Perfect special bottle to celebrate summer solstice and add a new memory . We have been huge Glengoyne fans ever since our visit and tour round the distillery quite a few years ago. Love the distincti... See more
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Review summary
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Reviews shaping this summary
We recently went on the Glengoyne Distillery's "Secret Stories and Summer Serves" with hostess Kathy. It was an exceptional experience which far surpassed any tour we have had before. And despite my t... See more
Company replied
I ordered the personalised bottle on the Tuesday. It arrived by Royal Mail on the Friday. It is beautifully packaged and a small sampler bottle was included! I haven’t checked the personal message as... See more
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Ive recived the order this whisky is not what i ordered.my order was for a stronger one however i will cintact you later as im busy at clarence house today depending on my day one will indevour to get... See more
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Company details
- #3 of 22 best companies in Distillery
Written by the company
A TASTE OF THE HIGHLANDS ON GLASGOW'S DOORSTEP. GLENGOYNE IS DISTILLED MORE SLOWLY THAN ANY OTHER MALT WHISKY. WE NURSE THE SPIRIT THROUGH THE STILLS TO CREATE THE COMPLEX, FRUITY, AWARD-WINNING SPIRIT OF WHICH WE ARE SO RIGHTLY PROUD. WE NEVER RUSH ANYTHING HERE AND NEITHER SHOULD YOU.
Contact info
Dumgoyne, Killearn, G63 9LB, Glasgow, United Kingdom
- info@glengoyne.com
- www.glengoyne.com
4.9
Excellent
918 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
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Excellent
Excellent. Fast delivery, well packaged and also i clouded and complimentary miniature. Outstanding service!
1 September 2026
Quality product at a great price
Quality product at a great price. Order and delivery process were easy and efficient. The order also arrived with a 'thank you' free gift which was very generous.
30 August 2026
Reply from Glengoyne Distillery
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that you enjoyed both the whisky and your experience with us. It's wonderful to know that your order arrived smoothly and that our small thank-you gift added an extra touch of surprise. We believe that a dram shared with a little generosity is always enjoyed best!
Thank you again for your support, and we hope you enjoy every drop.
Warmest regards,
The Glengoyne Team
Reply from Glengoyne Distillery
Thank you for your recommendation! We're delighted to hear you enjoyed the whisky and had such a positive experience with us.
Slàinte Mhath,
Very very disappointed
Very very disappointed, when buying this as special gift for my husband and I find after purchase I could save nearly £20 if I’d bought from Amazon. When I contacted them directly I was told that there was nothing they could do. I don’t buy much off the internet but when I do I like to buy direct … this isn’t good enough and certainly not what I would expect with buying direct
22 August 2026
Very simple and straightforward to book…
Very simple and straightforward to book a visit and tasting day.
20 August 2026
Reply from Glengoyne Distillery
Thank you for your review James. We're delighted to hear that booking your visit and tasting was so straightforward.
Warmest regards,
The Glengoyne Team
Reliable and fast, great whisky
Watching all the variations being launched it was exciting to see one within my budget. Purchased straight away with communication fast and informative, and very fast delivery. The bottle was wrapped very carefully with several layers of protection, and nicely presented in Glengoyne tissue paper held together with Glengoyne stickers. The free sample dram was particularly unexpected and appreciated.
16 August 2026
Unprompted review
Reply from Glengoyne Distillery
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you were able to secure one of our recent releases and that the experience lived up to expectations from start to finish.
We're especially glad the complimentary dram was a welcome surprise!
Thank you again for your kind words and support. We hope you're enjoying your bottle and look forward to sharing more exciting releases with you in the future.
Warmest regards,
The Glengoyne Team
Excellent service with prompt delivery
Excellent service with prompt delivery. And the product is excellent.
15 August 2026
Reply from Glengoyne Distillery
Thank you for your kind words. We're delighted to hear both your order and your whisky arrived just as they should. Enjoy your dram, and thank you for choosing Glengoyne.
Warmest regards,
The Glengoyne Team
Reply from Glengoyne Distillery
Thank you for your kind words!
We're delighted to hear you enjoyed our customer service and that your order arrived promptly. Providing a smooth and enjoyable experience.
Thank you for choosing Glengoyne, and we hope you're enjoying every sip.
Warmest regards,
The Glengoyne Team
Ordering products
Easily accessed site to shop for products, seamless ordering and feedback provided quickly on order delivery and new account too.
Thanks
20 August 2026
Reply from Glengoyne Distillery
We're happy to hear you found our website easy to navigate and that ordering was a seamless experience from start to finish.
Thank you for choosing Glengoyne. We hope you're now enjoying a well-earned dram of your favourite whisky.
Warmest regards,
The Glengoyne Team
Perfect response and delivery
Perfect response and delivery. Nothing to complain about.
17 August 2026
Reply from Glengoyne Distillery
Thank you for your fantastic review and thank you for choosing Glengoyne, and here's hoping there's a wonderful dram waiting to be enjoyed.
Slàinte Mhath,
The Glengoyne Team
Excellent experience through whole…
Excellent experience through whole process of ordering and receiving order. Most of all the whisky is first class
16 August 2026
Reply from Glengoyne Distillery
Thank you for your wonderful review!
It's lovely to hear that everything from placing your order to receiving it was a smooth experience. And of course, we're especially pleased to know that the whisky itself lived up to expectations!
Thank you for choosing Glengoyne, and we hope there's another dram waiting for you soon.
Warmest regards,
The Glengoyne Team
I have had good experience with…
I have had good experience with Glengoyne before and this is also good... this time the dispatch was a couple day later and this is the only reason for the lost star... excellent whisky!
9 August 2026
Reply from Glengoyne Distillery
Hi there,
Thank you for taking the time to leave a review and for your continued support of Glengoyne. We're delighted to hear you've enjoyed our whisky once again.
While we're proud of our famously unhurried approach to making whisky, we do aim for a much quicker pace when it comes to dispatching orders, so we're sorry to hear this one took a little longer than expected.
Thank you again for your understanding and for your kind words about the whisky. We hope you're enjoying every dram and look forward to serving you again soon.
Slàinte Mhath!
Primero ,estoy encantada la…
First of all, the presentation is spectacular—I really loved the bottle customization. Shipping was fast, and on top of that, I’m drinking my favorite whisky; what more could you ask for? Thank you
5 August 2026
Reply from Glengoyne Distillery
What a lovely review to receive!
There's something extra special about putting a personal touch on a bottle, so we're thrilled the customisation made such an impression. Even better that it arrived quickly and is filled with your favourite whisky. A winning combination!
Thanks for choosing Glengoyne, and we hope there's another special bottle with your name on it in the future.
Warmest regards,
The Glengoyne Team
Items well priced
Items well priced, reasonable delivery cost and a very enjoyable free gift into the bargain.
30 July 2026
Reply from Glengoyne Distillery
Thank you for your kind review. We're delighted to hear you found our pricing and delivery service to be just right, and that the complimentary gift added an extra touch of enjoyment to your order.
It's always a pleasure to share a little something extra with fellow whisky lovers, and we hope your Glengoyne drams have been enjoyed at a suitably unhurried pace.
Warmest regards,
The Glengoyne Team
We walked past the distillery on our…
We walked past the distillery on our way north along the WHW. Seemed rude not to purchase some. Ordered online for delivery to home. Excellent service and very pleased with the 15y/o.
22 July 2026
Reply from Glengoyne Distillery
Thank you for your wonderful review. It sounds like Glengoyne made quite the impression as you journeyed along the West Highland Way!
We're delighted that your visit inspired you to order a bottle to enjoy at home, and even more pleased to hear that both the service and the 15 Year Old lived up to expectations. It's a dram with plenty of character, perfect for reminiscing about Highland adventures.
We hope to welcome you back to Glengoyne someday, whether passing by on foot or planning a visit of its own.
Slàinte Mhath,
The Glengoyne Team
Nice little bonus thank you
Delivered in a couple of days. Beautifully wrapped and a bonus 5ml bottle of 12yo with my order
28 July 2026
Reply from Glengoyne Distillery
Thank you for your lovely review. We're delighted to hear your order arrived so quickly and that it was beautifully presented on arrival. A little surprise dram alongside your bottle is always a nice touch, and we're pleased the 12 Year Old found its way into your parcel.
We hope you're enjoying every sip and look forward to welcoming you back to Glengoyne again soon.
Warmest regards,
The Glengoyne Team
Glengoyne Distillery - Excellent History and guide/host Kathy!
We recently went on the Glengoyne Distillery's "Secret Stories and Summer Serves" with hostess Kathy. It was an exceptional experience which far surpassed any tour we have had before. And despite my two daughters being only 16 and 21 years old, respectively, they also thought it the best experience apart from our 8-day WHW tour in our two-week holiday in Scotland. We highly recommend the Glengoyne Distillery even if one is not fond of whisky; the knowledge and the history of the place and the profession is just amazing!
10 July 2026
Unprompted review
Reply from Glengoyne Distillery
Thank you for taking the time to share such a wonderful review of your visit to Glengoyne Distillery.
We're absolutely delighted to hear that the Secret Stories and Summer Serves experience exceeded your expectations and became such a memorable part of your Scottish holiday. It's especially lovely to know that your daughters enjoyed it too – we always hope that the stories, history and character of Glengoyne can be enjoyed by whisky enthusiasts and non-whisky drinkers alike.
Thank you for your recommendation, and we hope that if your travels bring you back to Scotland, we'll have the pleasure of welcoming you and your family back to
Slainte Mhath!
Personalised 10 year old
Ordered a 10 year old for Father’s Day, I called the distillery as I realised I’d made an error on the personalisation and a very helpful lady corrected my error. Thank you
16 June 2026
Reply from Glengoyne Distillery
Thank you for your lovely review.
We're so pleased to hear that your Father's Day gift arrived just as you hoped.
Personalised bottles make such special keepsakes, so we're delighted that our team was able to help correct the error before your order was completed.
We'll be sure to pass your kind words on to the team member who assisted you. It's always wonderful to hear when a small helping hand makes a big difference.
Warmest regards,
The Glengoyne Team
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