I had some questions about making changes to my insurance policy, and the customer service team kindly answered everything via WhatsApp. They were friendly, helpful, and responded quickly. The whole p... See more
Company replied
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See what reviewers are saying
Have to say I have I am impressed with FBTO. Have had medical insurance for a few years and no issues. Last year I took out car insurance and because I'd had lease cars for the past 7 years I thought... See more
Company replied
Would give it 0 stars if it were possible. Got 20 pills of antibiotics that costs 0,72 cents EACH (says so on our official government website in Nl) afterwards they still took €350 “own risk” for pill... See more
Company replied
I wanted to join this company because it’s cheaper. But, When I read the reviews (81% with ONE star), I get impression that the situation of a person with serious health problem can become just helpl... See more
Company details
About FBTO
Written by the company
FBTO verzekert vrijheid!
Je wilt vrij zijn, je eigen dingen doen en zelf bepalen. Dat snapt FBTO. Elk mens is uniek. Daarom bieden we je de vrijheid om keuzes te maken die bij je leven passen. Jij kiest!
Voel je vrij
FBTO wil je vrij laten voelen! Om het leven te ontdekken en er een eigen invulling aan te geven. Daarom helpen we zelfbewuste en ondernemende Nederlanders met verzekeringen. Verzekeringen die de obstakels wegnemen om de mogelijkheden en kansen van het leven te pakken.
Benieuwd naar onze verzekeringen?
Een verzekering voor jezelf, je auto, vakanties of woning? Welke verzekering past bij jou? Bekijk al onze verzekeringen.
Je wilt vrij zijn, je eigen dingen doen en zelf bepalen. Dat snapt FBTO. Elk mens is uniek. Daarom bieden we je de vrijheid om keuzes te maken die bij je leven passen. Jij kiest!
Voel je vrij
FBTO wil je vrij laten voelen! Om het leven te ontdekken en er een eigen invulling aan te geven. Daarom helpen we zelfbewuste en ondernemende Nederlanders met verzekeringen. Verzekeringen die de obstakels wegnemen om de mogelijkheden en kansen van het leven te pakken.
Benieuwd naar onze verzekeringen?
Een verzekering voor jezelf, je auto, vakanties of woning? Welke verzekering past bij jou? Bekijk al onze verzekeringen.
Contact info
Postbus 318, 8901 BC, Leeuwarden, Netherlands
- 058 234 56 78
- info@fbto.nl
- www.fbto.nl
3.4
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FBTO
Goodafternoon Johhnel,
Thank you for your review! We're happy to hear that you received clear information and helpful support. Thanks for sharing your positive experience.
Kind regards, FBTO
Reply from FBTO
Hello Catherine,
Nice to hear that it was quick and useful. Thanks for the review!
Kind regards,
FBTO.
It was great
It was great, they understood me and answered all my questions.
24 August 2026
Unprompted review
Reply from FBTO
Good afternoon!
Nice to hear that the customer service was great. I would also like to thank you for the review.
Kind regards,
FBTO.
Thanks for help
21 August 2026
Unprompted review
The customer communications team on…
The customer communications team on Whatsapp have been very helpful in answering my questions as someone taking Dutch insurance for the first time and unsure of the process. The responses have been fast and explanatory, and the people were kind and patient.
11 August 2026
Unprompted review
Reply from FBTO
Good afternoon,
Nice to hear that our service on WhatsApp was helpful and fast.
Kind regards,
FBTO.
It was really quick
It was really quick, kind and helpful. Thank you so much
10 August 2026
Unprompted review
Reply from FBTO
Hello Serkan,
Nice to hear that it was quick, kind and helpful! I would also like to thank you for the review.
Kind regards,
FBTO.
Excellent service
Excellent service with quick and efficient customer response.
1 August 2026
Unprompted review
Reply from FBTO
Hello Lan,
Nice to hear that our service was quick, excellent and efficient.
I would also like to thank you for the review!
Kind regards,
FBTO.
Worked really well and fast
28 July 2026
Unprompted review
Reply from FBTO
Hello Antonio,
Nice to hear that things went fast and really well! I would also like to thank you for the review.
Kind regards,
FBTO.
Fast and easy customer support
25 July 2026
Unprompted review
Reply from FBTO
Good afternoon Dariodlr,
Thank you for sharing your positive experience with our customer service team. 😊
Kind regards, FBTO
Klantenservice
I had some questions about making changes to my insurance policy, and the customer service team kindly answered everything via WhatsApp. They were friendly, helpful, and responded quickly. The whole process was smooth and made things very easy. Thank you!
22 July 2026
Unprompted review
Reply from FBTO
Hello Rafael,
Nice to hear that our customer service was friendly, helpful an quick! I would also like to thank you for filling in the review.
Kind regards,
FBTO.
Reply from FBTO
Hello Mohammed,
Nice to hear that our service was helpful.
And thanks for sending the review!
Kind regards,
FBTO.
The customer support was a highlight…
The customer support was a highlight for me. Though initially it was confusing, registration was easy and the staff handling WhatsApp questions was extremely helpful and nice
17 July 2026
Unprompted review
Reply from FBTO
Hello,
Nice to hear that the support on WhatsApp was a highlight! Thanks for the review!
Kind regards,
FBTO.
Spoke with fbto customer service via…
Spoke with fbto customer service via WhatsApp. Was helpful and solved the issue without any fuss. Absolutely recommended.
14 July 2026
Unprompted review
Reply from FBTO
Hello Ankit,
Nice to hear that our customer service was helpful and that we solved the issue. I would like to thank you for this review!
Kind regards,
FBTO.
Reply from FBTO
Hello Zahra,
Nice to hear that it was patient and kind. Also thanks for the review!
Kind regards,
FBTO.
Excellent Customer Support by Floris
Floris was very kind and patience in answering all my questions, very much appreciated
9 July 2026
Unprompted review
Reply from FBTO
Hello Hassan,
Nice to hear that Floris was kind and patient.
We would like to thank you for filling in the review!
Kind regards,
FBTO.
Satisfied customer
They were really helpful and quick with the answer! I’m really happy with the experience.
8 July 2026
Unprompted review
Reply from FBTO
Hello Marta,
Nice to hear that it was quick and helpful!
Kind regards,
FBTO.
Very professional approach
Very professional approach and help in solving the problem
7 July 2026
Unprompted review
Reply from FBTO
Good morning JP,
Nice to hear that the approach was professional. I would also like to thank you for the review on Trustpilot.
Kind regards,
FBTO.
Super helpful client support
I needed support for modifying my health insurance, and Selma was extraordinarily kind and supportive with me. She answered incredibly fast and always providing me all the information I needed. I’m really grateful to her and I strongly suggest their services
1 July 2026
Unprompted review
Reply from FBTO
Hello Berta,
Nice to hear that our support was kind and supportive! I would also thank you for filling in the review.
Kind regards,
FBTO.
Julia aka such a queen
Julia was very helpful, she solved all my problems. I only asked her one thing and she was like “i can do that for you”. Such a queen💅🏻🍄👑
30 June 2026
Unprompted review
Reply from FBTO
Hello Bahar,
Nice to hear that Julia was helpful! I would also thank you for this review. 😁
Kind regards,
FBTO.
I got helped immediately over WhatsApp…
I got helped immediately over WhatsApp and I appreciate this kinda service and effort.
30 June 2026
Unprompted review
Reply from FBTO
Hello Ivana,
Thanks for filling in the review! And nice to hear that WhatsApp was quick and helpful.
Kind regards,
FBTO.
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