Guidepoint Reviews 

1,038
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 442 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the professional staff for their helpful communication, friendly attitude, and efficient scheduling during expert consultations. Consumers also appreciate the prompt payments and relevant project matching that consistently align well with their specific professional backgrounds and industry skills. However, some reviewers mentioned that lengthy pre-screening questionnaires sometimes resulted in unpaid preparation time, frustration, and a noticeable lack of follow-up communication after submitting. A few other people also felt that certain project offers did not match their actual expertise well, or they experienced frustrating delays regarding their financial compensation.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising their professional approach, responsiveness,... See more

Service

Consumers find service to be a very positive and professional experience. Reviewers frequently highlight the... See more

User experience

Users describe positive interactions with user experience, highlighting a smooth, professional, and reliable... See more

Customer service

People report positive experiences with customer service, noting that staff are helpful, responsive, and... See more

Payment

Customers consistently note positive experiences with payment, highlighting promptness, fair rates, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The cooperation with your team is efficient and customer focused. The project screeing is also short but valueable to decide if I can support the reearch well or not. Also there is a good scope of pro... See more

Rated 5 out of 5 stars

I work with Guidepoint a little less than a year and time after time experienced their professional way of working. Assignments are always described clearly and when I receive consultancy requests I... See more

Rated 5 out of 5 stars

Making it easy! Great people with awesome knowledge and understanding around where to plug and play expert advise. Awesome job GuidePoint!!!


Company details

  1. Information Services

Written by the company

Guidepoint connects clients with vetted subject matter experts from their global professional network. Guidepoint's broad range of services empowers our clients to access new industries, get up to speed on trending topics, enable in-depth exploration of critical subjects, and offer validation of qualitative insights. Our multinational client list includes top consulting firms, hedge funds, private equity firms, and Fortune-ranked public companies.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(1,038)

454 reviews in the last 12 months

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Rated 2 out of 5 stars

**Almost 10 years in the network

**Almost 10 years in the network, but increasingly disappointing**

I have been registered as a Guidepoint expert for almost 10 years. Unfortunately, for more than five years now, my experience has followed the same frustrating pattern.

I am repeatedly contacted about potential consulting opportunities and asked to complete screening questions or update my profile, only for the process to end without an actual consultation. Most often, I am subsequently informed that the client has already completed the interviews or decided not to proceed. Most recently, this happened even after I updated my profile and agreed to consider a lower consulting rate.

I fully understand that being contacted or screened does not guarantee selection by a client. However, when the same pattern continues for more than five years, while experts are repeatedly asked to invest unpaid time in screening, it raises legitimate concerns about the efficiency of the matching process and respect for experts' time.

After almost a decade in the network, I believe Guidepoint should significantly improve its pre-screening and matching process and avoid repeatedly approaching experts for opportunities that have very little prospect of resulting in a paid consultation.

28 August 2026
Unprompted review
Rated 1 out of 5 stars

Failed to honor committment

Our organization booked a Seafair cruise for July 31with a carrier that experienced mechanical failure the day before the cruise. We were able to re-book on the Olympic Star for a Seafair Cruise. The trip was confirmed. Guide Point was also booked on the cruise and they agreed that our group could join them on the cruise since there was more than enough room. Many of our group traveled to Seattle for the event, some from the east coast. While we were all standing on the dock waiting to board, the Captain informed our group that Guide Point had changed their mind and did not want us to board the boat. The Captain had the authority to do the right thing and honor the agreement that was made but lacked the intestinal fortitude to do the honorable thing. Guide Point Leadership did the unconscionable thing by leaving 40 people stranded on the dock even though the boat could hold many more people than both groups. I guess Guide Point's motto of "Better Together" is nothing more than blowing smoke up the back sides of others. If Michael Volk or Scott Rachford made this decision, they should be ashamed of themselves. If they did not, they should fire those who did. I would never do business with this company nor recommend them to anybody because it seems they are not interested in honoring their commitments.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

I had a really positive experience…

I had a really positive experience working with Guidepoint. They were very helpful, responsive and patient throughout the whole process, and always answered my questions clearly. I really appreciated how approachable and professional they were, especially when I needed help with details and communication during the tenancy process. Everything felt smooth and well-handled, and I would happily recommend them to anyone looking for a reliable and friendly agent.

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Making it easy

Making it easy! Great people with awesome knowledge and understanding around where to plug and play expert advise. Awesome job GuidePoint!!!

16 July 2026
Unprompted review
Rated 5 out of 5 stars

They contacted me for an interview

They contacted me for an interview. We quickly had a call clarifying the topic and understanding possible expertise from my side. With this clear picture they suddenly verified the opportunity with their customer and we decided to not proceed

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Guidepoint have been phenomenal!

Guidepoint have been phenomenal at providing expert advice and as an advisor their service has been fast, reliable and dependable. Great people who run a tight ship! very impressive.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

The industry standard, Best in Class

What makes Guidepoint stand out from the rest is the comprehensive approach they take with screening questions. You can tell the sales team is leaning in and not just taking what clients want to hear, but helping frame the conversation for them, which you can see in how the screening questions are constructed. When I get on a Guidepoint call I am confident knowing there is no disconnect between what the clients are looking for and what myself as an advisor can offer. In this regard, Guidepoint is best-in-class for the industry.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding collaboration, professional team, and seamless project execution

I have had a fantastic experience collaborating with Guidepoint. The team is incredibly professional, responsive, and clear in their communications from the very beginning. What stands out most is the timely coordination of all activities—from the initial project matching and concise screening process to the scheduling of the final consultation.
​The people working here are excellent, customer-focused, and highly organized, ensuring a smooth and transparent experience throughout. I highly recommend Guidepoint for their exceptional service and professional standards.

15 July 2026
Unprompted review

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