Alex went above and beyond. He was professional, friendly, and incredibly thorough, making sure everything was done to a high standard. He took the time to explain everything clearly, sorted out the i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Gledhill is a leading UK manufacturer of hot water and heating solutions. Established in 1926, quality, innovation and reliability are at the heart of our business. We are dedicated to providing durable, efficient products which meet the needs of our customers.
Squires Gate Lane, FY4 3RL, Blackpool, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We had a non responsive unit after moving into a new house which meant we didn't have hot water for a few days. Both the people over the phone and Justin who came to fix our unit were very friendly, responsive and helpful. Justin was at our house within a day of us calling and for a fixed price repair he came back twice and made sure our boiler/ unit was up and running well, replacing multiple parts to make sure we had good water pressure etc. We were so happy with Justin’s friendly and patient service as he got our hot water back up and running. He did such a thorough job and we feel much better knowing our unit has been looked at before the colder months. Thanks so much Justin and the Gledhill response team :)
AJ was on time, smart, confident and amiable.
He introduced himself, got from me what he needed to do and got on with it. What I thought might be a difficult job was to AJ straightforward.
As I suspected out of 5 room thermostats two were faulty. He had the parts to replace one and is returning to do the other. Employee of the month in my view. I hope Gledhill are pleased to have him Excellent - no faults at all!
AJ the Gledhill engineer, is a very friendly and lovely young man. He is reliable and very good at his job. I can’t praise him enough for his
conscientiousness.
H.S.
My appointment was made the day after I phoned about the boiler problem.
Jamie arrived on time, was very friendly and most important fixed the problem within an hour.
It was a pleasure to meet him and I would highly recommend this company
An excellent professional experience, he couldn't have been more helpful in trying to resolve the issue. He went the extra mile, which is very rare these days.
A genuinely great customer experience. A credit to himself and Gledhill. Sorry, I forgot your name.
Highly responsive and professional. Gledhill provided a full boiler replacement at very short notice. They went above and beyond to ensure we were happy with the new installation. Fully recommend them.
Everything went smoothly, arrived on time, and replaced the thermostat and some wiring which was faulty. Good explanations given and I was very satisfied with your engineer CDMillar.
I reported the fault only yesterday morning and the engineer was booked in and arrived this morning - less than 24 hours later! The engineer was delightful and very helpful in explaining what happened and why, as well as what remedial action he was taking.
The work was completed very quickly and efficiently.
Engineer arrived and quickly diagnosed problem (thermostat), went to his van returned with part and replaced it and I was fixed. Excellent service thank you.
I've lived in this development, built in 2005, for 18 months. I knew work would be needed.
So far I've had a new boiler, a new kitchen tap, a replacement light switch and, most recently, a new oven switch.
Gledhill staff have always been friendly, timely, knowledgeable and they clean up. What more can you ask?
Excellent service received from the visiting engineer. Yearly maintenance completed efficiently and expeditiously. Look forward to another 12 months without a problem.
Gledhill dealt with my query promptly and arranged an engineer to call. The engineer arrived on time and carried out the work very well, explained to me what he’d done and was very courteous, i am very pleased with Gledhill.
Very professional and courteous engineer who phoned ahead before his appointment. He was on time. Serviced the boiler , explained what he had inspected and then gave me a signed sheet to illustratehis findings. If I have had a problem they are very quick to respond and organise a visit.
Prompt, efficient service. Fast appointment, personable engineer.
The service was efficient. The engineer was friendly and informative and he came within the allotted time.
Gledhill did a great job servicing my appliance
Polite and on time
I’ve used Gledhill for 17 years to service my water heater and replace faulty components when necessary.
The people I’ve spoken to by phone and the engineers who’ve visited have been polite, knowledgeable and punctual.
Knowledgeable and efficient engineers
Our engineer, AJ, was very helpful and sorted out a problem for us. We would recommend using Gledhill.
Ed Millar visited our property today. He was on time polite and very efficient. A job well done.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.