone else’s”. When we eventually arrived at the airport parking lot 1 hour 15 minutes after my original call we drove to where I had parked my car and it wasn’t there, we then proceeded to the corner of the “parking lot” and the driver said can I see my car I said yes and pointed it out. We then got out of the van collected our bags and the driver said you might want to leave your bags in the can as the drive we had dropped off had my keys we then had to wait a further 15 minutes for the other driver to arrive. We were offered 20% discount by the gentleman who drove us to the car park but not received anything yet and I’m not expecting to from the previous contact I had with them.

All in all a dreadful experience and very stressful, would not recommend to anyone.

Just to make it clear this is for the Glasgow car park.
The signage for carpark not great but there was someone waiting for us to guide us to the large gated compound. Our car was taken away to be parked up, got in shuttle vehicle with another couple , the drop off fee was split between us. Pick up was good had to wait 10 mins. Our car had not been moved was exactly the same as we left it. Would definitely recommend.

SCAM SCAM SCAM. THIS COMPANY IS THE BIGGEST SCAM. DO NOT USE IF YOU VALUE YOUR VEHICLE. We came back to Dubai airport they’d used all the petrol and the car had been smoked in and there was a burn mark in the upholstery. Our car has been ruined by these SCAMMERS. DO NOT USE THIS COMPANY. Cannot be trusted. More than a week and the smell is still in the car. DO NOT USE