GlowZone Sussex Ltd Reviews 

579
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally polite and incredibly helpful staff members who consistently maintain a clean and tidy workspace during their home service appointments. Many people highlight that the professional engineers always arrive right on time, offering thorough explanations and valuable advice regarding various plumbing and heating issues. Though some loyal customers have relied on these trusted services for many years, new clients also quickly benefit from prompt emergency callouts. Reviewers consistently recommend the reliable boiler maintenance, friendly office communication, and overall high-quality workmanship provided throughout the entire service process.

What people talk about most

Service

Customers consistently report positive experiences with service, highlighting a friendly and efficient team.... See more

Staff

Users describe positive interactions with staff, highlighting consistently friendly, efficient, and... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that the team is always prompt, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleasant and helpful receptionist. Engineer arrived at agreed time and offered some helpful advice. He worked tidily and left no mess. He left information about his testing results and an invoice... See more

Rated 5 out of 5 stars

Excellent service. Quick to respond to call and same day emergency call out. Engineer very courteous and kept work space tidy. Cleaned up afterwards. Job took in total nearly five hours... cost very... See more

Rated 5 out of 5 stars

I've used this company for a many years for various boiler related jobs and new radiators. Very efficient and would highly recommend. They turn up when they say, get the job done well and are clean an... See more

Rated 5 out of 5 stars

Alex is always friendly, efficient and very helpful. This time he pointed out that I needed more access to the gas meter than the kitchen fitters had allowed me, and marked out what more needed to b... See more


Company details

  1. #16 of 60 best companies in Gas engineer
  2. #20 of 45 best companies in Gas installation service
  3. #23 of 74 best companies in Central Heating Service
  4. #23 of 118 best companies in Heating service
  5. #21 of 98 best companies in Plumber
  6. #4 of 8 best companies in Radiator repair service

Written by the company

Glowzone Sussex Ltd is the premier, independent gas, heating and plumbing business in the city of Brighton. As the first heating company in Brighton to offer same-day response times to boiler breakdowns, we have paved the way in rapid response. It is this revolutionary service that has earned us an enviable reputation for being a reliable and reputable company. Our team of engineers have over 70 years experience at Glowzone Sussex Ltd alone, working on the diverse range of boilers. We offer a unique level in quality of service, achieved through considerable investment in our systems and dedicated staff. As well as offering annual gas safety inspections and boiler services at competitive prices, we are Platinum Accredited Installers of Worcester Bosch, and are able to offer comprehensive warranties of up to 12 years on our quality boiler installations and provide free, professional no-obligation quotations upon request. To help spread the cost on a new boiler we can offer 0% interest free credit over two years with Novuna Finance. To find out what other options are available, please visit our website for more details: www.office@glowzone.co.uk


Contact info

4.9

Excellent

TrustScore 5 out of 5

579 reviews

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4.9

All reviews

(579)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

Responsive to our requirements

Responsive to our requirements and arrived when agreed, with competent and efficient engineers with a pleasant manner. Over the years we have used Glowzone and have been very satisfied with their whole approach and will continue using them into the future.

7 August 2026
Rated 5 out of 5 stars

Always deliver

Always deliver - Alex is great for offering advice and insight. Both boiler replacement and radiator installation has been great

13 January 2026
Rated 5 out of 5 stars

Alex and Bailey arrived on time and…

Alex and Bailey arrived on time and were so professional, tidy and installed new boiler and control panel in a day in the heat of the loft. I really cant recommend Glowzone enough - the office scheduled this in really quickly and had great communication and the engineers were excellent - amazing service all round

30 July 2026
Unprompted review

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