I like these guys. I ordered 2 vacuum batteries. After 9 months, one died and the other one looked suspicious (melted plastic around the contacts). I sent them an email asking about their guaran... See more
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See what reviewers are saying
Send them a message about a problem with vacuum cleaner motor I ordered with them . I got message back that it will be replaced. This is a shop you can trust, great service.
I emailed the company to find out if the battery I was looking at was compatible with my bike. I received an email immediately to say they would deal with my question. The next day I was asked to send... See more
I ordered a Festool Systainer Foam insert for my Festool track saw, as the original had collapsed in a heap of plastic parts. After ordering a new one from Electropapa it took a little bit long... See more
Company details
Written by the company
Electropapa ist dein Online-Fachhändler für Zubehör, Ersatzteile und Verbrauchsmaterialien von Elektrogeräten und Elektronik. Wir machen Akkus, Filter oder auch Ersatzteile für Smartphones erschwinglich, ohne auf Qualität zu verzichten. Weiterhin schließen wir Lücken, wenn Originalersatzteile für bewährte Markengeräte nicht mehr lieferbar sind. Dabei sind wir sowohl Hersteller als auch Händler. Im Rahmen unseres Versandes aus dem eigenen Lager verzichten wir bewusst auf unnötige Umverpackungen, Zwischenhändler und Vertriebswege und geben den dadurch entstehenden Preisvorteil direkt an dich weiter.
Contact info
Thormeyerstraße 1, 01877, Bischofswerda, Germany
- kundenzufriedenheit@electropapa.com
- www.electropapa.com
4.6
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Thank you for answering my e-mail query…
Thank you for answering my e-mail query promptly, appreciated.
5 November 2026
Unprompted review
I ordered a battery on Friday
I ordered a battery on Friday. On Monday I got an email saying the parcel would “arrive soon” so I waited at home, but was unable to track the parcel at DHL. I complained after three days and was told the parcel was stuck in Customs and because of this tracking did not work. It was only on Friday that I was advised that the parcel was in DHL hands. The parcel arrived on Monday one week after I was advised it would arrive “soon”.
2 November 2026
Unprompted review
Reply from Electropapa
Dear Marian,
we feel very sorry that you have not received your order on time. We have dispatched it on time on 26/10/2026, right after yiou have placed the order.
The reason why deliveries to the UK take unfortunately that long is that parcel are usually held in customs for some days. This is something that we as the seller cannot speed up.
Nevertheless, we take your feedback regarding the delivery time very seriusly to improve the delivery time in our online shop.
Yours sincerley,
Elisabeth from the Electropapa team
Great service…
Send them a message about a problem with vacuum cleaner motor I ordered with them . I got message back that it will be replaced. This is a shop you can trust, great service.
26 October 2026
Unprompted review
Very simple to follow ai recommendation…
Very simple to follow ai recommendation and buy online with quick checkout
14 October 2026
Unprompted review
I like these guys
I like these guys.
I ordered 2 vacuum batteries. After 9 months, one died and the other one looked suspicious (melted plastic around the contacts). I sent them an email asking about their guarantee and an hour later they refunded the full amount.
I will definitely buy again from them.
13 October 2026
Unprompted review
Excellent product range and ordering service.
Used a couple of times for spares unavailable in the UK market. Electropapa does a good job of supplying the spares market with very precise product specs and trouble free international online ordering,shipping and customer service. Can thoroughly recommend.
12 October 2026
Unprompted review
I ordered a Festool Systainer Foam…
I ordered a Festool Systainer Foam insert for my Festool track saw, as the original had collapsed in a heap of plastic parts.
After ordering a new one from Electropapa it took a little bit longer than estimated to arrive, however Elizabeth and her team quickly came to my rescue and corrected the situation.
Several months ago I ordered a new vacuum motor for my brother's Festool dust extractor, and Electropapa were the only company I could find who could offer a direct alternate replacement.
A great company to deal with I give 10 out of 10.
I definitely purchase from Electropapa, because if they don't have it in stock it's probably not made any more!
The cost I find is comparable to anywhere I have ever found out there online. Placing an order is so easy too.
The delivery services they use I think is something they pride themselves on and stand behind them 100%.
8 October 2026
Unprompted review
Wanted to replace an old battery that…
Wanted to replace an old battery that no longer worked. It was easy to find the parts on the website. Tech support responded to my questions the next day. Great service.
7 October 2026
Unprompted review
My query was answered quickly.
I emailed the company to find out if the battery I was looking at was compatible with my bike. I received an email immediately to say they would deal with my question. The next day I was asked to send some photos which I did and the reply confirmed it was a suitable battery replacement for me. I have ordered the battery and waiting for delivery.
2 October 2026
Unprompted review
Not recommended
Not recommended. I ordered an e-bike battery, but it only works intermittently. I cleaned the contacts, but that didn't help. It feels unsafe that the battery doesn't work reliably.
My original battery works every time, but it doesn't have much capacity left.
I wouldn't recommend trying to save money by buying here. I regret it.
30-09-2026
Nothing is happening. I am not receiving any messages from you.
19 March 2026
Unprompted review
Reply from Electropapa
Dear Mr. Herbst,
we feel sorry about the fact that the ordered battery does not work as requested.
Unfortunately, in rare cases, technical items may ultimately fail to function correctly due to unforeseeable manufacturing faults. I am extremely sorry that your order has been affected by this.
In order to offer you a solution on this matter, I have just reached out to you offering you a free return.
Yours sincerely,
Elisabeth from the Electropapa team
Ordered a battery via Amazon
Ordered a battery via Amazon
No valid tracking ID was ever received, simple told it was dispatched Via Deutsche Post. Since then no communication has ever been received.
Item has not arrived, and they do not answer Amazon Messages. Had to escalate to Amazon.
Do not use.
13 September 2026
Unprompted review
Reply from Electropapa
Dear Adam Rykala,
we are extremely sorry that you have not received your order yet. It was shipped on 28/08/2026 to you in the UK but was obviousely lost on its way to you.
Your messages about this matter were just received on this weekend and has been already been replied to this morning. We very much hope that you are satisfied with the suggested solution on this matter.
Yours sincerely,
Elisabeth from the Electropapa team
Quick and easy to use
5 September 2026
Unprompted review
Rare item required
Didn't think I'd find this item as my camera is over 30 years old but this company was able to supply
7 August 2026
Unprompted review
Prompt notice of stock and good price
17 July 2026
Unprompted review
Terrible. Avoid
Faulty item sent. After a bit of back and forth, they agreed to a return. I have sent the return back (and have DHL Proof of postage), however they are now ignoring my emails, and have not processed the refund. Happy to take this review down if you’re able to resolve this, otherwise my next step will be a credit card charge back and report to trading standards.
9 June 2026
Unprompted review
Reply from Electropapa
Hello Anna Scarr,
I am very sorry that you have not yet received your refund after the return of your order. I am sure that we will find a proper solution on this for you.
For this, I kindly ask you to send me your order number via email to kundenzufriedenheit@electropapa.com
so that I can take a look in the status of your return and speed up this process for you.
Thank you for your efforts!
Yours sincerely,
Elisabeth from the Electropapa team
good service
8 July 2026
Unprompted review
bad delivery service
I ordered 2 times at electropapa both of the times the order came very late the first time it was like 4 days and the second one has not even arrived yet eventho it should have 3 days ago but its not that bad
24 June 2026
Unprompted review
the website wouldn't process the…
the website wouldn't process the captcha, then even ofering a non-paypal route for payment, would not process the payment without it being viaa paypal
25 June 2026
Unprompted review
Reply from Electropapa
Dear Andrew Barratt,
we feel very sorry that you couldn't proceed with the purchase in our online shop due to issues with the captcha. There are multiple reasons for those issues such as a problem with cache & cookies, the browser itself or the VPN.
I kindly ask you to have a look into this. You can for sure also reach out to us via email.
Yours sincerley,
Elisabeth from the Electropapa team
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