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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. People appreciate the platform for its ability to foster long-term professional relationships and provide diverse opportunities to expand their skills. Consumers highlight the professionalism and helpfulness of the staff, noting their clear communication and dedication to resolving issues. Many reviewers specifically commend the verification process, describing it as smooth, efficient, and stress-free. Customers also appreciate the platform's user-friendly interface and secure payment options, which contribute to a trustworthy environment. While opinions on the website, app, and customer service are mixed, the overall sentiment remains positive, with many users recommending the platform for both freelancers and clients.

Based on these reviews

Rated 4 out of 5 stars

I liked it that there was a response quickly, though my issue hasn't been completely resolved, but it's been investigated. Furthermore, I'll advice seriously that you should reconsider your chargeback... See more

Company replied

Rated 4 out of 5 stars

The response and help full assistance on my request and it made possible thru the help of Jackie!

Rated 4 out of 5 stars

Hace unos días tuve mi entrevista de verificación de perfil con Freelancer y la experiencia fue muy positiva. Me sorprendió gratamente que el entrevistador se tomó el tiempo de hacerme preguntas m... See more

Company replied

Rated 5 out of 5 stars

I'm someone who gets nervous during phone interviews. However, Kielle was very polite and explained every detail very well. She explained some of her questions clearly, sometimes even twice, for me. F... See more

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Rated 5 out of 5 stars

So far, I have nothing but good to say about Freelancer. I am still quite new on the platform but I have seen really good and interesting job opportunities to apply for. The procedures on Freelancer a... See more

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Rated 3 out of 5 stars

Its 50/50 if you are going to get a scammer or a real freelancer who can do the job. Dispute system sucks and makes you wait far too many days especially when you follow the rules. It should be instan... See more

Company replied

Rated 5 out of 5 stars

Thank you so much, Kielle! 🌟 I truly appreciate your help and quick support — I just checked, and I can confirm that the badge is now active on my profile. Your assistance made the whole proce... See more

Company replied

Rated 5 out of 5 stars

Great to work on Freelancer.com platform since Feb 2020. Got a lot of experience especially in the filed of design. Helpful and guiding staff like Russell V. Provide carrier oppurtunities to every one... See more

Company replied

Rated 5 out of 5 stars

I specialize in building AI-powered automations, AI agents, and custom workflows that help businesses save time, reduce manual work, and scale faster. With proven experience in OpenAI (GPT models), AP... See more

Company replied

Rated 5 out of 5 stars

Russell.C provided best service regarding verification badge he responded me on the exact decided time and guide me on the freelancer code of conduct very easy way

Company replied

Rated 5 out of 5 stars

I strive to provide the best service possible and your feedback is very valuable to me. If you are satisfied with my work, I would greatly appreciate it if you could leave a review or rating on m... See more

Company replied

Rated 5 out of 5 stars

If have some issue and i discussed with Rex and he is very clear and tothe point not any type of restriction or barrier between us he understand my concern and quickly solve it. Thankyou Rex

Company replied

Rated 5 out of 5 stars

I am working with freelancer since more than 1 year, and i am very happy with freelancer.com. The user interface of the website and mobile app both are excellent . I am expecting the mobile app user... See more

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Rated 5 out of 5 stars

I had a great experience speaking with Barry from Freelancer.com regarding my Verified Freelancer badge process. He was very professional, patient, and clear in his explanations. Barry guided me thr... See more

Company replied

Rated 5 out of 5 stars

This was a great interview by Kielle. The whole experience was comfortable with some great questions. I really appreciated how she went through the interview.

Company replied

Rated 5 out of 5 stars

dear Jonny T. @JonnyPFP.. I am very grateful to him for allowing me to enter a new chapter in my life through his interview. He is a great man and I recommend him 100%.

Company replied

Rated 5 out of 5 stars

I had a verify interivew with Barry Freelancer Verified Staff. In the interview process, he tested me, but I was sure he was very expert with his job. Also it was nice to talk with him. Thank you

Company replied

Rated 5 out of 5 stars

I asked current my situation which wanna to share anydesk info to the Hope. My request is not available but communication with Hope is very understandatble and thanksfull for me. Really thank you, Hop... See more

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Rated 5 out of 5 stars

I have known my problem and exact issue for it . the time was instant and fast and I didn't expect to get this detailed support . thanks very much .

Company replied

Rated 5 out of 5 stars

Had a super professional and friendly verification interview with Russell V. She made the whole process smooth and welcoming. As a new user, I truly appreciate the guidance. My only concern is that be... See more

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Rated 5 out of 5 stars

My onboarding experience with the Preferred Freelancer Program was smooth and professional. Jonny from the Freelancer team guided me through every step clearly and made the process easy to understand... See more

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Rated 5 out of 5 stars

Jonny was polite, professional, and made the conversation very comfortable. He explained the Preferred Freelancer Program clearly and listened carefully to my answers. The interview felt natural and f... See more

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Rated 5 out of 5 stars

I had a great experience with Freelancer.com’s customer service team. They were very professional, responsive, and efficient in helping me renew my “Verified by Freelancer” badge. The support represen... See more

Company replied

Rated 5 out of 5 stars

I had an outstanding experience working with Kielle. Her support was professional, prompt, and genuinely helpful throughout the entire process. He went above and beyond to ensure everything was handle... See more

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Rated 5 out of 5 stars

I am happy to hear that your issue has been resolved as mine was an account verification issue and I felt good seeing the helpline team comfort me.

Company replied

Rated 5 out of 5 stars

Kielle was amazing! She made the whole verification process super easy and stress-free. Thanks to her help, I got verified without any problems. Great experience and excellent customer service!

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Rated 5 out of 5 stars

I had a great experience during my verification interview with Russell V. He was professional, polite, and made the entire process smooth and comfortable. He clearly explained each step, asked relevan... See more

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Rated 5 out of 5 stars

I just got verified on Freelancer by Barry. Barry had me feeling cumfortable right from the bat and made the whole experience a pleasant one..

Company replied

Rated 5 out of 5 stars

Kielle, Was so kind and patient. the questions she asked were easy to understand. Her communication Skills are High Quality. Thanks to Freelancer!

Company replied

Rated 5 out of 5 stars

This was my first support team contact and it was very helpful but must say my problem is not solved yet but the service so far was great clear and understanding

Company replied

Rated 5 out of 5 stars

I would really recommend you guys, if you are trying to find a good freelance website, try out Freelancer.com 5 Stars

Company replied

Rated 5 out of 5 stars

I needed to renew my verified freelancer badge. Russel V was handling the case he did very good job in guiding through. Smooth process

Company replied

Rated 5 out of 5 stars

My experience with this onboarding process was very positive and professional. "Jonny" patiently and thoroughly addressed my questions and clarified any doubts. I am completely satisfied with his guid... See more

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Rated 5 out of 5 stars

My experience with Freelancer support was excellent. Jackie S was very understanding, patient, and professional while handling my issue. She carefully listened to my situation and helped escalate it f... See more

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Rated 5 out of 5 stars

I recently completed the Verified by Freelancer process and was impressed by how streamlined and professional it was. The video interview was respectful and efficient, and the representative (Barr... See more

Company replied

Rated 5 out of 5 stars

@FLCarson is such a nice support member! Working hard even on Diwali — true hero vibes!

Company replied

Rated 5 out of 5 stars

Clear communication. To the point information and everything well presented by Russel V. Thank you

Rated 5 out of 5 stars

Freelancer.com has been a great platform for building long-term professional relationships. I’ve had the opportunity to work with amazing clients from around the world and grow my skills through div... See more

Company replied

Rated 5 out of 5 stars

This was handled extremely well and very professional, she was extremely patient and polite despite me being nervous and having audio issues. She was very accommodating.

Company replied

Rated 5 out of 5 stars

I recently comompleted my Freelancer today. I am thankful to @Kielle with whome I completed this verification. Wonderfull experience at Freelnacer.com

Company replied

Rated 5 out of 5 stars

Excellent and Professional Verification Experience with Kielle We are an agency, DexWolf Technologies, and today we had our verification call with Kielle from the FL verification team. She aske... See more

Company replied

Rated 5 out of 5 stars

Our experience working with you has been excellent. You are professional, skilled, and committed to delivering quality work on time. Your clear communication, adaptability, and creative input made col... See more

Company replied

Rated 5 out of 5 stars

Jonny was very cooperative and understanding. He led the entire process very smoothly.

Company replied

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Company details

  1. Business-to-Business service

Written by the company

Ten-time Webby award-winning Freelancer.com is the world’s largest freelancing and crowdsourcing marketplace by total number of users and projects posted. Over 24 million registered users have posted more than 12 million projects and contests to date in over 950 areas as diverse as website development, logo design, marketing, copywriting, astrophysics, aerospace engineering and manufacturing. Freelancer Limited is listed on the Australian Securities Exchange under the ticker ASX:FLN.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

17K reviews

5-star
4-star
3-star
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1-star

Replied to 83% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Great platform for skilled freelancers and real opportunities

Freelancer.com has been a game changer for me. I’ve worked on multiple projects, built strong client relationships, and improved my skills while earning through real opportunities. The platform provides a secure system for payments, transparent communication, and an excellent interface for managing projects.

I truly appreciate how Freelancer connects talented professionals with global clients — it’s helped me grow both personally and professionally. Thank you, Freelancer, for giving developers like me the chance to showcase our work and build a career from anywhere in the world!

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Joining the Preferred Program

Jonny from Freelancer Stuff helped me to join preferred program. He was very kindful and helpful. Recommend him strongly for all the freelancers.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Preferred Freelancing Program

Jonny guided me in great detail about the Preferred Freelancing Program and clearly explained everything I didn’t understand. I believe Jonny is a very smart member of the Freelancer team.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience during the…

I had a great experience during the Preferred Freelancer onboarding process. Everything was handled very smoothly and professionally.
Jonny was extremely helpful, polite, and clear in explaining every step of the process. He made the whole experience easy and pleasant.
I really appreciate the guidance and support provided. Thank you, Freelancer.com team, and special thanks to Jonny for the excellent assistance!

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Experience of the Onboarding Process in the Rising Stars Program with the Support of Mr. Jonny.

My name is Mohammad Sharif Ahmadi, and I work on this platform as a video editor and animator. During this time, I have had many experiences interacting with the Freelancer team, and they have been excellent, truly helping freelancers to progress. Jonny was one of the people who helped me a lot during the onboarding process as a Rising Stars, and I am very grateful to him. He really has made and continues to make significant efforts to help freelancers succeed. Thank you, Mohammad Sharif Ahmadi.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Preferred Freelancer Onboarding

My experience was excellent from start to finish. Danette was professional, supportive, and made the entire onboarding process smooth and easy to understand.

I truly appreciated her clear communication, patience, and attention to detail. It’s clear she genuinely cares about helping freelancers succeed. I’m very satisfied with how everything was handled and grateful for the positive experience.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Review For Dannete

I had an excellent experience working with Danette O from the Freelancer Staff. Dannete guide me clearly and efficiently, making it easy to understand each step required to qualify for the Preffered Freelancer badge.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

very good service

Hi everyone, Freelancer.com all time very good and Professional platform and it's all support member's working honestly and good but special Danette O very professional and Great PFP member so i appreciate thank you.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

The response to my concern over a fake project is fabulous

The response to my concern over a fake project is carefully examined and taken to the next level quickly. This is much appreciated as otherwise there is a chance many more could fall prey to such fake projects.

29 October 2025
Unprompted review
Freelancer logo

Reply from Freelancer

Thank you for sharing your feedback! We’re glad to hear that your concern was handled promptly and thoroughly. We appreciate you helping us keep the platform safe for everyone.

Rated 5 out of 5 stars

Nice

I had my badge verification interview with Russell V. and the process went very smoothly.
she was polite, professional, and explained everything clearly.
Great experience overall with the Freelancer.com support team.

28 October 2025
Unprompted review
Freelancer logo

Reply from Freelancer

I had my badge verification interview with Russell V., and the process went very smoothly. She was polite, professional, and explained everything clearly. Overall, it was a great experience with the Freelancer.com support team.

Rated 5 out of 5 stars

It was very helpful

It was very helpful, and he guided my for my corporate account as well. Overall it was a good experience.

28 October 2025
Unprompted review
Freelancer logo

Reply from Freelancer

Thank you for sharing your experience! We’re glad to hear that the guidance for your corporate account was helpful and that you had a positive overall experience.

Rated 5 out of 5 stars

effective

friendly, fast and determined conversation

29 October 2025
Unprompted review
Freelancer logo

Reply from Freelancer

We appreciate your kind words! Glad to know the conversation was friendly, quick, and focused.

Rated 5 out of 5 stars

Kielle was great

Kielle was great. Patient and thorough.

29 October 2025
Unprompted review
Freelancer logo

Reply from Freelancer

Thank you for your feedback! We’re glad to hear that Kielle provided patient and thorough assistance.

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