Allianz Direct - Nederland Reviews 

I am a customer of Allianz Direct for years and seeing how bad it goes day after day is sad. I had 2 accidents in 2026, in both cases I was hit so the other party was responsible for fixing the damages and in both accidents other party was also insured by Allianz Direct. It's been 8 months for one claim and 7 months for the other. I contacted with customer service via chat many many times and they kept closing my file without compensating anything and they said "I requested them to close my file without paying me anything for the expenses" which is thousands of euros. After several discussions and requests, one of the customer service agents told me that I should go and get my car checked in a registered garage and get a damage report and share it with them. I did that and paid 310 euros for 2 damages, which was obviously not needed, because Allianz could get the damage report for free. Apart from that even though the damage report states that my damage costs around 2500 euros, they paid around 1800 euros. For the second claim, I am still trying to get the file opened back again. When it comes to receiving their monthly payments they don't slack at all but when they become the payer suddenly they don't want to pay anything. Also when you want to contact their chat, their customer service agents are extremely rude, they suddenly decide to end the discussion and close the chat without helping you with your questions.

After I had the option to chat with a human being, Zahraa, everything went great. Thanks for the help.
Chatting with the bot is often very frustrating. I understand the need of it, but at the moment it doesn't work as it should.

Top job. Nice contact.

Milan it’s a very good profesional 👍 I received all the information that was needed and required in a very efficient and professional way

They were so kind and they helped me a lot. And Milan helped me he fix all my problems and my question. Thank you.

the agent I talked to (name was Leroy) was quick great. He solved my issue in a way that even I was not expecting. His communication was also nice. It was a great pleasure to talk with him.

I wanted to cancel my new car insurance policy through my online account. I completed the cancellation, assumed everything was taken care of, and then, two weeks later, received a message saying I had an overdue payment.

After finally getting in touch with customer service, I was told that my policy had never been cancelled, despite me following the online cancellation process. Since then, I've been in contact with four different customer support representatives, and unfortunately none of them have been willing to help or offer a fair solution.

From my perspective, I followed the correct process in good faith, yet I'm being asked to pay because their website or cancellation system apparently failed. Customers should not be penalized for issues with a company's own systems.

Very disappointing experience with both the cancellation process and the customer service.

(For English, please see below)

Als je met een levensgevaarlijk defect (gebroken remslang) langs de weg staat, verwacht je dat je verzekeraar je helpt. Allianz Direct doet precies het tegenovergestelde: ze maken de situatie erger.

Valse beloftes (schriftelijk toegegeven): De klantenservice beloofde telefonisch dat mijn auto naar mijn eigen garage gebracht zou worden. Later hebben ze dit eenzijdig teruggetrokken. In een e-mail gaven ze openlijk toe dat hun medewerker een fout heeft gemaakt en mij verkeerd heeft geïnformeerd.

Auto gegijzeld op een depot: Door hun interne communicatieproblemen en weigering om transport te regelen, werd mijn auto dagenlang vastgehouden op het depot van het bergingsbedrijf in plaats van naar een garage te gaan.

Absurde weigering mobiliteitsvergoeding: Toen ik mijn rechtmatige mobiliteitsvergoeding (€30/dag voor OV/vervangend vervoer) claimde, wezen ze dit af. Hun reden? "Uw auto is niet afgeleverd bij een garage." Natuurlijk niet, JULLIE weigerden het transport en hielden de auto vast op een depot! Ze creëren zelf het probleem en gebruiken het vervolgens als excuus om niet te betalen.

De klantenservice is een muur van bureaucratie. Je bent voor hen geen mens in nood, maar een dossiernummer dat zo goedkoop mogelijk gesloten moet worden.

Goedkoop is duurkoop bij Allianz Direct. Kies een verzekeraar die wel thuis geeft als je ze echt nodig hebt.

ENGLISH

When you are stranded by the side of the road with a life-threatening defect (broken brake hose), you expect your insurer to help. Allianz Direct does the exact opposite: they make the situation worse.

False promises (admitted in writing): Customer service promised over the phone that my car would be taken to my own garage. Later, they unilaterally withdrew this. In an email, they openly admitted that their agent made a mistake and misinformed me.

Car held hostage at a depot: Due to their internal communication issues and refusal to arrange transport, my car was held for days at the towing company's depot instead of going to a repair garage.

Absurd refusal of mobility allowance: When I claimed my rightful mobility allowance (€30/day for public transport/replacement transport), they rejected it. Their reason? "Your vehicle was not delivered to a repair garage." Of course not, YOU refused the transport and kept the car at a depot! They create the problem themselves and then use it as an excuse not to pay.

Their customer service is a wall of bureaucracy. To them, you are not a person in need, but a case number that needs to be closed as cheaply as possible.

Cheap is expensive with Allianz Direct. Choose an insurer that actually delivers when you really need them.

Terrible experience, we pay extra for travel insurance yet when the time comes and we had problems abroad they couldn't even anything for us. We had to arrange everything ourselves. We were told we would atleast get a rental car, but it took all day for them to get back to us, and once the rental company finally contacted us they told us we still had to wait until end of day next day.

Allianzedirect have been very good with follow up calls and making sure all is in order since we had our problems. Fair play to them

I had a great experience with the customer service today. Zahraa was incredibly helpful, polite, and patient. She quickly coordinated with the internal claims handler to reopen an administrative issue with my no-fault claim and fix my premium renewal error. Excellent and fast support!

I bought a new car and intended to take out Allrisk insurance. They only offer WA and do not offer Allrisk for this brand new car.After many years with AD I cancelled the WA and I will cancal all other insurances I carry with AD.
Their website is incredibly slow and cumbersome. You do not get answers, after trying for 24 hours I gave up and called them to say I want all cancelled.
Bye bye Allianz Direct, never sgain, and not recommendable for anyone.

I had an extremely frustrating experience trying to obtain proof of my 7 years of claim-free driving history after moving from the Netherlands to Ireland.

Getting the required document from Allianz Direct Netherlands took five separate contacts. The customer service experience was slow, difficult, and required repeated follow-ups before I finally received the information I needed.

The bigger issue came when Allianz Ireland requested confirmation that the document was genuine and asked Allianz Direct Netherlands several follow-up questions. After weeks of delays and multiple phone calls, I was informed that Allianz Direct Netherlands could not answer these questions because of internal protocols.

As a customer, this made no sense. I was caught between two Allianz companies that appeared unable to cooperate with each other. The result was that after more than five weeks of effort, my claim-free years could not be recognised in Ireland.

Because of this, I was unable to drive my newly purchased car for weeks and ended up facing significantly higher insurance costs. The lack of coordination and customer-focused problem solving was extremely disappointing.

I need to make a claim after a another car hit mine, I cant log in so I cannot make the claim online, when I call I get no answer or waiting lists of more than 40 minutes??
Then when I try to reset my password the chatbot just is not responding at all, I can type what i want but nothing happens. Worst customer service I ever encountered.

Paid via iDEAL but the website kept showing the policy as unpaid and asked me to pay again. Not what you want when you're about to travel.
Bigger issue: policy documents are only in Dutch. Several countries require proof of insurance in English as a mandatory entry requirement. This is not mentioned anywhere on the website before you purchase, not on the product page and not in the FAQ. Finding out after purchase leaves you with a real problem you cannot easily fix.
Getting an answer before buying is also not realistic given the call centre wait times.
I am cancelling the insurance and will find another provider. Cannot recommend.

fast, friendly, competent support by Leroy

Today I had one of the worst customer‑service experiences ever with your agent (Lourdes? Or very similar name). I asked a simple question about your legal insurance for work, which is clearly shown on your own website, and instead of helping, he gave completely wrong information and told me to “contact Allianz Nederland” even though I was already on the Dutch Allianz Direct page. He said we do not offer insurance for work issues, when I clearly see the option to take that insurance on the same website!

I was literally about to become a new customer and take out the insurance, but after seeing this level of incompetence and the way he instantly ended the chat without letting me reply, I completely changed my mind. If they dismiss someone who wants to buy an insurance, I can only imagine how badly they treat actual customers who need help.

I will take my business to ARAG instead, because this experience showed me that Allianz Direct cannot even explain their own products or treat potential customers with basic respect.

Okat After you reply to my trust pilot review, I always sent you email at your review email ID, providing all the information. And I have not heard back anything yet. Its been going on from 2 months now.

So This is my third review and I have been following through emails from almost 2 months, and did not received any reply from them.

I am very disappointed with how Allianz Direct has handled my case.

After a non-fault accident, we were clearly informed that our schadevrije jaren (claim-free years) would remain unchanged. Based on this information, we agreed to a new insurance policy and monthly premium.

Later, Allianz Direct incorrectly adjusted our schadevrije jaren, which resulted in a much higher premium and incorrect deductions from our account. This appears to be an administrative error.

I already contacted customer service by email and phone multiple times, and even followed up after their public reply here on Trustpilot, but I still have not received a proper response or resolution.

The most frustrating part is the lack of communication and support. I hope Allianz Direct resolves this issue quickly and corrects the incorrect registration and extra charges.

I had some questions about my total loss car, Shiriana helped me to cancel my insurance, she gave me all the help I needed. Thank you!🙏

Insurance cancelled by Allianz because they claim I have less years that I have put in my request. Checked with my previous insurer and that is not the case - I have put the correct amount and it is also the number visble on Roy so not sure what Allianz'problem is.

Moving to another insurance

Zahraa was very helpful and was able to reassure me with my claims report. Great customer service!