Gledhill/ Gledhill Response Reviews 

1,517
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 501 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff who arrive on time, carefully examine the equipment, and explain repairs clearly. Consumer feedback strongly highlights the efficient customer support and prompt responses when dealing with maintenance needs, ensuring appointments are handled smoothly. Some reviewers were not happy with the customer service, mentioning repeatedly cancelled visits, delayed communication, and unresolved problems regarding installations. A few people also felt that repairs lacked urgency, leaving essential facilities completely out of order and causing significant inconvenience for residents.

What people talk about most

Service

Customers report great satisfaction with the service, praising the prompt response times and efficient... See more

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Customer service

Consumers find customer service to be positive and reliable, consistently praising the helpful call centre... See more

Product

Customers consistently note ambiguous experiences with product performance and reliability. While many... See more

Response time

Reviewers mention positive feedback about response time, highlighting fast communication and prompt fault... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Alex went above and beyond. He was professional, friendly, and incredibly thorough, making sure everything was done to a high standard. He took the time to explain everything clearly, sorted out the i... See more

Company replied

Rated 5 out of 5 stars

A.J. attended my property to sort out a couple of plumbing issues. He was prompt, professional and cheery-mannered. I was really pleased that he assessed the situation carefully and double checked th... See more

Company replied

Rated 5 out of 5 stars

First week in apartment and hot water tank not working. Overheard a neighbour saying that she was expecting an engineer to visit next day. I rang Gledhill at 16.40. A very pleasant young woman took th... See more

Company replied

Rated 5 out of 5 stars

Gledhill is a secondary company used by our letting agents. We have had so much trouble with our boiler and water tank for months and months with reoccurring problems. Our engineer this time around, V... See more

Company replied


Company details

  1. Manufacturer
  2. Building materials market
  3. Building Materials Supplier
  4. Engineer
  5. Heating equipment supplier
  6. Plumber

Written by the company

Gledhill is a leading UK manufacturer of hot water and heating solutions. Established in 1926, quality, innovation and reliability are at the heart of our business. We are dedicated to providing durable, efficient products which meet the needs of our customers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(1,517)

487 reviews in the last 12 months

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Rated 5 out of 5 stars

Fixed my non responsive unit!

We had a non responsive unit after moving into a new house which meant we didn't have hot water for a few days. Both the people over the phone and Justin who came to fix our unit were very friendly, responsive and helpful. Justin was at our house within a day of us calling and for a fixed price repair he came back twice and made sure our boiler/ unit was up and running well, replacing multiple parts to make sure we had good water pressure etc. We were so happy with Justin’s friendly and patient service as he got our hot water back up and running. He did such a thorough job and we feel much better knowing our unit has been looked at before the colder months. Thanks so much Justin and the Gledhill response team :)

3 September 2026
Unprompted review
Rated 5 out of 5 stars

AJ was on time

AJ was on time, smart, confident and amiable.
He introduced himself, got from me what he needed to do and got on with it. What I thought might be a difficult job was to AJ straightforward.
As I suspected out of 5 room thermostats two were faulty. He had the parts to replace one and is returning to do the other. Employee of the month in my view. I hope Gledhill are pleased to have him Excellent - no faults at all!

4 September 2026
Unprompted review
Rated 5 out of 5 stars

AJ the Gledhill engineer

AJ the Gledhill engineer, is a very friendly and lovely young man. He is reliable and very good at his job. I can’t praise him enough for his
conscientiousness.
H.S.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Gledhill!

My appointment was made the day after I phoned about the boiler problem.
Jamie arrived on time, was very friendly and most important fixed the problem within an hour.
It was a pleasure to meet him and I would highly recommend this company

2 September 2026
Unprompted review
Rated 5 out of 5 stars

An excellent professional experience

An excellent professional experience, he couldn't have been more helpful in trying to resolve the issue. He went the extra mile, which is very rare these days.
A genuinely great customer experience. A credit to himself and Gledhill. Sorry, I forgot your name.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Highly responsive and professional

Highly responsive and professional. Gledhill provided a full boiler replacement at very short notice. They went above and beyond to ensure we were happy with the new installation. Fully recommend them.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Everything went smoothly

Everything went smoothly, arrived on time, and replaced the thermostat and some wiring which was faulty. Good explanations given and I was very satisfied with your engineer CDMillar.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

I reported the fault only yesterday…

I reported the fault only yesterday morning and the engineer was booked in and arrived this morning - less than 24 hours later! The engineer was delightful and very helpful in explaining what happened and why, as well as what remedial action he was taking.
The work was completed very quickly and efficiently.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Good quick service

Engineer arrived and quickly diagnosed problem (thermostat), went to his van returned with part and replaced it and I was fixed. Excellent service thank you.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent work

I've lived in this development, built in 2005, for 18 months. I knew work would be needed.
So far I've had a new boiler, a new kitchen tap, a replacement light switch and, most recently, a new oven switch.
Gledhill staff have always been friendly, timely, knowledgeable and they clean up. What more can you ask?

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service in all areas. …

Gledhill dealt with my query promptly and arranged an engineer to call. The engineer arrived on time and carried out the work very well, explained to me what he’d done and was very courteous, i am very pleased with Gledhill.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Very professional and courteous…

Very professional and courteous engineer who phoned ahead before his appointment. He was on time. Serviced the boiler , explained what he had inspected and then gave me a signed sheet to illustratehis findings. If I have had a problem they are very quick to respond and organise a visit.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Totally reliable

I’ve used Gledhill for 17 years to service my water heater and replace faulty components when necessary.
The people I’ve spoken to by phone and the engineers who’ve visited have been polite, knowledgeable and punctual.

24 August 2026
Unprompted review

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